Uncharted 4

Welcome to the technical issues forum for Uncharted 4!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  2. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

Thanks!

Have you found a bug or issue with Uncharted 4?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Si

    Quando finisco i capitoli mi da tempo di caricamento prossimo capitolo 1 ora

    1 vote
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  2. DLC Weapone (DLC GamePlay Chest : 2500 R) Does not UnLock!

    DLC Weapone (DLC GamePlay Chest : 2500 R) Does not UnLocked!

    Hi i'm Kim From Korea.

    I Don't Know What is Exatly Name of Weapone Between Arrowhead and Carrigan.

    When I Check the Menu. After The Weapones Level5.
    (Not Checked As Soon As The Chest Open)

    But It's Still Locked!

    1 vote
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  3. uncharted points

    I just bought 1,500 Uncharted Points but I didn't receive them on multiplayer. I have the email saying I successfully purchased the points. I want my points or a refund.

    2 votes
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  4. online store

    Hey NaughtyDog,

    I found an issue where my challenges in the Survival mode were not making progress. It were the first 3 and pretty easy ones like revive 5 team mates and complete 3 rankings etc... I then spent 150 relics on replacing each of them which now seem to work, but when I try to access the online store to spend my relics to buy a mystical for example it doesn't connect. It's since I got the game a few months ago but still not able to. I'd like to buy the Shield of Asgar in Survival. Please fix…

    1 vote
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  5. I haven't got VIP status after bought UC points

    I bought the 1500 point pack 3 days ago and yet haven't got the VIP status.
    Purchase the point pack directly from PS store ,not in-game store.there is 1000+free500 immediately in my account ,but no VIP status given.My game area is japan and I bought the point pack in the same area.
    Please help,much thx!

    1 vote
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  6. Survival Booster Prices Exploit

    You can buy level 2 and 3 of the new survival boosters for 1 uncharted point each. They unlock fine and can be used fine as well, but it still shows that you need to buy level two in the gameplay chest/section. I wasn't able to see if this is the same for older boosters since I already bought they all awhile ago.

    1 vote
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  7. Didn't receive challenge relics

    I did a challenge yesterday (use staff of Ayer 15 times) for 520 relics(VIP) and I did not receive the relics, I finished this challenge almost 24 hours ago and I just got back from work to see if I got them from a delay and I did not. I always got my relics from challenges before and this is the first time it has happened so I'm going to assume it was random.
    If I could be reimbursed for the challenge I competed it would be appreciated.
    My psn is "Tinklepaugh" by the way.

    8 votes
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  8. VIPs point em survivor crushing

    VIPs point em survivor crushing

    I needed to return my backup and after that my VIP points will not add up. I do the challenges but the points do not add to my VIPs. This is very discouraging. I already did more than 6 challenges and the points do not add up.
    I already did all the overwhelming mode, I won the tofeus and I completed 100%. But I went back to level 40 and dropped my shield next to my name. The game tells me to play all the survival in the difficult and overwhelming way again.

    Sometimes in…

    2 votes
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  9. Purchased coins not showing in account

    I tried to purchase 1500 coins from the "Survival Store". They didn't not show up in my account, so I tried again and the same thing happened. I tried once more to no avail, and then checked my bank account to find that I had been charged all three times. After restarting the application, sure enough, all 4500 points showed up at once. I didn't want to purchase that many, and I especially didn't want to spend $30. I've purchased coins from the store before, and every time they have shown up instantly to my account. Is there anyway you…

    2 votes
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  10. Item accidentally bought

    I accidentally bought the Armory Bundle #1 instead of the Git Gud Bundle. Is there any way to either get a refund or change the thing I bought? Thank you in advance.

    Also I used the Points from buying the Explorer's Pack.

    1 vote
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  11. 2 votes
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  12. problem

    My relics and uncharted points sections are showing connecting.I cant buy anything and cant customize.Please help.

    PSN:choos101

    3 votes
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  13. hola administradores,he comprado dos cofres de 3.000 soles de conjuntos descargables y al recibirlos y ir a personalizacion siguen bloqueado

    hola señores administradores,espongo mis quejas porque he desbloqueado 2 cofres de conjuntos desbloqueables de 3.000 soles cada uno y cuando voy a la personalizacion siguen bloqueados.porfavor demen una solucion.gracias

    1 vote
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  14. Explorer Pack is not available in Taiwan's PS store

    Many month ago,i want to buy the triple pack for UC4,
    but it's not available anymore,
    i have no idea that triple pack is being replace to "explorer pack" until today,
    because "explorer pack" is never available in Taiwan's PS store before,

    Why???

    2 votes
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  15. Uncharted points bonus

    I just bought 10000 points and was supposed to get another 10000 points as a bonus. ND give me my 10000 bonus points or refund my money. I can provide purchase history or whatever you need.

    20 votes
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    19 comments  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  16. Having trouble redeeming Special Edition Uncharted Points code

    I purchased the UC4 Special Edition and it comes with a code for 500 Uncharted Points for use in multiplayer. Everytime I enter my code, it tells me its redeemed but the points never show up in my account in the game. Im able to re-enter the code on the store, as if its never been redeemed before. I've tried doing this from the online store as well as store on PS4. In either case, its acting as if my DLC code isnt registering with my account

    3 votes
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for playing Uncharted 4 MP. We’re sorry you’re experiencing this issue. The pre-order booster you mentioned should be a 300 point boost. We are unaware of a 500 point booster. Our records show that your account has redeemed the 300 point voucher and has been credited properly on June 2nd. If you feel there is still an issue with the pre-order voucher you used, please let us know. Thank you!

  17. 17 votes
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  18. pre order uncharted points missing

    i got the pre order pack from shopto.net the code worked i have his desert drake outfit and gun but no uncharted points i think it should have been 2500 or 2200.

    i've tried restore liscenses but didn't work for me

    i think i got the uncharted points from the collectors edition though if it was 300 points if not i didn't get those either.

    apart from that the game is lots of fun.

    psn: Loobop

    1 vote
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  19. i didn't recieve my uncharted coins

    So i bought the "adventure pack" (i don't know if that's the name) and it comes with 3200 golden coins, but i'm not receiving them..

    9 votes
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  20. I DIDNT RECEIVE MY 3200 UNCHARTED POINTS. PLEASE HELP!!!!

    I bought 3200 uncharted points via PSN Store for 20$. My PSN account is USA so as my game. I TRIED RESTORING PURCHASES FOR 3 TIMES STILL DIDNT GET MY 3200 UNCHARTED POINTS. PLS FIZ THIS NAUGHTY DOG. ITS BEEN A WEEK NOW SINCE I DIDNT RECEIVE MY UNCHARTED POINTS.

    PSN "ShannyStarry"
    Region "USA"

    5 votes
    Sign in
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3
  • Don't see your idea?

Feedback and Knowledge Base