The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. When trying to connect to the Last of Us Factions servers i get this message: “Error authentication failed”

    Not connecting, getting authentication error when im trying to connect to
    servers for Last of Us Factions Multiplayer.

    1,198 votes
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    280 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. constant game crashes ce-34878-0

    The game( disk based) continually crashes with error code ce-34878-0. Game is ver 1.03. PS4 (model CUH-1001A.) has the latest patch from Sony ( ver 1.75). I have 334 free GB on the HD.

    I've submitted several error reports to Sony, and re-initialized my system. The errors persist. I'm able to play for no more than 10 minutes.

    109 votes
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    119 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →

    If you are still encountering this issue, you should attempt the following:

    Start playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the game.
    Download the game again.

    Please let us know your results.

  3. Download won't start.

    So recently got a new PS4 that comes with the code for this game. Redeemed it and everything but when I go to hit download the download screen pops up for a split second and then disappears. It won't let me download it. So, I thought I'd try downloading the PS4 app, connecting it to the PS4, and downloading through the app. When look up the game on the app it says "purchased" but when I click on it the page won't even load on the app! Every other page opens fine on the app and I tried downloading another…

    33 votes
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    5 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  4. Multi-player is broken for me, 1/3 of the matches I join.

    PS4 model: CUH-1001A
    Disk version
    I've reinstalled the game twice, it's been about 3 weeks since last install.
    110 gigs of free space on my HDD

    Connection Method: LAN cable
    Nat Type: Type 2
    Download Speed: 51.2 Mbps
    Upload Speed: 4.7 Mbps

    My problem is with multiplayer seeming to completely break in about 1 out of 3 matches. As players die, they don't respawn in, and it seems as if I'm the only person left in the server, I can still see other players in the player list, and I can HEAR them fighting around me, but all I can…

    28 votes
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    21 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Game freezes after Hospital cut scene

    I have recently purchased a PS4 console bundle with "The Last of Us Remastered" and the game has been fun to play. However, I found that I can't continue after the first cut-off scene at the hospital. A black screen comes up and game won't load. I have tried loading it from the last auto-save point, but found that it just froze exactly at the time the dust spores came up during tho load sequence. I have tried to load earlier auto-saved points and those work perfectly fine.

    28 votes
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    16 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →

    If you are still encountering this issue, you should attempt the following:

    Start playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the game.
    Download the game again.

    Please let us know your results.

  6. The multiplayer leaderboards in The last of us factions is littered with hackers and people that have only logged 1 or 2 minutes.

    Could the naughty dog staff please clean up the leaderboards by allowing only the people that has 1 day played to qualify for the leaderboards, because currently the top 1000 players only consist of hackers or people who have only 1 or 2 minutes played.

    20 votes
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    started  ·  4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Won't let me download the digital version of last of us remastered on ps4 that i just bought on sale.

    I hit X on download and nothing. screen goes black for a split second as if it will start downloading but it doesn't.

    14 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. unable to play multiplayer, error ce-34878-0 immediately appears after loading is finished

    PS4 model : CUH-1006A
    Disk or digital download : DISK
    Time since install : if for the update file, 2014/9/4 12:09 am
    System Free Space: 273 GB

    Connection Method: Wi-Fi
    Nat Type : TYPE 2
    Connection Speed Download : 3.1 Mbps
    Connection Speed Upload : 700 kbps

    i have been playing multiplayer and i am on week 12, there seems to have a bug, i am on the last day, finished with the tasks, and then after game, it wont load anymore, tried all possible workarounds and contacted sony support with this as well, initialized my ps4 and re installed,…

    12 votes
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    started  ·  8 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. Freezes on launch

    As soon as I start up TLOU Remastered and I get the black and white screen with ellie and joel, it does not get any further. Has only happened after the new update.

    12 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

    If you are still encountering this issue, we recommend the following:

    Start playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the title.
    Download the game again.

    Please post here and let us know if it doesn’t resolve the issue.

  10. Intermittent Lag

    Wired
    Nat type: type 2
    Connect speed download: 25mb
    Connect speed upload: 1.4mb

    500gb jet black uk ps4 model. Basically the only one on the market.
    Digital copy
    Circa. Beginning of January since install
    Free space: 250gb

    I also ran a broadband speed checker on my laptop which is running on wi fi.
    Broadband speed checker:
    Download speed: 20mb
    Upload speed: 2.10mb
    Ping: 281ms

    Have been trying to play games of last of us over the last ten days and EVERY match has had intermittent lag.

