The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. CONNECTION PROBLEMS

    quà prejudice address me in this forum after a year that do not or never had problems with ps4 but this time or a serious problem on the last of us remastered state that or a 12 MB connection download and upload 650 kb with 22 ping and use nat type 2, or already explained that not or had no problem with this connection and with this game that I like and and my only virtually always love game in the last multiplayer but from yesterday until today, or encountered a very serious problem how is it possible that with…

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Grazie per averci contattato – I nostri giochi online richiedono come connessione minima 1 megabit di upload per evitare problemi di connessione in-gioco.

    Suggeriamo anche di evitare l’uso di una connessione senza fili se possibile, per eliminare rischi e problemi che possono esistere quando c’è interferenza. Utilizando una connessione via cavo può aiutare ad aumentare la velocità e qualità in-gioco.

  2. Difficulty connecting to online matches in Last Of Us Factions

    Cant Find Online Match! Plz Improve Servers...

    42 votes
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    96 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you are experiencing difficulty connecting to Factions, please provide:

    Your upload and download speeds (Settings-Network-Test Internet Connection). Most users will find if they have less than 10Mbps download, or 1Mbps upload, they will encounter issues. If this is your result, you may wish to attempt to switch to a wired connection to reduce potential interference, and try the test again.

    If your speed exceeds 10Mbps down and 1Mbps up, please provide:

    The region you located are in.
    If you are able to connect to any matches, or are permanently stuck in the lobby.

    The additional detail helps us troubleshoot issues.

  3. Network game crash

    Finished the game in single player, played multiple times in multiplayer. Today the network game stopped loading. When I click network game button the main menu freezes for a minute then it's saying "make sure that system is connected to the Web". It is, because PSN loads and Store loads fine. Already tried to Rebuild database, delete/reinstall the game/connect to the Net through LAN instead of WIFI. Still doesn't work. Single player game works fine.
    Need your help ND, the game is cool and it would be a pity to stop playing it due such a stupid reason.

    1 vote
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    solved  ·  2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. Multiplayer team number ridgidity

    Hi. The multiplayer game is amazing and possibly the best teamwork based game out there. My only gripe is the strict 4 players lobby limit on being able to enter a public lobby.

    Getting your friends together for a game is never an exact science, and It often puts the team in the awkward position of, if a fifth friend joins, having to either tell them they cannot join us or splitting up (or even playing another game).

    I understand that the limit is probably put in place to prevent artificial leveling up when playing with friends, but surely this…

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Large firearm weapon falls out of inventory

    Connection speed: 25 Mbps
    Connection type: Wired
    Nat type: Moderate/type 2
    Ping: 20

    On rare occasions, if you are shooting an enemy with a large firearm weapon "while getting shot and damaged by an enemy", and then hit the enemy with a 2 x 4 (not sure about the machete) and then try to switch back to your large firearm weapon after you have already hit the enemy with the 2 x 4, it may cause you to drop your large firearm. It's rare, but annoying nonetheless. I have gotten killed a few times after I realize my weapon has…

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. online doesn't work

    i have bought the game today and when i press x to play on multiplayer faction it says that i need to download the FREE map pack so i click yes and then that pack isn't in the store.
    The error is "content not found E-82000004"
    what i must do or i must wait for any updates?

    17 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. I cannot play factions mp

    When i try to play mp i select supply raid and it won't find not a single player the maximum i've been sitting here is about 14 minutes i'm ot sure if it's the servers Date.9th of July 2015

    4 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. Can't play facions mp

    So i played the SP and it was AMAZING (Great work Naughty Dog) and then i really wanted to play MP so i press x to get in to MP and it says that i need to download Map content, i press x and it says "this content cannot be selected at this time", what can i do to resolve this,(and i have already tried to restore licenses and it didn't work)...
    PS4 Model: Pal
    Disk
    Time since install: 2 days
    System free Space: 331.6 GB
    just for mantion maybe i can't play MP because my store is set on…

    1 vote
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. Why is the DLC for multiplayer allocated by region?

    I recently purchased the shotgun execution but was disappointed to find that there was no dismemberment featured in the animation because of rating system in my country (New Zealand). I then decided to purchase an uncensored copy of the game to experience the full animation but found that I could not use the purchased execution because of the region allocated DLC. I also couldn't use new weapons and customisation items that I also bought in game. Thanks!

