The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. Walking/moving stuttering bug

    This game is one of the colossal PS exclusives and you treat it like garbage. Please fix the walking animation stuttering, the game is unplayable. My controller is brand new and in fine condition but the bug still exists. Diagonal movement is a pain as every character seems to stop on their tracks whennyou slightly change direction. FIX THIS!!

    32 votes
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    6 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  2. Controller aiming down by its self in a jerky way

    Aiming down with inverted controls have been very jerky. Sometimes joel aims down by himself as well as not aiming when looking down. It sometimes happens and doesn't but it's been pretty annoying.

    5 votes
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    5 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  3. Can you play without PS Plus?

    I just purchased the remastered game for my new PS4 pro having wanted it for years. However having looked online most people are saying you can't play without a plus account. I have no interest in playing multiplayer so is there any content that I can play or should I just return the game before removing the security wrap? Any info please. Thanks

    1 vote
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  4. Texture bug issues on character models

    Joel and Ellie as well as other characters are having weird texture bug issues on them.

    3 votes
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    6 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  5. Ps4 remastered save glitch . Wont load my profile save which does exist. Free ps4 plus download on oct2

    Played 7 hours, tried manual save but quickly says auto save in progress. Next day only allows new game. I have save profile from the time I finished but game doesn't seem to recognize it

    7 votes
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    3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. Save profile- save files

    My copy pf the game does't recognize my save profile anymore... I started to play on grounded 2 days ago and everything was just fine, i even saved manually just to be sure.... but this morning I started the game and and everything is kinda f***ed up.... there is no knife in the main menu(when I saw that I knew that something is not right) and the game itself does not recognize my save profile from yesterday which states "completed on survival". I got the trophy completed on survival but the game does not recognize it, well kinda beacuse I…

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  7. Game wont move forward during tank sniper scene

    Hi. About 6.30 hours into the game, during the sniping scene where a tank enters the yard, the tank is just sitting there, not moving forward, meaning the game has just kind of stopped. I've seen videos on youtube, and the tank is supposed to drive onwards and open up, but it doesn't in my game, it's just sitting there. Help?

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  8. Survival pack dlc issue

    So here is the situation. I was trying to find a more direct means of contact, but this is what I have found lol. Basically I got a special edition disc of the last of us remastered awhile back, well it came with the survival pack DLC. It was a preorder/special dlc thing that was sold through best buy and gamestop and came with special editions of the game as well. I was at my uncles house when I first played it and told him to put the dlc on it and have it all downloading so we could play…

    4 votes
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    9 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  9. Collectibles disappeared

    I was trying to get platinum trophy at the game, but several comics and training manuals dont show at the suposed place they belong. Dont know how to make them reapper. I got these specific missing colectibles at an early "new game" but they don't show in the story nor in the chapter tracking list.

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  10. Joel cant walking smoothly

    He's stuttering all over the place... This is a new system with controller and a new remastered game... Wth is going on.. my wife just got into the story and wanted to finish it on the PS4 and now CANT because it is simply unplayable.. please Naughty Dog fix... Or help

    3 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  11. Enemys don't die when burned

    When in the canalization the group splits and the joins again. Then there is a scene where you run away from clickers etc. and close the door. If you throw a Molotov cocktail into the crowd of enemies while they enter the door, you can't kill them afterwards. The fight is endless no matter what you do.

    3 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  12. Sickness

    I feel so dizzy after few minutes playing this game. Please add a motion blur option to disable on setting

    4 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. Passed through the wall!!

    My character passed through the wall and stuck in it. The checkpoint was loaded but already saved. I couldn't play the game because I only had one save file.

    1 vote
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  14. 3 votes
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    7 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  15. Game is not fully dowloading

    device: PS4 slim
    os: 7
    free disk space: 850 Gb

    Hello i've added game by PS plus

    When i'm trying to download the game, it load 10 GB instead full game, and show message: "Cannot install game"

    Could you help me with that ?

    1 vote
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  16. lack of previous needed statement

    so hi
    I had an argument with a friend who said the on ps3 you guys stated that TLoU is going to be 60fps on first then changing it to 30fps during development / however I can't find any proof of this and I know all about uncharted 4 30fps story mode and I agree with this … how can I confirm that he is mistaken while I can't find a statement from you guys from the beginning on ps3 it was meant to be 30fps … please answer about what have you guys targeted frame-rate from the start before…

    1 vote
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  17. 2 Bugs/Issues

    Hello, I wish to report an issue that I have had with the game recently. One being the photo mode... I try to use the "hide buddies" option and it hides the player as well... The other issue is when I am able to upgrade my weapons for the first time and I upgrade the revolver rate of fire first every time, the next table I visit it has switched my upgrade from rate of fire to reload speed and I did not choose that so I am forced to upgrade my rate of fire on the revolver yet again...…

    3 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  18. NEW GAME PLUS+ PROBLEM

    Hello, I have a problem and I hope that you can help me.
    I have normally finished the full game (100% completed). Unfortunately I have lost my files from my personal main story and when I press the button «new game» there is no button «new game plus+". It’s all deleted.
    I have a file on playstation applications «finished the game on normal profile" but not a file from my personal main story that I finished. I appreciate any support an I hope that you can help me. Thanks.

    3 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  19. Flashes of colors on the game screen after patch 1.10

    Ps4 Fat
    Firmware 7.02
    Free space 242 gb
    I have the physical copy of the disc, playstation hits edition for ps4.
    At the time of installing and starting without installing the last patch the game runs perfectly. However, after the installation of patch 1.10, three large flashes appear on the game screen only, the loading screen is normal.

    I contacted the playstation technical service, they gave me a few steps to follow to see if it was not my ps4 but it is not, since I followed all the steps and remained the same, until I reached the point of…

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  20. My score has disappeard

    Ich wollte weiter spielen und plötzlich war mein Speicherstand verschwunden

    3 votes
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