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  1. 1 vote
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    0 comments  ·  Uncharted: The Lost Legacy » Single Player  ·  Flag idea as inappropriate…  ·  Admin →

    This trophy requires you to get 5 consecutive kills with the Silenced Pistol without ANY form of enemy detection

    This means you cannot allow them to see the Jeep, or other dead bodies, or break stealth at any point.

    It can be done across multiple encounters, but you will need to kill 5 different enemies – you cannot farm the same one through restarts.

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) supported this idea  · 
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  2. 1 vote
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    0 comments  ·  Uncharted: The Lost Legacy » Single Player  ·  Flag idea as inappropriate…  ·  Admin →
    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) supported this idea  · 
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  3. 1 vote
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    0 comments  ·  Uncharted: The Lost Legacy » Single Player  ·  Flag idea as inappropriate…  ·  Admin →
    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) supported this idea  · 
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  4. 1 vote
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    0 comments  ·  Uncharted: The Lost Legacy » Single Player  ·  Flag idea as inappropriate…  ·  Admin →

    This trophy requires you to stealth kill 15 consecutive different enemies (you cannot farm one over and over through Restarts).

    You may exit and reengage stealth as long as you do not perform any kills while not in stealth

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  5. 1 vote
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    0 comments  ·  Uncharted: The Lost Legacy » Single Player  ·  Flag idea as inappropriate…  ·  Admin →

    This trophy requires you to never fire a weapon, not just avoid shooting NPCs. This includes never throwing grenades, and never using a mounted turret.

    Additionally, you have to start a New Game and opt to NOT carry stats over when prompted whenever you attempt this Trophy.

    Finally if you are not patched to patch 1.02, there is a bug that if a grenade lands next to you, it counts as a weapon fire. So make sure you patch up ASAP!

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  6. 5 votes
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    12 comments  ·  Uncharted 4 » Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your reports and the video.

    We believe we have identified the issue, and will resolve it in an upcoming patch.

    As a temporary workaround:

    Start from the left side of the tunnel, close against the box, then move to the right side of the tunnel.

    Press Triangle as Drake reaches the right wall and you should be able to activate the prompt.

    Once Drake attaches to the box, pull BACK on the Left Stick and see if you can shift the box slightly side-to-side. If you can, you are good to push it forwards.

    If the box does not shift at all, repeat Steps 1 + 2 and try to press Triangle at the last moment.

    We apologize for the inconvenience.

    Additional thanks to solRayDS for alternate workaround steps and details.

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    As a temporary workaround:

    Start from the left side of the tunnel, close against the box, then move to the right side of the tunnel.

    Press Triangle as Drake reaches the right wall and you should be able to activate the prompt.

    Once Drake attaches to the box, pull BACK on the Left Stick and see if you can shift the box slightly side-to-side. If you can, you are good to push it forwards.

    If the box does not shift at all, repeat Steps 1 + 2 and try to press Triangle at the last moment.

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    Also if you were playing on version 1.0, and were at this location prior to updating to version 1.22, you may be encountering a bug fixed since launch. In that case, you should try replaying the Chapter.

    Let us know how it goes.

  7. 117 votes
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    219 comments  ·  Uncharted 4 » Installation  ·  Flag idea as inappropriate…  ·  Admin →
    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    Hi All,

    If you are in North America and you continue to experience this issue, please contact Customer Service at:

    1-800-345-7669

    If you are in regions outside of North America, please contact customer support using this link:

    https://www.playstation.com/get-help/contact-us/

    You should be able to locate a phone number on your regional page.

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    @hiccups_1980 - please call 1-800-345-7669 to speak with Playstation customer support. Let us know if they are unable to resolve your issue.

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    We continue to pursue this issue. If you are continuing to experience crashes after patch 1.10, please use the Share button to of the PS4 to upload a video of what your are seeing.

    It is additionally helpful to have:
    Disc or Digital Version
    PS4 Kit Model number
    A brief description of what you were doing
    Region or country where you are located.

    If you are experiencing crashes while in gameplay, please use this thread:

    https://naughtydog.uservoice.com/forums/363840-uncharted-4/suggestions/13801572-error-ce-34878-0

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    After install of patch 1.03, if you are continuing to experience crashes when first booting the title, please be sure to select "Report Problem" and include a brief message about what you were doing when the crash occurred.

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    Thanks for the updates, and sorry if rebuilding DB hasn't worked for you. We're continuing to investigate the cause of this issue and will update once we have more information.

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) shared this idea  · 
  8. 209 votes
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    481 comments  ·  Uncharted 4 » Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    Hi All,

    If you are in North America and you continue to experience this issue, please contact Customer Service at:

    1-800-345-7669

    If you are in regions outside of North America, please contact customer support using this link:

    https://www.playstation.com/get-help/contact-us/

    You should be able to locate a phone number on your regional page.

