The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. Glitch. SHOOTING THROUGH WALLS PS4

    If player Fast switching Shoulders he can shooting through all walls and kill all enemy easy. My girlfriend deleted this game because her often killed through walls.
    I found different videos in YouTube with this bug and combined them into one video (Proof) : https://www.youtube.com/watch?v=_c8MOkxYUlI&feature=youtu.be
    Thanks you all for sign here !

    454 votes
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    37 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. error authentication failed ( 3 days i cant play)

    i cant play 3 days...error connecting
    error authentication failed

    please resolve the server

    77 votes
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    62 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. Can’t play multiplayer

    It’s been two days that I can’t play the multiplayer mode. It says :
    « Error Authentication Failed » and I have another type of error about the initialisation.
    And when I don’t have those errors, I just can’t find a match or it says that they failed about searching a match.
    Can I have an answer please?

    PS4 slim
    1 TO about 450go free
    NAT type 2
    Internet: Wireless
    Installed TLOU remastered via PS plus (about 3 months ago)
    France
    PSN: Unicorn _ S _ 02 (without space)
    Download speed: 8Mbps
    Upload speed: 1Mbps

    44 votes
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    12 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. Error authentication failure

    Dear ND! I cannot connect to MP! PSN: KISFECO85

    Many thanks

    11 votes
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. "Error Authentication Failed" while attempting to connect for Factions

    Hi, I keep getting the "Error Authentication Failed'" message when trying to connect for Factions..Im about 3 matches from earning the Fireflies Journey Trophy. I uninstalled and reinstalled the game this last hour but still no luck and keep getting the same message. My PS4 is a Slim, 500gb. Free space- 128gb. Internet speeds and connection are more than enough. It's a digital download copy of The Last of Us Remastered

    11 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Error authentication failed

    WHY CAN`T I CONNECT?! I keep getting "Error authentication failed" message, when trying to connect to Factions. PLEASE SOLVE THIS AS SOON AS POSSIBLE

    GERMANY
    ID filip_dancer

    9 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Autentication error

    I've an autentication error when I try load the multi-player

    13 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. ERROR AUTHENTICATION FAILED

    recently I keep getting "ERROR AUTHENTICATION FAILED " from the matchmaking servers ,and all my friends in Iran have the exact same problem but not my foreign ones,is this fixable or you just banned Iran’s IPs?

    19 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. Can't Find Match

    I tried rebooting my ps4 and still nothing. Game says "Searching for best game" but nothing happens. Please do something! I have very good Internet connection 36 download 8.7 upload

    6 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. Server is down SERVER IS DOWN

    Hey ND your servers are down it is not connecting it gives everyone the Error authentication failed. Our connections are good we check it is on your end. We'd love to play the game please check your servers.

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. ERROR AUTHENTICATION FAILED for faction mp last of us :(

    please anyone know what is happening ?
    i just received my ps4 and wanted to play last of us yesterday, it was great but today i face that problem connection.
    naughty dog please help :)

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. I cannot log into Factions, May 5th 2020

    Same as always when this happens: "Error authentication failed". May 5th 2020. Please fix asap ND need to kill some stragglers.

    2 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. 4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. CHEATERS SHOOTING THRU WALLS Glitch/Exploit with "shoulder switch shoot" at Anyone

    This a VERY BIG ISSUE / BUG that is affecting your Multiplayer side of PvP. I know you guys are focused on TLOU2 but this issue is too GAME BREAKING AND UNFAIR for those who cant do anything about it or arent good at the game. Maybe when your second game gets hyped, and they want to try the First TLOU before part 2 comes out, and see this broken HUGE ISSUE, Expect less Sales and complaints before the release, like now for example. I am complaining since this game has a huge content community and streaming community, and we…

    225 votes
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    14 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. My problem (error authentication failed)

    I still have this problem! (Error authentication failed) ,when i enter page (CONNECTING...) it stops after 10% fill and then this message comes to me (error authentication failed)

    6 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. Lost progress on multiplayer

    I lost my multiplayer progress after playing from game release.And now everytime i play a match it goes back to 0.Fix this i need all my progress back i wasnt playing so long just to lose all my progress.Last patch 1.10.

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. Connection errors

    Authentication failure when connecting to factions or connection failure when joining game (Cannot connect to match-making server).
    PS4-148
    NAT Type 2
    Connected with cable
    Speed: 47 Mbit/s down and 2.2 Mbit/s up
    230GB free

    1 vote
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  18. 3 votes
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  19. Factions progress not saving

    I played Factions for a good amount of time but when i try to acess my old progress ita back at 0 weeks. If i choose a faction again and then leave the Multiplayer im greeted with a blackscreen. Even my DLC is gone .

    I feel pretty scammed

    13 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. How much time have I played this online?

    The Last of Us (PS3 and PS4)
    How much time have I spent playing TLOU online?

    I know there are no sites to display stats, so I can't look there. So the only thing I can do is ask the dev directly.

    So ND, how much time have I spent playing The Last Of Us online?

    My username is dazbobaby, recently changed via PSN to DJ-Dazbo.

    Many thanks.

    1 vote
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