The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. Framerates suck on the PS4 Pro

    Can you make a patch to fix this? It ran smoother on the regular PS4. I wanted an upgrade.....not a downgrade.

    122 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. 113 votes
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  3. Factions Authentication Failed

    Is Multiplayer down? It was working fine yesterday. I am on PS4, 16mps upload, 10 download. Please advise.

    253 votes
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    22 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. 174 votes
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    32 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Framerate drops on Pro

    The increased resolution on pro mode is making the 60 fps target drop significantly, would greatly appreciate a fix on this as the base PS4 runs the game better. I can't speak for anyone else but a solid 60 fps is significantly more important to me then 1800p.

    42 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. Faction progress not saving

    My mp prgress is stuck at week 8 day 5 ..... Evrytime i play it till week 9 or above and when i restart its back at week 8 day 5 ... Please help even when go back to menu and return its the same problem .
    Last of us remasterd digital . vr 1.06.032
    Ps4 1208 asia
    Latest firmware

    57 votes
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    5 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. 10 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. Rapidfire

    Hello can you bring a patch or an update to unable rapidfire pad for The Last of Us PlayStation 4. It will be greatly appreciate. Thanks

    21 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. 15 votes
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    9 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. 13 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add new maps

    The game is fantastic, but it would be much appreciated by the community if more dlc would be added. For example more maps from left behind.

    123 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Factions - NOT SAVING ONLINE PROGRESS

    Hi I started playing Factions last night on version 1.06.032. I have the most up to date PS Firmware: 4.0
    I have about 400GB+ free space. I went through single player without a hitch and all of the saving worked.

    So it doesn't matter how long I play factions for if I close my application or back out to the main menu it doesn't save. Whenever I go back into Factions I have to restart all of my progress. I'm greeted at week 1, day 1 and I have to choose between hunters or fireflies. This is pretty annoying because…

    22 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. 8 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. 27 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. How to: Select Resolution on PS4 Pro / Force Speaker Setup

    Having a couple of issues with Last of Us - I'm new to the PS4 so it might just be beginner's stuff.

    1) I don't see options (in display or otherwise) to select the PS4 Pro mode (4K @ 30 fps, 1080P @60 fps) anywhere. I even started a game. HDR is recognized fine. I prefer 1080P @ 60 fps.

    2) Under audio, the game only detects 2.0 despite a 5.1 setup. I looked at the audio FAQ, but there is no option to force 5.1. I can hear surround in Batman: Telltale and Blu Ray films just fine.

    I…

    3 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →

    To change to 1080p, you have to go to the System Settings > Sound and Screen > Video resolution, and make sure 1080p is selected, and not automatic.

    PS4 SYSTEM AUDIO SETUP GUIDE
    To get the best audio from your PS4 System, it needs to be configured correctly to match your audio equipment. In most cases, using HDMI for your primary audio output port ensures that configuration is automatic, and because of that, this is the preferred output port to use on the PS4 System. Unfortunately, there are some setups for which the automatic configuration does not work as expected. Also, if using the optical output, configuration isn’t automatic and must be configured manually. It’s important to note that these audio configuration issues happen with any equipment, including other game systems, media players, and computers. However, for this guide, the focus is specifically on addressing common audio setup issues to…

  16. Voice chat Error

    I have a problem for long time since PS3 and continue here at PS4.

    Sometimes is possible but sometimes no. When start lobby whe need change the leader to be possible to play with four players. Conclusion: one player succeed to connect with other 3 players but this 3 players not always get the connection to comunicate by headset.

    Conclusion: only the leader comunicate with all Team.

    NAT is not the reason because is possible to connect with other. I changed the provider and the modem, problem persist.

    Sometimes you can connect with these same people who previously could not,…

    12 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry we’re unclear on the PS4 issue you are describing.

    Are you saying you cannot communicate with the opposition enemy players?

    You should be able to communicate in the lobby, and if you are in close proximity to opponents (about 8 meters). Otherwise, no you cannot speak to the opposition team.

    This is a PS4 support forum so we don’t have information or feedback on PS3 issues.

    Let us know if you have other feedback or questions (or if we haven’t addressed your concerns).

  17. Long load time with ps4 pro

    Playing the last of us remastered on my new ps4 pro and from the main menu starting new game it takes 2 minutes and 27 seconds to load is this normal specially on ps4 pro which suppost more powerful and and faster

    2 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  18. Will we ever get a patch to fix the movement issue?

    It occurs with everyone, it can't be a controller issue because I've tried it on other systems and a new controller and that has never stopped it. It has happened since i got it with my PS4, I sucked it up the first time around but I would really like to play without the movement issue, I feel like I've missed a good chunk of the game experience being frustrated at it. Please fix it

    20 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  19. David Glitch at Diner fight (Video proof)

    Whoever reads this (Naughty Dog staff), watch this video:

    https://www.youtube.com/watch?v=s_4W09S-J3M

    It happens to me every time I play that sequence on PS4. It didn't happen when I played it on PS3. Please fix it somehow. I'm counting on you

    4 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  20. Keep getting disconnected

    I keep getting disconnected during matches. So far I haven't been able to finish a match... This bug started occuring ever since i bought a weapon in the shop.

    26 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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The Last of Us Remastered

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