The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

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  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. Last of US PRO - How can I remove patch 1.08 and reset to 1.07?

    Patch 1.08 in the 1080p TV removed the downsamling and now the experience in a 1080p Tv is worse.

    I started the game with a stunning image quality and now I don't want to continue my playthrough on these conditions. I'm waiting for a fix or I'm going to sell the game. So i have a question... probably it's not possible, but there's a way to remove patch 1.08 and reset to 1.07 conditions? If this wouldn't be possible, can you provide a workaround or remove the last patch form the server?

    I think this would be a correct and…

    1,070 votes
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    17 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. put the option to super sample back in for both the 60 and 30 fps modes pleeeeaaassseeee!

    please put the option to super sample in both modes back in pleeaaassseee

    869 votes
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    4 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  3. Your Silence Is Deafening Naughty Dog!

    Naughty Dog, we know you see this! We know that you are aware of the small outrage that is building up over the past week. Why haven't you spoke out in any way shape or format?

    I and many other 1080p TV owners have invested in the PS4 Pro, I myself traded in my old PS4 to buy a Pro. We bought a Pro for many reasons, the biggest reason was the ability to downsample games to a 1080p display to achieve amazing image quality. My investment has already started to pay off with games I've already owned and purchased…

    762 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. super sampling gone

    Hi there!

    I bought my first PS4 and and copy of the TLoU for the promised super sampling. I had it for a while, but now it's gone in the most recent patch.

    Please put it back in, as it was a great and beautiful gaming experience that single-handedly justified my purchase of the Pro.

    Thanks! Amazing game! I look forward to hearing from you on this matter!

    344 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  5. Modded controls

    Hi I was wondering if there would be anything you guys could do to make the multiplayer not work with modded controls. I play the multiplayer alot and it has become over run with players using modded controls. It really making the game unfun and infair to play.

    9 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Still No Downscaling for Last of Us Remastered?

    I own a 1080p monitor (no TV) and I've been considering to buy a PS4 Pro for a long time. I just stumbled upon some sweet deals on PSN Store few days ago and since then I'm seriously about to buy it.

    But today I found out the downscaling option is not present in some games and even removed from Last of Us Remastered, which made me detract from buying the console.

    I couldn't find a single statement from ND or Sony related to this issue. Just listened Mark Cerny in E3 saying there's downscaling option for 1080p TV owners.…

    12 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  7. Suggestion

    Add an open world to the gameplay, it would be awesome in a such survival game. ( add it to The Last Of Us ll)

    11 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  8. I having problems to find a match

    3 days ago I buy TLOU remastered, then I wanna play the multiplayer and result that the game is having problems to find a match, only that put is "searching optimal game" but never find one, I not the only one that is having this problems in the last year, that supose that you guys are looking for a solucion for this. Is 2017 this problems have to be fixed since the game was out. (I hope your understand)

    6 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. Cant connect to Factions

    I have been unable to connect to multi-player for two days now. I go to load up factions and the connection bar freezes in the same place everytime (less than 1/8 full). All of our other games are connecting properly. PLEASE HELP
    (Yes I know I have bad internet, but it's our only option and we havnt had any issues playing up until now)
    Wi Fi network
    Nat type 2
    Download 1.7 mbps
    Upload 463.8 kbps

    20 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. walk stuttering bug (in 2k17 come on ND are you serious?)

    walk stuttering bug! come on guys its obvious the game problem. so many posts are taking the same! the point is that issue occurs only in TLOU. I tested my controller on PC in several games (with DS4 for windows app) and on PS4 in many games even in UNCHARTED 4 and it works perfectly! Its funny because I passed this game so many times ( ps3/ps4) and yesterday when I wanted to dive into this incredible world again I faced with this issue in first time. Its really annoying and totally unplayable! I dismantled the controller and it was…

    4 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  11. Please help!

    Please bring out an update or something where the need to repeatedly press X or any button for that matter, is removed and replaced with press and hold X for example. I suffer with carpel tunnel syndrome which makes this an impossible task for me.

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  12. i have problem with the last of us multiplayer weapon and skill options.

    Hi im new to the last of us and i dont know how to pic and pair my skills and weapons, is it an upgrade thing? I cant see any purchase option on silencer for long range guns and i tried to purchase air and bow for example, but cant see any options in ps store for that either.

