The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. Erro e-82000102

    I cant buy The new dlc crossbow but i can buy the lasts dlc before the deadless dlc, the intes ifen go TO the shoping cart
    Can you help ??

    1 vote
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    under review  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add Ons Purchase

    hi i love The Last of us so much, and with the new upgrade it is very awesome and i would like to own those new stuff that you guys added in this update.
    but everytime i press buy there will be an error (E=82000102) it says i need to add funds in my wallet and i did. yet i could not buy it.
    i will appreciate it if you guys can fix this.
    i really want those items. thank you so much team The Last of Us

    1 vote
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    under review  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. 10 votes
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    under review  ·  5 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. Helmet hitbox smaller?

    Every time I play, I feel like once a the other team starts buying armour and more specifically the helmet, it becomes harder to hit their head. I feel the hit box when a player is wearing a helmet is a lot smaller. If this is the case, could you guys please increase the size of the hit box when a player is wearing a helmet so it is equal to the regular head without the helmet.

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Hunting Rifle damage

    I find that the damage the hunting rifle does is way too much!! The great thing about the hunting rifle is the one shot headshot, which takes great skill to pull off. With the new damage model, all the person has to do is hit the body and switch to a revolver which takes all the skill out of the hunting rifle. There are also many other ways a person could combo with the hunting rifle now. The hunting rifle is a longer range weapon and takes skill to use. The new damage model takes the tactics and skill away…

    5 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. PS4 can't connect to Factions MP.

    I bought the game day 1 on my PS4(disk version.) This problem never occurred until today.When I try to connect to factions mp I get the ''connecting'' bar as usual.Only problem is that the bar stops midway and thus I cant plaay the multiplayer.
    Connection method-WiFi.
    Nat type-2
    Connection speed download and upload-300-500 kbps.

    12 votes
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    under review  ·  4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Firefly journey resets on week 12

    I reached the final week of the firefly journey which has just reset to week 1 day 1. After day 2 of week 12 I was asked to choose a faction at the start of each round. After a few rounds the game reset to day1 before completing the journey.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. Losing parts during respawn screen

    PS4
    Nat Type 2
    Wired

    My problem is if I get a down, execution or etc. just before, I die I will lose any of these parts, if I try to use them during the in game store while I wait to respawn. This also happened on the PS3 version.

    2 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. Inviting Friends

    I am not able to invite friends in Factions Mp. How can I invite friends to play with me

    1 vote
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    under review  ·  2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. Starting today the game began telling me that i was not connected to the internet.

    Now it lets me into the lobby, but tells me i cant connect to the server. I have played almost daily for months without a problem.

    My NAT type is type 2, connection speed: (down)8.2 Mbps(up)2.3

    What can I do?

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. I cant connect Factions MP

    Yesterday i had no problems with the multiplayer but when I tried to connect Factions MP today, it says check your connection etc. So I deleted the game but this time i couldn't download updates and territory maps. And when I try to look for the DLC s the game freezes and says check your connection. I dont know what is wrong with the game but i love this game and i want to solve the problem. I hope you can help me

    0 votes
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    under review  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Make the emblems more prevalent and noticeable in the game. Put our emblems after our rank Ex: 120//[emblem]PSNNAMEHERE

    Make the emblems more prevalent and noticeable in the game. Put our emblems after our rank Ex: 120//[emblem]PSNNAMEHERE

    11 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. multiplayer does not save progress

    multiplayer does not save progress. 1.04 version of the game. This problem spoils a great game!

    10 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. Bar wont load

    My recent problems offline ( not able to save) and online ( download free content to play online, even I downloaded them already) are solved because I restored my licenses.

    I still cant play online because i stay stuck in the loading screen after bar loads for about 15%

    1 vote
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    under review  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. Don't get the supplies Sometimes after i complete a match

    Sometimes when i play any kind of game mode after the match is complete I don't get the supplies for the match and it do not count as a day.

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. Can't join factions on TLOU Remastered.

    I can't join factions. When I try to, a message appears telling me I have to download the new map pack. PS Store opens but I can't download the DLC because it is already installed on my PS4.
    I tried removing the game, then reinstalling it again and downloading both the update and the DLC. Same problem.
    What else can I try?

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. Multi-player is broken for me, 1/3 of the matches I join.

    PS4 model: CUH-1001A
    Disk version
    I've reinstalled the game twice, it's been about 3 weeks since last install.
    110 gigs of free space on my HDD

    Connection Method: LAN cable
    Nat Type: Type 2
    Download Speed: 51.2 Mbps
    Upload Speed: 4.7 Mbps

    My problem is with multiplayer seeming to completely break in about 1 out of 3 matches. As players die, they don't respawn in, and it seems as if I'm the only person left in the server, I can still see other players in the player list, and I can HEAR them fighting around me, but all I can…

    28 votes
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    21 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. unable to play multiplayer, error ce-34878-0 immediately appears after loading is finished

    PS4 model : CUH-1006A
    Disk or digital download : DISK
    Time since install : if for the update file, 2014/9/4 12:09 am
    System Free Space: 273 GB

    Connection Method: Wi-Fi
    Nat Type : TYPE 2
    Connection Speed Download : 3.1 Mbps
    Connection Speed Upload : 700 kbps

    i have been playing multiplayer and i am on week 12, there seems to have a bug, i am on the last day, finished with the tasks, and then after game, it wont load anymore, tried all possible workarounds and contacted sony support with this as well, initialized my ps4 and re installed,…

    12 votes
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    started  ·  8 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. Can not connect to factions

    Had to refresh licenses to get rid of the free map message. Now it just hangs up at the connecting screen. Please help

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. My interrogation mode's leaderboard is mixed survivor’s leaderboard... I think.

    First, Thanks for Naughty Dog.
    because this game is best of the my game history~!

    I played many many time TLOU since 14/06/2013.
    but oneday I saw very wrong problem.
    it was my leaderboard.(factions MP mode)
    Mmm... it is hard to explain.
    look at this picture... oMG.. is space can’t upload pic?

    haaaaa...(because I can’t speak & write English very well...)

    whatever! I can write the all letter in picture!

    in layman's terms, survivor mode and interrogation mode's kill/death rate is combined.

    Occurrence condition is this.
    1. Check the leaderboard.

    LEADERBOARDS
    SURVIVORS – GLOBAL/ Parts 241.7/ Best Game 5275/ Time…

    1 vote
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    under review  ·  0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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