The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

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  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
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If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. Walking with Joel

    I haven't played this game till I just bought it digitally today. Downloaded fine but walking with anyone seems like they are stuttering. Like they are hitting an invisible wall so they have to restart walking and it happens over and over again. I can only run when I'm combat. I have heard that Joel is usually jogging but with this problem all I can get him to do is slow walk. Like SUPER slow walk. And only if I move forward with my left analog and try as hard as I can not to move it or he will…

    4 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  2. Hi , my friend and i working in translat TLoU to the Arabic language so when we finish can u add it to the game , we have done some progress

    Hi , my friend and i working in translat TLoU to the Arabic language so when we finish can u add it to the game , we have done some progress i have proof if u want

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  3. in o'sullivan's irish pub, joel becomes uncontrollable.

    3/13/2018
    moving the right stick (to left or right) results in joel doing 180 turn. stopping and restarting the game does not help. trying to defeat the hunters in the pub is hard enough, but trying to outrun the truck after exiting the pub is near impossible. if you can manage to escape to the bridge, after the river cut-scene, everything is back to normal.

    PS4 (can not find model number. is that normal?)
    game installed from disk
    installed in December, 2016
    free space = 202.3 GB

    I have reported many bugs when the game suddenly stops and goes to…

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  4. Movement when walking forward is stuttering/not working at all. Not controller problem because "flipped" sticks via options show no deadzone

    Disc
    Pressing the left analog stick forward doesn't let Joel walk forward. When the controls are flipped via the options menu, the left stick doesn't have the same deadzone. The problem only occurs when trying to walk forward on The Last of Us Remastered story mode. I first noticed this while playing Left Behind as Ellie did it, after I had beaten Grounded Mode. When I tried to continue my Grounded New Game+ the problem continued. This bug is not present in multiplayer or any other game on the PS4. Please tell me there's a solution, because I could not…

    3 votes
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  5. manual

    The training manuals in Bills Town and Pittsburgh are being collected but not being counted towards the trophy.

    This is definately a new bug.
    I've played it through a few times this week to get the platinum trophy and this has happened on a new save and new game+ and vice versa.

    3 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. I found a little graphics glitch (and I have a request to enhance Singleplayer)

    Hi dear programmers,
    I love all your games (Uncharted series and Last of Us), they are so much fun, and always so flawless and PERFECT programmed and made with so much love to detail and attention. I can only say it`s "Witcher 3 quality" and kudos to you all!
    But I could still find a graphics glitch, it`s relatively at the beginning of the game when entering the docks.
    The hands of this enemy guy are floating some inches away from his arms, screenshot:
    https://scontent.fvie1-1.fna.fbcdn.net/v/t1.0-0/28950895_312129675978400_8204142534776061952_o.jpg?oh=20e9b6d79129d486f31afe1dfb04ea98&oe=5B036DEE

    https://scontent.fvie1-1.fna.fbcdn.net/v/t1.0-0/29025817_312129785978389_9200512193680900096_o.jpg?oh=e45e8e981597bf44294c18f156cfd2f3&oe=5B48284E

    If you could please fix this graphics glitch, The Last of Us Remastered would…

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  7. glitch

    some stealth glitches that happend to me in the winter saction of the game, where you play as ellie. i dont sure if its a mechanic that suppose to work like this, but almost every time im stealth attack someone they are allways spotting me and the spotted "sound" can be heared. when im using a bow however, it acts normally. im playing on survivor mode, but it happend to me also in normal. another glitch that i had is when i press tryangle to open the door to davids boss fight, he spawns outside the gameplay area. i manged…

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  8. custcene looping

    The game is looping in custcene at resort cabanas.
    The last try of resolve was format console.

    PS4 model - CUH-2015A
    digital download
    Time since install - 2 days ago
    System Free Space - 300 GB

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  9. TLoU Remastered not installing onto my PS4

    When I put the disc into the PS4, it takes a minute for the install bar to move. It then moves super quickly, which makes me think that the full game isn't actually being installed onto my console. Then, when I try to boot it up, it lingers on the boot screen of Joel and Ellie before crashing and giving a CE-34878-0 error message.

