The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. Cant download Treacherous Territories Map Pack

    ND don't tell me to restore the licenses or the "go to notifications, delete the bla bla" Cause it doesn't work.

    Please do something or give me back my money.

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. stuttering on character movement

    The character has a problem of stuttering.. Is so boring... Help! I see a lot of people have this problem and ND just dont solve it..

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Hi Naughty Dogs!

    The Last Of Us Is the one of the most games what i played on my PS3, the problem is to on one day, the game dont work. The game get freeze on the loading part, when say "The
    Last
    Of Us

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  5. 4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. 5 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. The game keeps crashing during online matches

    I recently purchased the digital version and I'm loving it. Except during online matches the game has crashed so many times. It's very annoying. How can a game be out so long and still have these problems. Please fix this asap.

    5 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. Vertical black border line on game trophies profile picture.

    Fix the picture, or let me do it for free. Just make this line disappear. My eyes of aesthete cant's take it anymore. You have best graphics in video games industry and allow yourself such amateur trick? Shame on you.

    Photos of the line:

    http://i98.fastpic.ru/big/2017/1121/ca/11ae8eeac6506dfa80499a5b045bb0ca.jpg

    http://i98.fastpic.ru/big/2017/1121/18/a856f8fa6aa0d1ff9f818233c0c27a18.jpg

    http://i98.fastpic.ru/big/2017/1121/66/c89be7c85901eaa7481a5a947fa05466.jpg

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  9. Restart an Encounter keeps enemies in alert mode

    When I alert some enemies and get killed, I have to restart the encounter, but the enemies are still in alert mode, which makes it much more difficult to pass it on stealth mode as they run towards you at the very beginning. The only way to overcome this bug is resetting the console. Could you please fix this bug? It's very annoying.

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  10. Language pack for all editions

    Oh, mighty Naughty Dog! How frigging hard could it possibly be to create a downloadable language pack for those who bought an edition that doesn't come with the required language? I simply bought The US Remastered edition for a friend that doesn't come with a language that does come with EU edition. Or is it really that difficult to release such a pack??? Spare yourselves the effort of replying to your customers about how impossible it is to find the language that isn't there and release a downloadable language PACK!!!

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  11. Horrible jaggies in patch 1.09 in both 4k/1080

    Played for the first time a few days ago, and it is horrible. There are jaggies everywhere, and blurred edges. I have tried everysingle mode. I have a highend Sony 930E HDR tv, I also tried it on my sons PRO with his 4k monitor with the same results. I emailed Digital Foundry but they replied they will not get around to testing it for a few weeks, probably after the holidays. How did this pass quality control?

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  12. Zero statistics displaying for artifacts found

    Hello, I’m trying to get the “it was all just lying there” trophy and my stats page says I have 0 artifacts. I’ve viewed each one that I currently have and should have several. Please advise.

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. Black levels

    Will black levels ever be fixed within the main game?

    As they are now they really detract from the immersion when blacks are completely washed out within dark scenes and all detail in the image is lost in a thick grey mess. My display is set up perfectly and the issue only occurs in specific areas on the main game, most notably within the chapter Downtown. When you load up Left Behind the issues disappear completely and correct contrast levels are shown, the DLC looks substantially better and in turn in much more enjoyable to play.

    Please could we get…

    5 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  14. How do I complete the two upgrade trophies?

    I understand how to complete them but when I started New Game + all upgrades were gone. Once I have finished New Game + where do I do my third playthrough as I assume if I restart New Game + then I will need to start again with the upgrades.

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  15. Matchmaking Region

    I live in South Africa and match making over here is ridiculous.It takes me 5 minutes to matchmake when no one is using the internet and it takes 10 minutes to matchmake when 2 people are using the internet.Althought the people in America and UK matchmake within seconds.Is there a solution.

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. Starting game initial load takes up to 4 min now on PS4 Pro

    Starting game initial load takes up to 4 min now on PS4 Pro after latest update.

    3 votes
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  17. Can't redownload tlou remastered

    I bought the ps4 bundle that came with TLOU remastered. I got the game and everything was fine, but i needed space to get another game so i deleted it, it is still in my library but when i click on it, it just takes me to the playstation store and has me buy it. I don't know what the problem is

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. Tip TLOU 2: Allow upload clan badge

    You could enable a TLOU 2 multiplayer option so people could upload images from their respective teams.

    Of course, there would be a standard file format as well as maximum size allowed.

    As a way to curb bad users who abuse the system, the implementation of a policy that punishes severely the violators, through a simple "report"

    This would greatly help create greater identity among players. I think it's not hard to implement something like that.

    PS: ENCOURAGE, SUPPORT THE COMPETITIVE SCENERY OF THE GAME. Invest in it! TLOU should be among the professional games of e-league

    19 votes
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  19. I have completed grounded mode plus (finally) but i haven't got the trophies!!! I need some help please.

    have completely grounded mode plus (finally) but i haven't got the trophies!! Please help me!!

    1 vote
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  20. Ps4 Pro freeze when Gear Up menu is displayed

    After 10-20 min in the gear up menu, selecting abilities and weapons the console freeze, only way is hold the power button.

    4 votes
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The Last of Us Remastered

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