The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. CHEATERS SHOOTING THRU WALLS Glitch/Exploit with "shoulder switch shoot" at Anyone

    This a VERY BIG ISSUE / BUG that is affecting your Multiplayer side of PvP. I know you guys are focused on TLOU2 but this issue is too GAME BREAKING AND UNFAIR for those who cant do anything about it or arent good at the game. Maybe when your second game gets hyped, and they want to try the First TLOU before part 2 comes out, and see this broken HUGE ISSUE, Expect less Sales and complaints before the release, like now for example. I am complaining since this game has a huge content community and streaming community, and we…

    151 votes
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    6 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. When trying to connect to the Last of Us Factions servers i get this message: “Error authentication failed”

    Not connecting, getting authentication error when im trying to connect to
    servers for Last of Us Factions Multiplayer.

    1,243 votes
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    306 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. Multiplayer Cheating - Patch Request

    Crouch Walk Glitch - Last of Us Cheating - Please Patch

    This cheat has become normal with many players using it. Can you please patch this game. Multiplayer is becoming unplayable.

    76 votes
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. Bills town glitch in map

    Please refer to the video a player made to show you the problem that is now being exploited by other players.

    The least thing you could do Naughty dog is fix these glitches since we won't be seeing the sequel anytime soon.

    https://www.youtube.com/watch?v=HQTJ1NWjFck

    1 vote
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Faction not connection games

    Currently (June 9, 2019), Factions is not connecting games. Games are found and maps are voted on but after a few minutes of loading, the "Lost connection to host" message is displayed. This has happened all morning.

    2 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. The last of us ps3 (EU physical disc)

    Even though i purchased the last of us new on disc and the season pass years ago i never attempted to play the factions multiplayer. Now when i have tried to access factions it asks for a pass code, the one that is printed in my booklet doesn't work anymore and there is currently no way to obtain a new one. Is anyone at Naughty Dog able to resolve this please as i am sure i am not the only person with this problem? Thank you.

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. About the trophy

    So the TLOU server on PS3 will go offline in September, what happen to people if they want to get multiplayer trophy but the server are offline?

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. Não consigo entrar no modo multiplayer com minha conta principal

    Bom dia.
    Estou tentando entrar no modo online do The Last of Us para PS3 desde ontem com a minha conta principal, mas a tela sempre trava no final do "conectando". Daí, tenho que desligar e ligar o console novamente para destravar. Criei outra conta e essa outra conta secundária entra normalmente, não trava no final do "conectando". Que tipo de problema é esse? Jogo God of War Ascension online também e entra normalmente na conta principal e secundária.
    Tenho acesso a TUDO da PSN: PS Store, meus downloads, sincronizei os troféus... A única coisa que não estou conseguindo fazer…

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. Error downloading config file

    I’m trying to connect to the multiplayer but I got error downloading config file. I’m from Iraq my connection method is wi-fi Nat type 2 Connection Speed Download 5mbps
    Connection speed upload 4mbps
    I have 64GB free space
    Time since one month
    I have a disk
    Ps4 model is CUH-1001

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. No puedo jugar al multijugador por el problema de los mapas que tengo que descargar

    Tienen que arreglar ese error sino para nada me compré ese juego lo mismo me pasaba en PS3

    7 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. On Deleting Multiplayer Progress

    My issue is with TLOU MP on PS3 but I am posting this here because I could not find a dedicated support forum for the PS3 version.

    Is it possible to reset my Factions progress so that I can start over? It's been years since I've played and I'd like to start fresh before the servers are decommisioned in September. I don't mean deleting trophies, just in-game progress.

    Could this be done? And if so, could this be done on my end or the dev team end?

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Haker

    Почему в игре мультиплеера очень много читеров?почему вы с ними не боретесь ?

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. Dead zone

    Please add a slider to change the size of the right sticks dead zone from 0-20%

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. Multiplayer facções não conecta de jeito algum.

    Tenho duas contas: uma secundária e uma principal, e apenas a secundária conecta no modo multiplayer, a principal não. Quando carrega 3/4 da barra do "conectando...", o jogo trava meu console na conta principal. Por que não está conectando? Problema nos seus servidores? Porque já fiz TUDO no PS para resolver e nada resolveu.

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. Multiplayer of the second part.

    Good day naughty dog company. I want to thank you for the games that you are releasing. And I would like to pay attention to the game "The Last of Us", but rather multiplayer games. If you follow the game, you probably know that players arrange tournaments in the game and play in the tournament by their own rules: do not use armor, Molotov cocktails, purchased weapons and these rules make the game more interesting. Playing with other players, you meet very good players and they do not give a chance to buy armor at once, or you meet rats…

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. Need help from Naughty Dog. Please respond.

    Been playing multiplayer for the last 2 months. I use a mobile hotspot which gives me nat type 3. I’m told it’s impossible to change it to type 2. The first 5-6 weeks of playing, the white plug of death only showed up occasionally. I was still able to play. Over the last 2 weeks the white plug shows up constantly and I’m unable to move or I get kicked from the match. Why was I able to play the first month and now I’m not able to play? Nothing has changed with my connection. Exactly the same. Why was…

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. Quick turn doesn't work on MP

    Maybe it's a bug on PS3 but I can't do quick turn on MP Fraction. Quick turn work just fine on Story Mode. Does anyone else have this problem for PS3 or PS4?

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. "Error connecting to authentication server"

    Hey everyone!

    First of all, I'm sorry for this. I know it's a topic of The Last of Us Remastered, but I didn't find any dedicated place here for Uncharted 2.

    My problem is that since the last PS3 system update (4.84), I couldn't connect to Uncharted 2: Among Thieves' multiplayer on PS3.
    When I try, the game always writes the following:
    "Error connecting to authentication server."
    I asked my friends, they can't connect too.

    So please, Naughty Dog, could you look after this?
    I know that Uncharted 2 is an almost 10 years old game, but me and my…

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. Unstable connection screen

    Just a thought: I realised how Uncharted 4 shows a 'connection screen' to players with poor connection and I was wondering if the same can be done to The Last of Us Remastered when players connect to factions. Please read this and consider adding this in. Please forgive me if this is already an existing idea.
    Kind regards, Amaan_munir786

    4 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Instant execution no downed state?!

    Something that I have realised is that some opposing players are able to kill other players (like me) without them being in the downed state. This is a continuous problem which happens to me in almost every match I play. It is possible that some players have an unstable connection. Weapons like shorty, variable rifle and burst rifle especially can kill players without them going into the downed state. Please read and fix this issue.

    Kind regards, Amaan_munir786

    4 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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The Last of Us Remastered

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