The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. Glitch. SHOOTING THROUGH WALLS PS4

    If player Fast switching Shoulders he can shooting through all walls and kill all enemy easy. My girlfriend deleted this game because her often killed through walls.
    I found different videos in YouTube with this bug and combined them into one video (Proof) : https://www.youtube.com/watch?v=_c8MOkxYUlI&feature=youtu.be
    Thanks you all for sign here !

    454 votes
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    37 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. error authentication failed ( 3 days i cant play)

    i cant play 3 days...error connecting
    error authentication failed

    please resolve the server

    77 votes
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    62 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. Can’t play multiplayer

    It’s been two days that I can’t play the multiplayer mode. It says :
    « Error Authentication Failed » and I have another type of error about the initialisation.
    And when I don’t have those errors, I just can’t find a match or it says that they failed about searching a match.
    Can I have an answer please?

    PS4 slim
    1 TO about 450go free
    NAT type 2
    Internet: Wireless
    Installed TLOU remastered via PS plus (about 3 months ago)
    France
    PSN: Unicorn _ S _ 02 (without space)
    Download speed: 8Mbps
    Upload speed: 1Mbps

    44 votes
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    12 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. Error authentication failure

    Dear ND! I cannot connect to MP! PSN: KISFECO85

    Many thanks

    11 votes
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. "Error Authentication Failed" while attempting to connect for Factions

    Hi, I keep getting the "Error Authentication Failed'" message when trying to connect for Factions..Im about 3 matches from earning the Fireflies Journey Trophy. I uninstalled and reinstalled the game this last hour but still no luck and keep getting the same message. My PS4 is a Slim, 500gb. Free space- 128gb. Internet speeds and connection are more than enough. It's a digital download copy of The Last of Us Remastered

    11 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Error authentication failed

    WHY CAN`T I CONNECT?! I keep getting "Error authentication failed" message, when trying to connect to Factions. PLEASE SOLVE THIS AS SOON AS POSSIBLE

    GERMANY
    ID filip_dancer

    9 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Autentication error

    I've an autentication error when I try load the multi-player

    13 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. ERROR AUTHENTICATION FAILED

    recently I keep getting "ERROR AUTHENTICATION FAILED " from the matchmaking servers ,and all my friends in Iran have the exact same problem but not my foreign ones,is this fixable or you just banned Iran’s IPs?

    19 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. 6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Walking/moving stuttering bug

    This game is one of the colossal PS exclusives and you treat it like garbage. Please fix the walking animation stuttering, the game is unplayable. My controller is brand new and in fine condition but the bug still exists. Diagonal movement is a pain as every character seems to stop on their tracks whennyou slightly change direction. FIX THIS!!

    35 votes
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    5 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  11. Can't Find Match

    I tried rebooting my ps4 and still nothing. Game says "Searching for best game" but nothing happens. Please do something! I have very good Internet connection 36 download 8.7 upload

    6 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Can’t install the game at all

    I just bought the game and can’t install it at all. It hangs on the download, either way (single player or multiplayer) and then when it resumes, fails the install with error code CE-34016-4. Help?

    3 votes
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. Server is down SERVER IS DOWN

    Hey ND your servers are down it is not connecting it gives everyone the Error authentication failed. Our connections are good we check it is on your end. We'd love to play the game please check your servers.

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. ERROR AUTHENTICATION FAILED for faction mp last of us :(

    please anyone know what is happening ?
    i just received my ps4 and wanted to play last of us yesterday, it was great but today i face that problem connection.
    naughty dog please help :)

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. problem playing in difficulties +

    I finished the game on Survivor difficulty, then decided to play easy to get all the missing items and improve all weapons and Joel, done that, I went to play on Survivor + difficulty, and the option is gone, now I have to play again on Survivor, and then on Survivor +, two more times. It took my spirits away, I wanted to platinum but I didn't feel like it. You need to resolve this.

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  16. Weapons Bundle

    I Bought weapons bundle but i cannot find them or how to use them

    2 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  17. I cannot log into Factions, May 5th 2020

    Same as always when this happens: "Error authentication failed". May 5th 2020. Please fix asap ND need to kill some stragglers.

    2 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Error authentication failed

    "Error authentication failed" message when trying to go into factions mode on TLOU Remastered. How can this issue be resolved so I can resume gameplay?

    Psn name - PHX1327

    4 votes
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  19. 4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Can’t connect

    Can’t connect. Tried multipele times.. says error initializing session manager. Are the servers down?

    3 votes
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