Uncharted 4

Welcome to the technical issues forum for Uncharted 4!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  2. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

Thanks!

Have you found a bug or issue with Uncharted 4?

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  1. DLC relic costs are too high

    Nice work on the update 1.08, there's a lot of cool stuff added which will keep MP feeling fresh and fun. My only concern are the new dlc chests, priced at 1000-3000 relic points. It just seems a bit ambitious and almost unachievable. I'm liking the new rank system, and being rewarded for leveling up (of which I unlocked a hero weapon chest but am unable to actually open it), but I just think that its ludicrous to ask for that many relic points to unlock a dlc chest. I get they're meant to be special and such, but 2000…

    316 votes
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    90 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Multiplayer suggestions (survival / co-op / classic / split screen mode)

    Survival mode and co op campaign mode

    This was the best thing about the uncharted online. Surviving waves of enemies with your friends not just random strangers like in multiplayer. The co-op campaign mode where you can play with your friends! In these 2 above modes you have a chance to play and talk with your friends that live across the country or that you just don't see as much because familes started . It was like talking on the phone and playing at the same time. For this I am upset about Uncharted 4. All the antisapation and then…

    262 votes
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    117 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. White Plug Appears - Continually Unplugged from Multiplayer

    I've been attempting since launch to play the multiplayer. Every 5-10 seconds I revieve the 'unplugged' symbol, my character pauses for 2-3 seconds before the game continues fine for another 5-10 seconds before unplugging again. This is constant. It has made it unplayable. I live in Sydney Australia. I have a great 25 mb/s connection (At least) via ethernet (no wifi). Not sure if this is just an Australian thing, but i've read of others having the same issue.

    249 votes
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    356 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    The white plug is displayed when a user is experiencing lag, due to an insufficient online connection.

    If you are still encountering this problem please reply to this thread with your PSN ID’s. This will aid us further in debugging the problem. Please include your download and upload speeds with your post.

    Settings – Network – Test Internet Connection

    This will let us know if the plug is being displayed in error.

    The approximate minimum connection required is 1 megabit up. If your connection is less than or roughly at that, you will encounter the white plug.

    If you are on a wireless connection, you may find you are above a base threshold, but still encounter the issue if you experience temporary interference. We recommend switching to a wired connection if possible, to improve speeds.

  4. Triple Pack Extras locked

    Hy ND!
    The extras (drake as pirat, p90 ... ) for triple pack are blocked in my equipment centre. I bought the triple pack at 26. may at playstation store and now the bonus locked. Why? This does not automatically? What I have to do to unlock them? Please answer. I bought it to get them from beginning. Thanks

    242 votes
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    1516 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Patch 1.10 should resolve the issue with the “Triple Pack”. Please attempt to restore licenses. if you continue to have difficulties.

    Settings – PlayStation Network/Account Management – Restore LIcences.- Restore

    You should receive:
    Pirate Drake Skin
    Pirate Commodore Hat
    Rubber Leg Dance Taunt
    P90 Long Gun
    Gifting Booster
    SP DLC once announced.

    Please post your PSN ID and Location if you continue to experience issues unlocking it. We will be continuing to monitor this thread and working with our partners at PlayStation to actively investigate and resolve this issue.

    If you have the “Explorer Pack”, (3200 Uncharted Points) and are experiencing issues, please post here:

    https://naughtydog.uservoice.com/forums/363840-uncharted-4/suggestions/15034458-explorer-pack-not-downloading

    Please note that your PSN ID and game must be from the same region to use any purchases from the store. This is a limitation of PSN.

    If you purchased DLC chests that awarded you items from the Triple Pack, please post here…

  5. Request for a visible leveling system, so other players can see your rank

    Please naughty dog, make another update with visible leveling system.. the hype was real till i saw that message of the day on the muktiplayer

    222 votes
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    solved  ·  36 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Daily Challenge is only updated every 2-3 days

    After completing the current days challenge the next days challenge takes 2 or 3 days to update. Its not showing daily.

    When completing todays challenge the next challenge should come after 24 hours. Not like 2 or 3 days. Please update.

    195 votes
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    140 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    The Daily challenge will update ONE challenge every 24 hours if you have already completed one.

    Otherwise they will not change.

    Please let us know if you are continuing to experience issues with daily challenges.

  7. Please report cheating cheaters who cheat in this thread.

    On the Auction Map, people found a way to in the walls and shoot players with a distance. How can we report players if there is no report option???