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. The multiplayer match making isn't working! Been in a lobby for 30mins!!! Wtf!

    The multiplayer match making isn't working! Been in a lobby for 30mins!!! Wtf!

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. Cannot Find Match

    PS4, Disk, install since last year & update all the time. free space 300gb+
    Lan, Nat 2, download: 25 mbps, upload: 4 mbps.

    I cant find a match at all,
    i did tried, waiting until 30 minutes and more, but nothing happened
    network and connection work perfectly as usual.
    the bar is moving normally, eg:
    searcing for players, searching for optimal game, searching for close game, searching for any game.
    But nothing happened, and just keep on searching like never ending story.

    I found another user facing the same problem at the same time, at WEEK 11: Day 2.

    9 votes
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    solved  ·  11 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. What I really really want is...

    Customizable names for custom loadouts

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. The lag has gotten out of hand in the past couple of months. I can't even play anymore. What changed? Nat type 2 download 8 upload 2.2 .

    The lag has gotten so bad I cant play anymore. My connection has been the same speed, but multiplayer used to work great. Seems like this started happening when playstation started giving out the game with the console. This was my favorite game, now I'm very disappointed.
    Wifi
    Nat type 2
    Download 8
    Upload 2.5
    Same as it was when it used to work.

    7 votes
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    solved  ·  3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. New levels, gear equipment, hide-outs

    1. Can we make some of the trash bins hide out spots. the idea is that the bins used as hide spots don't have have closed lids, players hiding in the bins don't show on listening modes but glow on radar alert.
    2. Molotov shouldn't burn you when being thrown again a wall or nearby target but the fire should still burn you if you walk into it
    3. Invisible cloak - visble in listening mode, external silhouette visible against mist, sunlight and not available at night levels.
    4. Army Mode level or similar - armor & ammo galore. New…

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. Problem with connection

    As of yesterday, whenever I try to login to Factions, a box pops up that says "Please make sure your system is connected to the Internet and that the setting is turned on"

    Thinking that maybe I was accidentally disconnected, I went and tested my internt connection. Everything is fully connected by LAN, and I have a dl speed of 20.1 Mbps and an ul speed of 1.8 Mbps.

    I tried again, and the sam box is still popping up. I am definitely connected to the Internet. I tried restarting the ps4, as well as my router. Everything else pertaining…

    5 votes
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you are encountering this issue, it normally indicates a connection problem. Please run an internet connection test and post your region, download, and upload speeds to this thread.

    It could be the result of your connection, or the PSN network, but this information will help us in troubleshooting.

  16. tactical shotgun

    Tactical shotgun. This weapon is way to over powered. Two shots to down, range is ridiculously long, and rate of fire is way to quick, im not sure how it should be fixed, but in all honesty its quickly becoming the worst weapon introduced to this tactical based MP experience, we could get over the auto aim + quick aim sniper rifle, but this is making TLOU into another COD based combat game.

    6 votes
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    solved  ·  4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. can we play multiplayer game from a single login, like two players from one console with split screen on the TV

    I have a PS4 with "The last of us remastered" multiplayer version. I have two dual shock controllers, how do I start multiplayer game? so that me and my friend can play the game on my TV

    1 vote
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    There is no co-op or split screen version of The Last of Us: Remastered. Multiplayer is online only. Your friend will need their own PS4 and version of the game to play Multiplayer with you.

    From the Main Menu Select “Factions MP” and log in to PlayStation plus. From there, press triangle, select your friend’s PSN ID, and send your friend a request to join a party. You will then be able to join the same game.

  19. new

    I m tired playing same maps every time i req naughty dogs to get few team members creating new .Im excited for uncharted 4 but even want few guys work on new dlc maps. i m a regular player of the last of us remastered please get some new maps

    thanks

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Are you planning in update the Factions MP?

    Well it's been over a year since you launched this masterpiece and we are grateful that you keep updating the Factions MP (New guns) but my question is: Do you have any plans in creating more maps? What about a new mode other than supply raid, survivors, and interrogation? My idea, and I'm sure everyone is asking, why there are no zombies/infected creatures in the multiplayer? I mean, there will be nice if in a supply raid match after a couple of minutes an infected or two appear in the map. So we will have to fight not only the…

    3 votes
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    solved  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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