Uncharted 4

Welcome to the technical issues forum for Uncharted 4!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

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  1. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  2. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

Thanks!

Have you found a bug or issue with Uncharted 4?

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  1. Crushing Survival Times for 3 star need re-evaluation.

    With all the nerfs to weapons, all item chest costs, mysticals, and the stun on brutes, I believe that Survival Crushing times for 3 star rating should be re-evaluated to be sure that they are achievable. When these times were originally put into effect, it was with a different set of rules and standards than people are facing now. I realize that a lot of veteran players are able to still complete these stages, but they are a small vocal minority compared to your overall fan-base. Reward veterans, but don't punish the more casual players at the same time.

    Just…

    212 votes
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    100 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Past Ranked Rewards

    Is there any way you guys could make it possible to earn past ranked rewards? I didn't get the game til after season 1 and would really like a chance to earn the master trucker hat. Thanks!

    15 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. UC4 ranked team death match critical ranking logic error

    UC4 ranked team death match ranking logic error

    I would like to summarize plenty of posts from the sony playstation uncharted 4 multiplayers forums about a general logic error which makes it impossible for players to rank up.

    First of all i would like to bring on some principles for a competitive game with a meaningful ranking:

    „Who plays good rankes up and who plays bad doesn’t rank down“

    This principle is actually not implemented in uncharted 4 yet because the player can not affect ranking up with his skills. The system itself decides who ranks up (positive point amount…

    8 votes
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. White plug after playstation 4.50 update

    95% of the time, getting the white plug and kicked from session. Prior to the Playstation 4.50 update never faced this issue. Spoke to other online players I'm my region UAE, Saudi and Qatar, they are all facing this issue. Something went wrong after this update, please help fix it asap I really enjoyed playing this game.

    PS4 model: CUH 1003A
    Digital download
    Time since install: 11 months
    System free space: 241 GB

    Connection method: LAN Cable
    NAT Type: Type 2
    Connection speed download: 20 mbps
    Connection speed upload: 5 mbps

    11 votes
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    16 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. bug: finished challenge during match and was replaced by new challenge without reward

    BUG: Did not get relics for a completed INSAS 30 downs challenge for 630 relics. Happened today between 5:30pm and 6:10pm (germany time).

    This is what happened:
    I did not have the new challenge for today yet, so I continued with the current INSAS challenge. I finished it during the match, while the new challenge for today arrived. I did not get any relics for the completed INSAS challenge. After I completed the match, I only saw the new challenge from today at the same spot where the INSAS challenge was. But the INSAS challenge disappeared :/
    this actually happened…

    6 votes
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Glitch at Qualifying Matches

    Hello,

    I am stuck in qualifying matches precisely from gold to platinum, where I failed to prompt toward the platinum while I am still handing in qualifying matches so no promote or de-promote.

    your support please

    Account ID: ReDeViL_ReDeViL
    Internet Type ADSL

    73 votes
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    62 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Naughty dog what is your stance on rapid fire controllers and mod sticks

    Naughty dog are you at all interested in players who abuse rapid fire controllers and mod sticks?
    Almost every match there's at least 1 person with a rapid fire controller. Ranked can be far more in each game.
    What action would you take against such players? I could easily supply all the video proof needed of them consistently firing their guns at the max rate without missing a shot.

    18 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. New Badge Idea

    How about you reward players who have earned all badges (3 star moderate, 3 star hard, 3 star crushing, plus hardcore completed) with a special badge.

    9 votes
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    7 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. Rapid Fire Problem Unnecessary Updates

    Why do not you worry about how important it is that you're ruining this game and you've screwed up The Last of Us for a while, as well as releasing useless updates? The use of turbo controls with rapid fire makes it impossible to dispute honestly, because they do not reduce the frequency of shots of all the weapons that facilitate the use of these controls? Limiting the frequency that only a turbo control could achieve? It seems to me that throwing new clothes is more important than improving what should be the main exclusive multiplayer game from sony

    10 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. cheater

    How to report people who use rapid fire controller pls replay.Thank you.

    3 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Survival needs serious attention and rebalancing

    I recently bought the game and was subject to a huge download to install and an update to play online modes. I have no prior knowledge concerning the previous versions, as I've only even owned the game for 6 days. However, I've compared campaign to multiplayer modes and have spotted issues not present in the campaign that need serious attention.

    1. In online modes, there is a cliffhanger bug that causes the player to get stuck where there is no obstruction during intense situations. This is the difference between winning and losing in many cases. It happens at random but…

    6 votes
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    5 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. End Of Chapter 13 Marooned Stuck In Crate

    I haven't seen this problem posted anywhere else on the net.