    129 votes
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    169 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We will be closing this thread in favor of the official cheating webpage. Please report cheaters there.

    http://feedback.naughtydog.com/knowledgebase/articles/920271-uncharted-4-multiplayer-how-to-report-suspected-c

    If you observe players cheating in future, please record a video, and post to that webpage.

    Please follow the below steps to easily upload a video from your PS4 to Youtube:
    1. Go to PS4 Settings > Playstation Network/Account Management > Link with Other Services
    2. Select Youtube
    3. Sign into (or create) a Youtube Account
    4. After completing the sign in process, return to the PS4 menu and launch Uncharted 4
    5. Play until you experience cheating.
    6. Press the Share Button on your controller and select Upload Video Clip
    7. Go to the Uncharted 4 folder
    8. Select the top video
    9. Select Youtube
    10. Fill out any on screen fields you desire and press Share button at the bottom

    11. Copy and Paste the URL of your Youtube video…

  8. Getting shot around walls and behind cover.

    Sometimes behind cover I still get shot through the walls or around them.

    126 votes
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    14 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. Rank didn't reset for Season 5

    Rank didnt reset, im still master...psn cm1989cm

    108 votes
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    305 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Ranked Progress Update + Ranked Season 6

    With the launch of Ranked Season 5 on April 3, we identified an issue that prevented some players’ progress from being reset. To ensure a level playing field, we’re kicking off a new Ranked Season today that will be a clean start for all players.

    Any progress made in Ranked Season 5 will be reset, but don’t worry—any Ranked rewards you earned along the way will be retained.

    We’re also taking measures to ensure that everyone has an opportunity to earn Ranked Season 5 Cowboy Hats and the season-end Ranked Cabbage Patch taunt. As you advance through ranks in Season 6, you’ll earn our new Ranked Sniper Masks like normal, but at the end of the season, you’ll also receive each Ranked Season 5 Cowboy Hat corresponding to your final rank. Those that reach Gold III or higher will receive the Season 5…

  10. Multiplayer error "You have been disconnected from Playstation Network" - Kicked Out at Loading Introduction screen

    Haven't been able to connect to online since release. Whenever I click "Multiplayer" the Connecting screen comes up and completes, then the Loading Introduction screen comes up in which I am kicked out and shown the message "You've been disconnected from the Playstation Network. You must be connected to access the online portions of this title." Yet I am still signed online and can play any other game's multiplayer. Also, the Alpha and Stress Test worked just fine and I have pretty fast Internet. I've tried deleting the game and reinstalling and that still doesn't work..........Rebuilt my PS4's database as…

    66 votes
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    61 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    This may be an indication that PSN is down. Please indicate if it is up in your region and you are encountering this issue.

    If PSN is up, but you have multiple accounts present on your PS4, you must play on the accounts with PS+ associated.

    Please post below if this does not resolve your issue.

  11. Explorer Pack not Downloading

    I've just purchased the Explorer Pack DLC and it's not downloading. It says purchased, but I have no 3200 points.

    57 votes
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    401 comments  ·  Installation  ·  Flag idea as inappropriate…  ·  Admin →

    Please be aware that the Triple Pack and Explorer Pack are different bundles.

    The Explorer Pack is a new bundle that contains 3200 Uncharted Points and the future single player DLC.

    Owners of the Triple Pack (included with Digital Deluxe, and purchasable separately) will only receive items, not Uncharted points.

    PSN has given us confirmation that they’ve finished fixing the affected accounts, and players who bought the Explorer Pack but didn’t get the points will correctly receive 3200 UP on their next login to multiplayer.

    We’re very sorry it took so long! To make up for the delay, we’ve also credited the affected players who had to wait for their UP with a gift of 5000 relics.

    We believe this problem is resolved, but please post your PSN ID and location if you are still encountering this issue.

  12. My Uncharted Points are are not appearing after purchase from the store. What happened?

    After purchasing uncharted points or items from the store, they are not appearing on my account, despite the transaction going through. PS Support had me restore licenses already.

    All my uncharted points are gone. What happened? My PSN is diogopflanzer

    52 votes
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    154 comments  ·  Flag idea as inappropriate…  ·  Admin →

    If you are experiencing this issue, please do the following:

    Confirm that your PSN account and version of the game is from the same region you are in. Matching regions are a requirement of PSN, and not something we control.

    If you have mismatched regions, you should approach PSN for a refund.

    If your PSN ID matches the region you are in we need your PSN ID posted below, along with the time and amount of Uncharted points that you purchased.

  13. Australian Server Unplayable for Multiplayer

    I pre-ordered U4 and was playing it in Australia as soon as it released digitally at midnight Sydney time. It was fine. Played Multiplayer and it was fine.

