The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. TLOU is still the most addictive MP I've ever played. How much money would we need to raise for another DLC if I'd do a fundraising campaig?

    TLOU is still the most addictive MP I've ever played. How much money would we need to raise for another DLC if I'd do a fundraising campaig?

    6 votes
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      1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
    • Cabin resort bug

      In the restaurant where Ellie opens the door to escape. When I press the shown prompt it disappears and David start to talk but he is invisible and I cannot continue then when I restart encounter I can use a brick or a gun to fight David please fix this bug there are other minor bugs also. Ps4 digital download

      3 votes
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        3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
      • materials and crafting bug

        After picking up materials to craft an item, I still cannot craft it. Only if I have two of each materials needed am I able to craft the item. This bug has persisted throughout my experience playing the game.
        video: https://www.youtube.com/watch?v=PiSmpXKpAXc&feature=youtu.be

        9 votes
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          0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
        • Multiplayer won't connect

          Hello,

          I've been trying to play online for two days now, but no luck. I keep getting the message "Please make sure your system is connected to the Internet".

          My internet is working fine on PS4 for all other applications, including online games such as Battlefield 4 and Fifa.

          Nat Type 2
          Download: 35 mbps
          Upload: 3mbps
          Location: Brazil

          I've tried to restart my router, restart the ps4 and all other standard procedures. Even tried a different DNS server.

          That's really annoying. I just bought the game. We're in 2016. It's a shame... You could at least display an accurate…

          15 votes
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            3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
          • Naughty dawg

            You need to make a Last of us with Ellie being the main character and the one in charge! Maybe twist it up with driving and more weapon options stock with the game! Maybe to mutate bigger and better zombies and zombie bosses! And it would be really cool if someone made a video game based out of Atlanta where I'm from! Just a thought hope to hear from u about the idea! Preciate ya!

            1 vote
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              1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
            • Faction

              Hi, i'm Having some problem to connect to MP, I've tried some solutions presented on this post but nothing worked so far, so I'm opening a new post.
              So the problem is "to connect to factions you must download some free content" and I click and then shows the message "the contents is not available".
              I've tried restoring the licenses, I've tried looking for update files, I've reinstalled the game and nothing seems to work, could you please help me? I'm having this problem for over two years and I didn't came here before because I was unaware of the…

              4 votes
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                0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
              • several bugs/glitches in the TLoU Remastered

                i have discovered several glitches, from invisible drawers to enemies falling and disappearing from the game. i made some videos to better explain it.

                https://youtu.be/fxiY0ohz2Ww

                https://youtu.be/_CErzllC0sU

                https://youtu.be/setwCVuLxlc

                https://youtu.be/0hLljZbKqgE

                https://youtu.be/uyOfpoBM1sk

                https://youtu.be/Km_CaAVkH5g

                the videos are from the Remastered PS4 version.
                i've uninstalled/reinstalled the game and performed a Rebuild Database.

                3 votes
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                  2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
                • Party problems

                  When I join to my friend's party online. I get this error "Unable to join party" then "You have been kicked from the party"

                  Mine and his nat type are 2 .
                  Connection to internet via cable.
                  Connection speed download 1.6 MBS.
                  Download time about 1 year or more
                  Digital download " via gift code"
                  Free system space more than 30 GB

                  3 votes
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                    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
                  • on PS3 version of LAST OF US, CONNECTING page won't finish

                    The CONNECTING page won't finish when I try to play FACTIONS MP, and I know my SAVE file on your servers is corrupted. can you just delete my save file? I can enter to multiplayer without problem with my another account and I know my save file got a problem there. you may laugh, but I just bought a NEW digital version of LOU game and a NEW Slim PS3 too, just because of this problem. PLEASE HELP ME

                    1 vote
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                      1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
                    • The Last of Us online freezing my PS3 while I try to enter to MP factions.

                      When I try to enter to MP factions, it freezes the game and my PS3. This issue started yesterday when I updated my PS3 to the new update 4.78.

                      45 votes
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                        31 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
                      • Cannot switch weapon.

                        I am not able to switch weapons
                        Model number:CUH1215A

                        1 vote
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                          0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
                        • Hi, An idea to The Last of Us 2

                          Hi, I couldn't find a place to put in my idea so I came here, I know my idea is not the best but its a start and I would really appreciate if someone read it, it could be useful, Thank You for your time. The Last of Us was a great game, the setting, the characters, the nonstop movement from one place to another is what kept me interested, how there is limited items you have to work with, and the pendants were always fun to find. The Last of us 2 should definitely have Joel and Ellie, maybe…

                          2 votes
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                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • i cant download the ps3 game help

                            i purchased the game in the store in the ps3 and the main launcher install perfect but wen i star the icon to download the other part the games dosen seems to download completely.. its stops in 63% and thats it...i wait more than 5 hours and its seems to freeze.. please help me

                            6 votes
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                              2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
                            • I WAS FUCKING BANNED FOR NO REASON

                              I was banned for no reason

                              3 votes
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                                0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Bought all weapons and skills on PS3, some of them are not unlocked on PS4.

                                  I bought all the weapons, skills, and PS3 execution animations on PS3. Some of them transferred over to PS4, some did not. I cannot use the Enforcer, Spectre, Launcher, Double Barrel, and all the first wave skills (Executioner through Agility). The descriptions say you get them for PS3 and PS4 when you buy them. I tried restoring licenses and it didn't work. How do I fix this?

                                  3 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Game play and save bug

                                    now I am in the sewers with the brothers, unable to continue the story because the map stops loading, saving and I couldn't sound and every charaters float --.. So disappointing. I hope someone can help us.

                                    3 votes
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                                      0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Language question

                                      I want to buy the last of us remastered, and i live in mexico, i want to know if the version that is sold in mexico have the german language

                                      1 vote
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                                        0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Sully's ghost cigar

                                          Hello Naughty Dog,

                                          First, I would like to thank you for the games you made. I first know you with "The Last of Us " which was just amazing and full of emotion (first survival horor I played). And I played Uncharted Collection and the final episode which were awesome. I really thank you.

                                          Now, my problem is just a little bug in a scene but not really disturbing the game (I've finished it last week). In the first final, scene with Sullly and Sam, they are smoking and speaking together of their future. We can see that Sullyis holding…

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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