The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. Problem with this forum

    This forum is useless. I am waiting 10 days for answer on my idea. I saw here few people with problems without answer more than 1 month. What is this? I am disapppointed ND. You have amazing games but your support doesnt worth it.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Bring us guns from MP to SinglePlayer

    Bring us guns from MP to SinglePlayer. I think that is good idea. Something like you did in Uncharted 4 where you can buy them for points and use them in game. Or at least weapons which we already bought. I love TLOU and since i bought my ps4 it is installed. Those weapons can give us options to play your game different ways and also it is a good gift for players who are waiting for TLOU2 and they are prepering for it in first game while waiting for part 2. I do not know that anyone asked you…

    38 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  3. Bought kill animations (bow,rifle,knives) and it doesn't work

    Hi. As i say in title, it's paid, but not working in-game. Little help please?

    PS4 PRO
    Portugal

    name: WR1TTER

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. The user franbalas30 is hacking.

    The user franbalas30 is a hacker. He is immune to bombs, imortal and invisible.
    It can turn on and off this during the game.
    You can see proof after minute 7:15m
    https://youtu.be/3YqQDgNV8Fc

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. My statistics say cero when I

    I have 0 statistics when I have collected all the artifacts, what is going on here?

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. Map rotation wildly unbalanced

    I saw Bookstore once very early on, but now in 70 games it has yet to reappear, even as a vote, let alone people voting to play on it.

    [1-(2/15)]^70 = 0.004% probability that should happen, should maps have an equal chance to show up.

    I've also only seen Suburbs 3 times (to vote on, not actually play), and forget a couple of the other maps exist until they pop up about as often.

    And yet, Checkpoint, Wharf, Water Tower, The Dam, and Coal Mine are seemingly rotated between every 2-4 games.

    It doesn't matter the game mode, this happens…

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. The white plug, this is rediculous. Ran the test with the WiFi on Computer AND phone turned off, and it says my signal strength is 100

    The white plug, this is rediculous. Ran the test with the WiFi on Computer AND phone turned off, and it says my signal strength is 100,

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. duplicate game file

    I have recently went back to replay TLOU remastered after about a year or so. When I put the disc in it reinstalled so now I have two icons for the game. When I started it it, It was a completely new game save file.
    I now cant start a new game plus where I've completed on all difficulties, done all upgrades and collected all collectables. They are two completely different save files. I don't want to start from scratch when I've spent so much time completing everything.
    How can I use my old save files? I've tried a few…

    3 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  9. You wouldn’t happen to have a video of games that weren’t recorded? I found a hacker but for some reason my ps4 didn’t start the recording.

    I pretty much need a video of a game, like do you have it stored in a database, probably not. Date: 8/27/2018 Around 4pm PST. The map was High School and my PSN is Sajeel

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. 4 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. There is a gaint hole in the map at highway exit and i cant prgress

    Gaint hole of nothingness where I need to go also accommodated with a infinite loading screen

    1 vote
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  12. 1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. My problem is language

    I purchased digital version of 'The Last of Us Remastered' and 'Left behind' with English/Chinese/Korean version via PS Store Hong Kong online. It provides English, Chinese, and Korean. But there is only English because I can't change anything.Chinese/Korean language also in the options under the main menu.
    I tried to delete and reinstalled several times.
    I do not have any idea about this.
    I need solution. not excuses.

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  14. My shiv doesn't work on last of us online.

    Hi, My shiv doesn't work on last of us online. The triangle button comes up and i mash away at it and rather than shiv its just flashes. I've purchased the "new" shiv tried the customisation on new, both and original and still nothing seems to work. I see guys lunging forward like on ice skates getting their shivs and its incredibly frustrating having a large part of the arsenal not working.
    Can you suggest any fixes? I've tried everything i can think of and have read on forums to no avail.
    Cheers

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. Download free map Factions MP : This content cannot be selected at this time

    Ps4 : Bought it from Denmark
    Located : India
    PSN : India account
    Disc : Region (All) -, as mentioned "All" next to globe.
    PSN membership : 14 day membership started just today.. I could download other games online without any issue.

    Things tried : Restore licenses (didn't work)

    8 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. Unable to change languages, how can I switch between languages?

    Hello, I would like to know if it is possible to change the localization of the game. I purchase The Last of Us Remastered on the UK Sony store, is there a way to change the language and subtitles? The version I downloaded only contains english, polish and russian localizations. Is there a way to obtain other languages? Thanks inadvance

    1 vote
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  17. Stat Bug

    I barely started playing the multiplayer for TLOU and I went from 14 and 6 on survivors with like 1 hour of gameplay to 237 and 235 with 9 hrs if you could fix it that would be nice.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. kick

    And again another kick from supply run,no party allowed game. always when i start to play ok or good game decides or somebody decides to kick me. this time i recorded the game. got nice start and didnt die once and then got kick on sweetest moment. heres the link for the video: https://www.twitch.tv/videos/287091363 Idea is to fix this shit! It always kicks out when you start play good.

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. A Common Problem; No solution - NO Matches?

    I've had TLOU-Remastered for over 2 years and never had any issues finding matches until 2 days ago. It will start normally, "searching for optimal game," then reduce to "searching for close game," and stop on "searching for any game." Getting past this stage is rare, if I do it will be after a half hour. If I leave the lobby the whole process will reset as well. Before, the game took five minutes tops to find a match. I have read through similar issues on this forum but none have been addressed in full. I consistently see this post…

    11 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Can't find a game , it keeps serching for games but can't find it . It's been 2 days now I am having this issue

    Can't find a game , it keeps serching for games but can't find it . It's been 2 days now I am having this issue

    5 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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The Last of Us Remastered

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