The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. Lag

    Fast internet speeds. Why is the lag so horrible? I love this game but online play has become very troublesome. You can’t tell me naughty dog has no idea about this. It’s been going on for a loooong time. Tlou2 comes out soon I’m sure it will be epic, but can we have issues fixed with the 1st tlou? Plz?

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Switching Teams (No parties)

    I've played 5 matches literally with the same people against the same team in NO PARTIES. I would like for naughty dog to fix this. Please update the game to switch up the teams more often it's not fair to me or to everyone in the lobby.

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. grounded

    Would a Grounded: Extreme difficulty be possible to make/release for both PS3 and PS4?

    - no auto lock-on for throw-able items

    - no re-spawn for bottles and bricks

    - make nail bombs work just like smoke bombs (i.e. no magical sensor, just a two/three second fuse like they do, partially, in factions), though you can still set a trap, i.e. place one strategically but you have to set it off manually either by shooting it. throwing another nail bomb, etc. close to it

    - no ammo count in the d-pad ui

    - no button prompts at all

    - no forced…

    3 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  4. The Last Of Us - Impossible Multiplayer Trophies PS3

    Hi,

    The Reclaimed/Abandoned Territories trophies are outrageous on PS3. Obtain at least 3 executions/downs without dying. It's no wonder yous have decided not to include them in the PS4 version, which is grossly unfair by the way to 'the last of us' on PS3 (pun intended). I've played over 100 matches in the past few months and no one plays the abandoned territories DLC, so these trophies are now unachievable.

    Could you at least release a final update that would make them obtainable in a 1v1 private match for those who want to achieve 100%? Thanks.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Factions progress resetting

    Factions progress resets everytime I quit to the main menu. Reinstalled and all, still the same issue.

    Connected via Ethernet cable
    NAT Type 2
    Steady 8 MBps download speed
    Around 2 to 3 MBps upload.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. multiplayer bug

    Hello! não consigo formar grupo para jogar multiplayer, ou não consigo entrar em um grupo.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. XMB screen during match

    During matches - I am often bumped to the XMB screen when engaged with an opponent. The amount of lag is very high as well.
    PS4 Pro
    Disk
    Re-installed: 13 November 2018
    System Free Space - 658.4GB

    Multiplayer
    Ethernet wired connection
    NAT Type: Type 2
    Download Speed: 224.7
    Upload Speed: 8.1

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. I can't get plague mask wh?

    I cant get plague mask, but I bought every dlc pack in Tlou:R why?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. 7 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. Won't load after spore screen

    One of the cut scenes took way too long to load and after being a black screen for five minutes, I restarted the PS4 and now the game won't load past the spore screen. I have cleaned the disc. I have reinstalled the application. It will load the 100% to get to the home screen. I click to continue game. I get the spore loading screen for a few seconds and then it freezes every single time. I was towards the end of the game and now I'm pretty irritated.

    7 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. I cannot find treacherous territories on the ps store

    I cannot find the treacherous territories map pack anywhere on the playstation store.I have talk with PlayStation support about it and they acknowledg that it isnt there, (only abandoned and reclaimed are). Yet when attempting to download from the in game downloadables i get the message "this content cannot be selected at this time". I VERY much doubt this is due to a psn outage and i am honestly hoping for any help that can be provided.

    9 votes
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    9 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you are still encountering this issue.

    1) Go to Notifications
    2) Go to go to Downloads
    3) Locate the Treacherous Territories Update file.
    4) Delete it.
    5) Restart your PS4.

    The file should be re-downloaded, and function. Please post below if it doesn’t work.

  12. When trying to connect to the Last of Us Factions servers i get this message: “Error authentication failed”

    Not connecting, getting authentication error when im trying to connect to
    servers for Last of Us Factions Multiplayer.

    1,242 votes
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    307 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. Bring us guns from MP to SinglePlayer

    Bring us guns from MP to SinglePlayer. I think that is good idea. Something like you did in Uncharted 4 where you can buy them for points and use them in game. Or at least weapons which we already bought. I love TLOU and since i bought my ps4 it is installed. Those weapons can give us options to play your game different ways and also it is a good gift for players who are waiting for TLOU2 and they are prepering for it in first game while waiting for part 2. I do not know that anyone asked you…

    21 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  14. Freeze tlou remasteres

    Hi i have a issue wirh tlou. Everytime i get to xbm to answer msg or to get to some apps when i return to game my game freezes for like 2 3 secs. It seems like my net is in quesrion cuz turning it off resolves problem. Game works like a charm until i go to xbm. And thwn after freezing it works like a charm as well. Anyway to fix this without having to pla offline since i need trophies. This is my 2nd round of playing game 1sr time didnt happen. Ps4 is 3 weeks old and…

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Just finally found my download code and it may be expired. Can I still download?

    I bought a PS4 with The Last of Us Remastered download code. I put the code aside to download later, and ended up moving. I could not find the code for the last 2 years. It says it expired in march. I never used it, and I technically paid for it. Is there anyway to get a new download code or anyone I can call to get help with this? If anyone has come across this or has any ideas it would be appreciated.

    Thanks!

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. There was someone on The Last of Us Remastered Factions Spreading EXTREME Hate Speech

    I have a recording of the encounter. He yells the N word about 50 times antagonizing an african american player on my team. I mean his profile says it all.

    https://my.playstation.com/profile/trump_enslaves

    How do we go about banning a player like this. On top of this, he and his teammates were hacking the game. Our team is composed of experienced players and it was blatant. At the very least please look into this player and his friends. One of them was named xExcuseSs_-

    1 vote
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. Download free map Factions MP : This content cannot be selected at this time

    Ps4 : Bought it from Denmark
    Located : India
    PSN : India account
    Disc : Region (All) -, as mentioned "All" next to globe.
    PSN membership : 14 day membership started just today.. I could download other games online without any issue.

    Things tried : Restore licenses (didn't work)

    9 votes
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. The tag glitch/bug

    Naughty dog,i have found a glitch in the last of us remastered tag system and statistics. I am playing on the ps4 slim and have a physical disk copy of the game.i dont have an internet connection so i am playing the1.00 version of the game. I tried googling this and found that a LOT of people are suffering from this. I have a free space of 717.4 gb. My problem is that i have achieved the 'scavenger' trophy which means that I also have 'look for the light' trophy, 'it was all just lying there' trophy, 'i got this'…

    3 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  19. CE-34878-0 Error ps4 last of us disc

    CE-34878-0 Error ps4 last of us disc
    I’ve owned the game for a year now, it was working fine then. Hadn’t played it since. But decided to give it a go again today and I’m having trouble loading the game. The disc is in perfect condition.

    Have tried methods that included
    - starting up in safemode & rebuilding database
    - deleting the game and reinstalling it
    - restoring to default settings and initialising ps4
    -disconnecting from network
    -updating system and game

    However, still getting the error code CE-34878-0.
    All other games work completely fine, except for the last of us.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. I just bought the game, and the update is stuck at 99%

    I've just bought the game at Gamestop today, and as soon as i attempt to load up the game, it gets through the first process with ease. But when the screen says "Copying Update File... Version 1.09" it gets stuck at 99% for at least 2 hours, and i'd like to play soon.
    Please help me fix it.
    Thank you for your time.

    3 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
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The Last of Us Remastered

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