Uncharted 4

Welcome to the technical issues forum for Uncharted 4!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  2. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

Thanks!

Have you found a bug or issue with Uncharted 4?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Game freezing on survival mode

    Game freezes in survival mode intro. I can play one match, then while it's on the intro screen for the next match it freezes. I just installed the v 1.31 update. I have the disc game on a fat ps4. My connection is wired and I have NAT 2 with 53M download and 8M upload. Also have 39GB of free space

    10 votes
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    24 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. 2 votes
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. 2 votes
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. Lllllalalalala is Cheater

    https://www.youtube.com/watch?v=DI4VqG3B9Ao#action=share

    This person Lllllalalalala is cheating. Also I met a lot player who cheat in multiplayer such as aiming bot, rapid fire mod and rag switch. Most of them are from latin america.

    10 votes
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Ranked season 4 reward not received

    I achieved gold in season 4 and did not receive my season 4 reward which is the 'Ranked Huzzah!' season 4 reward. It said that I only achieved silver 1 which is not true as I made it to gold just before the season ended. Please help fix this issue as I was looking forward to that taunt in my customization.

    My PSN ID is: imortal-111
    Thankyou.

    22 votes
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    33 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Rank didn't reset for Season 5

    Rank didnt reset, im still master...psn cm1989cm

    108 votes
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    305 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Ranked Progress Update + Ranked Season 6

    With the launch of Ranked Season 5 on April 3, we identified an issue that prevented some players’ progress from being reset. To ensure a level playing field, we’re kicking off a new Ranked Season today that will be a clean start for all players.

    Any progress made in Ranked Season 5 will be reset, but don’t worry—any Ranked rewards you earned along the way will be retained.

    We’re also taking measures to ensure that everyone has an opportunity to earn Ranked Season 5 Cowboy Hats and the season-end Ranked Cabbage Patch taunt. As you advance through ranks in Season 6, you’ll earn our new Ranked Sniper Masks like normal, but at the end of the season, you’ll also receive each Ranked Season 5 Cowboy Hat corresponding to your final rank. Those that reach Gold III or higher will receive the Season 5…

  7. Can't open vanity chests + possible improvements

    Hi,
    my problem is that I can't open any vanity chests. I still have around 40 items to unlock when I inspect the chest, however, I get a message saying 'cannot connect to the store server' when attempting to open a vanity chest. I don't understand this as I am able to open the other chests (DLC vanity chest, Hero weapon chest, etc.)

    I also have a few suggestions that could possibly improve this magnificent game:

    1. The ability to copy your class. There are many classes of mine which are quite similar, but the process of editing it can…

    1 vote
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Thank your for your detailed notes and feedback. We will review.

    You can submit your Uncharted TV clips here:

    http://community.us.playstation.com/t5/UNCHARTED-4-A-Thief-s-End/Uncharted-TV-Submissions-are-OPEN/td-p/45788916

    We would love to have them!

    For your vanity chest issue, please refer to this thread for updates. We are working on a fix.

    http://feedback.naughtydog.com/forums/363840-uncharted-4/suggestions/17454238-error-failed-to-connect-to-the-store-server-van#/comments

  8. Bug with climbing up after being revived

    Wired
    Type 2
    Download about 50
    Upload about 15

    I noticed that if your try to climb a small object just after being revived, you will do so at a much slower rate, which can make you extremely vulnerable to the enemy.

    https://m.youtube.com/watch?feature=em-upload_owner&v=Lb59gxx57u8

    1 vote
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. Bought the special edition. Skins showed up but points not showing

    Having trouble redeeming Special Edition Uncharted Points code

    I purchased the UC 4 Special Edition and it comes with a code for 3500 Uncharted Points for use in multiplayer. Skins are there but points not coming. Am I supposed to get less points???

    1 vote
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Unlimited Cintamani Stone Glitch

    I just posted an"idea", buy l don't know if it went through... Anyway, I found a Cintamani Stone Glitch, and l, SSP _Styles, uploaded it to my Youtube channel. Go to Youtube and search my tag, SSP _Styles, and look for a video entitled: Uncharted 4 | Cintamani Stone Glitch For ND . It goes through everything you need to do in the description of that video. This is merely a glitch, NOT A HACK. Thanks, and cheers.

    7 votes
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    9 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your reports. We will work on a fix for this issue.

    Anyone reported using this glitch in gameplay will likely be temporarily suspended.

