The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. ANSTENBERG and MISTERSOCIOPATH ARE RUINING EVERYONES GAME . ANSTENBERG COULD BE THE SAME PLAYER WHO CHANGED THE NAME TO MISTER SOCIOPATH AND

    ANSTENBERG and MISTERSOCIOPATH ARE RUINING EVERYONES GAME . ANSTENBERG COULD BE THE SAME PLAYER WHO CHANGED THE NAME TO MISTER SOCIOPATH AND THEY ARE JUST just messing in the Supply Game evrytime. Please do something naughtydog . Block this players IP or take his gaming rights .

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Multiplayer progress doesn't save!

    Hello, i'm brazilian, I bought and downloaded the digital copy the game a few weeks ago. After completing the amazing campaign and the DLC, I gave a try to the MP, loved it, played until week 3 day 1 as hunter.
    The next day i opened the game and went for MP again, but after it connected, the game asked me to choose a faction again, and set me to level 0 at week 1 day 1 and lost all my supplies and unlocks!
    So I played a few matches, and after going back to the menu and then back…

    12 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. Unable to join party with my friend

    Whenever i want to join party with my friend the "unable to join party" message always shows up. No matter who send the invitation, it always shows up. Our username is "bluesss1905" and "blanksbeer". Please fix this naughty dog!

    6 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. Active Exploits/Glitches as of 4/2017

    aim down glitch - randomly but often when you aim, it auto aims you at the floor (not an exploit, but extremely frustrating): https://www.youtube.com/watch?v=owA9MBYbUv0
    suburbs fence glitch (most exploited glitch in the game): https://youtu.be/B0WJLVIDqqQ?t=7m27s
    Strategist to spawn outside of the map on checkpoint: https://youtu.be/B0WJLVIDqqQ?t=3m46s
    and in bus depot: https://youtu.be/Xx2xF7MkQDM?t=39s
    and in university: https://youtu.be/kne78dEFBlo?t=1m
    see through a wall on financial plaza: https://youtu.be/B0WJLVIDqqQ?t=4m57s
    see through truck on financial plaza: https://youtu.be/C-GbgTg1PBM?t=13s
    see through map glitch on lakeside: https://youtu.be/hgprsmaxG-k?t=9s
    tree glitch on bookstore: https://youtu.be/lYbAVSSh4XU?t=3m21s
    boat glitch on beach: https://youtu.be/430_xwmiXmg?t=33s

    Another that I'm not sure if glitch or not, often when using a 2x4 or…

    11 votes
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. 7 votes
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Faction progress not saving

    My mp prgress is stuck at week 8 day 5 ..... Evrytime i play it till week 9 or above and when i restart its back at week 8 day 5 ... Please help even when go back to menu and return its the same problem .
    Last of us remasterd digital . vr 1.06.032
    Ps4 1208 asia
    Latest firmware

    64 votes
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    5 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. No se conecta a ninguna partida multijugador

    No me conecta a ninguna partida multijugador busca y aunque descargue una y otra vez el Pack de mapas no se conecta

    Tipo NAT 3
    Velocidad de conexión 5.1mbps
    Velocidad de carga: 501.8kbps

    2 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. Factions - NOT SAVING ONLINE PROGRESS

    Hi I started playing Factions last night on version 1.06.032. I have the most up to date PS Firmware: 4.0
    I have about 400GB+ free space. I went through single player without a hitch and all of the saving worked.

    So it doesn't matter how long I play factions for if I close my application or back out to the main menu it doesn't save. Whenever I go back into Factions I have to restart all of my progress. I'm greeted at week 1, day 1 and I have to choose between hunters or fireflies. This is pretty annoying because…

    32 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. 10 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. I am stuck in "searching for optimal game"

    The last 4 days in tlou mp is taking forever "searching for optimal game", i played once and then the other players disappear forever. My internet connection is perfect, i can play multiplayer with other games. I also read complains about this in playstation forums.

