The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. When trying to connect to the Last of Us Factions servers i get this message: “Error authentication failed”

    Not connecting, getting authentication error when im trying to connect to
    servers for Last of Us Factions Multiplayer.

    1,198 votes
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    280 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. "Error initializing session manager."

    Cannot connect to Factions MP.

    161 votes
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    14 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. 18 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. There is a serious bug in multiplayer.

    A fix is required.

    This bug is ruining the game.

    Please refer to the link video.

    https://youtu.be/M8-uBfE4_GU

    12 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Infected in Multiplayer

    Dear Naughty Dog, it would be awesome, if there were 'zombies' in the multiplayer also. Thx, u are great.

    12 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Issue joining a friend on multiplayer.

    I have a particular friend that I keep having connectivity issues with. One of us will lose connection to host or we can't join eachother's lobby. If we close app and try again, the issue will be fine for a little while then reoccur. We have the same ISP and didn't have this issue until about a month or two ago. This issue only occurs this frequently when I play with this particular friend, everyone else can join our lobbies and play with us just fine.

    I have the original ps4, my download is usually 50, upload close to 10.…

    10 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Tip TLOU 2: Allow upload clan badge

    You could enable a TLOU 2 multiplayer option so people could upload images from their respective teams.

    Of course, there would be a standard file format as well as maximum size allowed.

    As a way to curb bad users who abuse the system, the implementation of a policy that punishes severely the violators, through a simple "report"

    This would greatly help create greater identity among players. I think it's not hard to implement something like that.

    PS: ENCOURAGE, SUPPORT THE COMPETITIVE SCENERY OF THE GAME. Invest in it! TLOU should be among the professional games of e-league

    34 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. error initializing session manager

    today january 15, this is happening right now, I've just been logged out.

    5 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. The game keeps crashing during online matches

    I recently purchased the digital version and I'm loving it. Except during online matches the game has crashed so many times. It's very annoying. How can a game be out so long and still have these problems. Please fix this asap.

    10 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. online mechanic shooting true wall after hide and enemies redrawn behind

    fix the lags is annoying when you know you run and hide but game mechanic allowed enemies to shoot you even you just rich the cover.

    Block using mouse and keyboard this ruing the fun in this game

    Don't make same mistake in Tlou part 2

    2 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. Several connection error while opening multiplayer mode.

    I've played faction for almost half a year and it worked just fine back in 2015.
    But today after I downloaded the patch1.09 and try to open multiplayer menu, the "fail to initiate session manager" error popped up.
    Then I switch wifi to LAN, and make sure I am using NAT1 connection.
    But this time I got authentication error.
    Sorry for the poor grammar.
    Can you guy help me with this? I love the factions so much.

    Ps4 model: chu-1007a
    Install and run by Disk
    Installed around 2014

    Connect by LAN cable.
    NAT1
    Download/upload speed 17.6/2.7mbps

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Error Initializing Session Manager

    The Bar Loads Up To About 15% On Factions And Then Comes Up With Ther Error Message

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. 7 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. 8 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. Cant download Treacherous Territories Map Pack

    ND don't tell me to restore the licenses or the "go to notifications, delete the bla bla" Cause it doesn't work.

    Please do something or give me back my money.

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. I having problems to find a match

    3 days ago I buy TLOU remastered, then I wanna play the multiplayer and result that the game is having problems to find a match, only that put is "searching optimal game" but never find one, I not the only one that is having this problems in the last year, that supose that you guys are looking for a solucion for this. Is 2017 this problems have to be fixed since the game was out. (I hope your understand)

    35 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. My skills online are locked out of no where

    My online skills are locked for no reason I had everything unlocked (not a hacker) just played and had the skills I liked for my class but now it’s locked was playing for 8 days straight stopped playing for 2 days and now it’s locked
    ..Help

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. glitch fraction mp spoted

    https://youtu.be/q2DjdxAfx-o

    At 2:05:00

    Come watch my channel, I can work for you. I need to eat...

    4 votes
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    8 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. Modded controls

    Hi I was wondering if there would be anything you guys could do to make the multiplayer not work with modded controls. I play the multiplayer alot and it has become over run with players using modded controls. It really making the game unfun and infair to play.

    16 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Ps4 Pro freeze when Gear Up menu is displayed

    After 10-20 min in the gear up menu, selecting abilities and weapons the console freeze, only way is hold the power button.

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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The Last of Us Remastered

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