The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. Glitch. SHOOTING THROUGH WALLS PS4

    If player Fast switching Shoulders he can shooting through all walls and kill all enemy easy. My girlfriend deleted this game because her often killed through walls.
    I found different videos in YouTube with this bug and combined them into one video (Proof) : https://www.youtube.com/watch?v=_c8MOkxYUlI&feature=youtu.be
    Thanks you all for sign here !

    426 votes
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    35 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Can’t play multiplayer

    It’s been two days that I can’t play the multiplayer mode. It says :
    « Error Authentication Failed » and I have another type of error about the initialisation.
    And when I don’t have those errors, I just can’t find a match or it says that they failed about searching a match.
    Can I have an answer please?

    PS4 slim
    1 TO about 450go free
    NAT type 2
    Internet: Wireless
    Installed TLOU remastered via PS plus (about 3 months ago)
    France
    PSN: Unicorn _ S _ 02 (without space)
    Download speed: 8Mbps
    Upload speed: 1Mbps

    22 votes
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    8 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. error authentication failed ( 3 days i cant play)

    i cant play 3 days...error connecting
    error authentication failed

    please resolve the server

    21 votes
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    6 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. ERROR AUTHENTICATION FAILED

    recently I keep getting "ERROR AUTHENTICATION FAILED " from the matchmaking servers ,and all my friends in Iran have the exact same problem but not my foreign ones,is this fixable or you just banned Iran’s IPs?

    9 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. CHEATERS SHOOTING THRU WALLS Glitch/Exploit with "shoulder switch shoot" at Anyone

    This a VERY BIG ISSUE / BUG that is affecting your Multiplayer side of PvP. I know you guys are focused on TLOU2 but this issue is too GAME BREAKING AND UNFAIR for those who cant do anything about it or arent good at the game. Maybe when your second game gets hyped, and they want to try the First TLOU before part 2 comes out, and see this broken HUGE ISSUE, Expect less Sales and complaints before the release, like now for example. I am complaining since this game has a huge content community and streaming community, and we…

    207 votes
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    12 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Factions progress not saving

    I played Factions for a good amount of time but when i try to acess my old progress ita back at 0 weeks. If i choose a faction again and then leave the Multiplayer im greeted with a blackscreen. Even my DLC is gone .

    I feel pretty scammed

    10 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Dlc Problem

    I recently downloaded the last of us remastered to ps4 and i played the game previously on ps3 so i thought all of my dlc
    would return but it didnt currently i am missing survivalist weapons bundle, professional survival skills and
    situational survival skills
    bundle my psn is still roxynnc and i am
    registered in the same
    region and i tried restoring my licenses which didnt work

    8 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. Factions: Servers Down??

    Factions Multiplayer does not find any matches: Servers Down??

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. cant play online, got machmaking error

    cant play online, got machmaking error no matter what

    1 vote
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. Multiplayer Cheating - Patch Request

    Crouch Walk Glitch - Last of Us Cheating - Please Patch

    This cheat has become normal with many players using it. Can you please patch this game. Multiplayer is becoming unplayable.

    122 votes
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    8 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. ERROR AUTHENTICATION FAILED

    please fix..7 days still error and i cant play..i from iran..my friends too

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Hack TLOU PS4

    Estava jogando com o time rival (em vermelho), e simplesmente meu jogo começou a travar e aparecer uma tomada desconectada na minha tela (fiz captura) e não conseguia me mexer ou atirar.
    Não tenho como identificar qual deles foi, mas posso enviar a lista de jogadores e a tela mostrando a tomada desconectada.

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. My multiplayer progress reset when it shouldn't

    I left off yesterday with 45 or so survivors looking healthy. Loaded up the game today and I'm back at week 1 day 1. I was aiming for platinum but now considering uninstalling.

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. When trying to connect to the Last of Us Factions servers i get this message: “Error authentication failed”

    Not connecting, getting authentication error when im trying to connect to
    servers for Last of Us Factions Multiplayer.

    1,257 votes
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    327 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. Running while switching weapons glitch

    Frequently seeing people abuse this glitch. Please fix. If you sprint and quickly switch your weapons with the D pad, you do not show up on the enemy RADAR as a red dot. Allows you to sprint without giving away your position.

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. Que no haya opción para denunciar a un jugador

    Nosotros los jugadores nos hemos topado con muchos otros que ocupan los fallos del juego a su favor para poder ganar partidas, pero es lamentable que no podamos hacer nada con ellos por qué no han puesto ninguna opción para denunciar a este tipo de jugadores, le dan el paso libre a que ocupen bugs por qué nadie les puede hacer algo. Se tomaron el tiempo de actualizar el juego (no realizó ningún cambio y supuestamente arreglaron buggs, pero también es falso) y se tomaron el tiempo de cerrar los servidores de PS3 pero no se tomaron el tiempo de…

    9 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. error authentication failed

    Error authentication failed
    Region: USA
    Country:Iran
    PSN ID: Soroush_98

    I have been playing TLOU online since 2018 and NEVER Faced any like that...

    PLEASE PLEASE fix this Naughty dog.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. error authentication failed

    I get this message when i play (error authentication failed)

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. Can't buy dlc executions

    When I tried to buy the dlc executions, they appear as unavailable

    1 vote
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. (error authentication failed)(error authentication session manager) believe me not lying:)

    Hi, i receive these messages when i log in to the game. I really don't understand where the problem is? i still have this problem please correct this issue. (error initializing session manager)(error authentication failed)(you have been disconnected from the game server.you must reconnect to access online). Why aren't you accountable? I've been your user for many years

    0 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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