Uncharted 4

Welcome to the technical issues forum for Uncharted 4!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  2. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

Thanks!

Have you found a bug or issue with Uncharted 4?

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  1. White Plug Appears - Continually Unplugged from Multiplayer

    I've been attempting since launch to play the multiplayer. Every 5-10 seconds I revieve the 'unplugged' symbol, my character pauses for 2-3 seconds before the game continues fine for another 5-10 seconds before unplugging again. This is constant. It has made it unplayable. I live in Sydney Australia. I have a great 25 mb/s connection (At least) via ethernet (no wifi). Not sure if this is just an Australian thing, but i've read of others having the same issue.

    249 votes
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    313 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    The white plug is displayed when a user is experiencing lag, due to an insufficient online connection.

    If you are still encountering this problem please reply to this thread with your PSN ID’s. This will aid us further in debugging the problem. Please include your download and upload speeds with your post.

    Settings – Network – Test Internet Connection

    This will let us know if the plug is being displayed in error.

    The approximate minimum connection required is 1 megabit up. If your connection is less than or roughly at that, you will encounter the white plug.

    If you are on a wireless connection, you may find you are above a base threshold, but still encounter the issue if you experience temporary interference. We recommend switching to a wired connection if possible, to improve speeds.

  2. Please report cheating cheaters who cheat in this thread.

    On the Auction Map, people found a way to in the walls and shoot players with a distance. How can we report players if there is no report option???

    121 votes
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    153 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We will be closing this thread in favor of the official cheating webpage. Please report cheaters there.

    http://feedback.naughtydog.com/knowledgebase/articles/920271-uncharted-4-multiplayer-how-to-report-suspected-c

    If you observe players cheating in future, please record a video, and post to that webpage.

    Please follow the below steps to easily upload a video from your PS4 to Youtube:
    1. Go to PS4 Settings > Playstation Network/Account Management > Link with Other Services
    2. Select Youtube
    3. Sign into (or create) a Youtube Account
    4. After completing the sign in process, return to the PS4 menu and launch Uncharted 4
    5. Play until you experience cheating.
    6. Press the Share Button on your controller and select Upload Video Clip
    7. Go to the Uncharted 4 folder
    8. Select the top video
    9. Select Youtube
    10. Fill out any on screen fields you desire and press Share button at the bottom

    11. Copy and Paste the URL of your Youtube video…

  3. Getting shot around walls and behind cover.

    Sometimes behind cover I still get shot through the walls or around them.

    126 votes
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    14 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. Daily Challenge is only updated every 2-3 days

    After completing the current days challenge the next days challenge takes 2 or 3 days to update. Its not showing daily.

    When completing todays challenge the next challenge should come after 24 hours. Not like 2 or 3 days. Please update.

    195 votes
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    138 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    The Daily challenge will update ONE challenge every 24 hours if you have already completed one.

    Otherwise they will not change.

    Please let us know if you are continuing to experience issues with daily challenges.

  5. Request for a visible leveling system, so other players can see your rank

    Please naughty dog, make another update with visible leveling system.. the hype was real till i saw that message of the day on the muktiplayer

    222 votes
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    solved  ·  36 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. DLC relic costs are too high

    Nice work on the update 1.08, there's a lot of cool stuff added which will keep MP feeling fresh and fun. My only concern are the new dlc chests, priced at 1000-3000 relic points. It just seems a bit ambitious and almost unachievable. I'm liking the new rank system, and being rewarded for leveling up (of which I unlocked a hero weapon chest but am unable to actually open it), but I just think that its ludicrous to ask for that many relic points to unlock a dlc chest. I get they're meant to be special and such, but 2000…

    316 votes
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    90 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Uncharted points

    I bought 20 € of points, and I still don't see them on my account which is cristler3
    I already tried restoring licenses , even I wasn't able to buy them from the multiplayer , i had to go thru the PlayStation store to purchased them .
    I haven't gotten yet m help ! Or money refunded

    8 votes
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    3 comments  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →

    @Thunder_Struck61 – Your PSN account is from the US, but you are playing on a European version of the game. Store purchases are not possible with mismatched regions. Unfortunately, this is a limitation of PSN and not something under our control.

    You can either attempt to locate the US version of the game (the disk will have small numbers on the edge ending in 00341), or you can contact PSN for a refund.

  8. Trouble with Unlocking Peaceful Resolution Trophy

    Hey naughty dog! My peaceful resolution trophy is glitched. It's the one trophy stopping me from getting the platinum and it's frustrating me a lot. Have completed the trophy on all difficulties and done it many times my now probably the 20th . How ever it's just not giving me the trophy and there's a bug in the system that's not letting me get it . Please help us soon as possible .

