The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. Can't pick up items

    On newest PS4 firmware as of 5/15/18 on disk version.

    About half way(?) into game and can't execute any x function. Icons show up but no icon. This includes weapons, scrap and crafting items

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. Gun etti

    I couldn’t help but notice that during sequences in the game like the workbench, you guys keep referring to pistol and rifle MAGAZINES as “Clips”. They are not clips. There is a huge difference. With all the detail you guys put in your games, at least get this right.

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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  5. I can't access MP Factions when using my PS account. (Other accounts work in the same PS4)

    When I connect to MP Factions I get the "Error authentication failed" message. However I have been playing Factions with the same disc and PS4 system I'm currently using for more than 2 years. Furthermore, I tried to play Factions with the same disc in another PS4 (same internet connection) and it worked. However I was loged in to another PS account and when I logged in to mine in that same PS4, it showed the same authentication message. It would seem as if my account had been banned from TLOU servers.

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Not loading saved game

    My saved game won’t load. I havr a digital download and I was playing pn grounded mode right at the end of Ellie’s part where she is fighting David. I changed the difficulty to Survivor and was met with a black screen that would not show anything. I restarted the game and now it will not even load my saved game at all. I tried deleting and re-downloading the game and even tried what naughty dog suggested and started my ps4 in safe mode and followed all their steps to no avail. I’m running out of ideas please help.

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  7. i had an account on PS3 but my account didnt carry over to PS4

    My gameplay stats and MP rank did not carry over to PS4.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. Hi , my friend and i working in translat TLoU to the Arabic language so when we finish can u add it to the game , we have done some progress

    Hi , my friend and i working in translat TLoU to the Arabic language so when we finish can u add it to the game , we have done some progress i have proof if u want

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  9. wc-40375-9 error when redeeming code on ps4 for last of us remastered

    i bought my ps4 a long time ago in canada so i have canada reigonal account and this code came with it, now i shifted to dubai, the code expires on 6/23/2018 but i can use it because that error comes up, please help me because i bought this ps4 and with this code im really keen on playing the game and i dont want it to go to waste

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Brand new console and game error ce-34878-0 when launching

    Just got the game yesterday with ps4 bundle and when ever try to launch the game error ce-34878-0 pops up and i cant play i tried re installing my ps4 and i also tried the safe launching ps4 solution to clear my harddrive or what ever and after that i re installed the game and it is still not working I am very frustrated

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Difficulty Idea For TLOU2

    I heard on a YouTube video that there was a change in the difficulty for TLOU. The AI was too tough and too advanced so the AI was dummied down to vegetables so TLOU can be enjoyable. Is this true? Please don’t turn the AI into vegetables! I love a good challenge! Maybe have an optional game mode for the difficulty? Im not talking all more enemies or turning all the AI into bullet sponges but are just smarter and keep the player on their toes!

    Well that’s my two cents! Hope this goes far! 🤣

    5 votes
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  12. Customization idea for TLOU2!

    It would be super cool to completely make a new character to play as in multiplayer. I’m a huge customization fan and would love that this could be possible. I’m not talking just a premade person and changing clothes or hats. I don’t know if this could actually happen, but I just want to get my idea out there.

    6 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. Respawn

    You spawn me right in front of the enemy and I continuously keep on dying.

    1 vote
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  14. Restart multiplayer

    How can I restart the multiplayer? Already deleted all save data and reinstall the game. Thanks

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. manual

    The training manuals in Bills Town and Pittsburgh are being collected but not being counted towards the trophy.

    This is definately a new bug.
    I've played it through a few times this week to get the platinum trophy and this has happened on a new save and new game+ and vice versa.

    3 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  16. Walking with Joel

    I haven't played this game till I just bought it digitally today. Downloaded fine but walking with anyone seems like they are stuttering. Like they are hitting an invisible wall so they have to restart walking and it happens over and over again. I can only run when I'm combat. I have heard that Joel is usually jogging but with this problem all I can get him to do is slow walk. Like SUPER slow walk. And only if I move forward with my left analog and try as hard as I can not to move it or he will…

    4 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  17. in o'sullivan's irish pub, joel becomes uncontrollable.

    3/13/2018
    moving the right stick (to left or right) results in joel doing 180 turn. stopping and restarting the game does not help. trying to defeat the hunters in the pub is hard enough, but trying to outrun the truck after exiting the pub is near impossible. if you can manage to escape to the bridge, after the river cut-scene, everything is back to normal.

    PS4 (can not find model number. is that normal?)
    game installed from disk
    installed in December, 2016
    free space = 202.3 GB

    I have reported many bugs when the game suddenly stops and goes to…

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  18. I found a little graphics glitch (and I have a request to enhance Singleplayer)

    Hi dear programmers,
    I love all your games (Uncharted series and Last of Us), they are so much fun, and always so flawless and PERFECT programmed and made with so much love to detail and attention. I can only say it`s "Witcher 3 quality" and kudos to you all!
    But I could still find a graphics glitch, it`s relatively at the beginning of the game when entering the docks.
    The hands of this enemy guy are floating some inches away from his arms, screenshot:
    https://scontent.fvie1-1.fna.fbcdn.net/v/t1.0-0/28950895_312129675978400_8204142534776061952_o.jpg?oh=20e9b6d79129d486f31afe1dfb04ea98&oe=5B036DEE

    https://scontent.fvie1-1.fna.fbcdn.net/v/t1.0-0/29025817_312129785978389_9200512193680900096_o.jpg?oh=e45e8e981597bf44294c18f156cfd2f3&oe=5B48284E

    If you could please fix this graphics glitch, The Last of Us Remastered would…

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  19. cant find any games only after i bought two perks from psn store?!?!?

    Same it was working one second I back out buy two perks from the games Fing micro transactions and poor can't get into anymore games. Thanks for your money now stop wasting our time kid. I'm currently going through the returning process not gonna lie this has rather soured me to not only this game and it's soon to be sequel. But I don't think I'll be taking buying another naughty dog title. Never as a customer have I felt so screwed over in gaming

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. please help!!

    I bought two perks and now I can't find any games. I've only had the game less then a week and I'd honestly rather get my money back if possible please help. My internet is fine and I've tried uninstall and reinstall ing

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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