The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. When trying to connect to the Last of Us Factions servers i get this message: “Error authentication failed”

    Not connecting, getting authentication error when im trying to connect to
    servers for Last of Us Factions Multiplayer.

    1,238 votes
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    306 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Bring us guns from MP to SinglePlayer

    Bring us guns from MP to SinglePlayer. I think that is good idea. Something like you did in Uncharted 4 where you can buy them for points and use them in game. Or at least weapons which we already bought. I love TLOU and since i bought my ps4 it is installed. Those weapons can give us options to play your game different ways and also it is a good gift for players who are waiting for TLOU2 and they are prepering for it in first game while waiting for part 2. I do not know that anyone asked you…

    21 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  3. Freeze tlou remasteres

    Hi i have a issue wirh tlou. Everytime i get to xbm to answer msg or to get to some apps when i return to game my game freezes for like 2 3 secs. It seems like my net is in quesrion cuz turning it off resolves problem. Game works like a charm until i go to xbm. And thwn after freezing it works like a charm as well. Anyway to fix this without having to pla offline since i need trophies. This is my 2nd round of playing game 1sr time didnt happen. Ps4 is 3 weeks old and…

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. There was someone on The Last of Us Remastered Factions Spreading EXTREME Hate Speech

    I have a recording of the encounter. He yells the N word about 50 times antagonizing an african american player on my team. I mean his profile says it all.

    https://my.playstation.com/profile/trump_enslaves

    How do we go about banning a player like this. On top of this, he and his teammates were hacking the game. Our team is composed of experienced players and it was blatant. At the very least please look into this player and his friends. One of them was named xExcuseSs_-

    1 vote
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Download free map Factions MP : This content cannot be selected at this time

    Ps4 : Bought it from Denmark
    Located : India
    PSN : India account
    Disc : Region (All) -, as mentioned "All" next to globe.
    PSN membership : 14 day membership started just today.. I could download other games online without any issue.

    Things tried : Restore licenses (didn't work)

    8 votes
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Joel no corre, solo trota o camina

    Estoy atascada en la ciudad, cuando hay que correr por el puente y saltar huyendo del tanque. El problema es que Joel no corre, solo trota o camina. Llevo así toda la partida y aunque es muy molesto, puedes ir jugando, pero esta parte es imposible pasarla sin correr, tardó dos segundos en morir. AYUDA POR FAVOR!

    4 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  7. Problem with this forum

    This forum is useless. I am waiting 10 days for answer on my idea. I saw here few people with problems without answer more than 1 month. What is this? I am disapppointed ND. You have amazing games but your support doesnt worth it.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. 4 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. A Common Problem; No solution - NO Matches?

    I've had TLOU-Remastered for over 2 years and never had any issues finding matches until 2 days ago. It will start normally, "searching for optimal game," then reduce to "searching for close game," and stop on "searching for any game." Getting past this stage is rare, if I do it will be after a half hour. If I leave the lobby the whole process will reset as well. Before, the game took five minutes tops to find a match. I have read through similar issues on this forum but none have been addressed in full. I consistently see this post…

    11 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. "Error initializing session manager."

    Cannot connect to Factions MP.

    169 votes
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    15 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. Ellie AI Behavior In Stealth Mode

    Ellie no longer tucks under Joel’s arm like she did on the Last of Us PS3. She hides like normal, but she never hides close to Joel and whenever I move Joel close to her while behind cover, Ellie glitches through Joel and it looks weird. I don’t know if it’s my PS4 hardware or the game itself.

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  12. Bow glitch arrows curve around

    The arrows in the bows seem to be able to shoot through objects and can curve up and over items. Hiding completely hidden behind a box or car and the arrows find a way to hit you even though nothing is exposed. Is this suppose to happen? Seems like a glitch to me but maybe I'm wrong?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. How to report cheaters, hackers, lag issues, map glitches

    So where is report a cheater option for this? Why do other games have it but not TLOU? Come on I am beyond annoyed and frustrated with this. You also have those same jerks making multiple ps accounts doing the same nonsense. Here's a link to the youtube channel of one guy crab walking, for some reason the rest of the video did upload but he was crab walking most the game.

    I've seen many players crab walking and haven't got a good video for you yet. Essentially you can be across the map within milliseconds. I was with a…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Blade

    I can't collect blade in my inventory (I can catch it) although I change to other maps so it can't carft item.

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  15. Interface disappeared.

    I played the all game in groundend difficulty and of course without the interface the shows my healt ecc, but of course, for the all game, i was able to see the interface when i change from a weapon to another. Now i can not do it anymore. I can set " show interface " and see averything or if i play on groundend i do not see nothing. Why?

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  16. KRAZY432

    KRAZY432 is a cheater!!! This happens too often! Cheaters always go unpunished in naughty dog games! Do something for a change!

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. Boost mode and Supersampling mode CE-34878-0 error code

    I upgraded to a PS4 PRO 5 days ago and I’m having CE-34878-0 sometimes! Should i DISABLE Boost Mode or Supersampling ??? I play on 1080p monitor. Any known issues with these options enabled ??? Please help! I’m happened 3 times here! I refuse to think it’s my console. PLEASE HELP!
    PS4 PRO 7115b
    Cable internet connection
    The last Of us digital bought on PSN store

    I rebuilt database and re-download the game again.
    My last resource will be disable BOOST MODE or Supersampling.
    PLEASE HELP ME!

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Joel stutters and it's not getting fixed by ND

    So this happenes in both SP and MP, but SP it's really annoying! I've read soo many posts and naughty dog only answered one of them.
    http://feedback.naughtydog.com/forums/260903-the-last-of-us-remastered/suggestions/6331706-joels-movement-keeps-on-stuttering-or-stopping-eve

    PLEASE HELP US

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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