The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. When trying to connect to the Last of Us Factions servers i get this message: “Error authentication failed”

    Not connecting, getting authentication error when im trying to connect to
    servers for Last of Us Factions Multiplayer.

    1,241 votes
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    306 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. There was someone on The Last of Us Remastered Factions Spreading EXTREME Hate Speech

    I have a recording of the encounter. He yells the N word about 50 times antagonizing an african american player on my team. I mean his profile says it all.

    https://my.playstation.com/profile/trump_enslaves

    How do we go about banning a player like this. On top of this, he and his teammates were hacking the game. Our team is composed of experienced players and it was blatant. At the very least please look into this player and his friends. One of them was named xExcuseSs_-

    1 vote
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. Download free map Factions MP : This content cannot be selected at this time

    Ps4 : Bought it from Denmark
    Located : India
    PSN : India account
    Disc : Region (All) -, as mentioned "All" next to globe.
    PSN membership : 14 day membership started just today.. I could download other games online without any issue.

    Things tried : Restore licenses (didn't work)

    8 votes
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. 4 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. A Common Problem; No solution - NO Matches?

    I've had TLOU-Remastered for over 2 years and never had any issues finding matches until 2 days ago. It will start normally, "searching for optimal game," then reduce to "searching for close game," and stop on "searching for any game." Getting past this stage is rare, if I do it will be after a half hour. If I leave the lobby the whole process will reset as well. Before, the game took five minutes tops to find a match. I have read through similar issues on this forum but none have been addressed in full. I consistently see this post…

    11 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. "Error initializing session manager."

    Cannot connect to Factions MP.

    169 votes
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    15 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. KRAZY432

    KRAZY432 is a cheater!!! This happens too often! Cheaters always go unpunished in naughty dog games! Do something for a change!

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. Boost mode and Supersampling mode CE-34878-0 error code

    I upgraded to a PS4 PRO 5 days ago and I’m having CE-34878-0 sometimes! Should i DISABLE Boost Mode or Supersampling ??? I play on 1080p monitor. Any known issues with these options enabled ??? Please help! I’m happened 3 times here! I refuse to think it’s my console. PLEASE HELP!
    PS4 PRO 7115b
    Cable internet connection
    The last Of us digital bought on PSN store

    I rebuilt database and re-download the game again.
    My last resource will be disable BOOST MODE or Supersampling.
    PLEASE HELP ME!

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. Can't find a game , it keeps serching for games but can't find it . It's been 2 days now I am having this issue

    Can't find a game , it keeps serching for games but can't find it . It's been 2 days now I am having this issue

    5 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Bought kill animations (bow,rifle,knives) and it doesn't work

    Hi. As i say in title, it's paid, but not working in-game. Little help please?

    PS4 PRO
    Portugal

    name: WR1TTER

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. The user franbalas30 is hacking.

    The user franbalas30 is a hacker. He is immune to bombs, imortal and invisible.
    It can turn on and off this during the game.
    You can see proof after minute 7:15m
    https://youtu.be/3YqQDgNV8Fc

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. Map rotation wildly unbalanced

    I saw Bookstore once very early on, but now in 70 games it has yet to reappear, even as a vote, let alone people voting to play on it.

    [1-(2/15)]^70 = 0.004% probability that should happen, should maps have an equal chance to show up.

    I've also only seen Suburbs 3 times (to vote on, not actually play), and forget a couple of the other maps exist until they pop up about as often.

    And yet, Checkpoint, Wharf, Water Tower, The Dam, and Coal Mine are seemingly rotated between every 2-4 games.

    It doesn't matter the game mode, this happens…

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. You wouldn’t happen to have a video of games that weren’t recorded? I found a hacker but for some reason my ps4 didn’t start the recording.

    I pretty much need a video of a game, like do you have it stored in a database, probably not. Date: 8/27/2018 Around 4pm PST. The map was High School and my PSN is Sajeel

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. DLC

    I recently uninstalled TLOU, and have since decided to reinstall the game.

    When looking at my add-ons on the game, it says they are all purchased and installed. However, when I go to Factions on the game they are all locked and unusable.

    I have restored licences on my PS4 to no luck, and PS4 themselves recommended I contact you.

    5 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. Sever Crash

    Good afternoon, when entering Faction, the search remains loading and when I try to play in private mode, I get server error even though my network connection and my friends is fine.

    Do we have any server crash or something by the way?

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. My shiv doesn't work on last of us online.

    Hi, My shiv doesn't work on last of us online. The triangle button comes up and i mash away at it and rather than shiv its just flashes. I've purchased the "new" shiv tried the customisation on new, both and original and still nothing seems to work. I see guys lunging forward like on ice skates getting their shivs and its incredibly frustrating having a large part of the arsenal not working.
    Can you suggest any fixes? I've tried everything i can think of and have read on forums to no avail.
    Cheers

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. Stat Bug

    I barely started playing the multiplayer for TLOU and I went from 14 and 6 on survivors with like 1 hour of gameplay to 237 and 235 with 9 hrs if you could fix it that would be nice.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. kick

    And again another kick from supply run,no party allowed game. always when i start to play ok or good game decides or somebody decides to kick me. this time i recorded the game. got nice start and didnt die once and then got kick on sweetest moment. heres the link for the video: https://www.twitch.tv/videos/287091363 Idea is to fix this shit! It always kicks out when you start play good.

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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The Last of Us Remastered

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