The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. Glitch. SHOOTING THROUGH WALLS PS4

    If player Fast switching Shoulders he can shooting through all walls and kill all enemy easy. My girlfriend deleted this game because her often killed through walls.
    I found different videos in YouTube with this bug and combined them into one video (Proof) : https://www.youtube.com/watch?v=_c8MOkxYUlI&feature=youtu.be
    Thanks you all for sign here !

    417 votes
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    34 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Can’t play multiplayer

    It’s been two days that I can’t play the multiplayer mode. It says :
    « Error Authentication Failed » and I have another type of error about the initialisation.
    And when I don’t have those errors, I just can’t find a match or it says that they failed about searching a match.
    Can I have an answer please?

    PS4 slim
    1 TO about 450go free
    NAT type 2
    Internet: Wireless
    Installed TLOU remastered via PS plus (about 3 months ago)
    France
    PSN: Unicorn _ S _ 02 (without space)
    Download speed: 8Mbps
    Upload speed: 1Mbps

    19 votes
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    8 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. error authentication failed ( 3 days i cant play)

    i cant play 3 days...error connecting
    error authentication failed

    please resolve the server

    18 votes
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    6 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. Walking/moving stuttering bug

    This game is one of the colossal PS exclusives and you treat it like garbage. Please fix the walking animation stuttering, the game is unplayable. My controller is brand new and in fine condition but the bug still exists. Diagonal movement is a pain as every character seems to stop on their tracks whennyou slightly change direction. FIX THIS!!

    32 votes
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    4 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  5. CHEATERS SHOOTING THRU WALLS Glitch/Exploit with "shoulder switch shoot" at Anyone

    This a VERY BIG ISSUE / BUG that is affecting your Multiplayer side of PvP. I know you guys are focused on TLOU2 but this issue is too GAME BREAKING AND UNFAIR for those who cant do anything about it or arent good at the game. Maybe when your second game gets hyped, and they want to try the First TLOU before part 2 comes out, and see this broken HUGE ISSUE, Expect less Sales and complaints before the release, like now for example. I am complaining since this game has a huge content community and streaming community, and we…

    204 votes
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    12 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Factions progress not saving

    I played Factions for a good amount of time but when i try to acess my old progress ita back at 0 weeks. If i choose a faction again and then leave the Multiplayer im greeted with a blackscreen. Even my DLC is gone .

    I feel pretty scammed

    10 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Dlc Problem

    I recently downloaded the last of us remastered to ps4 and i played the game previously on ps3 so i thought all of my dlc
    would return but it didnt currently i am missing survivalist weapons bundle, professional survival skills and
    situational survival skills
    bundle my psn is still roxynnc and i am
    registered in the same
    region and i tried restoring my licenses which didnt work

    8 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. Controller aiming down by its self in a jerky way

    Aiming down with inverted controls have been very jerky. Sometimes joel aims down by himself as well as not aiming when looking down. It sometimes happens and doesn't but it's been pretty annoying.

    5 votes
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    5 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  9. Can you play without PS Plus?

    I just purchased the remastered game for my new PS4 pro having wanted it for years. However having looked online most people are saying you can't play without a plus account. I have no interest in playing multiplayer so is there any content that I can play or should I just return the game before removing the security wrap? Any info please. Thanks

    1 vote
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  10. Code for The Last of Us Part II ellie theme UAE isn't working

    The Last of Us Part II theme was released in feb 2020 and every region got a code to download it. I m living in qatar and i cant dowload the theme with all the codes i tried. Is there any specific code for UAE/qatar. Beacuse i have asked my others friend living in this region and it isn't working for them too
    (umairs@msn.com)

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  11. cant play online, got machmaking error

    cant play online, got machmaking error no matter what

    1 vote
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Ps4 remastered save glitch . Wont load my profile save which does exist. Free ps4 plus download on oct2

    Played 7 hours, tried manual save but quickly says auto save in progress. Next day only allows new game. I have save profile from the time I finished but game doesn't seem to recognize it

    7 votes
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    3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. Multiplayer Cheating - Patch Request

    Crouch Walk Glitch - Last of Us Cheating - Please Patch

    This cheat has become normal with many players using it. Can you please patch this game. Multiplayer is becoming unplayable.

    119 votes
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    8 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. ERROR AUTHENTICATION FAILED

    please fix..7 days still error and i cant play..i from iran..my friends too

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. I finished the game in Survival difficult, but i get only No Matter What Easy, Normal. But not to the no hard and survival

    I finished the game in Survival difficult, but i get only No Matter What Easy, Normal. But not to the no hard and survival. And i haven't mode. Pls, fix this.

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  16. Hack TLOU PS4

    Estava jogando com o time rival (em vermelho), e simplesmente meu jogo começou a travar e aparecer uma tomada desconectada na minha tela (fiz captura) e não conseguia me mexer ou atirar.
    Não tenho como identificar qual deles foi, mas posso enviar a lista de jogadores e a tela mostrando a tomada desconectada.

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. My multiplayer progress reset when it shouldn't

    I left off yesterday with 45 or so survivors looking healthy. Loaded up the game today and I'm back at week 1 day 1. I was aiming for platinum but now considering uninstalling.

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Save profile- save files

    My copy pf the game does't recognize my save profile anymore... I started to play on grounded 2 days ago and everything was just fine, i even saved manually just to be sure.... but this morning I started the game and and everything is kinda f***ed up.... there is no knife in the main menu(when I saw that I knew that something is not right) and the game itself does not recognize my save profile from yesterday which states "completed on survival". I got the trophy completed on survival but the game does not recognize it, well kinda beacuse I…

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  19. Game wont move forward during tank sniper scene

    Hi. About 6.30 hours into the game, during the sniping scene where a tank enters the yard, the tank is just sitting there, not moving forward, meaning the game has just kind of stopped. I've seen videos on youtube, and the tank is supposed to drive onwards and open up, but it doesn't in my game, it's just sitting there. Help?

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  20. Survival pack dlc issue

    So here is the situation. I was trying to find a more direct means of contact, but this is what I have found lol. Basically I got a special edition disc of the last of us remastered awhile back, well it came with the survival pack DLC. It was a preorder/special dlc thing that was sold through best buy and gamestop and came with special editions of the game as well. I was at my uncles house when I first played it and told him to put the dlc on it and have it all downloading so we could play…

    4 votes
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    9 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
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