The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. When trying to connect to the Last of Us Factions servers i get this message: “Error authentication failed”

    Not connecting, getting authentication error when im trying to connect to
    servers for Last of Us Factions Multiplayer.

    1,235 votes
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    306 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Bring us guns from MP to SinglePlayer

    Bring us guns from MP to SinglePlayer. I think that is good idea. Something like you did in Uncharted 4 where you can buy them for points and use them in game. Or at least weapons which we already bought. I love TLOU and since i bought my ps4 it is installed. Those weapons can give us options to play your game different ways and also it is a good gift for players who are waiting for TLOU2 and they are prepering for it in first game while waiting for part 2. I do not know that anyone asked you…

    38 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  3. Download free map Factions MP : This content cannot be selected at this time

    Ps4 : Bought it from Denmark
    Located : India
    PSN : India account
    Disc : Region (All) -, as mentioned "All" next to globe.
    PSN membership : 14 day membership started just today.. I could download other games online without any issue.

    Things tried : Restore licenses (didn't work)

    8 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. 4 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. A Common Problem; No solution - NO Matches?

    I've had TLOU-Remastered for over 2 years and never had any issues finding matches until 2 days ago. It will start normally, "searching for optimal game," then reduce to "searching for close game," and stop on "searching for any game." Getting past this stage is rare, if I do it will be after a half hour. If I leave the lobby the whole process will reset as well. Before, the game took five minutes tops to find a match. I have read through similar issues on this forum but none have been addressed in full. I consistently see this post…

    11 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. "Error initializing session manager."

    Cannot connect to Factions MP.

    169 votes
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    15 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. It stays stuck at the "connecting " screen with the progress bar

    This has been going on for two days now I cannot play multiplayer when I click on MP FACTIONS it just stays stuck on the "connecting" with the progress bar at the same at %80. Ive tried everythiing: restarting modem, router, uninstalling the game reinstalling it, deleting its saved game data turning off ps4 and back on removing the disc and placing it back in and it still just stays stuck at the "connecting " screen. And this happened after working just fine for years. I've tested my PSN connecting it wors fine and download speed is around 100mps.
    ?????????????

    10 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Can't find a game , it keeps serching for games but can't find it . It's been 2 days now I am having this issue

    Can't find a game , it keeps serching for games but can't find it . It's been 2 days now I am having this issue

    5 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. Problem with this forum

    This forum is useless. I am waiting 10 days for answer on my idea. I saw here few people with problems without answer more than 1 month. What is this? I am disapppointed ND. You have amazing games but your support doesnt worth it.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. My game won't start.

    I've had the game for 2 years now, and it worked flawlessly until recently. The disk is undamaged, and SHOULD work, but it doesn't. When I launch the game I am left staring at the black screen of Joel and Ellie, and I can hear my Playstation's disk drive starting up and stopping over and over. It just whirs for a second then stops, over and over again and the game never loads. This is the only game I have ever experienced this with. Please help.

    9 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Bought kill animations (bow,rifle,knives) and it doesn't work

    Hi. As i say in title, it's paid, but not working in-game. Little help please?

    PS4 PRO
    Portugal

    name: WR1TTER

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. The user franbalas30 is hacking.

    The user franbalas30 is a hacker. He is immune to bombs, imortal and invisible.
    It can turn on and off this during the game.
    You can see proof after minute 7:15m
    https://youtu.be/3YqQDgNV8Fc

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. My statistics say cero when I

    I have 0 statistics when I have collected all the artifacts, what is going on here?

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  14. Map rotation wildly unbalanced

    I saw Bookstore once very early on, but now in 70 games it has yet to reappear, even as a vote, let alone people voting to play on it.

    [1-(2/15)]^70 = 0.004% probability that should happen, should maps have an equal chance to show up.

    I've also only seen Suburbs 3 times (to vote on, not actually play), and forget a couple of the other maps exist until they pop up about as often.

    And yet, Checkpoint, Wharf, Water Tower, The Dam, and Coal Mine are seemingly rotated between every 2-4 games.

    It doesn't matter the game mode, this happens…

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. The white plug, this is rediculous. Ran the test with the WiFi on Computer AND phone turned off, and it says my signal strength is 100

    The white plug, this is rediculous. Ran the test with the WiFi on Computer AND phone turned off, and it says my signal strength is 100,

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. duplicate game file

    I have recently went back to replay TLOU remastered after about a year or so. When I put the disc in it reinstalled so now I have two icons for the game. When I started it it, It was a completely new game save file.
    I now cant start a new game plus where I've completed on all difficulties, done all upgrades and collected all collectables. They are two completely different save files. I don't want to start from scratch when I've spent so much time completing everything.
    How can I use my old save files? I've tried a few…

    3 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  17. You wouldn’t happen to have a video of games that weren’t recorded? I found a hacker but for some reason my ps4 didn’t start the recording.

    I pretty much need a video of a game, like do you have it stored in a database, probably not. Date: 8/27/2018 Around 4pm PST. The map was High School and my PSN is Sajeel

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. DLC

    I recently uninstalled TLOU, and have since decided to reinstall the game.

    When looking at my add-ons on the game, it says they are all purchased and installed. However, when I go to Factions on the game they are all locked and unusable.

    I have restored licences on my PS4 to no luck, and PS4 themselves recommended I contact you.

    5 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. comic book dialogue is stuck and some comics wont spawn

    the comic book that ellie finds at the beginning of winter will not spawn on any new game or new game plus that i start, and whenever joel finds comic books he always says "i bet ellie'd like this" instead of any of the other possible dialogues that should be happened like when he tells ellie and she says she will read it later, those other dialogues never ever happen, its always the same one and at the end when ellie picks up the comic from the car, she says nothing which is so sad PLEASE FIX THE COMIC BOOKS…

    4 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  20. There is a gaint hole in the map at highway exit and i cant prgress

    Gaint hole of nothingness where I need to go also accommodated with a infinite loading screen

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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The Last of Us Remastered

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