The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. When trying to connect to the Last of Us Factions servers i get this message: “Error authentication failed”

    Not connecting, getting authentication error when im trying to connect to
    servers for Last of Us Factions Multiplayer.

    1,243 votes
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    307 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Multiplayer Cheating - Patch Request

    Crouch Walk Glitch - Last of Us Cheating - Please Patch

    This cheat has become normal with many players using it. Can you please patch this game. Multiplayer is becoming unplayable.

    6 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. Switching Teams (No parties)

    I've played 5 matches literally with the same people against the same team in NO PARTIES. I would like for naughty dog to fix this. Please update the game to switch up the teams more often it's not fair to me or to everyone in the lobby.

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. What happened to the baseball bat in factions?

    I realised when I looked at the tips I saw a baseball bat. What happened to it? Was it not allowed to become a melee weapon? Or maybe the team forgot about it? Please let me know as I'm curious.

    Kind regards, Amaan_munir786

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Unstable connection screen

    Just a thought: I realised how Uncharted 4 shows a 'connection screen' to players with poor connection and I was wondering if the same can be done to The Last of Us Remastered when players connect to factions. Please read this and consider adding this in. Please forgive me if this is already an existing idea.
    Kind regards, Amaan_munir786

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Instant execution no downed state?!

    Something that I have realised is that some opposing players are able to kill other players (like me) without them being in the downed state. This is a continuous problem which happens to me in almost every match I play. It is possible that some players have an unstable connection. Weapons like shorty, variable rifle and burst rifle especially can kill players without them going into the downed state. Please read and fix this issue.

    Kind regards, Amaan_munir786

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. CHEATERS SHOOTING THRU WALLS Glitch/Exploit with "shoulder switch shoot" at Anyone

    This a VERY BIG ISSUE / BUG that is affecting your Multiplayer side of PvP. I know you guys are focused on TLOU2 but this issue is too GAME BREAKING AND UNFAIR for those who cant do anything about it or arent good at the game. Maybe when your second game gets hyped, and they want to try the First TLOU before part 2 comes out, and see this broken HUGE ISSUE, Expect less Sales and complaints before the release, like now for example. I am complaining since this game has a huge content community and streaming community, and we…

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. Matchmaking

    I would like to earn Platinum trophy from TLoU , but it is impossible , matchmaking is terrible , when game begin i played like this 7-0-0-0 vs 999-999-988-517 , after that match my clan was dead so i must start from the begin . Now please tell me How should i get 2 trophys from multiplayer when matchmaking give against me these people with 999 lvl ?

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. When will ND finally prevent cheaters?

    Auto aim, unbelievably fast weapons change, unlimited ammunition, no need for reload, absurdly fast players, and so forth... I mean, the list is so huge that makes the multiplayer experience so NOT enjoyable. I think Naughty Dog had a lot of time to fix what's the best multiplayer ever created (in my opinion). So the question is: When will Naughty Dog finally fix and prevent cheaters? In the mean time, can't you at least ban these people?

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. The Last Of Us - Impossible Multiplayer Trophies PS3

    Hi,

    The Reclaimed/Abandoned Territories trophies are outrageous on PS3. Obtain at least 3 executions/downs without dying. It's no wonder yous have decided not to include them in the PS4 version, which is grossly unfair by the way to 'the last of us' on PS3 (pun intended). I've played over 100 matches in the past few months and no one plays the abandoned territories DLC, so these trophies are now unachievable.

    Could you at least release a final update that would make them obtainable in a 1v1 private match for those who want to achieve 100%? Thanks.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. multiplayer bug

    Hello! não consigo formar grupo para jogar multiplayer, ou não consigo entrar em um grupo.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. XMB screen during match

    During matches - I am often bumped to the XMB screen when engaged with an opponent. The amount of lag is very high as well.
    PS4 Pro
    Disk
    Re-installed: 13 November 2018
    System Free Space - 658.4GB

    Multiplayer
    Ethernet wired connection
    NAT Type: Type 2
    Download Speed: 224.7
    Upload Speed: 8.1

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. Map rotation wildly unbalanced

    I saw Bookstore once very early on, but now in 70 games it has yet to reappear, even as a vote, let alone people voting to play on it.