    Please feel free to report cheaters here:
    http://feedback.naughtydog.com/knowledgebase/articles/920271-uncharted-4-multiplayer-how-to-report-suspected-c

    Please follow the below steps to easily upload a video from your PS4 to Youtube:

    1. Go to PS4 Settings > Playstation Network/Account Management > Link with Other Services
    2. Select Youtube
    3. Sign into (or create) a Youtube Account
    4. After completing the sign in process, return to the PS4 menu and launch Uncharted 4
    5. Play until you experience cheating.
    6. Press the Share Button on your controller and select Upload Video Clip
    7. Go to the Uncharted 4 folder
    8. Select the top video
    9. Select Youtube
    10. Fill out any on screen fields you desire and press Share button at the bottom
    11. Copy and Paste the URL of your Youtube video…

  11. 1 vote
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Same Problem Invisible People & No Its Not A Internet Connection Problem..

    Last Time I Described To You Guys What Was Happening To Me & You Guys Responded With "Oh Its Your Internet Connection Thats The Problem" Its Not Cause Agian How I Said I Get Sufficient Internet Connection Speed... So You Guys Have To Find A Way To Fix This Cause This Is Really Annoying.. Agian How I Said Its Not My Internet Connection.. Its Your Game Thats Broken..

    1 vote
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Enemy Team Is Invisible And I Cant Respawn When I Get Killed

    Im Gonna Say This In A Short Paragraph & I Hope You Guys Can Freaking Understand What The Hell Is Going On... Ok So In Some Matches I Get Where I Kill An Enemy & He Stay's Laying On The Ground As If He Cant Respawn But In His Screen He's Fine He Can Respawn Without A Problem... After This Happens Every Enemy Turn Invisible On My Screen I Cant See Them But Some How They Can See Me -.-... & Obviously They Are Gonna Kill Me Because I Cant Even See Them So Once They Kill Me I Cant…

    1 vote
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Multiplayer problems

    I was playing multiplayer when suddenly someone kill me and the game never give me a respawn, just show me how I die and just kick me out of the game because of inactivity, and then the second game after that issue, i was just walking and I climb a barrier and I appear under the map and put me that I kill myself
    What's happening with the multiplayer
    And also
    It takes too long to find a game when is a rank game

    1 vote
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    1) From the Customization menu in Survival or Multiplayer
    2) Select a character
    3) Highlight an Unlocked Skin
    4) Press triangle

    You can now view all the separate colors that you have unlocked for each skin.

  16. 300 Special Edition Uncharted Points code has not been credited to my account

    Redeemed 300 Special Edition Uncharted Points code has not been credited to my account.

    I contacted Sony which they had me restart the ps4, restore licenses, restore database, etc but it is still not showing up on the multiplayer screen. They told me to contact naughtydog because it seems to be a conflict of server information (I have the chat saved).

    PSN ID: Anti-Cell
    Physical copy of course.
    CUH-1215A BZ9 (C Chassis)
    37.22 GB free space.

    1 vote
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  17. 8 votes
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    15 comments  ·  Flag idea as inappropriate…  ·  Admin →

    The character skins should appear following the below steps:

    1) From the Customization menu in Survival or Multiplayer
    2) Select a character
    3) Highlight an Unlocked Skin
    4) Press triangle

    You can now view all the separate colors that you have unlocked for each skin.

    Please post to this thread if you have additional problems.

  18. i can't play as a hero (survival)

    i can't play as a hero, doesen't matter what i do, on survival mode i can only play as a villian

    9 votes
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. Patch 1.18 is not 3GB but 12??

    Went to download the patch and it's 12GB instead of 3GB.

    1 vote
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Installation  ·  Flag idea as inappropriate…  ·  Admin →
  20. Important: Please ban gamer "Zombifute" - A clown in the rankmatch who shoots at his own team members and trolls and sabotages whole match!

    Please ban him immediately. THIS WAS RANK MATCH!
    Gamer "Zombifute" destroyed everything.

    He was consciously destroying everything by shooting at the match through his own team members, dancing while we were trying to fight and all confused.

    The score was balanced at the beginning, but he sabotaged the whole match with his attacks on his own members, so that the opponents naturally had to win.

    A terrible troll that has lost nothing in TEAM death! Watch the whole videos and his recurring attacks! Please lock him immediately so he can not disturb other gamers. Thank you!

    https://www.youtube.com/watch?v=0zLE-jFYrs0&feature=em-upload_owner

    https://www.youtube.com/watch?v=hA9K-JaSfWk&feature=em-upload_owner

    1 vote
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5 6 7 8
  • Don't see your idea?

Feedback and Knowledge Base