The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. My multiplayer progress reset when it shouldn't

    I left off yesterday with 45 or so survivors looking healthy. Loaded up the game today and I'm back at week 1 day 1. I was aiming for platinum but now considering uninstalling.

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Save profile- save files

    My copy pf the game does't recognize my save profile anymore... I started to play on grounded 2 days ago and everything was just fine, i even saved manually just to be sure.... but this morning I started the game and and everything is kinda f***ed up.... there is no knife in the main menu(when I saw that I knew that something is not right) and the game itself does not recognize my save profile from yesterday which states "completed on survival". I got the trophy completed on survival but the game does not recognize it, well kinda beacuse I…

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  3. Game wont move forward during tank sniper scene

    Hi. About 6.30 hours into the game, during the sniping scene where a tank enters the yard, the tank is just sitting there, not moving forward, meaning the game has just kind of stopped. I've seen videos on youtube, and the tank is supposed to drive onwards and open up, but it doesn't in my game, it's just sitting there. Help?

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  4. When trying to connect to the Last of Us Factions servers i get this message: “Error authentication failed”

    Not connecting, getting authentication error when im trying to connect to
    servers for Last of Us Factions Multiplayer.

    1,257 votes
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    327 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Survival pack dlc issue

    So here is the situation. I was trying to find a more direct means of contact, but this is what I have found lol. Basically I got a special edition disc of the last of us remastered awhile back, well it came with the survival pack DLC. It was a preorder/special dlc thing that was sold through best buy and gamestop and came with special editions of the game as well. I was at my uncles house when I first played it and told him to put the dlc on it and have it all downloading so we could play…

    4 votes
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    9 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. Running while switching weapons glitch

    Frequently seeing people abuse this glitch. Please fix. If you sprint and quickly switch your weapons with the D pad, you do not show up on the enemy RADAR as a red dot. Allows you to sprint without giving away your position.

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Que no haya opción para denunciar a un jugador

    Nosotros los jugadores nos hemos topado con muchos otros que ocupan los fallos del juego a su favor para poder ganar partidas, pero es lamentable que no podamos hacer nada con ellos por qué no han puesto ninguna opción para denunciar a este tipo de jugadores, le dan el paso libre a que ocupen bugs por qué nadie les puede hacer algo. Se tomaron el tiempo de actualizar el juego (no realizó ningún cambio y supuestamente arreglaron buggs, pero también es falso) y se tomaron el tiempo de cerrar los servidores de PS3 pero no se tomaron el tiempo de…

    9 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. Collectibles disappeared

    I was trying to get platinum trophy at the game, but several comics and training manuals dont show at the suposed place they belong. Dont know how to make them reapper. I got these specific missing colectibles at an early "new game" but they don't show in the story nor in the chapter tracking list.

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  9. error authentication failed

    Error authentication failed
    Region: USA
    Country:Iran
    PSN ID: Soroush_98

    I have been playing TLOU online since 2018 and NEVER Faced any like that...

    PLEASE PLEASE fix this Naughty dog.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. error authentication failed

    I get this message when i play (error authentication failed)

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. Can't buy dlc executions

    When I tried to buy the dlc executions, they appear as unavailable

    1 vote
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. (error authentication failed)(error authentication session manager) believe me not lying:)

    Hi, i receive these messages when i log in to the game. I really don't understand where the problem is? i still have this problem please correct this issue. (error initializing session manager)(error authentication failed)(you have been disconnected from the game server.you must reconnect to access online). Why aren't you accountable? I've been your user for many years

    0 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. (error authentication failed)(error authentication session manager) believe me not lying:)

    Hi, i still have this problem please correct this issue. (error initializing session manager)(error authentication failed)

    0 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. Short black out of display on certain part of the game

    Model: PS4 Pro
    Type: Digital Download
    Time since Install: 1 day
    Free Space: 700gb

    Currently playing with 1800p target 60fps option, there are short black outs of screen on certain part where Joel first encounters blocked barbed wire door at the very beginning of the Bill’s Town stage, and right after Joel, Ellie and Henry brothers got out of the sewer and reached abandoned town(where Henry points out the tower is close). I’m guessing those parts are major loading point? but it’s hard to find other people on youtube suffering from the same symptoms. Any help would be much appreciated.…

    3 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  16. My problem (error authentication failed)

    I still have this problem! (Error authentication failed) ,when i enter page (CONNECTING...) it stops after 10% fill and then this message comes to me (error authentication failed)

    0 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. 3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Joel cant walking smoothly

    He's stuttering all over the place... This is a new system with controller and a new remastered game... Wth is going on.. my wife just got into the story and wanted to finish it on the PS4 and now CANT because it is simply unplayable.. please Naughty Dog fix... Or help

    3 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  19. Enemys don't die when burned

    When in the canalization the group splits and the joins again. Then there is a scene where you run away from clickers etc. and close the door. If you throw a Molotov cocktail into the crowd of enemies while they enter the door, you can't kill them afterwards. The fight is endless no matter what you do.

    3 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  20. Cheating

    I have two video clips of a player by the name of TROPHYHUNTERx_x cheating. He instantly wiped out entire team while we were inside buildings behind walls. He was outside and in the middle of the map. It’s impossible to do that. I’m level 332 and have never seen anyone do that. He’s taking advantage of whatever glitch/hack that allows him to hit behind walls. My entire team quit. This is on PS4, and TLOU doesn’t have a report system

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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