The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. Option to Toggle Supersampling for 1080p Users

    With patch 1.08 ND removed supersampling for 1080p users. I understand that was likely a reaction to people's frustrations over the frame rate issues that the game was having on the PS4 Pro. However, I thought the game looked absolutely incredible when it was supersampled pre-1.08 on my 1080p set. I ask, humbly, that ND give us the option to toggle it on or off. When I tried TLoU on my Pro, it singlehandedly justified my decision to purchase the system. I want 1800p supersampling with a target of 60 fps on my 1080p set back. Please, ND, give us…

    1,628 votes
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    48 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Last of US PRO - How can I remove patch 1.08 and reset to 1.07?

    Patch 1.08 in the 1080p TV removed the downsamling and now the experience in a 1080p Tv is worse.

    I started the game with a stunning image quality and now I don't want to continue my playthrough on these conditions. I'm waiting for a fix or I'm going to sell the game. So i have a question... probably it's not possible, but there's a way to remove patch 1.08 and reset to 1.07 conditions? If this wouldn't be possible, can you provide a workaround or remove the last patch form the server?

    I think this would be a correct and…

    970 votes
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    16 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. put the option to super sample back in for both the 60 and 30 fps modes pleeeeaaassseeee!

    please put the option to super sample in both modes back in pleeaaassseee

    811 votes
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    3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  4. Your Silence Is Deafening Naughty Dog!

    Naughty Dog, we know you see this! We know that you are aware of the small outrage that is building up over the past week. Why haven't you spoke out in any way shape or format?

    I and many other 1080p TV owners have invested in the PS4 Pro, I myself traded in my old PS4 to buy a Pro. We bought a Pro for many reasons, the biggest reason was the ability to downsample games to a 1080p display to achieve amazing image quality. My investment has already started to pay off with games I've already owned and purchased…

    693 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. super sampling gone

    Hi there!

    I bought my first PS4 and and copy of the TLoU for the promised super sampling. I had it for a while, but now it's gone in the most recent patch.

    Please put it back in, as it was a great and beautiful gaming experience that single-handedly justified my purchase of the Pro.

    Thanks! Amazing game! I look forward to hearing from you on this matter!

    325 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. Cant connect to Factions

    I have been unable to connect to multi-player for two days now. I go to load up factions and the connection bar freezes in the same place everytime (less than 1/8 full). All of our other games are connecting properly. PLEASE HELP
    (Yes I know I have bad internet, but it's our only option and we havnt had any issues playing up until now)
    Wi Fi network
    Nat type 2
    Download 1.7 mbps
    Upload 463.8 kbps

    13 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. 6 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. You Have Abandoned This Game for Pro Users

    The game has many glitches in the shadows and textures since getting Pro support that still aren't fixed, and on top of that you removed downsampling.

    Basically you made the experience worse, it's the same resolution and same frame rate as the base PS4, but with added glitches.

    I think i can speak for most people here when i say: Please listen to us, at least give us downsampling back.
    It's a shame seeing my favorite game being treated like this.

    15 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  9. Cant find a sesion to play!

    Recently purchased one month of ps plus to play factions, but when i'm going to search a match it doesn't find nothing, i've tried switching modes but nothing, months ago it worked just fine i'm level 136 now i can't play, please give me a solution!

    4 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. Game is CONSTANTLY CRASHING after update! Fix your god damn game, Naughty Dog!

    I downloaded the latest updates after being away from my PS4 for a while and now the game crashes, constantly, every 5 minutes or so of gameplay.

    I have tried every troubleshooting step:

    I have rebuilt the database.
    I have re-initialized the console.
    I have re-initialized the console AND reinstalled system software.
    I have 'restored licences'.
    I have replaced the hard drive.

    I have done all of these SEVERAL TIMES each and the problem STILL PERSISTS!!!

    There is nothing wrong with my PS4. It plays other games without issue. The problem is with YOUR game and the latest updates you…

    3 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  11. Multiplayer progress doesn't save!

    Hello, i'm brazilian, I bought and downloaded the digital copy the game a few weeks ago. After completing the amazing campaign and the DLC, I gave a try to the MP, loved it, played until week 3 day 1 as hunter.
    The next day i opened the game and went for MP again, but after it connected, the game asked me to choose a faction again, and set me to level 0 at week 1 day 1 and lost all my supplies and unlocks!
    So I played a few matches, and after going back to the menu and then back…

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Framerates suck on the PS4 Pro

    Can you make a patch to fix this? It ran smoother on the regular PS4. I wanted an upgrade.....not a downgrade.

    136 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. 120 votes
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    4 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  14. How about you don't remove, but GIVE to us ?

    Why the f#ck did you think it was smart to remove supersampling from 60 AND 30 FPS modes ?

    66 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Screen Tearing on PS4 Pro 4k/60

    I got a brand new PS4 PRO yesterday,the first game I installed (from PSN) was TLOU:R.

    I've noticed that in a few scenes there is tearing,it seems to happen randomly and while the majority of time everything is ok the tearing is annoying.

    What I can do? Is this normal? I use the PS4 PRO on HDR mode at a 4K LG TV

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Can't start a new save data

    I can't star a new save data and a message with error
    Ce-3116-4

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. 3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Factions Authentication Failed

    Is Multiplayer down? It was working fine yesterday. I am on PS4, 16mps upload, 10 download. Please advise.

    257 votes
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    22 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. 30fps SUPERSAMPLIING on PS4 Pro

    With 1.08 patch, you remove supersampling on both 30fps and 60fps mode on PS4 Pro...
    No communication about it, when fans are angry and reports the issue here, you remove the topics...

    TELL US if you are currently fixing the issue with a new update or if we can say definitly goodbye to supersampling, PLEASE.

    35 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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The Last of Us Remastered

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