The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. When trying to connect to the Last of Us Factions servers i get this message: “Error authentication failed”

    Not connecting, getting authentication error when im trying to connect to
    servers for Last of Us Factions Multiplayer.

    1,227 votes
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    305 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. A Common Problem; No solution - NO Matches?

    I've had TLOU-Remastered for over 2 years and never had any issues finding matches until 2 days ago. It will start normally, "searching for optimal game," then reduce to "searching for close game," and stop on "searching for any game." Getting past this stage is rare, if I do it will be after a half hour. If I leave the lobby the whole process will reset as well. Before, the game took five minutes tops to find a match. I have read through similar issues on this forum but none have been addressed in full. I consistently see this post…

    11 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. "Error initializing session manager."

    Cannot connect to Factions MP.

    169 votes
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    14 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. Can't find a game , it keeps serching for games but can't find it . It's been 2 days now I am having this issue

    Can't find a game , it keeps serching for games but can't find it . It's been 2 days now I am having this issue

    5 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Sever Crash

    Good afternoon, when entering Faction, the search remains loading and when I try to play in private mode, I get server error even though my network connection and my friends is fine.

    Do we have any server crash or something by the way?

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. DLC

    I recently uninstalled TLOU, and have since decided to reinstall the game.

    When looking at my add-ons on the game, it says they are all purchased and installed. However, when I go to Factions on the game they are all locked and unusable.

    I have restored licences on my PS4 to no luck, and PS4 themselves recommended I contact you.

    2 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Stat Bug

    I barely started playing the multiplayer for TLOU and I went from 14 and 6 on survivors with like 1 hour of gameplay to 237 and 235 with 9 hrs if you could fix it that would be nice.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. kick

    And again another kick from supply run,no party allowed game. always when i start to play ok or good game decides or somebody decides to kick me. this time i recorded the game. got nice start and didnt die once and then got kick on sweetest moment. heres the link for the video: https://www.twitch.tv/videos/287091363 Idea is to fix this shit! It always kicks out when you start play good.

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. Unable to connect to a match in Multiplayer

    I am on the PS4 and when in multiplayer, the game does not connect to a match. I have deleted the game and reinstalled it but still the same issue. Please let me know how I can resolve this as the issue started today.

    33 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. My multiplayer isnt saving

    My problem is my multiplayer isnt saving im at week 2 day 5 i play till i get to week 4 and when i come back im back to week 2 day 5 any help?

    6 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. Dear team ND. I have problems with multiplayer mode.

    Dear team ND.

    I have problems with multiplayer mode.
    That is a matter of not matching domestic players.

    Because I am using a new ISP, my IP address is likely to be judged to be accessed from abroad.

    Would you please tell me the solution?

    Country: Japan
    ISP: NURO Hikari

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. I can't access MP Factions when using my PS account. (Other accounts work in the same PS4)

    When I connect to MP Factions I get the "Error authentication failed" message. However I have been playing Factions with the same disc and PS4 system I'm currently using for more than 2 years. Furthermore, I tried to play Factions with the same disc in another PS4 (same internet connection) and it worked. However I was loged in to another PS account and when I logged in to mine in that same PS4, it showed the same authentication message. It would seem as if my account had been banned from TLOU servers.

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. Infected in Multiplayer

    Dear Naughty Dog, it would be awesome, if there were 'zombies' in the multiplayer also. Thx, u are great.

    26 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. Customization idea for TLOU2!

    It would be super cool to completely make a new character to play as in multiplayer. I’m a huge customization fan and would love that this could be possible. I’m not talking just a premade person and changing clothes or hats. I don’t know if this could actually happen, but I just want to get my idea out there.

    6 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. Restart multiplayer

    How can I restart the multiplayer? Already deleted all save data and reinstall the game. Thanks

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. 21 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. cant find any games only after i bought two perks from psn store?!?!?

    Same it was working one second I back out buy two perks from the games Fing micro transactions and poor can't get into anymore games. Thanks for your money now stop wasting our time kid. I'm currently going through the returning process not gonna lie this has rather soured me to not only this game and it's soon to be sequel. But I don't think I'll be taking buying another naughty dog title. Never as a customer have I felt so screwed over in gaming

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. please help!!

    I bought two perks and now I can't find any games. I've only had the game less then a week and I'd honestly rather get my money back if possible please help. My internet is fine and I've tried uninstall and reinstall ing

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Factions not loading

    Factions is unable to find any matches not even 1 other player gets added to the game just constantly searching this game is having regular issues now and is extremely frustrating

    7 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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The Last of Us Remastered

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