    Usually if I'm running alongside my team mates with them in my view they…

    11 votes
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    started  ·  16 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. game freezes

    After completing "The Hunt", a video plays, in which Ellie breaks a man's fingers through the bars of a cell. After this, my game will not load. The screen is completely black, however, you can still hear the wind noises that play during the load screen. If you close the game and then load it back from the last save, the same issue recurs every time.
    My PS4 model number is CUH-1116A. I have a digital download and the time since download is around 3 months. My PS4 has 262.1GB of free space.

    11 votes
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    4 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →

    If you are still encountering this issue, you should attempt the following:

    Start playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the game.
    Download the game again.

    Please let us know your results.

  12. Last of Us PS4 keeps crashing

    I have just tried to start a new game after completing the game some time ago. I have installed all of the most recent update and still no joy.
    After trying to load the game a number of times I uninstalled the game and deleted all of my saves and profile, re-installed the game and pertinent update and still the game crashes every time (I've tried this 5 times now). Not sure what else to try???

    10 votes
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    10 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. The Smoke Shiv Delay

    On The Last Of Us Multiplayer when someone smokes you but takes awhile to get to you, I stop being stunned and aim my weapon but the shiv prompt still shows up for them and I get shived while aiming my weapon at them from the front as if I am still stunned from smoke but I am In fact not.

    10 votes
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    10 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you are experiencing this issue, it is most likely the result of lag. If you could run an internet connection test (Settings-Network-Test Internet Connection) and post your DL and UL speeds below, it’ll be helpful.

  14. 10 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Impossible to Start a New Game in The Last of Us Remastered

    I bought this game in January and just got around to playing it. When I start the game, the title screen plays, and I get to the main menu. When I start a new game, I create my save data and the screen goes black. There are small dust particles flying on the screen as music plays. Nothing happens after that. Just black.
    I have done the following,
    "Start playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the game.
    Download/Install the game again."
    This did not work.

    I have also,
    "Please ensure you are able…

    10 votes
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    13 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →

    Please attempt the following:

    Start playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the game.
    Download the game again.

    If this doesn’t work, we would recommend backing up your save data to online storage, and doing a full kit initialization.

    Please let us know your results.

  16. Won't load factions

    I've been playing factions for a long time now, and I've never had this issue. Every time I click on Factions MP, it loads a little and says "You have been disconnected from the game servers. You just reconnect to access online." All my other games work just fine online(ex: Gta5), so it's not my internet issue. PLEASE HELP! I only play this game(I love naughty dog), and I'm only gonna stop playing it when Uncharted 4 comes out!I get bored when this kinda stuff happens to TLOUR

    7 votes
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    started  ·  20 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. When I try to download the new free maps it says content cannot be selected at this time.

    I just bought the game from a friend his account its from US too and the game says CUSA 00552 so its from North America its on spanish but my friend was able to downlaod the free maps on his console so when i try to download the free maps my friends needs to delete the last of us from his library to delete the add-on and after that im gonna be able to download the maps on my console or its another issue ?! my account its from US too..

    7 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    When the error message “This content cannot be selected at this time” is displayed it is normally caused by an inability to connect to PSN. It can either be a PSN outage, or a local connection problem.

  18. I cannot find treacherous territories on the ps store

    I cannot find the treacherous territories map pack anywhere on the playstation store.I have talk with PlayStation support about it and they acknowledg that it isnt there, (only abandoned and reclaimed are). Yet when attempting to download from the in game downloadables i get the message "this content cannot be selected at this time". I VERY much doubt this is due to a psn outage and i am honestly hoping for any help that can be provided.

    6 votes
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    8 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you are still encountering this issue.

    1) Go to Notifications
    2) Go to go to Downloads
    3) Locate the Treacherous Territories Update file.
    4) Delete it.
    5) Restart your PS4.

    The file should be re-downloaded, and function. Please post below if it doesn’t work.

  19. cutscenes glitches

    During every cutscenes I find image glitches that make impossible to see the cutscenes. How can I solve the problem?

    6 votes
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    3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  20. Error CE-34878-0 on campaign and multiplayer

    I bought Last of Us on disc and through the PS store and get CE-34878-0 error when I start up campaign and some multiplayer maps (like Bookstore, Bill's Town and some others). I already tried deleting the whole game and downloads and re-installing and even re-initialized my PS4 system to see if that fixed the issue but it didn't.

    5 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
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The Last of Us Remastered

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