The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. Glitch. SHOOTING THROUGH WALLS PS4

    If player Fast switching Shoulders he can shooting through all walls and kill all enemy easy. My girlfriend deleted this game because her often killed through walls.
    I found different videos in YouTube with this bug and combined them into one video (Proof) : https://www.youtube.com/watch?v=_c8MOkxYUlI&feature=youtu.be
    Thanks you all for sign here !

    383 votes
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    30 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Can’t play multiplayer

    It’s been two days that I can’t play the multiplayer mode. It says :
    « Error Authentication Failed » and I have another type of error about the initialisation.
    And when I don’t have those errors, I just can’t find a match or it says that they failed about searching a match.
    Can I have an answer please?

    PS4 slim
    1 TO about 450go free
    NAT type 2
    Internet: Wireless
    Installed TLOU remastered via PS plus (about 3 months ago)
    France
    PSN: Unicorn _ S _ 02 (without space)
    Download speed: 8Mbps
    Upload speed: 1Mbps

    4 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. CHEATERS SHOOTING THRU WALLS Glitch/Exploit with "shoulder switch shoot" at Anyone

    This a VERY BIG ISSUE / BUG that is affecting your Multiplayer side of PvP. I know you guys are focused on TLOU2 but this issue is too GAME BREAKING AND UNFAIR for those who cant do anything about it or arent good at the game. Maybe when your second game gets hyped, and they want to try the First TLOU before part 2 comes out, and see this broken HUGE ISSUE, Expect less Sales and complaints before the release, like now for example. I am complaining since this game has a huge content community and streaming community, and we…

    201 votes
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    12 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. Factions progress not saving

    I played Factions for a good amount of time but when i try to acess my old progress ita back at 0 weeks. If i choose a faction again and then leave the Multiplayer im greeted with a blackscreen. Even my DLC is gone .

    I feel pretty scammed

    10 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Dlc Problem

    I recently downloaded the last of us remastered to ps4 and i played the game previously on ps3 so i thought all of my dlc
    would return but it didnt currently i am missing survivalist weapons bundle, professional survival skills and
    situational survival skills
    bundle my psn is still roxynnc and i am
    registered in the same
    region and i tried restoring my licenses which didnt work

    8 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. cant play online, got machmaking error

    cant play online, got machmaking error no matter what

    1 vote
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Multiplayer Cheating - Patch Request

    Crouch Walk Glitch - Last of Us Cheating - Please Patch

    This cheat has become normal with many players using it. Can you please patch this game. Multiplayer is becoming unplayable.

    116 votes
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    7 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. Que no haya opción para denunciar a un jugador

    Nosotros los jugadores nos hemos topado con muchos otros que ocupan los fallos del juego a su favor para poder ganar partidas, pero es lamentable que no podamos hacer nada con ellos por qué no han puesto ninguna opción para denunciar a este tipo de jugadores, le dan el paso libre a que ocupen bugs por qué nadie les puede hacer algo. Se tomaron el tiempo de actualizar el juego (no realizó ningún cambio y supuestamente arreglaron buggs, pero también es falso) y se tomaron el tiempo de cerrar los servidores de PS3 pero no se tomaron el tiempo de…

    9 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. When trying to connect to the Last of Us Factions servers i get this message: “Error authentication failed”

    Not connecting, getting authentication error when im trying to connect to
    servers for Last of Us Factions Multiplayer.

    1,247 votes
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    314 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. Can't buy dlc executions

    When I tried to buy the dlc executions, they appear as unavailable

    1 vote
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. Cannot play multiplayer part on PS4 pro

    Please help me, I am having this issue for a long time. The issue you must have seen before.
    Every time I try to play Factions i am greeted with a prompt to download free maps.

    I click 'okay' where it should take me to download the Treacherous Territories pack, but then I will always get an error text box says this item cannot be selected now. I doubt it is because that, I am using a disc, and the game is US version. My PS4 is also US version, but the account I logged in is HK. Is there…

    1 vote
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. My stats reseted

    I logged in the last of us on Ps4 wantet to play faction and all my stats were reseted

    7 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. Is there a way to submit a support ticket (and provide a relevent gameplay clip that ND can review) that isn't public?

    I'd appreciate it if someone at ND could review a brief gameplay video I made, read the short message that goes along with it, and get back to me with some answers or any other feedback they can provide. The request for discretion is just me trying to be polite and avoid discussing what some may regard as a sensitive subject on the public support forums. Any help is much appreciated.

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. Bills town glitch in map

    Please refer to the video a player made to show you the problem that is now being exploited by other players.

    The least thing you could do Naughty dog is fix these glitches since we won't be seeing the sequel anytime soon.

    https://www.youtube.com/watch?v=HQTJ1NWjFck

    11 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. Running while switching weapons glitch

    Frequently seeing people abuse this glitch. Please fix. If you sprint and quickly switch your weapons with the D pad, you do not show up on the enemy RADAR as a red dot. Allows you to sprint without giving away your position.

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. Error Authentication Failed

    The connecting bar barely fills and I receive this message: “Error Authentication Failed” after about a minute. I’ve tried restarting, checking for update, closing the application. I played yesterday and I was able to buy Multiplayer DLC skills and guns.

    PS4 500GB
    Digital Download
    Installed October 2nd 2019
    20GB Free Space
    Ethernet
    Nat Type 2
    Connection Speed Download: 55Mbps
    Connection Speed Upload: 7.5Mbps

    3 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Cheating

    I have two video clips of a player by the name of TROPHYHUNTERx_x cheating. He instantly wiped out entire team while we were inside buildings behind walls. He was outside and in the middle of the map. It’s impossible to do that. I’m level 332 and have never seen anyone do that. He’s taking advantage of whatever glitch/hack that allows him to hit behind walls. My entire team quit. This is on PS4, and TLOU doesn’t have a report system

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. RACIAL AND DISRESPECTFUL PEOPLE AND MODDED CONTROLLERS, SHOOTING THROUGH WALLS, CRAB WALKING, SHOOTING THROUGH GLITCHES & U CANT SHOOT BACK!

    How do y'all have a website for complaints but haven't addressed them yet?? People call me and my friends all types of niggers and other disrespectful things. You can't report them because the game doesn't give you that option! It makes me so mad considering its my favorite game ever & practically the only game I play! Then there's all of these glitches with shooting through walls, getting in certain parts of the map (a glitch) where people can shoot you but you can't shoot them unless they kill themselves out of the glitch! There's crabwalking and modded players making…

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Why not try to solve problems?

    really why ?
    No one is accountable ?
    The game was abandoned company
    No one solves problems
    If you can't solve problems, hire new staff


    glitch wall

    many player use software lag swicth or xlag..Please identify them and banned..Not really much demand

    4 votes
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