The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. multiplayer ps3

    Multyplayer Not Working since yesterday. (PS3)

    I don't know why but i cannot log in to my lobby i don't have any acess. Like It goes until loading and when it's almost done he stops and don't go any further i cannot have acess ot my lobby or to choose which way i want to play.

    I'm from Brussels.
    My psn is Choco-fofo

    7 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Every time I try to connect to the multiplayer my connection bar goes a quarter of the way than stops HELP

    Ok I recently bought the last of us remastered for ps4 and every time I get to the connecting bar it only loads at about 20 percent and this happens every time I can play the single player easily and this never happens on my ps3
    My NAT Type is: type 2
    My connections speed download is 4.7
    My connection speed upload is 507.0
    PLEASE CAN YOU HELP

    7 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. Party Issues

    Whenever i play with a friend in survivors, we end up getting split on to different teams even though we are in the same party and are in the parties lobby, why is this?

    7 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. infinite loading screen online

    Can't play online the screen says connection forever.

    Have no problem with other games online! Please help.

    I'm in Sydney bought the ps4 here.

    Nat type 2
    Download speed 147
    Upload 428

    Everything else is successful.

    7 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. CE-34878-0 I Tried everything Please Help

    I was playing a lot. Before ps4, i had ps3 i finished everyting. so multiplayer started hours of hours playing.

    Suddenly my ps4 doesnt start the game at all
    i got that nasty error ce-34878-0
    i tried the rebulding database
    tried to restore system
    now when i am writing iam doing a TOTAL restore which takes like a few hours
    i hope it will fix the problem.
    i will keep updated

    7 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. i can't play online

    I had bought the disc and it's 2 and my psn is Saudi , and my disc number cusa00556, and i can't play onlin, when I try to play faction mp it says "to connect to factions you must download some FREE content" so I press ok then it says "this content cannot be selected at this time" I tried looking for the content on ps store but can't find it .. I have 2 psn American and Saudi and the the game doesn't work in the both !

    7 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. shiv and melee prioritization

    I've had multiple encounters in which I went in for a shiv only to open a box and get shived myself, or went for a special execution or went in for a teammate pickup and ended up dying. People now seem to exploit this a lot. As with melee it auto locks on a downed player even though there's one punching you right next to it.

    Solve the shiv thing by making shivs just a triangle tap and revives, special executions and supply box grabs a triangle hold (1s).

    Make it that melee locks on to someone who's still up…

    7 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. 7 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. Factions not loading

    Factions is unable to find any matches not even 1 other player gets added to the game just constantly searching this game is having regular issues now and is extremely frustrating

    7 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. Lagg; Enough is Enough!

    Hard Wired Conn!
    NAT Type 2
    Download 35.5 Mbps
    Upload 2.2

    I've had my entire network checked out all the way to the Head End 5 miles away. The problem is NOT with my internet, yet I continue to have to suffer through TLOU PvP matches with Lag!

    I rarely have more than a 2-3 bar connection w players. When I ask others they say the same. I can barely move (1 step-two step STOP!), I can barely shiv (after hitting the button 10-15 times while strolling along for 20-30 seconds behind my target), I'm constantly being out shot after…

    7 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. Config file

    Error download config file.This error whats that mean

    6 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    7 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. it's not that I have a problem. It's the fact that I never had a problem with finding a match.

    Seriously I always played tlou from ps3 and now to ps4. What's going on with the servers? like it's getting really really hard just to find a match! I spent loads of money on hats, face masks and helmets and gestures. you mean to say that the servers are downing or something. Seriously this is bullshit. I'd appreciate if you'd fix this problem.

    7 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. My stats reseted

    I logged in the last of us on Ps4 wantet to play faction and all my stats were reseted

    7 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. Slow speed in most of the matches lately

    Ps4, latest edition
    Disk version, more than 250mb free
    Hardwired (NAT1) or wired through router(NAT2 DMZ or forwarded through UPnP) (nothing changes) My internet is the best you can get in Moscow.
    100up/100down mb
    Moscow, Russia

    The game is running sluggish in multiplayer in SOME matches, movement slower than normal, shooting and aiming is slower. Even in 5-4 bars lobby. And sometimes in 3-2 bars it's running pretty smooth. My google ping is 3ms. 60ms to europe. So it's NOT about connection. Feeling like running on lower fps (fps lock turned off!), but on killcams i see other players moving…

    7 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  6 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. 7 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. Can't find MP Factions match

    Can't find MP Factions Match, I was connecting to mp factions just fine the other day, now all of a sudden I can't find any matches, my downs is 20.4 and ups 10.1 Region is Canada Waterloo, I have the digital version.

    7 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. Cant download Treacherous Territories Map Pack

    ND don't tell me to restore the licenses or the "go to notifications, delete the bla bla" Cause it doesn't work.

    Please do something or give me back my money.

    7 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Multiplayer stopped working today: Cannot find a game (PS3)

    Dear ND-Customer Service,

    Multiplayer has always been working like a charm, but since today I cannot find ANY games at all and I'm stuck all alone in the lobby.

    My setup did not change. I have:
    - Wireless
    - Downstream: 8,6 Mbps
    - Up: 840 Kbps
    - NAT 2
    - Region: EU/Germany

    I never had any problems using this setup.

    Thanks in advance for any recommendations.

    7 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. connectivity issues. TLOU remastered has been unplayable for at least the past week. ISP says my down speed is 6.937 mbps and up is 1.147 mb

    White plug issue for at least the past week makes game unplayable. I played for about a year with no issues on th esame internet plan. My ISP says down speed is 6.937 mbps and up speed is 1.147 mbps. I use wifi, is this just too slow of a speed to play?

    6 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. SHOTGUNS!!

    Remove tactical shotgun. Its so stupid and troll. first weapon tactical, second one(hand gun) is shotgun third is shotgun.. no tactic. its so boring. i will sell my game because of this. if you want to make a money, think different. you screw up the multiplayer game. PITY!

    6 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

The Last of Us Remastered

Categories

Feedback and Knowledge Base