    13 votes
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    16 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for the reports, we are sorry to hear this Trophy is giving you problems.

    The following tips and information should best ensure the Trophy pops for you.

    -Try to avoid Checkpoint Restarts if possible, use Encounter Restart if you absolutely need to.

    -Do NOT change difficulty from when you start Chapter 13 until you leave the Treasury in Chapter 15.

    -Chapter Select into Chatper 13 (Marooned) using a new Save File (difficulty is up to you, but we would suggest Explorer for speed and ease).

    -Navigate through the enemy encounter in Chapter 13 and be sure not to melee, stealth, shoot, or jump tackle any enemies (it is ok if they notice you, you can simply run to the exit).

    -Continue playing through the end of Chapter 13 and start of Chapter 14 until you reach the first encounter here (after descending from the well).

    -Navigate through…

  9. 8 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →

    The character skins should appear following the below steps:

    1) From the Customization menu in Survival or Multiplayer
    2) Select a character
    3) Highlight an Unlocked Skin
    4) Press triangle

    You can now view all the separate colors that you have unlocked for each skin.

    Please post to this thread if you have additional problems.

  10. Give Time to Taunt

    After a match it ends instantly so you do not have time to taunt. So can you at least give 5 - 10 seconds to be able to use taunts like in the U4 Beta.

    11 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. i can't play as a hero (survival)

    i can't play as a hero, doesen't matter what i do, on survival mode i can only play as a villian

    9 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Grappling hook has disappeared in Chapters 6 - 9, progress is blocked

    Hello dogs!

    In chapter 9 after completing the puzzle with the bucket there is a grappling hook obstacle, i am stuck at this point cuz i can not use my hook. i dont even see it hanging from my belt. Have anyone else had the same problem? Please could you fix this as soon as possible to i can get back to the story.

    20 votes
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    76 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    If you are encountering this issue, please ensure you are pressing L3 (left thumbstick button) at the prompt with Sam (and not L2).

    If you are pressing L3, and are still having issues, please upload a video.

  13. My Uncharted Points are are not appearing after purchase. What happened?

    All my uncharted points are gone. What happened? My PSN is diogopflanzer

    8 votes
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    29 comments  ·  Flag idea as inappropriate…  ·  Admin →

    If you are experiencing this issue, please do the following:

    Confirm that your PSN account and version of the game is from the same region you are in. Matching regions are a requirement of PSN, and not something we control.

    If you have mismatched regions, you should approach PSN for a refund.

    If your PSN ID matches the region you are in we need your PSN ID posted below, along with the time and amount of Uncharted points that you purchased.

  14. Why no (insert Country name) Flag Trucker hat?

    I love the new dlc items but why isn't there a South African Trucker hat? As a huge fan from South Africa, I was so excited to know that my country was going to be a major part of the narrative of the game and to see 3 South African characters to play with in multiplayer is amazing. Yet no South African Trucker hat even though they play such a huge role in your game. If it doesn't get added it's not like I'm going to stop playing but it would be nice to see and helps with your continuity.

    14 votes
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    10 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Some nations require governmental or legal approval before permitting their display in media. We’re constantly working with Sony and Playstation to expand the range of content to meet the requests of our users.

    Your support is appreciated.

  15. I accidentally all the guns trophy

    I've used all the right guns and throwables (I watched 3 videos on YouTube on how to get) and yet the trophy still won't pop. I made sure the propane tank and powder keg were in the air when I shot them. I have a problem with my save profile and it got deleted idk if that helps any but yeah

    14 votes
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    19 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Please be aware Encounter Select doesn’t save progress – so you have to load chapters and use save games to unlock the trophies in U4.

    With the exception of the Propane Tank and the Powder Keg, you simply need to fire the gun once for it to count towards the trophy.

    With the Propane Tank and Powder Keg, you actually need to defeat an enemy. You can do this either by picking it up and hitting an enemy with it or by picking it up, throwing it towards an enemy, and then shooting it.

    Simply shooting a tank / keg while an enemy is not around will not count towards the trophy.

    While the Powder Keg can be found at multiple points in the game starting in Chapter 14, the Propane Tank can only be found in Chapter 8 and Chapter 9. Additionally, the MP34 can only be found in…

  16. Chapter 17 - Stuck at Ladder with Elena. Jeep L3 look prompt at top of Muddy Hill

    Hi there,
    I've got an issue with chapter 17 in the beginning, Nathen is following Elena to the Hill. Suddenly she stops all that she does is looking around?
    Elena should go with him to the ladder but she doesn't?