    I have the Uncharted 4 Slim PS4. I'm using the disk that was included. I installed the game about a week ago. I have 400GB of free space.

    I was on version 1.0 and I had a problem that others had where the vertical camera controls were inverted but the horizontal ones weren't. Whenever I inspected an item with the triangle button the camera would become stuck looking at the ground. Downloading version 1.22 fixed that problem.

    I have a new problem. I am at the end of Chapter…

    4 votes
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    8 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your reports and the video.

    We believe we have identified the issue, and will resolve it in an upcoming patch.

    As a temporary workaround:

    Start from the left side of the tunnel, close against the box, then move to the right side of the tunnel.

    Press Triangle as Drake reaches the right wall and you should be able to activate the prompt.

    Once Drake attaches to the box, pull BACK on the Left Stick and see if you can shift the box slightly side-to-side. If you can, you are good to push it forwards.

    If the box does not shift at all, repeat Steps 1 + 2 and try to press Triangle at the last moment.

    We apologize for the inconvenience.

    Additional thanks to solRayDS for alternate workaround steps and details.

  13. Don't punish the ones who get stuck with people who leave

    Can you make it as the team who loses players in ranked not lose as many points considering it's not their fault people leave. Last 5 rounds I have played someone has left every game leaving our team 4 against 5 from the start of the game or very early. Maybe if the team loses a teammate cut the losses in half. So if you would originally lose 18 points maybe make it 9.

    6 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. UC4 Multiplayer Cheater Infinite Health & Spawn trapping

    Xion Malice

    ◾PSN ID: PiersNivans

    ◾The PSN ID(s) of Players Suspected of Cheating: Slycooper41

    ◾URL: https://www.youtube.com/watch?v=cu4qQ1AskG8

    ◾A Summary of Suspected Cheating: During this match of classic mode I immediately notice fishy conduct during my intereaction with Slycooper41, my down barok rounds appear to finish him off. But no K.O or indication in the kill feed that I had killed him. Instead he only absorbs all of my bullets like a sponge and headshot kills me. From there the nonsense becomes more asinine. The only person on my team that was able to kill him was Elchore664. I've heard about a…

    5 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. HI UAE users let me know which Domain you are using DU or Etisalat (White plug after playstation 4.50 update)

    HI UAE users let me know which Domain you are using DU or Etisalat
    (White plug after playstation 4.50 update)

    1 vote
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. I get the white plug and get kicked out. I AM FROM UAE

    Please help!! When I join any /ANY/ GAME 4/5 seconds later I get the white plug and get kicked out.
    I AM FROM UAE
    My connection speed
    Download 17.5 Mbps
    Upload 8.8 Mbps
    And no not because of wifi cuz I tried using the wired way :) and nothing changed I play other big games with no issues! I'm having this issue since 12/4/2017 :( Please ND help me do something I love your game.

    7 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. disconnect for no reason

    way too often/.I had stopped playing ranked for a while due to the connection issues but it seemed stable I played yesterday and played 3 games of RTDM just as the third was ending bang black screen and it sat there for 10 minutes My connection at the time was 86 down 8.7 up I went to play today and was penalized 40 points in gold thats bull crap.Today i just decide to play TDM and bang just after starting a in progress match bang disconnected from playstation network.Have been seeing a lot of slow loading and black screens but…

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Ranked season 5 rewards

    Do you really think it's a good or fair idea to award season 5 cowboys hats at the END of the season when others have them already. I was on Diamond I, in the qualifiers with one more game to win or lose before I would've been master. I was saving it there until end season because if you played your own game enough, you'd know just how terrible ranked has become. The cheaters and the lagg...god, the LAGG! Since the update I've been facing people who blow up from my grenade AFTER they kill me even though it blew…

    4 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. Seperate matchmaking for solo players, parties and players that quit / leave game

    Can you split the matchmaking into three groups, one for solo players, one for parties and one for players that quit mid game, it's bad enough with 5 vs 5 when one team is a party of 5 and the other is 5 solo players, it's even worse when the players quit mid game leaving you outnumbered, players quit as they know Naughty Dog do nothing about it and they can immediately join another game. It's not just ranked, it happens in all game modes.

    6 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Lag/malfunctions on multiplayer caused by parties

    i usaully have no issues when in a match with 9 randoms... Lately I keep running into issues when playing with or against a group/party... I'm not talking about getting my butt whipped; rather the constant issues caused by the strained connection... Bullets don't register, aiming is completely faulty( can't use my dc pistol), or I'll make it to cover on my screen yet I died cause apparently his bullet went through a wall or did something impossible... 20 bullets into a guys back and he turns around and pops me... So Einstein's you want me to buy your next…

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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