The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

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  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. The Last of Us online freezing my PS3 while I try to enter to MP factions.

    When I try to enter to MP factions, it freezes the game and my PS3. This issue started yesterday when I updated my PS3 to the new update 4.78.

    42 votes
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    29 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Hi,I have a problem on the last of us on ps3

    I have a problem with your fascinating game,, the game is awesome but i encountered an annoying bug on my ps3: whenever i reach the museum (any save file any difficulty) the game goes like crazy. When i first finished it , it didn't happened to me then i finished it on plus and it didn't happen to me. So i started a new game on survivor difficulty and i reach the museum and the game was glitching suddenly i die and then i wont respawn its infinite loading, so i quit the game and my ps3 restarts.After that i…

    12 votes
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    4 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  3. factions mp

    what happened??? did you guys down factions servers in some areas?? It suddenly stopped working since yesterday, i never had problems finding a match, now i cant play online or takes forever to find a single one, u guys banned me? What the heck, and i see in my list friends and they r playing the game, it's the only game i like to play, well i guess im saying goodbye to my ps4

    10 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. MP- Tactical shotgun is way overpowered

    The gun seriously has no downsides; HUGE hitbox, long range, shoots just as fast as the semi auto, downs in 2 shots even through armor. This gun has single handedly caused my friends and I to take long breaks from playing the game. I'm shocked there have been no balance changes since the release of this weapon. It needs substantial nerfs. The burst rifle is strong but at least it requires a skillful head shot to down you really fast. With this gun you just have to aim remotely near anyone and boom boom dead. No counter play to it.

    14 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Cannot progress after capital building

    I am playing on ps3 and have over 300 GB of storage. When I get out of the capital to a subway running from a hummer ellie keeps running into a wall and a door to the left is all foggy and I cannot enter door. If i hit pause it freezes and restarts ps3 when trying to get back to main ps3 menu. I bought this game on 03/23/016 please help I would like to finish this game

    4 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. please admin i have issue in my game in PS3 l was not playing for last 6 month lost my cd bought new one and not able to enter faction every

    please admin i have issue in my game in PS3 l was not playing for last 6 month lost my cd bought new one and not able to enter faction every time asking me to download maps and when pressing ok saying no items that you can purchase at this time how to solve it please rhanks

    2 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Long time to find match. Lost Connection to host as match loads or during match.

    Very long time to find a match in party and no party mode. If one is found, as match is loading either get the error :' Lost connection to host' or 'Cannot connect to matchmaking server'.
    This issue began to be a regular occurrence yesterday and today (4 times in a row as I type this).

    I really loved this game until this problem arose....

    Digital download (Dec 2015).
    LAN Cable
    34.2 Inbound
    4 outbound
    NAT 2
    302 GB free space.
    Southeast US (Florida)

    1 vote
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. Cabin Resort final door won't open

    Playing on Easy to run through and get all collectibles. I have had to run through the game twice on Easy because of other unrelated glitches, and I have only encountered this problem on this difficulty. Last time, I was able to get it to work eventually somehow, but I have played through this part several dozen times now and I'm really getting exhausted.

    The door that should trigger the fight with David in the restaurant won't open. The Triangle prompt is there, but disappears after I press the button and then nothing happens. This seems to be connected to…

    3 votes
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  9. I am stuck in "searching for optimal game"

    The last 4 days in tlou mp is taking forever "searching for optimal game", i played once and then the other players disappear forever. My internet connection is perfect, i can play multiplayer with other games. I also read complains about this in playstation forums.

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. Cheating

    I have a video clip of someone clearly cheating. Subject is almost instantly killing our whole team,even after we have killed everyone and are waiting for the next round to start.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. why factions is shitty now?

    I only play randoms, Why the game choose me to teamup with the rookies while in the other team everyone is level 500 ,999 200, why when im winnning the game decides to kick two of my teammates and go on a 2vs 4 match? Why when i use cover training i cant craft anything? Its because the shiv i start with? Its supposed that im using a loadout to my advantage, losing 12 vs 6 i open all the boxes and i get a smoke and a bomb what the fuck, but i see cover trainers throwin inf bombs,…

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. it's not that I have a problem. It's the fact that I never had a problem with finding a match.

    Seriously I always played tlou from ps3 and now to ps4. What's going on with the servers? like it's getting really really hard just to find a match! I spent loads of money on hats, face masks and helmets and gestures. you mean to say that the servers are downing or something. Seriously this is bullshit. I'd appreciate if you'd fix this problem.

    7 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. Can't load a multiplayer game..black screen then...nothing

    Hello,

    I recently move out from France to Switzerland and bring TLOU with me.
    But unfortunatly I can't play anymore.
    Each time I load a game, it found me a factions game, choose map and set, then after the loading period the screen is black and I get back on the searching game screen...

    I even try to play on private party with french friend but it's the same thing.

    Do you have any idea how to fix this, I really like this game!!

    Thanks

    Tsubi

    3 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. Won't load after spore screen

    One of the cut scenes took way too long to load and after being a black screen for five minutes, I restarted the PS4 and now the game won't load past the spore screen. I have cleaned the disc. I have reinstalled the application. It will load the 100% to get to the home screen. I click to continue game. I get the spore loading screen for a few seconds and then it freezes every single time. I was towards the end of the game and now I'm pretty irritated.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. The game dosen't work. Cant get past the screen with Joel and ellie

    I cant' get the game to work it just freezes in the staring screen with Joel and Ellie. To shut down the ps4 I have to pull out the ac cable. Please help. This really sucks

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. turbo controll users in TLOUS MP!!

    Guys you should take care of this problem there's alot of players using turbo control and when they use it there weapons start shot so so fast then the other players and i call that cheating plz guys you should do something with this plz

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. In MP I am behind cars and walls and I still be downed. It is terribly slow to react. I rarely am able to craft shivs and melee weapons and

    In MP I am behind cars and walls and I still be downed. It is terribly slow to react.
    I rarely am able to craft shivs and melee weapons and when I do its at the end of the match when I have 0 downs 0 executions 5-8 deaths and if lucky a revive. The opponent my have 18- 20 lives left and my team is down to the last one. So many times I have lost a huge majority of my clan due to this lag. I am unable to perform for my team and I have to hid…

    8 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. Uncharted treasures

    2016 and I still don't have my Uncharted 3 treasures. Thanks for the luck-based bullshit, Naughty Dog!

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. online playing

    hi my disc is region 2 and my PSN ID is USA and my country(location) is Iran
    can i play online on my PS4??!

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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