    [1-(2/15)]^70 = 0.004% probability that should happen, should maps have an equal chance to show up.

    I've also only seen Suburbs 3 times (to vote on, not actually play), and forget a couple of the other maps exist until they pop up about as often.

    And yet, Checkpoint, Wharf, Water Tower, The Dam, and Coal Mine are seemingly rotated between every 2-4 games.

    It doesn't matter the game mode, this happens…

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. Modded controls

    Hi I was wondering if there would be anything you guys could do to make the multiplayer not work with modded controls. I play the multiplayer alot and it has become over run with players using modded controls. It really making the game unfun and infair to play.

    19 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. Unable to join party with my friend

    Whenever i want to join party with my friend the "unable to join party" message always shows up. No matter who send the invitation, it always shows up. Our username is "bluesss1905" and "blanksbeer". Please fix this naughty dog!

    6 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. 7 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. Active Exploits/Glitches as of 4/2017

    aim down glitch - randomly but often when you aim, it auto aims you at the floor (not an exploit, but extremely frustrating): https://www.youtube.com/watch?v=owA9MBYbUv0
    suburbs fence glitch (most exploited glitch in the game): https://youtu.be/B0WJLVIDqqQ?t=7m27s
    Strategist to spawn outside of the map on checkpoint: https://youtu.be/B0WJLVIDqqQ?t=3m46s
    and in bus depot: https://youtu.be/Xx2xF7MkQDM?t=39s
    and in university: https://youtu.be/kne78dEFBlo?t=1m
    see through a wall on financial plaza: https://youtu.be/B0WJLVIDqqQ?t=4m57s
    see through truck on financial plaza: https://youtu.be/C-GbgTg1PBM?t=13s
    see through map glitch on lakeside: https://youtu.be/hgprsmaxG-k?t=9s
    tree glitch on bookstore: https://youtu.be/lYbAVSSh4XU?t=3m21s
    boat glitch on beach: https://youtu.be/430_xwmiXmg?t=33s

    Another that I'm not sure if glitch or not, often when using a 2x4 or…

    11 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Burst rifle

    Iam a top 10 last of us player and I have been in many clans .. My problem is with the balance of one gear.. All gears are well balanced except for the burst rifle its very powerful from close range and long range.. It can not match any other gear... Other gears can not stand to this gun no matter how much of a player you are.. I don't like playing with this type of gear but I have to because it's the only way I can win the match if one of the other team players is using…

    17 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. Won't load factions

    I've been playing factions for a long time now, and I've never had this issue. Every time I click on Factions MP, it loads a little and says "You have been disconnected from the game servers. You just reconnect to access online." All my other games work just fine online(ex: Gta5), so it's not my internet issue. PLEASE HELP! I only play this game(I love naughty dog), and I'm only gonna stop playing it when Uncharted 4 comes out!I get bored when this kinda stuff happens to TLOUR

    7 votes
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    started  ·  21 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. I cannot find treacherous territories on the ps store

    I cannot find the treacherous territories map pack anywhere on the playstation store.I have talk with PlayStation support about it and they acknowledg that it isnt there, (only abandoned and reclaimed are). Yet when attempting to download from the in game downloadables i get the message "this content cannot be selected at this time". I VERY much doubt this is due to a psn outage and i am honestly hoping for any help that can be provided.

    9 votes
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    9 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you are still encountering this issue.

    1) Go to Notifications
    2) Go to go to Downloads
    3) Locate the Treacherous Territories Update file.
    4) Delete it.
    5) Restart your PS4.

    The file should be re-downloaded, and function. Please post below if it doesn’t work.

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