The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. CHEATERS SHOOTING THRU WALLS Glitch/Exploit with "shoulder switch shoot" at Anyone

    This a VERY BIG ISSUE / BUG that is affecting your Multiplayer side of PvP. I know you guys are focused on TLOU2 but this issue is too GAME BREAKING AND UNFAIR for those who cant do anything about it or arent good at the game. Maybe when your second game gets hyped, and they want to try the First TLOU before part 2 comes out, and see this broken HUGE ISSUE, Expect less Sales and complaints before the release, like now for example. I am complaining since this game has a huge content community and streaming community, and we…

    181 votes
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    9 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Dlc Problem

    I recently downloaded the last of us remastered to ps4 and i played the game previously on ps3 so i thought all of my dlc
    would return but it didnt currently i am missing survivalist weapons bundle, professional survival skills and
    situational survival skills
    bundle my psn is still roxynnc and i am
    registered in the same
    region and i tried restoring my licenses which didnt work

    8 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. When trying to connect to the Last of Us Factions servers i get this message: “Error authentication failed”

    Not connecting, getting authentication error when im trying to connect to
    servers for Last of Us Factions Multiplayer.

    1,246 votes
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    309 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. Multiplayer Cheating - Patch Request

    Crouch Walk Glitch - Last of Us Cheating - Please Patch

    This cheat has become normal with many players using it. Can you please patch this game. Multiplayer is becoming unplayable.

    96 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Error Authentication Failed

    The connecting bar barely fills and I receive this message: “Error Authentication Failed” after about a minute. I’ve tried restarting, checking for update, closing the application. I played yesterday and I was able to buy Multiplayer DLC skills and guns.

    PS4 500GB
    Digital Download
    Installed October 2nd 2019
    20GB Free Space
    Ethernet
    Nat Type 2
    Connection Speed Download: 55Mbps
    Connection Speed Upload: 7.5Mbps

    3 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Is there a troubleshooting for !Abandoned Territories!-DLC?

    Is there any troubleshooting for "TLoU PS3"- DLC? We are a boost-group with 8 people but can't start a game in the DLC with "Home Town etc."

    3 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Bills town glitch in map

    Please refer to the video a player made to show you the problem that is now being exploited by other players.

    The least thing you could do Naughty dog is fix these glitches since we won't be seeing the sequel anytime soon.

    https://www.youtube.com/watch?v=HQTJ1NWjFck

    5 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. Factions progress not saving

    I played Factions for a good amount of time but when i try to acess my old progress ita back at 0 weeks. If i choose a faction again and then leave the Multiplayer im greeted with a blackscreen. Even my DLC is gone .

    I feel pretty scammed

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. My stats reseted

    I logged in the last of us on Ps4 wantet to play faction and all my stats were reseted

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. I cant download the map pack in costa rica

    I cant play in multiplayer because in Costa Rica the map pack doesn't exist in the ps store

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. Playing online

    I cannot join my friends party and they cannot join mine, and I cannot find a match at all, even after sitting in queue for about an hour. I have a PS4 Pro, Digital download of The Last of Us Remastered, I installed it about 2 days ago, and have over 100GBs of free space left. My connection method is LAN cable, NAT Type is 2, Download speed is 12.6 Mbps, and Upload speed is 269.6 Kbps.

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Multiplayer

    If you are not going to add a multiplier to last of us 2 you got to find a way to stop these turbo controller users this is getting ridiculous. I am a die hard naughty dog fan it’s bad enough I can’t get the special gift with the digital copy I preordered for last of us 2. But no multiplayer this is was kept last of us relevant for so long. Please have some one take a look at the first game if you need help let me know too many glitches available for cheaters and these tuners are…

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. Meu problema é: a naughty dog ta louca, está totalmente idiota ao pensar na possibilidade de lançar o the last part2 sem Multiplayer

    Vocês realmente estão pensando em lançar a segunda parte de um jogo LENDÁRIO igual the last of us sem a campanha multiplayer??? A mídia está dizendo isso porém prefiro perguntar aqui , pois se vocês estão pensando em fazer isso vocês estão loucos, suas vendas serão um fracassado pós lançamento e o jogo vai morrer, as pessoas irão comprar e vender um mesmo jogo que irá dar início a um comércio informal de contas da PSN com o jogo comprado pois ele não servirá pra nada, vocês estão errando gravemente. Isso é um enorme erro

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. Connection

    Hi,
    I have an issue with one of the games that I own 'The last of us, remastered version on PS4'.
    I can get my ps4 connected the game server. It is connected to PSN, but the game is keep telling me that I am missing internet connection and I have to try again.
    Please help me to figure out what is the issue and how can I fix it

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. Can't dowland maps

    Everytime i want to play factions i pres okay to dowland the maps but it tells me that this content cannot be selected at this time i chek my PSN ID my game region but again doesn't work can anyone help me please

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. Hometown Glitch on roof

    The hometown glitch is like the suburbs glitch. You climb up the ladder in hometown (the theater ladder) and run and jump towards you right to get on the roof and then you can see the whole map and down anyone even if they are behind cover. There are plenty of YouTube videos about it. Just put in TLOU hometown glitch. It is rather annoying and pathetic that players have to use this in prefer to win. Please fix as soon as possible. Thank you.

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. Multiplayer Map packs are not in the Costa Rica region, I cant download them.

    You forgot to put the downloadable map packs in the Costa Rica region, making Multiplayer inaccesible. Tried everything in this forum, but nothing works, even contacted Playstation Support. I think its time to include the map packs in the game, not as an add on, or add the map packs to Costa Rica region.

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Cheaters

    Recorded cheater using exploint in factions, Bills Town specifically. He glitch behind the boundary of the map and could shoot through walls half way through the map. I recorded and can provide the video.

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. Coop mode TLOU part 2

    I would like a "wave of infected" mode, obviously in TLOU part 2. If someone reads me, support me with a vote ... It would be great to play a cooperative horde mode (online)

    2 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Multiplayer Does not safe anymore

    The Faction Multiplayer used to work fine, but about wo Weeks ago i got thrown back to level 0 and the game does Not safe my Progress anymore, so i always have to start from the beginning (Tutorial etc.).

    I'm playing on the Ps4 Slim, the Internet cant be an issue singe every other Online game is Working Fine (Nat 2)

    Thank you :)

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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