The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. put the option to super sample back in for both the 60 and 30 fps modes pleeeeaaassseeee!

    please put the option to super sample in both modes back in pleeaaassseee

    719 votes
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  2. Your Silence Is Deafening Naughty Dog!

    Naughty Dog, we know you see this! We know that you are aware of the small outrage that is building up over the past week. Why haven't you spoke out in any way shape or format?

    I and many other 1080p TV owners have invested in the PS4 Pro, I myself traded in my old PS4 to buy a Pro. We bought a Pro for many reasons, the biggest reason was the ability to downsample games to a 1080p display to achieve amazing image quality. My investment has already started to pay off with games I've already owned and purchased…

    612 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. super sampling gone

    Hi there!

    I bought my first PS4 and and copy of the TLoU for the promised super sampling. I had it for a while, but now it's gone in the most recent patch.

    Please put it back in, as it was a great and beautiful gaming experience that single-handedly justified my purchase of the Pro.

    Thanks! Amazing game! I look forward to hearing from you on this matter!

    265 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  4. Framerates suck on the PS4 Pro

    Can you make a patch to fix this? It ran smoother on the regular PS4. I wanted an upgrade.....not a downgrade.

    134 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. 120 votes
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    4 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. How about you don't remove, but GIVE to us ?

    Why the f#ck did you think it was smart to remove supersampling from 60 AND 30 FPS modes ?

    59 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Factions Authentication Failed

    Is Multiplayer down? It was working fine yesterday. I am on PS4, 16mps upload, 10 download. Please advise.

    253 votes
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    22 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. 30fps SUPERSAMPLIING on PS4 Pro

    With 1.08 patch, you remove supersampling on both 30fps and 60fps mode on PS4 Pro...
    No communication about it, when fans are angry and reports the issue here, you remove the topics...

    TELL US if you are currently fixing the issue with a new update or if we can say definitly goodbye to supersampling, PLEASE.

    35 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. 177 votes
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    32 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Framerate drops on Pro

    The increased resolution on pro mode is making the 60 fps target drop significantly, would greatly appreciate a fix on this as the base PS4 runs the game better. I can't speak for anyone else but a solid 60 fps is significantly more important to me then 1800p.

    44 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  11. [The Last of Us 2] Fix Ellie's face | She doesn't look like herself

    I like the announcement trailer, but Ellie doesn't look like herself. From 13-14 years the face remains pretty much the same. In TLOU1 she had snub round-tip nose, so why now she has straight sharp-tip nose? Now she more looks like Sam from Until Dawn.

    Please make her appearance more similar to TLOU1. This issue will ruin immersion in 2nd game.

    22 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. This idea is awaiting moderator approval...

    There seems to be a technical problem with certain well written topics that cover the issue of giving us 1080p users supersampling, then taking it away. Especially this one:

    http://feedback.naughtydog.com/forums/260903-the-last-of-us-remastered/suggestions/17317888-option-to-toggle-supersampling-for-1080p-users

    I bought the PS4 Pro for the supersampling, on both TV and PS VR. TLoU:R as it is now with patch 1.08 could easily give us a clean supersampled image quality at 60 FPS, but it was arbitrarily locked away. What could be a prime example of 1080p Pro benefits is now a bad joke, very unfitting the technical prowess of Naughty Dog!

    And in a similar manner, you feedback…

    14 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ellie Holster Glitch

    During The Hunt, at the start of the cabin fight with Ellie and David, Ellie can only have one long gun out at a time. Furthermore, the rifle glitches in Ellie's hand when she does a melee attack.

    6 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  14. Faction progress not saving

    My mp prgress is stuck at week 8 day 5 ..... Evrytime i play it till week 9 or above and when i restart its back at week 8 day 5 ... Please help even when go back to menu and return its the same problem .
    Last of us remasterd digital . vr 1.06.032
    Ps4 1208 asia
    Latest firmware

    57 votes
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    5 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. Loading fail for Factions MP

    If you are still having the loading bar freeze, try this! Press the X button on Factions MP, AS SOON AS YOU DO, press the PS button in the center of your controller, allow the screen to load then press it again. This should allow you to play. I hope this helps!

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. Lost Saved Data With No Reason

    I have PS 4 Pro and The Last of us remastered for about a week.
    Everything was fine.
    I was at the chapter with the hunters where Joel falls from an elevator in to the water. I saved the game and closed the app. Then closed the system.
    Today when i turned it on it says progress 0%. I never had a wrong deactivation or a blackout or something. Whats wrong? I dont want to go all over from the start again. Please help.
    Thank you

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  17. Game Freeze

    After completing "The Hunt", a video plays, in which Ellie breaks a man's fingers through the bars of a cell. After this, my game will not load. The screen is completely black. If you close the game and then load it back from the last save, the same issue recurs every time. i need help!

    10 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  18. 10 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. Connection

    I have recently started using a LAN cable network. The download speed is 13.3 and upload is 8.5 (which can vary but never drops below 11 for either) When I try to connect to the factions mp, the loading bar always gets to around a quarter of the way and then a pop up message saying "You have been disconnected from the game servers. You must reconnect to access online". I also have may type 2 and the game was disk bought.

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. 21 votes
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    11 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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The Last of Us Remastered

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