Uncharted 4

Welcome to the technical issues forum for Uncharted 4!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

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  1. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  2. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

Thanks!

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  1. Patch 1.18/1.19 - Loading screen after starting application takes long time/does not clear

    it takes me like 5 minutes to enter the main menu after installing the new 1.18 patch.
    if i start the game usually nate cover screen pops out 20second watiing time and puf you enter the main menu. but now i have to wait 5minutes with the nate picture on my screen.
    afterwards same amount of time to enter the multiplayer or survival game mode. that connection bar will pop out and it loads for at least 3 minutes

    184 votes
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    356 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Para 9 Silenced Missing Suppresor On In-Game Model

    PS4 Pro
    Disc
    Wired Connection

    When equipping the Para 9 pistol with a silencer the weapon does not have the attachment on it in-game. It still sounds silencer and you don't appear on radar but there's no silencer on the weapon itself. Just a graphical glitch.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. Cinema mode missing features after 1.24 patch

    Hi ND,
    Recently I was using the cinema mode in Multiplayer and noticed how restricted it was. please could you look into adding features from the singleplayer camera mode into cinema mode.
    Would greatly appreciate any feedback.

    4 votes
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. UC4 multiplayer level and rank reset. Progress lost. "Error Syncing Player Data"

    I was level 82 and 13000 ranked TDM points lost them all after last patch.
    I still have all the weapons, mysticals and sidekicks unlocked (even with all their mods) but the progress bar was reset as well.
    I would like to recover at least my level 82, after spending so much time and money on the game I'm not playing like before because of this.

    I already contact ND on twitter and email but no response...

    PSN: R_Gi0VANNi
    Disc game
    Wired connection
    Nat Type 2
    Download 20
    Upload 10

    82 votes
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    182 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Ranked Season 3 rewards not appearing

    Ranked Season 3 rewards are not unlocking after patch 1.20. I still do not have the Ranked Disco taunt even though I was gold ranked in season 3 and I have the gold aviators. Please resolve this issue soon and thank you for your time.

    242 votes
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    fixed  ·  1387 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Error: Failed to connect to the store server - Vanity Chest Glitch

    I encountered a glitched where I can't open the standard vanity chests. It says "please wait" for about a minute and then gives the "error: Failed to connect to the store server. "
    Here's a link:
    https://www.youtube.com/watch?v=PToa_Kg0b60
    Hope this can get fixed!

    333 votes
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    379 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    This issue has been resolved with the 1.20 Patch. If you attempted to purchase a Vanity Chest and encountered the error, the Vanity Chest should now be accessible.

    We apologize for the inconvenience and thank you for helping us track down the problem. If you continue to encounter the issue after installing Patch 1.20, please post your details in the comments. Thank you.

  7. Multiplayer game breaking issues - no respawn after death, invisible players, delay in actions

    Everytime I try to play online I either can't find a game or this happens.
    https://www.youtube.com/watch?v=eVxgyGXoQGM

    Connection Method: Wired
    Nat Type: Type 2 (Open)
    Download: 139.6 Mbps
    Upload: 5.8 Mbps

    24 votes
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    14 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    This should now be fixed. Please report below if it continues to occur, and include your download and upload speeds.

    Settings – Network – Test Internet Connection

    Most users will encounter issues if their upload speed is lower than 1Mbps.

  8. Pressing L3 when given a view prompt causes camera glitch

    When pressing L3 to focus on objects the camera moves to the object but does not stop, it carries on moving and gets stuck. It is impossible to move beyond this point as you cannot see where Nate is going etc.

    21 votes
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    22 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. New Devon Glitch

    I found a glitch on New Devon by accident that allows you to not only see through walls, but shoot through them as well. It is tricky getting into, but only seems to happen at the spot seen in the video by slowly walking under the building shown.

    2 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. Relics and Uncharted Points failed to Appear - Sept 8th

    I have not been getting any relics from winning/losing matches or completing challenges. Please fix!
    PSN: Viking_iGamer_US Region: Hong Kong

    41 votes
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    34 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    This issue should now be resolved. Our apologies for the wait, and thanks for your patience.

    If you check your account and are still missing items, please post your PSN ID and description of what is missing below.

  11. MP starts at the introduction/Progress is lost

    My MP is starting at the introduction like it's the first time I'm playing it and I have no idea why.
    I get the MP Bonus Packs 1 & 2 warnings again...
    What's my skill level in MPs question...
    My Trials appears undone but they are done because I tried to do them again to get the relics but I didn't earned the relics...
    The Warm Up Playlist appears again...
    I can't play Ranked TDM unless I play 3 matches...
    That's pretty much it.
    No problems with my progress, I'm level 80, all my custom loadouts and vanity items are…

    68 votes
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    100 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your patience. This issue should be resolved on patch 1.17. Please download and apply it after restarting the application.

