The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. When trying to connect to the Last of Us Factions servers i get this message: “Error authentication failed”

    Not connecting, getting authentication error when im trying to connect to
    servers for Last of Us Factions Multiplayer.

    1,231 votes
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    306 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. A Common Problem; No solution - NO Matches?

    I've had TLOU-Remastered for over 2 years and never had any issues finding matches until 2 days ago. It will start normally, "searching for optimal game," then reduce to "searching for close game," and stop on "searching for any game." Getting past this stage is rare, if I do it will be after a half hour. If I leave the lobby the whole process will reset as well. Before, the game took five minutes tops to find a match. I have read through similar issues on this forum but none have been addressed in full. I consistently see this post…

    11 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. Download free map Factions MP : This content cannot be selected at this time

    Ps4 : Bought it from Denmark
    Located : India
    PSN : India account
    Disc : Region (All) -, as mentioned "All" next to globe.
    PSN membership : 14 day membership started just today.. I could download other games online without any issue.

    Things tried : Restore licenses (didn't work)

    5 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. "Error initializing session manager."

    Cannot connect to Factions MP.

    169 votes
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    14 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. It stays stuck at the "connecting " screen with the progress bar

    This has been going on for two days now I cannot play multiplayer when I click on MP FACTIONS it just stays stuck on the "connecting" with the progress bar at the same at %80. Ive tried everythiing: restarting modem, router, uninstalling the game reinstalling it, deleting its saved game data turning off ps4 and back on removing the disc and placing it back in and it still just stays stuck at the "connecting " screen. And this happened after working just fine for years. I've tested my PSN connecting it wors fine and download speed is around 100mps.
    ?????????????

    10 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Can't find a game , it keeps serching for games but can't find it . It's been 2 days now I am having this issue

    Can't find a game , it keeps serching for games but can't find it . It's been 2 days now I am having this issue

    5 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. My game won't start.

    I've had the game for 2 years now, and it worked flawlessly until recently. The disk is undamaged, and SHOULD work, but it doesn't. When I launch the game I am left staring at the black screen of Joel and Ellie, and I can hear my Playstation's disk drive starting up and stopping over and over. It just whirs for a second then stops, over and over again and the game never loads. This is the only game I have ever experienced this with. Please help.

    9 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. comic book dialogue is stuck and some comics wont spawn

    the comic book that ellie finds at the beginning of winter will not spawn on any new game or new game plus that i start, and whenever joel finds comic books he always says "i bet ellie'd like this" instead of any of the other possible dialogues that should be happened like when he tells ellie and she says she will read it later, those other dialogues never ever happen, its always the same one and at the end when ellie picks up the comic from the car, she says nothing which is so sad PLEASE FIX THE COMIC BOOKS…

    4 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  9. Sever Crash

    Good afternoon, when entering Faction, the search remains loading and when I try to play in private mode, I get server error even though my network connection and my friends is fine.

    Do we have any server crash or something by the way?

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. DLC

    I recently uninstalled TLOU, and have since decided to reinstall the game.

    When looking at my add-ons on the game, it says they are all purchased and installed. However, when I go to Factions on the game they are all locked and unusable.

    I have restored licences on my PS4 to no luck, and PS4 themselves recommended I contact you.

    2 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  12. My problem is language

    I purchased digital version of 'The Last of Us Remastered' and 'Left behind' with English/Chinese/Korean version via PS Store Hong Kong online. It provides English, Chinese, and Korean. But there is only English because I can't change anything.Chinese/Korean language also in the options under the main menu.
    I tried to delete and reinstalled several times.
    I do not have any idea about this.
    I need solution. not excuses.

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. My shiv doesn't work on last of us online.

    Hi, My shiv doesn't work on last of us online. The triangle button comes up and i mash away at it and rather than shiv its just flashes. I've purchased the "new" shiv tried the customisation on new, both and original and still nothing seems to work. I see guys lunging forward like on ice skates getting their shivs and its incredibly frustrating having a large part of the arsenal not working.
    Can you suggest any fixes? I've tried everything i can think of and have read on forums to no avail.
    Cheers

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. Unable to change languages, how can I switch between languages?

    Hello, I would like to know if it is possible to change the localization of the game. I purchase The Last of Us Remastered on the UK Sony store, is there a way to change the language and subtitles? The version I downloaded only contains english, polish and russian localizations. Is there a way to obtain other languages? Thanks inadvance

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Stat Bug

    I barely started playing the multiplayer for TLOU and I went from 14 and 6 on survivors with like 1 hour of gameplay to 237 and 235 with 9 hrs if you could fix it that would be nice.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. kick

    And again another kick from supply run,no party allowed game. always when i start to play ok or good game decides or somebody decides to kick me. this time i recorded the game. got nice start and didnt die once and then got kick on sweetest moment. heres the link for the video: https://www.twitch.tv/videos/287091363 Idea is to fix this shit! It always kicks out when you start play good.

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. Walking with Joel

    I haven't played this game till I just bought it digitally today. Downloaded fine but walking with anyone seems like they are stuttering. Like they are hitting an invisible wall so they have to restart walking and it happens over and over again. I can only run when I'm combat. I have heard that Joel is usually jogging but with this problem all I can get him to do is slow walk. Like SUPER slow walk. And only if I move forward with my left analog and try as hard as I can not to move it or he will…

    11 votes
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    3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  18. FACTIONS MP: CONNECTING BAR STUCK!

    I brought tlou on june 14 this year and i cant connect to the multiplayer at all. I click on factions and the connection gets stuck at 15% all the time!!!!!!! The first time i clicked on it went to 80% but never fully. After that it just gets stuck with is saying " connecting"
    Iv done all I can, im now relying on you guys. Thank you!

    Details
    -ps4 slim
    -Nat type 2
    -LAN cable
    -speed download:617.1kbps
    -speed upload : 943.0kbps

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  20. Unable to connect to a match in Multiplayer

    I am on the PS4 and when in multiplayer, the game does not connect to a match. I have deleted the game and reinstalled it but still the same issue. Please let me know how I can resolve this as the issue started today.

    33 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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The Last of Us Remastered

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