The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. Option to Toggle Supersampling for 1080p Users

    With patch 1.08 ND removed supersampling for 1080p users. I understand that was likely a reaction to people's frustrations over the frame rate issues that the game was having on the PS4 Pro. However, I thought the game looked absolutely incredible when it was supersampled pre-1.08 on my 1080p set. I ask, humbly, that ND give us the option to toggle it on or off. When I tried TLoU on my Pro, it singlehandedly justified my decision to purchase the system. I want 1800p supersampling with a target of 60 fps on my 1080p set back. Please, ND, give us…

    1,671 votes
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    51 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Last of US PRO - How can I remove patch 1.08 and reset to 1.07?

    Patch 1.08 in the 1080p TV removed the downsamling and now the experience in a 1080p Tv is worse.

    I started the game with a stunning image quality and now I don't want to continue my playthrough on these conditions. I'm waiting for a fix or I'm going to sell the game. So i have a question... probably it's not possible, but there's a way to remove patch 1.08 and reset to 1.07 conditions? If this wouldn't be possible, can you provide a workaround or remove the last patch form the server?

    I think this would be a correct and…

    1,082 votes
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    18 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. put the option to super sample back in for both the 60 and 30 fps modes pleeeeaaassseeee!

    please put the option to super sample in both modes back in pleeaaassseee

    878 votes
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    4 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  4. Your Silence Is Deafening Naughty Dog!

    Naughty Dog, we know you see this! We know that you are aware of the small outrage that is building up over the past week. Why haven't you spoke out in any way shape or format?

    I and many other 1080p TV owners have invested in the PS4 Pro, I myself traded in my old PS4 to buy a Pro. We bought a Pro for many reasons, the biggest reason was the ability to downsample games to a 1080p display to achieve amazing image quality. My investment has already started to pay off with games I've already owned and purchased…

    771 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. super sampling gone

    Hi there!

    I bought my first PS4 and and copy of the TLoU for the promised super sampling. I had it for a while, but now it's gone in the most recent patch.

    Please put it back in, as it was a great and beautiful gaming experience that single-handedly justified my purchase of the Pro.

    Thanks! Amazing game! I look forward to hearing from you on this matter!

    346 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. Framerates suck on the PS4 Pro

    Can you make a patch to fix this? It ran smoother on the regular PS4. I wanted an upgrade.....not a downgrade.

    136 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. 120 votes
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    4 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  8. How about you don't remove, but GIVE to us ?

    Why the f#ck did you think it was smart to remove supersampling from 60 AND 30 FPS modes ?

    66 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Can't download game!

    I've just purchased 'The last of us remastered' on sale, but ... It refuses to download. Have tried from the PS store and directly from the PS4 itself, but no luck. No error messages either.
    I seem to have enough space free ... So what's up?

    47 votes
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    24 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Framerate drops on Pro

    The increased resolution on pro mode is making the 60 fps target drop significantly, would greatly appreciate a fix on this as the base PS4 runs the game better. I can't speak for anyone else but a solid 60 fps is significantly more important to me then 1800p.

    44 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  11. Difficulty connecting to online matches in Last Of Us Factions

    Cant Find Online Match! Plz Improve Servers...

    42 votes
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    98 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you are experiencing difficulty connecting to Factions, please provide:

    Your upload and download speeds (Settings-Network-Test Internet Connection). Most users will find if they have less than 10Mbps download, or 1Mbps upload, they will encounter issues. If this is your result, you may wish to attempt to switch to a wired connection to reduce potential interference, and try the test again.

    If your speed exceeds 10Mbps down and 1Mbps up, please provide:

    The region you located are in.
    If you are able to connect to any matches, or are permanently stuck in the lobby.

    The additional detail helps us troubleshoot issues.

  12. 30fps SUPERSAMPLIING on PS4 Pro

    With 1.08 patch, you remove supersampling on both 30fps and 60fps mode on PS4 Pro...
    No communication about it, when fans are angry and reports the issue here, you remove the topics...