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    @Neptunna - please use this link to locate a customer support number in your region:

    https://www.playstation.com/get-help/contact-us/

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    @Neptunna - please contact Customer Service at: 1-800-345-7669.

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    @nighthawk283 - if you call in and don't receive a satisfactory answer, please post it to this thread so we can follow up.

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    We continue to pursue this issue. If you are continuing to experience crashes after patch 1.10, please use the Share button to of the PS4 to upload a video of what your are seeing.

    It is additionally helpful to have:
    Disc or Digital Version
    PS4 Kit Model number
    A brief description of what you were doing
    Region or country where you are located.

  9. 1 vote
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    3 comments  ·  Uncharted 4 » Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    Thank you for the video. Sorry the other steps didn't help.

    Have you made any modifications to your PS4? Most common would be a hard-drive swap?

    We would recommend backing up your save data, and reinstalling the title. If the issue persists, we would recommend a full initialization of the kit. This would result in the deletion of all data, so be sure to back ALL saves up to the cloud.

    Let us know how it goes.

  10. 17 votes
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    17 comments  ·  Uncharted 4 » Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry this occurred. There was a PSN issue with the store, and we are reviewing all accounts to credit affected users.

    Please post your PSN ID and approximate time of purchase below if you haven’t already.

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    @DiLLiAnOx, @jdgopackgo, you have been credited.

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    Xx_TH3_TH1NG_xX - We show you as having received The Dab Taunt, The Golf Swing Taunt, the Oh Snap Taunt, the Winter Lazarevic Skin, and the Winter Taunt. You don't appear to be missing anything.

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    @tuliobittar - can you provide your PSN ID? We don't see an account under this username.

  11. 3 votes
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    2 comments  ·  Uncharted 4 » Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    @immOrtal_kid03 Have you patched to the latest version of the game? If so, please upload a video of what you are experiencing.

  12. 1 vote
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    5 comments  ·  Uncharted 4 » Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    We recommend you attempt to rebuild database.
    1) Power off your console
    2) Press and Hold down the power button on the front of the PS4, until the console beeps twice (once immediately, then another after a few seconds of holding)
    3) Connect your Dual Shock remote via USB cable.
    4) Press the PS button on the controller to pair devices.
    5) Go to option “5. Rebuild Database” and press X

    Are you able to save games for other titles, or is this exclusive to Uncharted 4?

    Have you modified your PS4 in any way (most common example would be swapping the hard drive)?

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    We recommend you attempt to rebuild database.
    1) Power off your console
    2) Press and Hold down the power button on the front of the PS4, until the console beeps twice (once immediately, then another after a few seconds of holding)
    3) Connect your Dual Shock remote via USB cable.
    4) Press the PS button on the controller to pair devices.
    5) Go to option “5. Rebuild Database” and press X

    Are you able to save games for other titles, or is this exclusive to Uncharted 4?

    Have you modified your PS4 in any way (most common example would be swapping the hard drive)?

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    Thanks for trying. Could you elaborate on "it won't even let me in"?

  13. 3 votes
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    1 comment  ·  The Last of Us Remastered » Single player  ·  Flag idea as inappropriate…  ·  Admin →

    To change to 1080p, you have to go to the System Settings > Sound and Screen > Video resolution, and make sure 1080p is selected, and not automatic.

    PS4 SYSTEM AUDIO SETUP GUIDE
    To get the best audio from your PS4 System, it needs to be configured correctly to match your audio equipment. In most cases, using HDMI for your primary audio output port ensures that configuration is automatic, and because of that, this is the preferred output port to use on the PS4 System. Unfortunately, there are some setups for which the automatic configuration does not work as expected. Also, if using the optical output, configuration isn’t automatic and must be configured manually. It’s important to note that these audio configuration issues happen with any equipment, including other game systems, media players, and computers. However, for this guide, the focus is specifically on addressing common audio setup issues to…

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    We posted the audio setup guide provided by one of our audio engineers. Let us know if it's helpful or if you have subsequent questions.

  14. 7 votes
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    8 comments  ·  Uncharted 4 » Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    We are continuing to pursue a fix for this issue.

  15. 4 votes
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    4 comments  ·  Uncharted 4 » Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thanks for your report. Could you provide the video?

    Please follow the below steps to easily upload a video from your PS4 to Youtube:
    1. Go to PS4 Settings > Playstation Network/Account Management > Link with Other Services
    2. Select Youtube
    3. Sign into (or create) a Youtube Account
    4. After completing the sign in process, return to the PS4 menu and launch Uncharted 4
    5. Play until you experience the issue
    6. Press the Share Button on your controller and select Upload Video Clip
    7. Go to the Uncharted 4 folder
    8. Select the top video
    9. Select Youtube
    10. Fill out any on screen fields you desire and press Share button at the bottom

    11. Copy and Paste the URL of your Youtube video into your Technical Forum comment so we can observe.

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    @CaptinsLog could you provide a video?

