The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. Multiplayer facções não conecta de jeito algum.

    Tenho duas contas: uma secundária e uma principal, e apenas a secundária conecta no modo multiplayer, a principal não. Quando carrega 3/4 da barra do "conectando...", o jogo trava meu console na conta principal. Por que não está conectando? Problema nos seus servidores? Porque já fiz TUDO no PS para resolver e nada resolveu.

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Não consigo entrar no modo multiplayer com minha conta principal

    Bom dia.
    Estou tentando entrar no modo online do The Last of Us para PS3 desde ontem com a minha conta principal, mas a tela sempre trava no final do "conectando". Daí, tenho que desligar e ligar o console novamente para destravar. Criei outra conta e essa outra conta secundária entra normalmente, não trava no final do "conectando". Que tipo de problema é esse? Jogo God of War Ascension online também e entra normalmente na conta principal e secundária.
    Tenho acesso a TUDO da PSN: PS Store, meus downloads, sincronizei os troféus... A única coisa que não estou conseguindo fazer…

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. The emote system

    Naughty Dog! You have got to do something with this emoji system! I love it but the button placement is in the wrong place. Maybe for TLOU2 to it wouldn’t be so easy to accidentally hit it when you’re trying to kill people and be stuck in place. However, I love you guys keep up the good work can’t wait for TLOU2!

    0 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. Cidade do bill

    Bug na cidade do onde jogadores estão pulando para o outro lado da grade no começo do mapa e ficam matando todo mundo e não tem como fazer nada a não ser sair do jogo

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. On Deleting Multiplayer Progress

    My issue is with TLOU MP on PS3 but I am posting this here because I could not find a dedicated support forum for the PS3 version.

    Is it possible to reset my Factions progress so that I can start over? It's been years since I've played and I'd like to start fresh before the servers are decommisioned in September. I don't mean deleting trophies, just in-game progress.

    Could this be done? And if so, could this be done on my end or the dev team end?

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Haker

    Почему в игре мультиплеера очень много читеров?почему вы с ними не боретесь ?

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Dead zone

    Please add a slider to change the size of the right sticks dead zone from 0-20%

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. When will ND finally prevent cheaters?

    Auto aim, unbelievably fast weapons change, unlimited ammunition, no need for reload, absurdly fast players, and so forth... I mean, the list is so huge that makes the multiplayer experience so NOT enjoyable. I think Naughty Dog had a lot of time to fix what's the best multiplayer ever created (in my opinion). So the question is: When will Naughty Dog finally fix and prevent cheaters? In the mean time, can't you at least ban these people?

    4 votes
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. Multiplayer of the second part.

    Good day naughty dog company. I want to thank you for the games that you are releasing. And I would like to pay attention to the game "The Last of Us", but rather multiplayer games. If you follow the game, you probably know that players arrange tournaments in the game and play in the tournament by their own rules: do not use armor, Molotov cocktails, purchased weapons and these rules make the game more interesting. Playing with other players, you meet very good players and they do not give a chance to buy armor at once, or you meet rats…

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. "Error initializing session manager."

    Cannot connect to Factions MP.

    172 votes
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    17 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. Need help from Naughty Dog. Please respond.

    Been playing multiplayer for the last 2 months. I use a mobile hotspot which gives me nat type 3. I’m told it’s impossible to change it to type 2. The first 5-6 weeks of playing, the white plug of death only showed up occasionally. I was still able to play. Over the last 2 weeks the white plug shows up constantly and I’m unable to move or I get kicked from the match. Why was I able to play the first month and now I’m not able to play? Nothing has changed with my connection. Exactly the same. Why was…

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Quick turn doesn't work on MP

    Maybe it's a bug on PS3 but I can't do quick turn on MP Fraction. Quick turn work just fine on Story Mode. Does anyone else have this problem for PS3 or PS4?

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. "Error connecting to authentication server"

    Hey everyone!

    First of all, I'm sorry for this. I know it's a topic of The Last of Us Remastered, but I didn't find any dedicated place here for Uncharted 2.

    My problem is that since the last PS3 system update (4.84), I couldn't connect to Uncharted 2: Among Thieves' multiplayer on PS3.
    When I try, the game always writes the following:
    "Error connecting to authentication server."
    I asked my friends, they can't connect too.

    So please, Naughty Dog, could you look after this?
    I know that Uncharted 2 is an almost 10 years old game, but me and my…

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. Unstable connection screen

    Just a thought: I realised how Uncharted 4 shows a 'connection screen' to players with poor connection and I was wondering if the same can be done to The Last of Us Remastered when players connect to factions. Please read this and consider adding this in. Please forgive me if this is already an existing idea.
    Kind regards, Amaan_munir786

    4 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. Instant execution no downed state?!

    Something that I have realised is that some opposing players are able to kill other players (like me) without them being in the downed state. This is a continuous problem which happens to me in almost every match I play. It is possible that some players have an unstable connection. Weapons like shorty, variable rifle and burst rifle especially can kill players without them going into the downed state. Please read and fix this issue.

    Kind regards, Amaan_munir786

    4 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. Ps3 multiplayer asking for code

    I just bought the last of us on ps3 and can't go online it ask for a code and I typed in the one that came with the game but its expired how can I get a new code??

    1 vote
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  17. Level restarted from 759 to 0

    hey Naughty_Dog, i've been playing The Last of Us multiplayer for almost 4 years and my lvl is 759 but today when i selected Factions MP and noticed my lvl become 0. just like it seems for new players. restart PS4 & Internet but still same. please help me!

    1 vote
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  18. 1 vote
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  19. The Last Of Us - Impossible Multiplayer Trophies PS3

    Hi,

    The Reclaimed/Abandoned Territories trophies are outrageous on PS3. Obtain at least 3 executions/downs without dying. It's no wonder yous have decided not to include them in the PS4 version, which is grossly unfair by the way to 'the last of us' on PS3 (pun intended). I've played over 100 matches in the past few months and no one plays the abandoned territories DLC, so these trophies are now unachievable.

    Could you at least release a final update that would make them obtainable in a 1v1 private match for those who want to achieve 100%? Thanks.

    1 vote
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  20. Switching Teams (No parties)

    I've played 5 matches literally with the same people against the same team in NO PARTIES. I would like for naughty dog to fix this. Please update the game to switch up the teams more often it's not fair to me or to everyone in the lobby.

    4 votes
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