The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. When trying to connect to the Last of Us Factions servers i get this message: “Error authentication failed”

    Not connecting, getting authentication error when im trying to connect to
    servers for Last of Us Factions Multiplayer.

    1,211 votes
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    290 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. "Error initializing session manager."

    Cannot connect to Factions MP.

    165 votes
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    14 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. Unable to connect to a match in Multiplayer

    I am on the PS4 and when in multiplayer, the game does not connect to a match. I have deleted the game and reinstalled it but still the same issue. Please let me know how I can resolve this as the issue started today.

    23 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. wc-40375-9 error when redeeming code on ps4 for last of us remastered

    i bought my ps4 a long time ago in canada so i have canada reigonal account and this code came with it, now i shifted to dubai, the code expires on 6/23/2018 but i can use it because that error comes up, please help me because i bought this ps4 and with this code im really keen on playing the game and i dont want it to go to waste

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. Walking with Joel

    I haven't played this game till I just bought it digitally today. Downloaded fine but walking with anyone seems like they are stuttering. Like they are hitting an invisible wall so they have to restart walking and it happens over and over again. I can only run when I'm combat. I have heard that Joel is usually jogging but with this problem all I can get him to do is slow walk. Like SUPER slow walk. And only if I move forward with my left analog and try as hard as I can not to move it or he will…

    4 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. Infected in Multiplayer

    Dear Naughty Dog, it would be awesome, if there were 'zombies' in the multiplayer also. Thx, u are great.

    23 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Brand new console and game error ce-34878-0 when launching

    Just got the game yesterday with ps4 bundle and when ever try to launch the game error ce-34878-0 pops up and i cant play i tried re installing my ps4 and i also tried the safe launching ps4 solution to clear my harddrive or what ever and after that i re installed the game and it is still not working I am very frustrated

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Difficulty Idea For TLOU2

    I heard on a YouTube video that there was a change in the difficulty for TLOU. The AI was too tough and too advanced so the AI was dummied down to vegetables so TLOU can be enjoyable. Is this true? Please don’t turn the AI into vegetables! I love a good challenge! Maybe have an optional game mode for the difficulty? Im not talking all more enemies or turning all the AI into bullet sponges but are just smarter and keep the player on their toes!

    Well that’s my two cents! Hope this goes far! 🤣

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Customization idea for TLOU2!

    It would be super cool to completely make a new character to play as in multiplayer. I’m a huge customization fan and would love that this could be possible. I’m not talking just a premade person and changing clothes or hats. I don’t know if this could actually happen, but I just want to get my idea out there.

    6 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. 21 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. i had an account on PS3 but my account didnt carry over to PS4

    My gameplay stats and MP rank did not carry over to PS4.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Hi , my friend and i working in translat TLoU to the Arabic language so when we finish can u add it to the game , we have done some progress

    Hi , my friend and i working in translat TLoU to the Arabic language so when we finish can u add it to the game , we have done some progress i have proof if u want

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. in o'sullivan's irish pub, joel becomes uncontrollable.

    3/13/2018
    moving the right stick (to left or right) results in joel doing 180 turn. stopping and restarting the game does not help. trying to defeat the hunters in the pub is hard enough, but trying to outrun the truck after exiting the pub is near impossible. if you can manage to escape to the bridge, after the river cut-scene, everything is back to normal.

    PS4 (can not find model number. is that normal?)
    game installed from disk
    installed in December, 2016
    free space = 202.3 GB

    I have reported many bugs when the game suddenly stops and goes to…

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  14. There is a serious bug in multiplayer.

    A fix is required.

    This bug is ruining the game.

    Please refer to the link video.

    https://youtu.be/M8-uBfE4_GU

    12 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. cant find any games only after i bought two perks from psn store?!?!?

    Same it was working one second I back out buy two perks from the games Fing micro transactions and poor can't get into anymore games. Thanks for your money now stop wasting our time kid. I'm currently going through the returning process not gonna lie this has rather soured me to not only this game and it's soon to be sequel. But I don't think I'll be taking buying another naughty dog title. Never as a customer have I felt so screwed over in gaming

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. please help!!

    I bought two perks and now I can't find any games. I've only had the game less then a week and I'd honestly rather get my money back if possible please help. My internet is fine and I've tried uninstall and reinstall ing

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. Respawn

    You spawn me right in front of the enemy and I continuously keep on dying.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Restart multiplayer

    How can I restart the multiplayer? Already deleted all save data and reinstall the game. Thanks

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. Movement when walking forward is stuttering/not working at all. Not controller problem because "flipped" sticks via options show no deadzone

    Disc
    Pressing the left analog stick forward doesn't let Joel walk forward. When the controls are flipped via the options menu, the left stick doesn't have the same deadzone. The problem only occurs when trying to walk forward on The Last of Us Remastered story mode. I first noticed this while playing Left Behind as Ellie did it, after I had beaten Grounded Mode. When I tried to continue my Grounded New Game+ the problem continued. This bug is not present in multiplayer or any other game on the PS4. Please tell me there's a solution, because I could not…

    3 votes
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  20. Tip TLOU 2: Allow upload clan badge

    You could enable a TLOU 2 multiplayer option so people could upload images from their respective teams.

    Of course, there would be a standard file format as well as maximum size allowed.

    As a way to curb bad users who abuse the system, the implementation of a policy that punishes severely the violators, through a simple "report"

    This would greatly help create greater identity among players. I think it's not hard to implement something like that.

    PS: ENCOURAGE, SUPPORT THE COMPETITIVE SCENERY OF THE GAME. Invest in it! TLOU should be among the professional games of e-league

    43 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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The Last of Us Remastered

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