    Now, today, I load it up and I cannot play ANY multiplayer except trials. EVERY 5 seconds (like clock-work) the games "unplugged" symbol comes up and pauses my character. Everything else is live and in motion without lag, but I am frozen for 1 second every 5 seconds. UNPLAYABLE.

    I am in Armidale, NSW and have consistent 25Mbps down and 5Mbps up.

    All other games online are fine.

    Is this because everyone…

    41 votes
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    19 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    We believe this should now be resolved as of patch 1.05.

    If you are in Australia and continuing to experience this problem, please run an internet connection test and post your results below.

    Settings – Network – Test Internet Connection

  14. Crushing Difficulty Chapter 15. Cannot grapple to re-enter building during Nadine/Sam fight.

    I have completed the game on Normal and Hard difficulty without any issues. On Crushing difficulty the grapple icon goes not appear midway through the fight with Nadine. I have downloaded the latest update to no avail.

    25 votes
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    82 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Please ensure you are patched to the latest version of the game (1.23 as of this note).

    Then replay the chapter without skipping any cutscenes.

    If issue persists, please upload a video of your chapter playthrough.

  15. HUGE issue in Ranked Team Deathmatch: I NEED HELP

    In the last two days, something went wrong for me in Ranked Team Deathmatch. The matchmaking algorithm keeps making me join unbalanced matches and I see the message "the enemy team is favored to win" every time. I mean it: EVERY TIME.
    I was Diamond III with 80 pts and now, after 20 losses streak (no kidding) for this reason, I went down to Platinum II. I really need help.

    I don't know how to fix this. It is not a matter of luck. In fact, when I try to play with some friends in a party, the issue occurs…

    24 votes
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    15 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. Ranked season 4 reward not received

    I achieved gold in season 4 and did not receive my season 4 reward which is the 'Ranked Huzzah!' season 4 reward. It said that I only achieved silver 1 which is not true as I made it to gold just before the season ended. Please help fix this issue as I was looking forward to that taunt in my customization.

    My PSN ID is: imortal-111
    Thankyou.

    22 votes
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    33 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. Chapter 17 - Stuck at Ladder with Elena. Jeep L3 look prompt at top of Muddy Hill

    Hi there,
    I've got an issue with chapter 17 in the beginning, Nathen is following Elena to the Hill. Suddenly she stops all that she does is looking around?
    Elena should go with him to the ladder but she doesn't?

    Please help

    20 votes
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    31 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Most often this is the result of players not pressing L3 to look at the jeep.

    The L3 button is located UNDER the left thumbstick (you need to click the thumbstick down to press it).

    You must face the jeep at the top of the mudslide and press the L3 button (press down on the left thumbstick).

  18. Failed to Download Latest Live Data - Cannot play Uncharted 4 Multiplayer

    Can't connect to multiplayer ever since the bounty hunter update. Whenever I try to get online it gives me an error code "failed to download latest live data" please help I'm going to lose relic points if I can't get on tonight.

    16 votes
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    7 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you haven’t already please restart the application.

    If you could provide your up and down speeds after running an internet connection test, we would appreciate it.

    If you have a bridged modem you could try connecting your LAN cable directly into your modem.

  19. I accidentally all the guns trophy

    I've used all the right guns and throwables (I watched 3 videos on YouTube on how to get) and yet the trophy still won't pop. I made sure the propane tank and powder keg were in the air when I shot them. I have a problem with my save profile and it got deleted idk if that helps any but yeah

    16 votes
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    27 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Please be aware Encounter Select doesn’t save progress – so you have to load chapters and use save games to unlock the trophies in U4.

    With the exception of the Propane Tank and the Powder Keg, you simply need to fire the gun once for it to count towards the trophy.

    With the Propane Tank and Powder Keg, you actually need to defeat an enemy. You can do this either by picking it up and hitting an enemy with it or by picking it up, throwing it towards an enemy, and then shooting it.

    Simply shooting a tank / keg while an enemy is not around will not count towards the trophy.

    While the Powder Keg can be found at multiple points in the game starting in Chapter 14, the Propane Tank can only be found in Chapter 8 and Chapter 9. Additionally, the MP34 can only be found in…

  20. A Network Error has Occurred - Failed to download config file

    Since i have downloaded uncharted 4 i couldn't get online i keep getting this message that error has occured failed to download config file .

    15 votes
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    14 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This message is displayed when a user is unable to connect to the game server. Most often this is due to being behind a firewall.

    You can try contacting your ISP requesting that they allow traffic to https://s3.amazonaws.com/,

    If you are continuing to experience this error, please confirm what region you are in.

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