The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. Multiplayer won't connect

    Hello,

    I've been trying to play online for two days now, but no luck. I keep getting the message "Please make sure your system is connected to the Internet".

    My internet is working fine on PS4 for all other applications, including online games such as Battlefield 4 and Fifa.

    Nat Type 2
    Download: 35 mbps
    Upload: 3mbps
    Location: Brazil

    I've tried to restart my router, restart the ps4 and all other standard procedures. Even tried a different DNS server.

    That's really annoying. I just bought the game. We're in 2016. It's a shame... You could at least display an accurate…

    25 votes
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. multiplayer progress stuck since 1.02.016

    Ever since patch 1.02.016 the multiplayer progress I had with the fireflies journey is stuck on week 7, day 2. No matter how many games i play, be it survivor or interogation, the scores, parts, etc. etc. won't be shown nor counted and even skips the results screen.

    25 votes
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    under review  ·  17 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. Rapidfire

    Hello can you bring a patch or an update to unable rapidfire pad for The Last of Us PlayStation 4. It will be greatly appreciate. Thanks

    24 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. The Last of Us Remastered in MP Faction; Error Authentication Failed.

    Unfortunately, I ran into an issue on The Last of Us Remastered in the MP Faction with an Error Authentication Failed message. I attempted to Factory Reset My Playstation 4 system. Yet, the issue of the message still pops out and I am curious to know whether it would fix itself or if i am have instruction to fix this issue

    Ps4 Model: CUH-1115A
    Digital Copy
    Lasted Updated: 8-12-2016 9:42am
    Free Space at 35.45GB

    WiFi
    NAT Type 2
    Download Speed- 16.6 Mbps
    Upload Speed- 1.5 Mbps

    24 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. 24 votes
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    11 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. The Last of Us Factions Multiplayer NOT working (PS4)

    I bought a PS4 earlier this week, and with the console came The last of US Remastered (Disc). I signed up for PS+ (subbed for a year) and I tried Factions MP, I got "to connect to factions you must download some FREE content" and then I got "this content cannot be selected at this time".

    Accordingly I tried the following:
    1) Go to Notifications
    2) Go to go to Downloads
    3) Locate the Treacherous Territories Update file. - However I could not find "Treacherous Territories Update file" So I deleted the update V1.06 or something.
    4) Delete it.
    5)…

    23 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Can't find match

    Bought tlou remastered digital version about a month ago. I recently started playing the multiplayer. The first few times I played everything worked fine but then it started taking a really long time to find a match and now it just doesn't find any at all and keeps saying its searching for one to no avail. It's getting really frustrating since I never played the multiplayer when I had it on PS3 and now I've got it on ps4 and I'm finally getting into it, it doesn't work. Any help with this would be greatly appreciated

    23 votes
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    under review  ·  10 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. TLOU is still the most addictive MP I've ever played. How much money would we need to raise for another DLC if I'd do a fundraising campaig?

    TLOU is still the most addictive MP I've ever played. How much money would we need to raise for another DLC if I'd do a fundraising campaig?

    21 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. 21 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. Intermittent Lag

    Wired
    Nat type: type 2
    Connect speed download: 25mb
    Connect speed upload: 1.4mb

    500gb jet black uk ps4 model. Basically the only one on the market.
    Digital copy
    Circa. Beginning of January since install
    Free space: 250gb

    I also ran a broadband speed checker on my laptop which is running on wi fi.
    Broadband speed checker:
    Download speed: 20mb
    Upload speed: 2.10mb
    Ping: 281ms

    Have been trying to play games of last of us over the last ten days and EVERY match has had intermittent lag.

    Usually if I'm running alongside my team mates with them in my view they…

    20 votes
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    started  ·  16 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. The multiplayer leaderboards in The last of us factions is littered with hackers and people that have only logged 1 or 2 minutes.

    Could the naughty dog staff please clean up the leaderboards by allowing only the people that has 1 day played to qualify for the leaderboards, because currently the top 1000 players only consist of hackers or people who have only 1 or 2 minutes played.

