The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. Controller aiming down by its self in a jerky way

    Aiming down with inverted controls have been very jerky. Sometimes joel aims down by himself as well as not aiming when looking down. It sometimes happens and doesn't but it's been pretty annoying.

    6 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    12 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  2. Walking/moving stuttering bug

    This game is one of the colossal PS exclusives and you treat it like garbage. Please fix the walking animation stuttering, the game is unplayable. My controller is brand new and in fine condition but the bug still exists. Diagonal movement is a pain as every character seems to stop on their tracks whennyou slightly change direction. FIX THIS!!

    16 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  3. CHEATERS SHOOTING THRU WALLS Glitch/Exploit with "shoulder switch shoot" at Anyone

    This a VERY BIG ISSUE / BUG that is affecting your Multiplayer side of PvP. I know you guys are focused on TLOU2 but this issue is too GAME BREAKING AND UNFAIR for those who cant do anything about it or arent good at the game. Maybe when your second game gets hyped, and they want to try the First TLOU before part 2 comes out, and see this broken HUGE ISSUE, Expect less Sales and complaints before the release, like now for example. I am complaining since this game has a huge content community and streaming community, and we…

    181 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    9 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. Dlc Problem

    I recently downloaded the last of us remastered to ps4 and i played the game previously on ps3 so i thought all of my dlc
    would return but it didnt currently i am missing survivalist weapons bundle, professional survival skills and
    situational survival skills
    bundle my psn is still roxynnc and i am
    registered in the same
    region and i tried restoring my licenses which didnt work

    8 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Survival pack dlc issue

    So here is the situation. I was trying to find a more direct means of contact, but this is what I have found lol. Basically I got a special edition disc of the last of us remastered awhile back, well it came with the survival pack DLC. It was a preorder/special dlc thing that was sold through best buy and gamestop and came with special editions of the game as well. I was at my uncles house when I first played it and told him to put the dlc on it and have it all downloading so we could play…

    4 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    9 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. When trying to connect to the Last of Us Factions servers i get this message: “Error authentication failed”

    Not connecting, getting authentication error when im trying to connect to
    servers for Last of Us Factions Multiplayer.

    1,246 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    309 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Texture bug issues on character models

    Joel and Ellie as well as other characters are having weird texture bug issues on them.

    3 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  8. Multiplayer Cheating - Patch Request

    Crouch Walk Glitch - Last of Us Cheating - Please Patch

    This cheat has become normal with many players using it. Can you please patch this game. Multiplayer is becoming unplayable.

    96 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. 3 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    7 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  10. lack of previous needed statement

    so hi
    I had an argument with a friend who said the on ps3 you guys stated that TLoU is going to be 60fps on first then changing it to 30fps during development / however I can't find any proof of this and I know all about uncharted 4 30fps story mode and I agree with this … how can I confirm that he is mistaken while I can't find a statement from you guys from the beginning on ps3 it was meant to be 30fps … please answer about what have you guys targeted frame-rate from the start before…

    1 vote
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  11. Error Authentication Failed

    The connecting bar barely fills and I receive this message: “Error Authentication Failed” after about a minute. I’ve tried restarting, checking for update, closing the application. I played yesterday and I was able to buy Multiplayer DLC skills and guns.

    PS4 500GB
    Digital Download
    Installed October 2nd 2019
    20GB Free Space
    Ethernet
    Nat Type 2
    Connection Speed Download: 55Mbps
    Connection Speed Upload: 7.5Mbps

    3 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Is there a troubleshooting for !Abandoned Territories!-DLC?

    Is there any troubleshooting for "TLoU PS3"- DLC? We are a boost-group with 8 people but can't start a game in the DLC with "Home Town etc."

    3 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. Bills town glitch in map

    Please refer to the video a player made to show you the problem that is now being exploited by other players.

    The least thing you could do Naughty dog is fix these glitches since we won't be seeing the sequel anytime soon.

    https://www.youtube.com/watch?v=HQTJ1NWjFck

    5 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. I purchased the free version of the last of us on remastered PS plus but its asking for a disk

    I purchased the last of us remastered on ps4, I can't download it because it's not showing up in my library and I can't download it while in the store. I purchased the digital version, but it's asking for a disk instead.

    1 vote
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. Factions progress not saving

    I played Factions for a good amount of time but when i try to acess my old progress ita back at 0 weeks. If i choose a faction again and then leave the Multiplayer im greeted with a blackscreen. Even my DLC is gone .

    I feel pretty scammed

    1 vote
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. Trophies unvailable

    This is the free ps+ download. It shows no progress and I can’t see the trophies list.

    1 vote
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  17. My stats reseted

    I logged in the last of us on Ps4 wantet to play faction and all my stats were reseted

    4 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. I cant download the map pack in costa rica

    I cant play in multiplayer because in Costa Rica the map pack doesn't exist in the ps store

    1 vote
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Ps4 remastered save glitch . Wont load my profile save which does exist. Free ps4 plus download on oct2

    Played 7 hours, tried manual save but quickly says auto save in progress. Next day only allows new game. I have save profile from the time I finished but game doesn't seem to recognize it

    1 vote
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5 43 44
  • Don't see your idea?

The Last of Us Remastered

Categories

Feedback and Knowledge Base