Have you found a bug or issue with Uncharted 4?

My Uncharted Points are are not appearing after purchase from the store. What happened?

After purchasing uncharted points or items from the store, they are not appearing on my account, despite the transaction going through. PS Support had me restore licenses already.

All my uncharted points are gone. What happened? My PSN is diogopflanzer

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diogopflanzer shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
solved  ·  AdminNaughty Dog QA Team (Admin, Naughty Dog) responded  · 

If you are experiencing this issue, please do the following:

Confirm that your PSN account and version of the game is from the same region you are in. Matching regions are a requirement of PSN, and not something we control.

If you have mismatched regions, you should approach PSN for a refund.

If your PSN ID matches the region you are in we need your PSN ID posted below, along with the time and amount of Uncharted points that you purchased.


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  • Knoxx21829 commented  ·   ·  Flag as inappropriate

    I recently purcahsed 1,500 Uncharted points for 10 USD and I didn't revive them on my game.
    My account is US but my game is from Europe.
    ID is Knoxx21829

  • harp-mje commented  ·   ·  Flag as inappropriate

    I purchased two packs of 300 points and never received them in game. I contacted playstation and they said to contact you but I'm getting no reply to my emails. My psn is harp-mje

  • nayef87f commented  ·   ·  Flag as inappropriate

    my account region is USA but the game is Europe !
    is that why I did not get my points ???

  • mahmood12231 commented  ·   ·  Flag as inappropriate

    Both my account and disc are region 2 and I bought the uncharted points 2 times and still didnt get any

  • StyleBySasha commented  ·   ·  Flag as inappropriate

    My PSN is StyleBySasha

    Ranked Team Deathmatch points need to fix something wrong I don't know

  • JX203 commented  ·   ·  Flag as inappropriate

    I've recently purchased uncharted points and didn't receive them at all, I even tried restoring licenses and it still didn't work. Purchased the points on 2/4/2017.
    PSN: JX203
    6500 UNCHARTED Points for $34.99

  • shorty0820 commented  ·   ·  Flag as inappropriate

    Just an update.....yet to hear from naughty dog on this issue. Would greatly appreciate it being corrected.
    Psn id shorty0820

  • shawnd001 commented  ·   ·  Flag as inappropriate

    Same here purchased multiple points and have not received them yet. Psn- shawnd001

  • Nasho90 commented  ·   ·  Flag as inappropriate

    Hi Naughty Dog team,
    Yesterday I purchased 300 Uncharted-points and they still did not show up. Need some help.
    I have an European Account: Nasho90
    Disc-Number is: CUSA-00917

  • MohamedSharawy87 commented  ·   ·  Flag as inappropriate

    PSN ID mohamedsharawy87
    I purchased 500 Unchartedpoints and i didn't get it .
    My account region US
    And game region : CUSA 00918

  • AdminNaughty Dog QA Team (Admin, Naughty Dog) commented  ·   ·  Flag as inappropriate

    @THE-X-FACTOR21 and @Viradafc13

    You both have mismatched regions. You are playing on European discs, but have US and Brazilian accounts. You need the Americas version of the game. If you look along the edge of the disc, you will see tiny numbers ending in 04529 (European disc). You need a disc ending in 00341. Alternatively you could download the digital version from the PSN store which would work with your current account.

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