    20 votes
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    started  ·  4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Modded controls

    Hi I was wondering if there would be anything you guys could do to make the multiplayer not work with modded controls. I play the multiplayer alot and it has become over run with players using modded controls. It really making the game unfun and infair to play.

    19 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. Can’t play multiplayer

    It’s been two days that I can’t play the multiplayer mode. It says :
    « Error Authentication Failed » and I have another type of error about the initialisation.
    And when I don’t have those errors, I just can’t find a match or it says that they failed about searching a match.
    Can I have an answer please?

    PS4 slim
    1 TO about 450go free
    NAT type 2
    Internet: Wireless
    Installed TLOU remastered via PS plus (about 3 months ago)
    France
    PSN: Unicorn _ S _ 02 (without space)
    Download speed: 8Mbps
    Upload speed: 1Mbps

    19 votes
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    8 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. My problem is terribe latency

    I've been playing multiplayer forever, donated like well over a hundred dollars for TLOU. But yet now all of a sudden for no apparent reason, I've been getting God forsaken, unplayable lag for any match for multiplayer in the past week or so.. I've tried everything.. Reinstalling the game, turning off the system as turning it back on.. Changing the DNS, you name it, I've done it.. The problem clearly isn't on my behalf.. Even if you assume it from the start because you think your game is flawless.. Please fix this issue! Ps4-328 system software 2.04 disc installed, reinstalled…

    19 votes
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    under review  ·  8 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. kicked from multiplayer everytime

    this game keeps kicking me from a match. im on a wired connection. nat type 2, 53.5 download speed mpbs. 61 upload speed mpbs. i dont understand why i keep getting kicked.

    18 votes
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    under review  ·  15 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. error authentication failed ( 3 days i cant play)

    i cant play 3 days...error connecting
    error authentication failed

    please resolve the server

    18 votes
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    6 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. FINDING MATCHES ARE TAKING WAY TOO LONG..

    PS4 ASIAN Model
    DISK VERSION (R-ALL)
    I INSTALLED IT 5 DAYS AGO
    400+GIG OF FREE SPACE

    WIRED CONNECTION
    NAT TYPE 2
    DOWNLOAD SPEED: 2.0 MBPS
    UPLOAD SPEED 750-870 KBPS

    I DONT UNDERSTAND WHY OTHER GAMES HAVE FAST MATCHMAKING SYSTEMS BUT IT SEEMS TO HAVE SUPER LONG WAITING TIMES TO GET IN A FRIGGIN MATCH THIS IS MAKING ME CRAZY.. IT TAKES LIKE 15 MINS OR LONGER TO GET IN A MATCH THAT I WILL JUST LOSE ANYWAY.. PLEASE NAUGHTY DOG FIX THIS!

    18 votes
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    under review  ·  14 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Party problems

    When I join to my friend's party online. I get this error "Unable to join party" then "You have been kicked from the party"

    Mine and his nat type are 2 .
    Connection to internet via cable.
    Connection speed download 1.6 MBS.
    Download time about 1 year or more
    Digital download " via gift code"
    Free system space more than 30 GB

    18 votes
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. Factions mp

    I bought Last of us remastered (digital) sometime ago,when I try to play faction mp it says "to connect to factions you must download some FREE content" so I press ok then it says "this content cannot be selected at this time" I tried looking for the content on ps store but can't find it,please help :(

    conection method : wi fi
    Nat type :2
    download speed: 3Mbs
    Game : digital
    time since install: 2 weeks
    Free space: 150 Gb

    17 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Burst rifle

    Iam a top 10 last of us player and I have been in many clans .. My problem is with the balance of one gear.. All gears are well balanced except for the burst rifle its very powerful from close range and long range.. It can not match any other gear... Other gears can not stand to this gun no matter how much of a player you are.. I don't like playing with this type of gear but I have to because it's the only way I can win the match if one of the other team players is using…

    15 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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