    This hasn't happened with any other games, so I think it might be a problem with the disc. Any suggestions with what to do here? I'm debating just re-buying it digitally and seeing if that works.

    2 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  10. Black levels

    Will black levels ever be fixed within the main game?

    As they are now they really detract from the immersion when blacks are completely washed out within dark scenes and all detail in the image is lost in a thick grey mess. My display is set up perfectly and the issue only occurs in specific areas on the main game, most notably within the chapter Downtown. When you load up Left Behind the issues disappear completely and correct contrast levels are shown, the DLC looks substantially better and in turn in much more enjoyable to play.

    Please could we get…

    8 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  11. Good day, the game is a bit trolling me. It's not "really" a bug , but suddenly, it can be somewhere else. I attach the video.

    Good day, the game is a bit trolling me. It's not "really" a bug , but suddenly, it can be somewhere else. I attach the video. https://youtu.be/PHo4DKj3hco

    PS4 SLIM
    Digital copy
    Time since instal 1 -2 weeks
    System Free Space 380 Gb

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  12. stuttering on character movement

    The character has a problem of stuttering.. Is so boring... Help! I see a lot of people have this problem and ND just dont solve it..

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. Zero statistics displaying for artifacts found

    Hello, I’m trying to get the “it was all just lying there” trophy and my stats page says I have 0 artifacts. I’ve viewed each one that I currently have and should have several. Please advise.

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  14. Hi Naughty Dogs!

    The Last Of Us Is the one of the most games what i played on my PS3, the problem is to on one day, the game dont work. The game get freeze on the loading part, when say "The
    Last
    Of Us

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1.09 no antialiasing

    So i have played The Last of US like 5 times on 1.08 patch on my brand new PS4 Pro + ASUS PG278QR on 1080p very good game and the graphics was very good
    But now after 1.09 patch all lines have jagged edges its like you have Removed Antialiasing from the game dosnt metter on which mode i play i tried them all even locking to 30 fps no good please fix it cause the game is unplayable this way this is on both digital download and disc yes i have them both

    9 votes
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  16. I have completed grounded mode plus (finally) but i haven't got the trophies!!! I need some help please.

    have completely grounded mode plus (finally) but i haven't got the trophies!! Please help me!!

    1 vote
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  17. Vertical black border line on game trophies profile picture.

    Fix the picture, or let me do it for free. Just make this line disappear. My eyes of aesthete cant's take it anymore. You have best graphics in video games industry and allow yourself such amateur trick? Shame on you.

    Photos of the line:

    http://i98.fastpic.ru/big/2017/1121/ca/11ae8eeac6506dfa80499a5b045bb0ca.jpg

    http://i98.fastpic.ru/big/2017/1121/18/a856f8fa6aa0d1ff9f818233c0c27a18.jpg

    http://i98.fastpic.ru/big/2017/1121/66/c89be7c85901eaa7481a5a947fa05466.jpg

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  18. Restart an Encounter keeps enemies in alert mode

    When I alert some enemies and get killed, I have to restart the encounter, but the enemies are still in alert mode, which makes it much more difficult to pass it on stealth mode as they run towards you at the very beginning. The only way to overcome this bug is resetting the console. Could you please fix this bug? It's very annoying.

    1 vote
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  19. Language pack for all editions

    Oh, mighty Naughty Dog! How frigging hard could it possibly be to create a downloadable language pack for those who bought an edition that doesn't come with the required language? I simply bought The US Remastered edition for a friend that doesn't come with a language that does come with EU edition. Or is it really that difficult to release such a pack??? Spare yourselves the effort of replying to your customers about how impossible it is to find the language that isn't there and release a downloadable language PACK!!!

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  20. Horrible jaggies in patch 1.09 in both 4k/1080

    Played for the first time a few days ago, and it is horrible. There are jaggies everywhere, and blurred edges. I have tried everysingle mode. I have a highend Sony 930E HDR tv, I also tried it on my sons PRO with his 4k monitor with the same results. I emailed Digital Foundry but they replied they will not get around to testing it for a few weeks, probably after the holidays. How did this pass quality control?

    1 vote
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