The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. Sharpshooter 3

    Sharpshooter 3 shouldn't give as much health back as it is currently. It makes guns that shoot more bullets way to easy to use and gives them an incredible advantage just because they can heal health by landing a headshot. Even if the headshot was a fluke, the user still heals health because of the skill. I don't think this skill should heal as much health as it does when hitting headshots. This would balance out some weapons a little more.

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Team Balancing in TLoU MP (No Parties Allowed Variant)

    PS4 Model: Day 1 or Launch model
    Disk
    Installed since Launch day
    System Free Space: 234 GB
    Connection Method: LAN Cable
    NAT Type: Type 2
    Connection Speed DL: 19.4 Mbps
    Connection Speed UL: 1.6 Mbps

    I think the team balancing in TLoU MP could use some work. The game will quite often stack one team. Here is an example of what I'm talking about: https://pbs.twimg.com/media/BwgHCugCYAALvIg.jpg:large
    A level 32, 41, 38 and another 38 versus a level 14, 3, 15 and 2. That is very unfair. My team could not compete with the other team's experience and superior gear. This is…

    3 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    The numbers next to a player’s name do not indicate their “level”, just the amount of time they’ve spent in game. Matchmaking is determined by their kill/death ratio.

    While it’s true that new players will have less equipment and weapons than vets, for the most they level up fairly quickly to equalize the differences.

    Players who late join will appear with “0” time spent in game, regardless of experience.

    Hopefully that explains it.

  3. Can't use purchased perks or weapons

    Was playing Factions and noticed my loadouts had a lot of changes I hadn't made. After checking all the available perks and weapons, I am unable to use 3 of the 4 weapons (can only use the double barrel) and 2 of the additional perks (gun slinger and fortitude are locked). I purchased all weapons and perks. All perks and weapons are showing "purchased" and "installed." PlayStation model: cuh-1001a, physical disk, installed July 29, 276 GB free space,connection method: wi fi, NAT type 2, connection speed download: 3.6MBps, connection speed upload: 2.76MBps. Please advise how to fix this issue!!!!!!

    3 votes
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    solved  ·  0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. My rank/weeks arent being updated. ive just beaten the first 12 weeks and ranks reads 11*

    My rank/weeks arent being updated. im on my second 12 weeks (week 1 day 2) and my rank read 11*

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you quit out of games or lose connection, in certain cases your week can progress, but not necessarily count a day.

    For the most part these are intentional design. If a user earns progress for a mission, we will count the progress, but not necessarily deduct a day towards their mission/weeks. This is to avoid scenarios where a player is accidentally disconnected and loses a day towards a mission. (and potentially their entire clan).

    It’s a protection that favors the player, but doesn’t seem like it since it shows you as being behind.

    Weeks played has no relevance to skill, or matchmaking so the impact should be minimal.

  5. Brand new MP issue today - experienced by many. "Please make sure your internet is connected" appears when it is connected. Cannot play MP.

    As stated in the title: internet works for all applications but after attempting to join Factions MP, (sometimes after the loading wheel appears), the message "Please make sure your system in connected to the Internet and that the [Connect to the Internet] setting is turned on." appears. Several have reported this irritating error.

    3 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. I can not use The itens that I bought in ps store.

    Since Friday 22, I can't use the items that I bought in the ps store. It says that I have it, but I can't select it. What's happening ?

    3 votes
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    solved  ·  0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Tactical shotgun have to be downgrade

    I played this game since the first month on PS3 and now on PS4 on the online mode. I can anderstand the shotgun's power and the molotov but the tactical shotgun is too powerful and so all the players play with it.

    It is too easy to touch, the rate fire and the scope is too important.

    Last of us have a lot of good weapon but we see everybody with this weapon, more and more each day.

    Downgrade this weapon else I quit.

    3 votes
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    solved  ·  4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. Are you planning in update the Factions MP?

    Well it's been over a year since you launched this masterpiece and we are grateful that you keep updating the Factions MP (New guns) but my question is: Do you have any plans in creating more maps? What about a new mode other than supply raid, survivors, and interrogation? My idea, and I'm sure everyone is asking, why there are no zombies/infected creatures in the multiplayer? I mean, there will be nice if in a supply raid match after a couple of minutes an infected or two appear in the map. So we will have to fight not only the…

    3 votes
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    solved  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. Multiplayer Character Freezing & Session Kicks

    PS4 owned since Dec.2013
    Latest LOU remastered patch
    Wireless Connection, NAT Type 2, 6.8mb Download, 0.4mb Upload.

