My Uncharted Points are are not appearing after purchase from the store. What happened?
After purchasing uncharted points or items from the store, they are not appearing on my account, despite the transaction going through. PS Support had me restore licenses already.
All my uncharted points are gone. What happened? My PSN is diogopflanzer
If you are experiencing this issue, please do the following:
Confirm that your PSN account and version of the game is from the same region you are in. Matching regions are a requirement of PSN, and not something we control.
If you have mismatched regions, you should approach PSN for a refund.
If your PSN ID matches the region you are in we need your PSN ID posted below, along with the time and amount of Uncharted points that you purchased.
@harp-mje your PSN ID is North American, your version of the game is European. You should approach PSN for a refund. This is unfortunately not something under our control.
Same problem psn: Breakdown9 im in canada
I purchased two packs of 300 points and never received them in game. I contacted playstation and they said to contact you but I'm getting no reply to my emails. My psn is harp-mje
Same problem psn: Breakdown9 Country: Canada
My psn breakdown9 me to inhave the same problem
my account region is USA but the game is Europe !
is that why I did not get my points ???
any solution !!
Both my account and disc are region 2 and I bought the uncharted points 2 times and still didnt get any
My PSN is StyleBySasha
Ranked Team Deathmatch points need to fix something wrong I don't know
I've recently purchased uncharted points and didn't receive them at all, I even tried restoring licenses and it still didn't work. Purchased the points on 2/4/2017.
6500 UNCHARTED Points for $34.99
Just purchased 1500 uncharted points today
I purchased 500 points for uncharted 4 and didn't get it my psn id is pdixon541
Just an update.....yet to hear from naughty dog on this issue. Would greatly appreciate it being corrected.
Psn id shorty0820
Same here purchased multiple points and have not received them yet. Psn- shawnd001
Hi Naughty Dog team,
Yesterday I purchased 300 Uncharted-points and they still did not show up. Need some help.
I have an European Account: Nasho90
Disc-Number is: CUSA-00917
PSN ID mohamedsharawy87
I purchased 500 Unchartedpoints and i didn't get it .
My account region US
And game region : CUSA 00918
We are not showing any purchase history on your account.
Did you purchase it from the in game store, or from the Home menu storefront?
Are you certain you are on the same account you purchased it for?
@THE-X-FACTOR21 and @Viradafc13
You both have mismatched regions. You are playing on European discs, but have US and Brazilian accounts. You need the Americas version of the game. If you look along the edge of the disc, you will see tiny numbers ending in 04529 (European disc). You need a disc ending in 00341. Alternatively you could download the digital version from the PSN store which would work with your current account.
PSN ID - ohCowdy
I purchased 3200 Uncharted points on the 22nd January from the store and I have not received them, i have also attempted to restore license but it has not worked,
PSN - THE-X-FACTOR21
Installed last week
Brand new PS4 pro so 800 Gb free
I purchased 500 uncharted coins/points for $4.99 and they have not showed up. I have restored/reset licenses, yet still nothing. Please help fix issue or give refund. Thank you in advance.