    Please help

    19 votes
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    30 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Most often this is the result of players not pressing L3 to look at the jeep.

    The L3 button is located UNDER the left thumbstick (you need to click the thumbstick down to press it).

    You must face the jeep at the top of the mudslide and press the L3 button (press down on the left thumbstick).

  17. Triple Pack Extras locked

    Hy ND!
    The extras (drake as pirat, p90 ... ) for triple pack are blocked in my equipment centre. I bought the triple pack at 26. may at playstation store and now the bonus locked. Why? This does not automatically? What I have to do to unlock them? Please answer. I bought it to get them from beginning. Thanks

    242 votes
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    1516 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Patch 1.10 should resolve the issue with the “Triple Pack”. Please attempt to restore licenses. if you continue to have difficulties.

    Settings – PlayStation Network/Account Management – Restore LIcences.- Restore

    You should receive:
    Pirate Drake Skin
    Pirate Commodore Hat
    Rubber Leg Dance Taunt
    P90 Long Gun
    Gifting Booster
    SP DLC once announced.

    Please post your PSN ID and Location if you continue to experience issues unlocking it. We will be continuing to monitor this thread and working with our partners at PlayStation to actively investigate and resolve this issue.

    If you have the “Explorer Pack”, (3200 Uncharted Points) and are experiencing issues, please post here:

    https://naughtydog.uservoice.com/forums/363840-uncharted-4/suggestions/15034458-explorer-pack-not-downloading

    Please note that your PSN ID and game must be from the same region to use any purchases from the store. This is a limitation of PSN.

    If you purchased DLC chests that awarded you items from the Triple Pack, please post here…

  18. Can't open vanity chests + possible improvements

    Hi,
    my problem is that I can't open any vanity chests. I still have around 40 items to unlock when I inspect the chest, however, I get a message saying 'cannot connect to the store server' when attempting to open a vanity chest. I don't understand this as I am able to open the other chests (DLC vanity chest, Hero weapon chest, etc.)

    I also have a few suggestions that could possibly improve this magnificent game:

    1. The ability to copy your class. There are many classes of mine which are quite similar, but the process of editing it can…

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Thank your for your detailed notes and feedback. We will review.

    You can submit your Uncharted TV clips here:

    http://community.us.playstation.com/t5/UNCHARTED-4-A-Thief-s-End/Uncharted-TV-Submissions-are-OPEN/td-p/45788916

    We would love to have them!

    For your vanity chest issue, please refer to this thread for updates. We are working on a fix.

    http://feedback.naughtydog.com/forums/363840-uncharted-4/suggestions/17454238-error-failed-to-connect-to-the-store-server-van#/comments

  19. Unlimited Cintamani Stone Glitch

    I just posted an"idea", buy l don't know if it went through... Anyway, I found a Cintamani Stone Glitch, and l, SSP _Styles, uploaded it to my Youtube channel. Go to Youtube and search my tag, SSP _Styles, and look for a video entitled: Uncharted 4 | Cintamani Stone Glitch For ND . It goes through everything you need to do in the description of that video. This is merely a glitch, NOT A HACK. Thanks, and cheers.

    7 votes
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    9 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your reports. We will work on a fix for this issue.

    Anyone reported using this glitch in gameplay will likely be temporarily suspended.

    Please feel free to report cheaters here:
    http://feedback.naughtydog.com/knowledgebase/articles/920271-uncharted-4-multiplayer-how-to-report-suspected-c

    Please follow the below steps to easily upload a video from your PS4 to Youtube:

    1. Go to PS4 Settings > Playstation Network/Account Management > Link with Other Services
    2. Select Youtube
    3. Sign into (or create) a Youtube Account
    4. After completing the sign in process, return to the PS4 menu and launch Uncharted 4
    5. Play until you experience cheating.
    6. Press the Share Button on your controller and select Upload Video Clip
    7. Go to the Uncharted 4 folder
    8. Select the top video
    9. Select Youtube
    10. Fill out any on screen fields you desire and press Share button at the bottom
    11. Copy and Paste the URL of your Youtube video…

  20. Crushing Difficulty Chapter 15. Cannot grapple to re-enter building during Nadine/Sam fight.

    I have completed the game on Normal and Hard difficulty without any issues. On Crushing difficulty the grapple icon goes not appear midway through the fight with Nadine. I have downloaded the latest update to no avail.

    4 votes
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    3 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Please ensure you are patched to the latest version of the game (1.19 as of this note).

    Then replay the chapter without skipping any cutscenes.

    If issue persists, please upload a video of your chapter playthrough.

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