    13 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. Burst rifle

    Iam a top 10 last of us player and I have been in many clans .. My problem is with the balance of one gear.. All gears are well balanced except for the burst rifle its very powerful from close range and long range.. It can not match any other gear... Other gears can not stand to this gun no matter how much of a player you are.. I don't like playing with this type of gear but I have to because it's the only way I can win the match if one of the other team players is using…

    15 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Won't load factions

    I've been playing factions for a long time now, and I've never had this issue. Every time I click on Factions MP, it loads a little and says "You have been disconnected from the game servers. You just reconnect to access online." All my other games work just fine online(ex: Gta5), so it's not my internet issue. PLEASE HELP! I only play this game(I love naughty dog), and I'm only gonna stop playing it when Uncharted 4 comes out!I get bored when this kinda stuff happens to TLOUR

    8 votes
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    started  ·  21 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. Remove trophies online in the last of us PS3 an PS4

    because I´ve account (spain) and other people too and i can´t get trophy platinum

    6 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. THIS CONTENT CANNOT BE SELECTED AT THIS TIME

    hello, i have problem with "the last of us multiplayer " when i press on "FACTIONS MP" in the game its asking me if i want to download some free maps then i press ok and its telling me ""THIS CONTENT CANNOT BE SELECTED AT THIS TIME" i checked a bit in the internet and i saw thats not rear , alot of users have the same problem they said i need to RESTORE MY PSN , i did that and it didnt help, what to do ? i want to play that game and i cant . thanks ,

    9 votes
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    13 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    When the error message “This content cannot be selected at this time” is displayed it is normally caused by an inability to connect to PSN. It can either be a PSN outage, or a local connection problem.

    Can you run an internet connection test and verify you have access to PSN?

    If you do, could you please verify that your PSN ID and your version of the game are from the same region?

  15. Multilayer maps download not available

    Each time I select "Factions MP" it comes up saying I must download some free Map content, I select ok and it takes me to the PlayStation store screen with an error message saying the content cannot be selected at this time, I have also tried finding it via the store alone without the game playing and the same issue.
    I have tried renewing the licenses, deleting and reinstall the game a few times and also rebuilding the database but still the same message. I do not want to have to create a new user account because I want the…

    5 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. I can't conect on multiplayer. But the internet are normal on PS4, psn.... just the last of us not conect

    I can't conect on multiplayer. But the internet are normal on PS4, psn.... just the last of us not conect

    4 votes
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  17. i can't play online anymore

    I used to be able to play online but not anymore

    4 votes
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  18. I cannot find treacherous territories on the ps store

    I cannot find the treacherous territories map pack anywhere on the playstation store.I have talk with PlayStation support about it and they acknowledg that it isnt there, (only abandoned and reclaimed are). Yet when attempting to download from the in game downloadables i get the message "this content cannot be selected at this time". I VERY much doubt this is due to a psn outage and i am honestly hoping for any help that can be provided.

    9 votes
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    9 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you are still encountering this issue.

    1) Go to Notifications
    2) Go to go to Downloads
    3) Locate the Treacherous Territories Update file.
    4) Delete it.
    5) Restart your PS4.

    The file should be re-downloaded, and function. Please post below if it doesn’t work.

  19. The multiplayer leaderboards in The last of us factions is littered with hackers and people that have only logged 1 or 2 minutes.

    Could the naughty dog staff please clean up the leaderboards by allowing only the people that has 1 day played to qualify for the leaderboards, because currently the top 1000 players only consist of hackers or people who have only 1 or 2 minutes played.

    20 votes
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    started  ·  4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Intermittent Lag

    Wired
    Nat type: type 2
    Connect speed download: 25mb
    Connect speed upload: 1.4mb

    500gb jet black uk ps4 model. Basically the only one on the market.
    Digital copy
    Circa. Beginning of January since install
    Free space: 250gb

    I also ran a broadband speed checker on my laptop which is running on wi fi.
    Broadband speed checker:
    Download speed: 20mb
    Upload speed: 2.10mb
    Ping: 281ms

    Have been trying to play games of last of us over the last ten days and EVERY match has had intermittent lag.

    Usually if I'm running alongside my team mates with them in my view they…

    20 votes
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    started  ·  16 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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