Uncharted 4

Welcome to the technical issues forum for Uncharted 4!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  2. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

Thanks!

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  1. Missing Ranked Rewards from Season 5 or 6

    Psn: RedShanks357
    Country: Netherlands

    I entered multiplayer on june 20th 2017 and it says i reached diamond 1 by the end of the season but i clearly reached master rank because i have the master sniper mask but i dont have master cowboy hat. I have been reaching master rank since season 1 and i have every master reward unlocked. I dont want the extra relics for master rank but i do want the cowboy hat master ranked because i also have the master sniper mask. Naughty dog please help me and restore me my reward.

    5 votes
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    9 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Game Crashing repeatedly with ERROR CE-34878-0

    Sooooo...multiple game crashes early in the game for me. My digital version has been updated and re-installed. But I can't get past the prison break with Sam due to constant game crashes with the error (CE-34878-0). This really sucks man...took the day to myself just for this game. Bummer.

    205 votes
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    477 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. Multiplayer Uncharted 4 Frequent and Repeated Crashes CE-34878-0

    My game sometimes crashes when I'm playing Ranked matches and I get kicked out of the game. When I get kicked out the game takes Rank points away from me. That is extremely unfair because I didn't quit the game it kicked me out.

    59 votes
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    43 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. End Of Chapter 13 Marooned Stuck In Crate

    I haven't seen this problem posted anywhere else on the net.

    I have the Uncharted 4 Slim PS4. I'm using the disk that was included. I installed the game about a week ago. I have 400GB of free space.

    I was on version 1.0 and I had a problem that others had where the vertical camera controls were inverted but the horizontal ones weren't. Whenever I inspected an item with the triangle button the camera would become stuck looking at the ground. Downloading version 1.22 fixed that problem.

    I have a new problem. I am at the end of Chapter…

    5 votes
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    12 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your reports and the video.

    We believe we have identified the issue, and will resolve it in an upcoming patch.

    As a temporary workaround:

    Start from the left side of the tunnel, close against the box, then move to the right side of the tunnel.

    Press Triangle as Drake reaches the right wall and you should be able to activate the prompt.

    Once Drake attaches to the box, pull BACK on the Left Stick and see if you can shift the box slightly side-to-side. If you can, you are good to push it forwards.

    If the box does not shift at all, repeat Steps 1 + 2 and try to press Triangle at the last moment.

    We apologize for the inconvenience.

    Additional thanks to solRayDS for alternate workaround steps and details.

  5. Audio settings reset after loading into multiplayer

    I've noticed this happening before, but since the latest patch my audio settings have been constantly resetting to default (both volumes and output) after resuming the game from rest mode. I'm not sure if this is caused by the resume from rest mode, but that's when I notice it.

    14 votes
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    6 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Apologies if you are experiencing this issue. We will be working on a fix for a future patch.

    A Temporary workaround follows:

    After returning from Rest Mode, or quitting from MP, go to the Single Player Audio options before re-entering MP. This will make sure the audio settings are saved.

  6. The shoulder Swap button in multiplayer is incredibly slow or laggy. Especially comapred to single player

    shoulder swap is laggy in mp. In single player its just fine. Very odd

    44 votes
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    7 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Overpowered Weapons - Long Range Shotgun + P90 overpowered (etc.)

    hello guys !
    1-in UC4 MP i get killed from a far distance by a shotgun.....!!! wich is not possible

    2-patch 1.11.029: why cintamani stone and indra's eternity is 1 use per buy just keep the price like it was and don't take off 1 use

    3-P90 is just too mush tooooooo mush it's impossible to play against an owner of the p90

    117 votes
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    87 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Please post here if you have weapon feedback regarding what weapons you feel are overpowered.

    We will be sharing your comments with the design team for balance recommendations.

    Video is appreciated whenever possible.

  8. Multiplayer Connection Issues with Good Broadband Speeds

    Since I have started playing Uncharted 4's Multiplayer component I have had numerous issues regarding the connectivity between myself and other players online.

    Whilst I do not believe it is my connection that is the problem here and I have played both UC2 Multiplayer and UC3 Multiplayer with no problem whatsoever, I find it odd and highly unusual that UC4 is the only game which I have any issues with online. These problems are so significant that I am unable to play a majority of the time, I’d say 90% of my matches have been plagued by connectivity bugs.

    Examples…

    49 votes
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    31 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you are experiencing lengthy Matchmaking times, or frequent disconnections please post:

    Your location

    Your Up/Down speeds (run an internet connection test from the settings menu)

    There will be variance in the quality of wi-fi connections, and if your upload speeds dip below 1Mbps at any point, you may encounter disconnect issues.

    If possible, we recommend swapping to a wired connection if this is occurring.

    Minimizing other online use (streaming etc) can also free up bandwidth.

    If you find your connection speeds vary, you can also contact your ISP to see what they can do to optimize.

    As always we appreciate your feedback.

  9. Question about rapid fire

    Sorry to disturb you for that, i would like to know if using a rapid fire is cheating for you. Because many people around me stop playing because they are bored with people who use a metler or a fall with a rate of fire better than a P90.
    I didn't put any psn ID for players suspected, a gamepad like this is not cheap and i would like to know if something can be done in an update or do we have to expect not to play against them for a gold rank?
    Congratulation for the game and i…

    8 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, sorry you’ve encountered cheating. We would consider rapid fire exploits to be in violation of the terms of service.