    If you continue to encounter issues, please post your PSN ID and description of the problem below.

  12. Redeemed Uncharted 4 Points won´t appear

    I redeemed my code today for 300pts but they won´t apear. I used the voucher that was with the game. A message displayed something like " you succesfully redeemed your code" but when i hit the multiplayer i have 0 points. Please i need help.

    4 votes
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    2 comments  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →

    All of you redeemed your Uncharted Points months ago.

    DanielOmegaPrime was credited on launch day May 10th at 3:30 PM. You have zero points now because on May 13th you spent them on a Sidekick skin.

    Ant_Cell was credited on May 20th at 11:45 am

    kb4983 was credited on July 31st at 3:30pm

  13. Portugal

    Hello PlayStation Community and Naughty Dog!
    I found a text error in the daily messages on the Portuguese (Portugal) version, If we go to the daily messages, new content and then we scroll down to the penultimate point we can see that Survival, in Portuguese (Sobrevivência) is writting "Spbrevivência", the "p" is replacing the "o".
    Thank you all and have all a great time of play. Merry Christmas!

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. Four spelling errors in Russian localization

    Hey, Naughty Dog! I found four spelling errors in the "Introduction to survival mode" in the Russian localization. You have always done the best games, please correct them:
    In the game: препяДствий, добОвление, не сможет возродиТся, стАлкнетесь;
    Spelling and contextual correctly: препяТствий, добАвление, не сможет возродиТЬся, стОлкнетесь.
    Thanks!

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. I purchased DLC Chests while the Triple Pack was Locked

    UPDATE: We have credited all valid claims that have been made. If you believe that you have not received the proper amounts of Relics or Uncharted Points for the purchases you made, please leave a reply.

    Post your PSN ID below if you purchased DLC chests that awarded you the items from the Triple Pack while the Triple Pack was not unlocking.

    Pirate Drake Skin
    Pirate Commodore Hat
    Rubber Leg Dance Taunt
    P90 Long Gun
    Gifting Booster

    We will be reviewing PSN accounts to credit you for the items you should have received from the Triple Pack.

    *Please attempt to…

    10 votes
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    115 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Please post your PSN ID below if you purchased DLC chests that awarded you the items from the Triple Pack while the Triple Pack was not unlocking.

    Pirate Drake Skin
    Pirate Commodore Hat
    Rubber Leg Dance Taunt
    P90 Long Gun
    Gifting Booster

    We will be reviewing PSN accounts to credit you for the items you should have received from the Triple Pack.

  16. Uncharted Points RESET

    I lost 500 Uncharted Points of which in the beginning were 3200 (Explorer Pack) I had purchased these DLCs:
    - Apocalypse Sam (500 UP)
    - Apocalypse Rafe (500 UP)
    - Mercury (300 UP)
    - Serenity (300 UP)
    - Apocalypse Flynn (500 UP)
    - Cataclysm Cutter (300 UP)
    - Eccentric Eddy (300 UP)

    TOTAL 2.700 Uncharted Points. Where the hell are my 500 Uncharted Points? I want my 500 Uncharted Points! I've restored the licenses, sent feedback to Naughty Dog* and called support PlayStation and the problem has not been fixed.
    It is unacceptable that my 500 Uncharted Points are reset,…

    2 votes
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    fixed  ·  1 comment  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  17. Classic Map Pack

    You should add a dlc map pack that includes fan favorite multiplayer maps from past uncharted titles. Examples(fort, village, temple...)

    107 votes
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    13 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Progress is lost each time when quitting Multiplayer

    Every time i quit Uncharted 4 MP i lose all the exp i gained. All of the weapon exp gone, trails that i completed say that i haven't done them. Items that i brought with relics remain, but everything else gets reset. I love you guys and have supported you for along time plz fix this issue, or better yet give me everything I've earned back. Its really saddening to know that when i log off i lose all my progress.

    61 votes
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    65 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    This issue should now be resolved if you have updated to patch 1.06. You will need to re-unlock any LP or Booster, that became locked as a result of this bug, but should not see them lock again in future.

    If you continue to experience lost progress, please provide details below.

  19. Village stuck in wall

    https://www.youtube.com/watch?v=CtsYNzUD1Z0
    Accidentally ran into this glitch like a minute in a ranked match. I couldn't get out no matter my amount of struggling. :-(

    2 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. glitch

    Village Map Glitch
    Some player managed to get into a part of the map that they could shoot out of but could not be shot from. He stays here the entire game.

    https://youtu.be/knaB_zaNMOo

    2 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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