The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. Factions Authentication Failed

    Is Multiplayer down? It was working fine yesterday. I am on PS4, 16mps upload, 10 download. Please advise.

    253 votes
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    20 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. 174 votes
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    32 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add new maps

    The game is fantastic, but it would be much appreciated by the community if more dlc would be added. For example more maps from left behind.

    102 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. 27 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Faction progress not saving

    My mp prgress is stuck at week 8 day 5 ..... Evrytime i play it till week 9 or above and when i restart its back at week 8 day 5 ... Please help even when go back to menu and return its the same problem .
    Last of us remasterd digital . vr 1.06.032
    Ps4 1208 asia
    Latest firmware

    12 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. My game wont load up CE 34878-0 error

    I see that people are still having the CE 34878-0 error code when they play the game. However my game won't even start up, it just stays on that black and white picture of the two characters when I try to load it up and that error message pops up. Ive searched your forums and saw that you "fixed" this problem, however people are still having this problem and you aren't doing anything to help. I bought a used copy of the game if that helps. Please I want to play this game and Ive tried everything.

    21 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  7. Keep getting disconnected

    I keep getting disconnected during matches. So far I haven't been able to finish a match... This bug started occuring ever since i bought a weapon in the shop.

    26 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. The Last of Us Remastered in MP Faction; Error Authentication Failed.

    Unfortunately, I ran into an issue on The Last of Us Remastered in the MP Faction with an Error Authentication Failed message. I attempted to Factory Reset My Playstation 4 system. Yet, the issue of the message still pops out and I am curious to know whether it would fix itself or if i am have instruction to fix this issue

    Ps4 Model: CUH-1115A
    Digital Copy
    Lasted Updated: 8-12-2016 9:42am
    Free Space at 35.45GB

    WiFi
    NAT Type 2
    Download Speed- 16.6 Mbps
    Upload Speed- 1.5 Mbps

    15 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. 12 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  10. Will we ever get a patch to fix the movement issue?

    It occurs with everyone, it can't be a controller issue because I've tried it on other systems and a new controller and that has never stopped it. It has happened since i got it with my PS4, I sucked it up the first time around but I would really like to play without the movement issue, I feel like I've missed a good chunk of the game experience being frustrated at it. Please fix it

    10 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  11. Factions authentication failed

    Hello what's going on with factions I keep getting this authentication error crap sort it out FFS !!!!!!!

    6 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Factions - MP issues

    *I advice all players to vote to get this noticed and heard*

    With The Last Of Us multiplayer, there are many issues that need to be resolved:

    - When a player interrogates (or special executes) someone, and that player then gets denied that interrogation or special execution, why is it that the player subject to the interrogation/special execution continues to move through the cinematic motion even though his attacker has been killed and the interrogation/special execution stopped? Why is it that the player who was victim to the failed interrogation/execution still dies even though his attacker has been downed? The…

    22 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. 6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. Factions - NOT SAVING ONLINE PROGRESS

    Hi I started playing Factions last night on version 1.06.032. I have the most up to date PS Firmware: 4.0
    I have about 400GB+ free space. I went through single player without a hitch and all of the saving worked.

    So it doesn't matter how long I play factions for if I close my application or back out to the main menu it doesn't save. Whenever I go back into Factions I have to restart all of my progress. I'm greeted at week 1, day 1 and I have to choose between hunters or fireflies. This is pretty annoying because…

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. Updates are due

    Please make some updates for the Last of us remastered online multiplayer. This game is still played a lot and is constantly being discovered by new people. I know a lot of people would appreciate it. There is the aim down glitch and shots not connecting when firing directly at someone that get really frustrating. Maybe put out some more DLC content as well, new maps, etc. This game is great and deserves some love. Especially since the last of us 2 isn't coming out anytime soon.

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. I'm missing all my skills and weapons at the hospital.

    First my game froze after the first hospital cutscene and was unable to be reloaded. Eventually I debugged my system and was able to reload the chapter but not the save file. After reloading the chapter the saved file would work, however my character has no skills or weapons, I can't even craft items. I pick up supplies but cannot craft med kits or shivs, making this part especially difficult as well as missing out on items by not being able to open doors. I can't even use my flashlight, and I'm getting tutorial tips from the very beginning of…

    8 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. Map Glitches & Factions Fixes

    Map Glitches & Factions Fixes

    ND please fix the three glitches as described in this video

    https://youtu.be/B0WJLVIDqqQ

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Factions mp

    I bought Last of us remastered (digital) sometime ago,when I try to play faction mp it says "to connect to factions you must download some FREE content" so I press ok then it says "this content cannot be selected at this time" I tried looking for the content on ps store but can't find it,please help :(

    conection method : wi fi
    Nat type :2
    download speed: 3Mbs
    Game : digital
    time since install: 2 weeks
    Free space: 150 Gb

    10 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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The Last of Us Remastered

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