The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. When trying to connect to the Last of Us Factions servers i get this message: “Error authentication failed”

    Not connecting, getting authentication error when im trying to connect to
    servers for Last of Us Factions Multiplayer.

    1,211 votes
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    290 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. "Error initializing session manager."

    Cannot connect to Factions MP.

    165 votes
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    14 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. Unable to connect to a match in Multiplayer

    I am on the PS4 and when in multiplayer, the game does not connect to a match. I have deleted the game and reinstalled it but still the same issue. Please let me know how I can resolve this as the issue started today.

    23 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. Infected in Multiplayer

    Dear Naughty Dog, it would be awesome, if there were 'zombies' in the multiplayer also. Thx, u are great.

    23 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Customization idea for TLOU2!

    It would be super cool to completely make a new character to play as in multiplayer. I’m a huge customization fan and would love that this could be possible. I’m not talking just a premade person and changing clothes or hats. I don’t know if this could actually happen, but I just want to get my idea out there.

    6 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. 21 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. There is a serious bug in multiplayer.

    A fix is required.

    This bug is ruining the game.

    Please refer to the link video.

    https://youtu.be/M8-uBfE4_GU

    12 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. cant find any games only after i bought two perks from psn store?!?!?

    Same it was working one second I back out buy two perks from the games Fing micro transactions and poor can't get into anymore games. Thanks for your money now stop wasting our time kid. I'm currently going through the returning process not gonna lie this has rather soured me to not only this game and it's soon to be sequel. But I don't think I'll be taking buying another naughty dog title. Never as a customer have I felt so screwed over in gaming

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. please help!!

    I bought two perks and now I can't find any games. I've only had the game less then a week and I'd honestly rather get my money back if possible please help. My internet is fine and I've tried uninstall and reinstall ing

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. Restart multiplayer

    How can I restart the multiplayer? Already deleted all save data and reinstall the game. Thanks

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. Tip TLOU 2: Allow upload clan badge

    You could enable a TLOU 2 multiplayer option so people could upload images from their respective teams.

    Of course, there would be a standard file format as well as maximum size allowed.

    As a way to curb bad users who abuse the system, the implementation of a policy that punishes severely the violators, through a simple "report"

    This would greatly help create greater identity among players. I think it's not hard to implement something like that.

    PS: ENCOURAGE, SUPPORT THE COMPETITIVE SCENERY OF THE GAME. Invest in it! TLOU should be among the professional games of e-league

    43 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Factions not loading

    Factions is unable to find any matches not even 1 other player gets added to the game just constantly searching this game is having regular issues now and is extremely frustrating

    4 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. Issue joining a friend on multiplayer.

    I have a particular friend that I keep having connectivity issues with. One of us will lose connection to host or we can't join eachother's lobby. If we close app and try again, the issue will be fine for a little while then reoccur. We have the same ISP and didn't have this issue until about a month or two ago. This issue only occurs this frequently when I play with this particular friend, everyone else can join our lobbies and play with us just fine.

    I have the original ps4, my download is usually 50, upload close to 10.…

    10 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. error initializing session manager

    today january 15, this is happening right now, I've just been logged out.

    5 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. Unable to play multiplayer

    Recently purchased Last of Us Remastered on disc, installed the latest version, however when attempting to start the multiplayer I am told I must download free map content. When I click ok, I am taken to the PSN store upon which I am told: "This content is unavailable". I have attempted to circumvent this by downloading the map pack through my computer. This proved successful however when I attempted to install the map pack I was told the application for this content can not be found, despite having the latest version of the game installed. This prevents me from unlocking…

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. The game keeps crashing during online matches

    I recently purchased the digital version and I'm loving it. Except during online matches the game has crashed so many times. It's very annoying. How can a game be out so long and still have these problems. Please fix this asap.

    10 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. online mechanic shooting true wall after hide and enemies redrawn behind

    fix the lags is annoying when you know you run and hide but game mechanic allowed enemies to shoot you even you just rich the cover.

    Block using mouse and keyboard this ruing the fun in this game

    Don't make same mistake in Tlou part 2

    2 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Several connection error while opening multiplayer mode.

    I've played faction for almost half a year and it worked just fine back in 2015.
    But today after I downloaded the patch1.09 and try to open multiplayer menu, the "fail to initiate session manager" error popped up.
    Then I switch wifi to LAN, and make sure I am using NAT1 connection.
    But this time I got authentication error.
    Sorry for the poor grammar.
    Can you guy help me with this? I love the factions so much.

    Ps4 model: chu-1007a
    Install and run by Disk
    Installed around 2014

    Connect by LAN cable.
    NAT1
    Download/upload speed 17.6/2.7mbps

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. Can't download free content for multiplayer?

    I've recently bought TLOU Remastered to play online with my friend, but whenever I go to go online it says I need to download FREE map content. I click ok and it then shows 'This content can not be selected at this time'. I've tried resetting my liscenses, my disc and account are both made/from the UK so I don't understand why it's not working. Please help!

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Cant download Treacherous Territories Map Pack

    ND don't tell me to restore the licenses or the "go to notifications, delete the bla bla" Cause it doesn't work.

    Please do something or give me back my money.

    7 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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The Last of Us Remastered

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