The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. Black levels

    Will black levels ever be fixed within the main game?

    As they are now they really detract from the immersion when blacks are completely washed out within dark scenes and all detail in the image is lost in a thick grey mess. My display is set up perfectly and the issue only occurs in specific areas on the main game, most notably within the chapter Downtown. When you load up Left Behind the issues disappear completely and correct contrast levels are shown, the DLC looks substantially better and in turn in much more enjoyable to play.

    Please could we get…

    5 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  2. stuttering on character movement

    The character has a problem of stuttering.. Is so boring... Help! I see a lot of people have this problem and ND just dont solve it..

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  3. Zero statistics displaying for artifacts found

    Hello, I’m trying to get the “it was all just lying there” trophy and my stats page says I have 0 artifacts. I’ve viewed each one that I currently have and should have several. Please advise.

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  4. Hi Naughty Dogs!

    The Last Of Us Is the one of the most games what i played on my PS3, the problem is to on one day, the game dont work. The game get freeze on the loading part, when say "The
    Last
    Of Us

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1.09 no antialiasing

    So i have played The Last of US like 5 times on 1.08 patch on my brand new PS4 Pro + ASUS PG278QR on 1080p very good game and the graphics was very good
    But now after 1.09 patch all lines have jagged edges its like you have Removed Antialiasing from the game dosnt metter on which mode i play i tried them all even locking to 30 fps no good please fix it cause the game is unplayable this way this is on both digital download and disc yes i have them both

    9 votes
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. I have completed grounded mode plus (finally) but i haven't got the trophies!!! I need some help please.

    have completely grounded mode plus (finally) but i haven't got the trophies!! Please help me!!

    1 vote
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  7. Vertical black border line on game trophies profile picture.

    Fix the picture, or let me do it for free. Just make this line disappear. My eyes of aesthete cant's take it anymore. You have best graphics in video games industry and allow yourself such amateur trick? Shame on you.

    Photos of the line:

    http://i98.fastpic.ru/big/2017/1121/ca/11ae8eeac6506dfa80499a5b045bb0ca.jpg

    http://i98.fastpic.ru/big/2017/1121/18/a856f8fa6aa0d1ff9f818233c0c27a18.jpg

    http://i98.fastpic.ru/big/2017/1121/66/c89be7c85901eaa7481a5a947fa05466.jpg

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  8. Restart an Encounter keeps enemies in alert mode

    When I alert some enemies and get killed, I have to restart the encounter, but the enemies are still in alert mode, which makes it much more difficult to pass it on stealth mode as they run towards you at the very beginning. The only way to overcome this bug is resetting the console. Could you please fix this bug? It's very annoying.

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  9. Language pack for all editions

    Oh, mighty Naughty Dog! How frigging hard could it possibly be to create a downloadable language pack for those who bought an edition that doesn't come with the required language? I simply bought The US Remastered edition for a friend that doesn't come with a language that does come with EU edition. Or is it really that difficult to release such a pack??? Spare yourselves the effort of replying to your customers about how impossible it is to find the language that isn't there and release a downloadable language PACK!!!

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  10. Horrible jaggies in patch 1.09 in both 4k/1080

    Played for the first time a few days ago, and it is horrible. There are jaggies everywhere, and blurred edges. I have tried everysingle mode. I have a highend Sony 930E HDR tv, I also tried it on my sons PRO with his 4k monitor with the same results. I emailed Digital Foundry but they replied they will not get around to testing it for a few weeks, probably after the holidays. How did this pass quality control?

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  11. How do I complete the two upgrade trophies?

    I understand how to complete them but when I started New Game + all upgrades were gone. Once I have finished New Game + where do I do my third playthrough as I assume if I restart New Game + then I will need to start again with the upgrades.

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  12. Will my game work on my uk console

    I just bought last of us remastered on ps4 but when it arrived it's covered in foreign writing on the case, will this work in my uk console? It is still sealed so I have not tested it as I wish to send it back if it won't work, thanks.

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. Unable to change language

    Hi there,

    I purchased The Last of Us Remastered full game with English/Chinese/Korean version via PS Store Hong Kong online. However, it seems that this version only has English because I am unable to change Chinese/Korean language in the options under the main menu. Can someone resolve this problem here?

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  14. Crash sewers

    LAST OF US - PS4 - SEWERS - SINGLE PLAYER

    Apologies if this has been posted before but I couldn't see it anywhere and so far have been unable to find a solution.

    As soon as the Sewers chapter begins it seems to load incorrectly and a lot of the environment assets are missing. Specifically the whole area behind the boat is gone (allowing me to see the rest of the map behind it) and if I follow the stream up to the left, the water appears to be coming from another large hole in the wall, through which I…

    1 vote
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  15. Invisible torchlight glitch when using unlockable skins for Ellie

    Apart from the backpacks and the goggles whenever I enable the unlockable skins on Ellie her torchlight becomes invisible and it looks like she's just holding air. This doesn't happen during the sections when she's playable, only when you're playing as Joel. I'm playing the PS4 disc version but found the PS3 version to have the same issue.

    2 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  16. Bombs don't explode

    Currently I have a bug where nail bombs don't explode. I have tried using chapter select to fix it without luck. How can I fix it?

    3 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  17. exploit

    On patch 1.09

    I've noticed that when I play grounded difficulty and go into menu / difficulty than switch for easy but cancel the switch instead of giving it ok game seems to spawn additional supplyes in the next rooms when normaly there would be none or very few. I will try to record the issue and post it here as soon as possible as i am currently unable to do so

    folowing the faq for posting:
    PS4 Pro model: CUH-7016B
    Physical game copy
    Disk is practicaly empty as this is new ps4

    1 vote
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  18. sync audio dialog first gunfight

    hello in first thanks for all your games naughty crew :) always got the same issue since the ps3 version (always still in ps4 remastered) the first gunfight dialog (in french) between the 3 guys and Tess, the speak of the black guy is unsync thanks

    ps4 fat 500 TLOU v1.09 hdmi 5.1 (same issue with 2.0, no issue with the english version)

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  19. No trophies or game progress

    Ample space, new PS4. Days in and progress shows zero, not being awarded any progress for game completion either.

    1 vote
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  20. Still No Downscaling for Last of Us Remastered?

    I own a 1080p monitor (no TV) and I've been considering to buy a PS4 Pro for a long time. I just stumbled upon some sweet deals on PSN Store few days ago and since then I'm seriously about to buy it.

    But today I found out the downscaling option is not present in some games and even removed from Last of Us Remastered, which made me detract from buying the console.

    I couldn't find a single statement from ND or Sony related to this issue. Just listened Mark Cerny in E3 saying there's downscaling option for 1080p TV owners.…

    12 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
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