    If you have video evidence, you should upload it (including timecode) and report either here:

    http://feedback.naughtydog.com/knowledgebase/articles/920271-uncharted-4-multiplayer-how-to-report-suspected-c

    Or in the Cheaters Uservoice thread here:
    http://feedback.naughtydog.com/forums/363840-uncharted-4/suggestions/15065793-please-report-cheating-cheaters-who-cheat-in-this#/comments

  10. Speedrun Trophy Glitch

    After finishing the game with about 5 hours played, the speedrun trophy remains locked.

    17 votes
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    18 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. problemas com a party do jogo

    Estou muito feliz pelo fantástico jogo mais infelizmente estou com um problema na party tanto eu quanto meus amigos sempre q estamos jogando o modo multiplayer e queremos entrar na party do jogo sempre da q é impossível de entrar na party tanto na minha quantos dos demais amigos so conseguimos entrar um na party do outro quando reiniciemos o ps4 conecçao mínima dos integrantes é de 4 megas espero q resolva esse pequeno problema grato desde já

    2 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. A Network Error has Occurred - Failed to download config file

    Since i have downloaded uncharted 4 i couldn't get online i keep getting this message that error has occured failed to download config file .

    14 votes
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    12 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This message is displayed when a user is unable to connect to the game server. Most often this is due to being behind a firewall.

    You can try contacting your ISP requesting that they allow traffic to https://s3.amazonaws.com/,

    If you are continuing to experience this error, please confirm what region you are in.

  13. Trouble Unlocking Treasure Master. In Chapter Select they appear, but under stats it says XX/109.

    I played a whole 2nd playthrough to find all the collectibles including the treasures. In chapter select, it says I found them all yet the Treasure Master Trophy does not unlock. It is the only trophy missing for my Platinum Trophy.

    63 votes
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    110 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    This issue appears to be the result of save game data being mismatched from saved profile data.

    The most common way for it to occur would be if you were playing on multiple kits and saving to Online storage, but not transferring your Uncharted Profile save with them.

    Additionally, if your saved profile was deleted at any point, this issue would occur.

    The only current workaround unfortunately involves a complete playthrough, but we have verified it corrects the issue.

    1) Delete your Profile Save (This can be found under Settings > Application Saved Data Management > Saved Data in System Storage)

    2) Start a New Game and select “No” at the prompt to carry over your treasures and stats

    Do NOT load a previous save or use chapter select until you start a new game, otherwise the issue will reoccur

    3) After starting the New Game, double check your Treasures…

  14. Uncharted 4 Multiplayer Respawn Issues

    When I get killed in deathmatches, I cannot respawn again, my allies couldn't either and my enemies just stand around doing nothing. It happened 3 times in my game. It didn't happen before the latest updates. Please fix this problem.

    24 votes
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    20 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you are continuing to experience this issue, please do the following when it occurs:

    Run an internet connection test (Settings-Network-Test Internet Connection).

    Post your Up and Down speeds
    Wired or Wi-fi?
    Indicate the Region you are located in
    Indicate your PSN ID
    Are you in Ranked play?

    These details will aid us in assisting you.

  15. Couldn't Replace Challenge but Relics Taken

    I tried to replace my daily challenge, but got a message about a server error. I tried three or four times, with the same result. I backed out of MP thinking I just needed to reset the connection and came back in to find my relics were taken, even though I was never given the three challenges to pick from.

    17 votes
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    17 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry this occurred. There was a PSN issue with the store, and we are reviewing all accounts to credit affected users.

    Please post your PSN ID and approximate time of purchase below if you haven’t already.

  16. Desert Weapon Skin Uncharted 4

    My Uncharted 4 libertalia edition codes have made it into the ps4 library and it says they are ready to use in game but for some reason in game my desert weapon skin is not appearing unlike my the rest of my dlc please help

    3 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. Scavenger booster not working with endowment

    This problem has been there since the start i though it might get fixed after a patch but seems like nobody else noticed or uses it.

    Scavenger level 3 picks up ammo automatically from any distance but it doesnt work if i use it with endowment, i am not saying that scavenger is suppose to even pick up ammo from where my team mate dies (endowment) which it technically should as its ammo shown on the map for me to pick up but unfortunately scavenger level 3 fails to do so & even if scavenger is designed for ammo from…

    7 votes
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    8 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Trouble Running U4 from Disc after Install - Crashing when Selected

    After fully installing from disc, and applying all update patches, the title hangs on a black screen after boot. Other games function normally.

    112 votes
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    213 comments  ·  Installation  ·  Flag idea as inappropriate…  ·  Admin →
  19. I did not received my Ranked Dab Taunt or Reward Hat (Gold/Diamond/Platinum/Master) after Season 1

    Hello ND

    I didn't get my ranken dab, i don't know Why because i am never got a ban can you fix this issue

    12 votes
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    11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. 3D audio bug

    While playing a multiplayer match using the new platinium 3D headsets, on some matches the game sound just vanishes until the next game.
    When that happens the PS4 sound still works and even reconecting the headsets doesn't solve it during the match.

    2 votes
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    6 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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