The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. find the update patch but can't download and updated.

    When I try to connect to mp, it keeps telling me that I need to update my game. Like new version has been found, please go to Downloads and then nothing is downloading. Tried restore license no use. Mine is digital version, wifi with 76mb. What else I can do?

    16 votes
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    started  ·  12 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Intermittent Lag

    Wired
    Nat type: type 2
    Connect speed download: 25mb
    Connect speed upload: 1.4mb

    500gb jet black uk ps4 model. Basically the only one on the market.
    Digital copy
    Circa. Beginning of January since install
    Free space: 250gb

    I also ran a broadband speed checker on my laptop which is running on wi fi.
    Broadband speed checker:
    Download speed: 20mb
    Upload speed: 2.10mb
    Ping: 281ms

    Have been trying to play games of last of us over the last ten days and EVERY match has had intermittent lag.

    Usually if I'm running alongside my team mates with them in my view they…

    2 votes
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    started  ·  5 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. Can't find match

    Bought tlou remastered digital version about a month ago. I recently started playing the multiplayer. The first few times I played everything worked fine but then it started taking a really long time to find a match and now it just doesn't find any at all and keeps saying its searching for one to no avail. It's getting really frustrating since I never played the multiplayer when I had it on PS3 and now I've got it on ps4 and I'm finally getting into it, it doesn't work. Any help with this would be greatly appreciated

    5 votes
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    under review  ·  5 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. The Smoke Shiv Delay

    On The Last Of Us Multiplayer when someone smokes you but takes awhile to get to you, I stop being stunned and aim my weapon but the shiv prompt still shows up for them and I get shived while aiming my weapon at them from the front as if I am still stunned from smoke but I am In fact not.

    7 votes
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    8 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you are experiencing this issue, it is most likely the result of lag. If you could run an internet connection test (Settings-Network-Test Internet Connection) and post your DL and UL speeds below, it’ll be helpful.

  5. freezing

    game freezes randomly at any point during gameplay. Does not happen at a specific moment only randomly. but When i restart it flows through the part where it previously froze. Please fix its very frustrarting all other games work fine. I have bought the physical version of the game.

    5 votes
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    under review  ·  7 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. Game Cuts off during Escape the City (PS4/ Digital Copy)

    I was at the part right where both Ellie and Joel got abandoned by Henry, and then they were running from the tank/truck. Then, when I get to the part where Joel jumps over the concrete divider where a cut-scene is supposed to start the game just shuts down on me and say's something like an error occured. I deleted the game and am in the process of downloading it, but I'm not gonna be back home for another two weeks to where I can finish re-downloading it. So, if re-downloading the game doesn't work, what else can I do?

    3 votes
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    under review  ·  3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  7. 2 votes
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    under review  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. error code ce-34878-0 upon opening the game

    You changed the status of my last post to fixed, but im still encountering the same issue. I open the game, the black and white image of elli and joel comes up, and then it crashes. I have all the current updates, digital edition, nat type 2 connection and its been going for almost 2 months now, i just want to play the damn game.

    12 votes
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    12 comments  ·  Flag idea as inappropriate…  ·  Admin →

    if you are encountering this issue.

    Start Playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the game.
    Download the game again.

    Please post here if this does not resolve your issue. Thanks to Grand_Alexis for providing the steps.

  9. I cant download the abondent territores when i try to connect to Factions. It say its unavaialble. i cant find them on The PSN Store either

    I also bought the season pass for The last of us on the PS3 along wit the new weapons bundles and survival skills.

    4 votes
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    started  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. Turned it into crap

    You turned an amazing game and turned it to crap!! most of the dlcs are so pointless and dumb. the new weapons arent that great and since there are so many new weapons and abilities, the system is lagging more than ever!!!!!! the lag is terrible!!!! the online game mode has been turned to shit with all the stupid crap you added. add more game modes like everybody has said!!! take the unused weapons and abilities off. add something useful like more custom loadout classes and more skill slots!!!! wth are you guys brainstorming on over there? this is ridiculous.…

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. Can't properly download Left Behind or Factions

    I recently bought my PS4 as part of the GameStop deal that when you buy a new ps4 you get a free download of The Last of Us Remastered with it. I downloaded the game successfully, but not it's not really downloading Left Behind or Factions. I've had the PS4 for 3 days now and on left behind it still say's 11.64% or something like that and a similar number for Factions. I've even left it on the home screen hoping that maybe that would download it faster over night, and when I woke up the next morning it went…

    3 votes
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  12. I bought all alternate shivs/executions for TLOU remastered but when i go for a shiv/execution my character does the default Shiv/execution

    I am a big fan of the last of us remastered and I decided to to buy the alternate shiv, ground shiv, and the alternate special executions. I also bought Fortitude, lone wolf, and lethal efficiency and they work all except for the shivs and executions. so when I go for the shiv /execution my character does the default shiv/ execution. can you please give me advice or help me.

    1 vote
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    started  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. I bought the perk Lucky Break and it wont unlock. It says thats it is purchased in playstation store.

    I bought the perk Lucky Break and it wont unlock. It says thats it is purchased in playstation store.

    3 votes
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    under review  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. Can't run to hospital elevator

    Once I get to the part where Joel is trying to make it to the hospital elevator with Ellie, for some reason I can no longer run no matter what I do. I've tried restarting the game, my ps4, checking for updates. Nothing. Since it won't let me run I can't make it to the elevator in time and get shot by the guards every single time.

    3 votes
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    under review  ·  1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. kicked from multiplayer everytime

    this game keeps kicking me from a match. im on a wired connection. nat type 2, 53.5 download speed mpbs. 61 upload speed mpbs. i dont understand why i keep getting kicked.

    1 vote
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    under review  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. Faction MP says I need to download maps after I had re-downloaded them twice

    So I finished the single player and left behind both when psn was down and now I have downloaded and installed the "Treacherous Territories map pack" but when I go to Factions MP its says "to connect to factions you must download some FREE map content." With the opiton of No or OK and when I go to ok it says I have already installed it. But it still won't start could this be from the DDoS attack? I have tried closing and reopening the game and restarting my PlayStation still doesnt work

    8 votes
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    started  ·  3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Cannot download the game digitally

    Digital Download for PS4 bought in Dec 2014, The game will not install and there is 350GB free give or take.

    I bought the PS4 bundle which came with a TLoUR download code, I started the system up on the 25th Dec, obviously there were issues, I found out about the DDoS attack so figured that was why I couldn't download the game.

    But I have been trying to download it for the last week and its useless, I've had no luck getting it at all.

    Every time I go to the library and click download it gets added to…

    1 vote
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Glitch Financial Plaza

    When you aim in a certain way on Financial Plaza (PS4) a cover and a truck disappear. I was wondering if you could fix that I don't wanna post a video here because i don't want more people to know it. I do have a video though. Would be great if you could look into that :)

    1 vote
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    started  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Error Code CE-34878-0 crashes the game as same cut scene tries to start everytime. PS4/ Digital Version and over 400gb space free

    Crashes at cut-scene entering bridge while being chased by APC in Pittsburgh.

    System software up to date. Latest version of the game. Uk Based.

    Please advise.

    6 votes
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    3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
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The Last of Us Remastered

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