    I bought some skills and weapons from ps store but i can't choose to pair the skills and weapons az i wish, i seems that it's not optional and the skills goes to different characters.

    I see other gamers that talk…

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. Game is CONSTANTLY CRASHING after update! Fix your god damn game, Naughty Dog!

    I downloaded the latest updates after being away from my PS4 for a while and now the game crashes, constantly, every 5 minutes or so of gameplay.

    I have tried every troubleshooting step:

    I have rebuilt the database.
    I have re-initialized the console.
    I have re-initialized the console AND reinstalled system software.
    I have 'restored licences'.
    I have replaced the hard drive.

    I have done all of these SEVERAL TIMES each and the problem STILL PERSISTS!!!

    There is nothing wrong with my PS4. It plays other games without issue. The problem is with YOUR game and the latest updates you…

    5 votes
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  14. Multiplayer Spawn Mechanics

    Dear naughty dog,
    As many people including me are frustrated about certain issues with the multiplayer. Please let me advise you to take fundamental care of following issues :
    - fix the spawn locations, so that enemies are not spawned within line of sight or like 10-20 meters away for several obvious reasons
    - for interrogation, reduce the spawn time of their is no teammate alive
    - don't let people spawn on the other side of the map of their lockbox
    - often I get shot after I already ran 2-3 steps behind a wall even by players with adequate…

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. Help me please!

    PSN ID: WEAPON-X-23-
    NAT TYPE 2
    DOWNLOAD 17.7 Mpbs
    UPLOAD 4.7 Mpbs

    When ever I try to play online a white plug appears it freezes me for a couple seconds then stops. This happens like every minute and it makes it impossible to even finish a match. It ruins my camp because I end up not being able to find enough supplies and they all just die cause I keep dying cause I'm just frozen.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. multiplayer ps3

    Multyplayer Not Working since yesterday. (PS3)

    I don't know why but i cannot log in to my lobby i don't have any acess. Like It goes until loading and when it's almost done he stops and don't go any further i cannot have acess ot my lobby or to choose which way i want to play.

    I'm from Brussels.
    My psn is Choco-fofo

    6 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. Multiplayer progress not saving anymore. IE stuck on week 10 day 7.

    For the last couple of weeks my online progress is stuck at week 10 day 7. level 291.

    This is what I have tried so far. Turning off the auto shutdown on the controllers to give it a chance to upload as long as possible. Leaving the PS4 on and connected when i quit playing.

    Deleted and reinstalled game.

    Deleted local profile data under the STORAGE in SETTINGS.

    Tried changing the loadout's in hopes that would send the data

    +++++

    PS4 500gb uncharted edition.
    cable connection COMCAST 100/20
    NAT type 2
    TEST DL = 51.3
    TEST UL = 5.7

    please…

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Ladder glitch on The Woods

    After retriving the items from the shops and safe, you cannot climb the ladder behind the building to the next area. L stick up and press X and he just stands there. Have stopped game, reset, over and over. This is really taking the fun out of the game having to deal with more ladder issues after the PS3 nonsense. What's the solution. This is the downloaded PS4 remaster running on a 1 TB PS4 with over 780 gb available, so it's not a memory issue.

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  19. Wall glitching

    People on TLOU still glitching into walls in wharf,university and financial plaza... they throw smokebombs next to a wall and hits them and suddenly glitch inside the walls and its ruining the game for actual players that play correctly i have photo's of people inside walls, cop cars just killing people and i dont think its fair for those of us that play and enjoy the game without cheating.. i hope they fix all those glitches and hope TLOU2 doesn't come out the same way.

    6/19/2017

    6 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Multiplayer progress doesn't save!

    Hello, i'm brazilian, I bought and downloaded the digital copy the game a few weeks ago. After completing the amazing campaign and the DLC, I gave a try to the MP, loved it, played until week 3 day 1 as hunter.
    The next day i opened the game and went for MP again, but after it connected, the game asked me to choose a faction again, and set me to level 0 at week 1 day 1 and lost all my supplies and unlocks!
    So I played a few matches, and after going back to the menu and then back…

    9 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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