    TELL US if you are currently fixing the issue with a new update or if we can say definitly goodbye to supersampling, PLEASE.

    38 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Error downloading config file

    Having this same error pop up last night into today. Was fine the night before, now I can’t get into Factions or play the campaign while connected to the internet. Other online games work and I have never received this “error downloading config file” before. Have uninstalled and reinstalled game three, deleted saved files, cleared off space and am rebuilt database. Nothing has worked. My PS4 info is as follows:

    PS4 model: PS4-576
    Disk or digital: Disk
    Time since install: 3.5 years
    System Free Space: 200GB
    Download Speed: 51.5mbps
    Upload Speed: 10.2mbps
    Location: Canada

    Thanks.

    28 votes
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    25 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    This message is displayed when a user is unable to connect to the game server. Most often this is due to being behind a firewall.

    You can try contacting your ISP requesting that they allow traffic to https://s3.amazonaws.com/,

    If you are continuing to experience this error, please confirm what region you are in.

  14. Problem Starting New Game in Last of Us

    Hi,
    I just bought before few hours a playstation 4 with a The last of us remastered game. When i am in the game menu and i press the new game, the game is not starting. The is a slow music and the screen is black and there fly some dusts. But nothing happens

    23 votes
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    48 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. You Have Abandoned This Game for Pro Users

    The game has many glitches in the shadows and textures since getting Pro support that still aren't fixed, and on top of that you removed downsampling.

    Basically you made the experience worse, it's the same resolution and same frame rate as the base PS4, but with added glitches.

    I think i can speak for most people here when i say: Please listen to us, at least give us downsampling back.
    It's a shame seeing my favorite game being treated like this.

    18 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  16. online doesn't work

    i have bought the game today and when i press x to play on multiplayer faction it says that i need to download the FREE map pack so i click yes and then that pack isn't in the store.
    The error is "content not found E-82000004"
    what i must do or i must wait for any updates?

    17 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. The game takes forever to load at startup screen (Emily and Joel pic). I have full title on disc which is already in the console.

    I live in bahrain with a UAE account, I purchased the disc is how I played the game, the application info shows its 48.10 GB. Which means it's the complete title. I hadn't this issue earlier but now the game doesn't start. The disc is clean. My network is ok. Upon test it shows 3.8 mb download speed and 666.6 Kbps upload speed. What's stopping the game to start? Please advice.

    16 votes
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    14 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Can't save

    I got the ps4 remastered edition and downloaded the 1.06 patch I can't save the game, a message appears when I start a new game that says "autosave will be disabled until you manually save, start new game without saving?" When I say no it puts me back to the main menu when I say yes it's starts the game but I am unable to save fix this please

    16 votes
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    19 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →

    If you are encountering this issue, please ensure you are able to create profile save data.

    The easiest way to check is to go to the Home Menu > Settings > Application Save Data Management > Save Data in System Storage > Delete > if TLOU Remastered shows up, select it > Observe if there is Profile save data or not.

    If present, how many instances (and please post below).

    If there is only one instance, deleting it may allow you to resume saving, but will delete any progress you have thus far.

  19. find the update patch but can't download and updated.

    When I try to connect to mp, it keeps telling me that I need to update my game. Like new version has been found, please go to Downloads and then nothing is downloading. Tried restore license no use. Mine is digital version, wifi with 76mb. What else I can do?

    16 votes
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    solved  ·  12 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. the last of us remastered loading problEms since patch 3.00 came out from sony

    Sir. Fix when I click start it will be loading in the showing Joel and ellina in the screen. I tried several times. I messeged Sony they told it must be with the disk or download problem. Every thing in the disk was fine. When ever I want to play the last of us ps4 it only loads showing Joel and ellie in the screen. I am having this problem since patch 3.00 came out from Sony. Please do fix this. Thank you

    12 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the delay. If you are still encountering this issue, you should attempt the following:

    Start playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the game.
    Download the game again.

    Please let us know your results.

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