  16. 10 votes
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    9 comments  ·  Uncharted 4  ·  Flag idea as inappropriate…  ·  Admin →

    If you are receiving the white plug, it indicate your connection is insufficient to support online play.

    This likely accounts for the other issues you are reporting.

    Could you run an internet connection test from the Settings menu and report your Up and Down speeds?

    Also, are you on a wired, or wireless connection?

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    In most cases issues of this sort are the result of insufficient connection, which is why we request up and down speeds as the first step.

    Network issues are of course tricky to diagnose and can be the result of multiple factors, so it's a checklist we try to work through.

    We of course understand the frustration of not being able to play and want to help in any way we can.

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    @bur1edaliveOS - If you aren't going to provide your up and down speeds, we aren't going to be able to help.

    The first step is determining if it's a networking problem or something else.

    Let us know.

  17. 59 votes
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    43 comments  ·  Uncharted 4 » Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    Please call 1-800-345-7669 for customer service.

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    Are these crashes still occurring?

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    Could you describe at what point in Single Player the crash is occurring? Is it when you boot the title, or on the loading screen?

  18. 3 votes
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    5 comments  ·  Uncharted 4 » Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    You only need one hero weapon to start using chests.

    You will only be able to purchase hero weapons for weapons you have already unlocked.

    So if you have all the hero weapons for the weapons you have unlocked already, the chest will become locked again until you unlock a new weapon.

    Can you confirm you have more hero weapons unlocked then just Drake’s XCR and Elena’s Para 45?

    A video of the chest saying that its locked/ and your weapons page in loadout customization would be helpful.

    Please follow the below steps to easily upload a video from your PS4 to Youtube:

    1. Go to PS4 Settings > Playstation Network/Account Management > Link with Other Services
    2. Select Youtube
    3. Sign into (or create) a Youtube Account
    4. After completing the sign in process, return to the PS4 menu and launch Uncharted 4
    5. Play until you experience the…

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    Sorry for the delay. This issue has been under investigation since you reported it, but we've been unable to replicate it.

    The way that Hero Weapons are unlocked you should not have been able to unlock Drake’s XCR or Elena’s Para .45 without first unlocking other Hero Weapons for those guns. If you have no other Hero Weapons other than Drake’s XCR or Elena’s Para .45 unlocked this is most likely a UI issue within the Hero Weapon Chest inspection menu and you should not actually have access to the chest yet.

    Try unlocking another Hero Weapon (any gun) through progression (downing enemy players with that gun) and then reattempt to purchase a Hero Weapon Chest.

    If this does not fix the issue please provide the following information;
    • Can you equip either Drakes XCR or Elena’s Para .45 in a custom loadout?
    • Have you unlocked any additional Hero Weapons through progression? Which ones?

    In addition to answering the above questions could you provide a video of the following;
    1. Enter the Custom Loadouts Menu
    2. Select a Custom Loadout
    3. Select Add Long Gun
    4. Scroll down and highlight the XCR
    5. Equip the XCR and press Triangle
    6. Slowly scroll down and highlight Drake’s XCR

    Thanks!

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    Thanks for the video. We're investigating.

  19. 12 votes
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    2 comments  ·  The Last of Us Remastered » Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry we’re unclear on the PS4 issue you are describing.

    Are you saying you cannot communicate with the opposition enemy players?

    You should be able to communicate in the lobby, and if you are in close proximity to opponents (about 8 meters). Otherwise, no you cannot speak to the opposition team.

    This is a PS4 support forum so we don’t have information or feedback on PS3 issues.

    Let us know if you have other feedback or questions (or if we haven’t addressed your concerns).

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    Can you tell us what your partner on the other end is experiencing?

  20. 7 votes
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    53 comments  ·  Uncharted 4  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your replies.

    Based on your description, we aren’t certain what you are experiencing, and so have some additional questions.

    When you play, are you normally solo, or do you play in parties?

    Are you minimizing other bandwidth use when you play (not steaming music for example)?

    Can you provide a video of what you are seeing?

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    Um 1:50 Uhr sehen wir keine Verzögerung. Wenn Sie uns sagen können wo der Zeitcode ins Spiels liegt, würden wir es begrüßen. Wir empfehlen Ihnen, sich mit Ihrem Internetanbieter kontakt denn sie können Ihre Verbindung überprüfen.

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    Genau, das moment es laggt. Bitte zeigen wir am welchen Zeitstempel es passiert im Video. Danke!

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    Können Sie mir erzählen um welches Timecode im video den Verzögerung passiert?

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    Can you tell us what region you are located in?

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    Sorry, at what timecode in the video is the lagging occurring?

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    Sorry for the delay. Can you isolate where in the video the issues are occurring?

    Naughty Dog QA TeamAdminNaughty Dog QA Team (Admin, Naughty Dog) commented  · 

    Can you provide a video of what you are experiencing?

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