    I have serious issues with my character freezing randomly but quite regularly in online games as well as often being kicked for no apparent reason. I can confirm I am getting a good connection & have no problems on other games with my internet speed (I ensure I play when my connection is good, before 5pm UK time).
    If I have researched correctly, my understanding is that this 'freezing' is a safety net to stop 'laggy' people having an unfair advantage? However it…

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. locking parties

    This option was in Uncharted 3 so why isn't it in The Last Of Us? I want to be able to lock my party so no one can join while I'm doing something, I used to do that in Uncharted 3 so I didn't keep 3 other people who just decide to join waiting on me, but I can't do that in The Last of Us, so if I need to use the bathroom or something and someone decides to join they're just sitting there wondering where I'm at. Please give the option to lock the party so I can…

    3 votes
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    solved  ·  2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. What I really really want is...

    Customizable names for custom loadouts

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. [MP] Health bug when late-joining games.

    When late joining matches, enemies seem to have less health (and I do, too). When playing with the bow, for example, I would be able to shoot the 2nd arrow and execute him instantly without him going down.

    With the Semi-Auto Rifle, I would be able to down the enemy with 2 shots. There is video proof of this happening on the forums posted by RyukDG. Please look into this as it is very frustrating.

    3 votes
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    solved  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. 3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. Late Match Joining

    Is it possible to add an option to opt out of late joining a match, and/or giving us the option to not join a match after a certain time? Like one player can have it set so they don't join late matches at all and another can have it set where they don't join matches after 5 minutes of supply raid and interrogation and 3 rounds of survivors.

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. Why is the DLC for multiplayer allocated by region?

    I recently purchased the shotgun execution but was disappointed to find that there was no dismemberment featured in the animation because of rating system in my country (New Zealand). I then decided to purchase an uncensored copy of the game to experience the full animation but found that I could not use the purchased execution because of the region allocated DLC. I also couldn't use new weapons and customisation items that I also bought in game. Thanks!

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. MATCH FIXING

    I've notice when playing players of a low rank are put against
    players of a very high rank like say 80 or sometimes above are in the same lobby i don't think this is fair on players who are not used to the game or of that same high rank you need to change this you need to put players only of the same rank as you in game lobby's not players how are higher cause all it causes is rage quits and it's not good for the game either as it stands it's not evenly balanced something needs to…

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Our team balancing is based on users global kill-death ratio. The numbers next to someone’s name do not indicate skill, just the number of weeks in game. The numbers you refer to don’t actually correspond to “rank”.

    While the less experienced players have less equipment/guns to match themselves against other players is true… it only holds true for so long. After the game has been out for X amount of time and everyone has leveled up. Everyone will have the same items unlocked and that will no longer be a factor.

  17. Scoped Burst rifle reticle

    The reticle design on the scoped burst rifle is really obtrusive. The white circle is fine but the 3 prongs/ sticks coming out of the circle is extremely annoying! I cant tell when I get a headshot or body shot because of the three sticks coming out. Its confusing and unnecessary to the gameplay. I would like to see the 3 sticks removed from the centre and have it be just a white circle. Everything else about it is fine.

    3 votes
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    solved  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Zombie mp

    You guys should add a mp game mode where the zombies from the story mode are wandering around the maps randomly...

    1 vote
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    solved  ·  0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. Network game crash

    Finished the game in single player, played multiple times in multiplayer. Today the network game stopped loading. When I click network game button the main menu freezes for a minute then it's saying "make sure that system is connected to the Web". It is, because PSN loads and Store loads fine. Already tried to Rebuild database, delete/reinstall the game/connect to the Net through LAN instead of WIFI. Still doesn't work. Single player game works fine.
    Need your help ND, the game is cool and it would be a pity to stop playing it due such a stupid reason.

    1 vote
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    solved  ·  2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Can't play facions mp

    So i played the SP and it was AMAZING (Great work Naughty Dog) and then i really wanted to play MP so i press x to get in to MP and it says that i need to download Map content, i press x and it says "this content cannot be selected at this time", what can i do to resolve this,(and i have already tried to restore licenses and it didn't work)...
    PS4 Model: Pal
    Disk
    Time since install: 2 days
    System free Space: 331.6 GB
    just for mantion maybe i can't play MP because my store is set on…

    1 vote
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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