The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. I am stuck at loading screen for last of us remastered on ps4

    I have seen the solution you have provided for the people facing the same problem . Rebuilding DB , downloading and reinstalling the game again. Its like am getting paid to play this game. Also it doesnt matter how good the game is if i cant play when i wanted. Can you guys offer any other solution to this ?

    10 votes
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    23 comments  ·  Flag idea as inappropriate…  ·  Admin →

    1. Save all the save games to a USB or to your PSN cloud.
    2. Delete the game.
    3. Turn off the PS4.
    4. Start PS4 in Safe mode.
    5. Rebuild database (option 5)
    6. Once the PS starts, download or install the game again.

  2. Can't download game!

    I've just purchased 'The last of us remastered' on sale, but ... It refuses to download. Have tried from the PS store and directly from the PS4 itself, but no luck. No error messages either.
    I seem to have enough space free ... So what's up?

    47 votes
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    24 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. The game takes forever to load at startup screen (Emily and Joel pic). I have full title on disc which is already in the console.

    I live in bahrain with a UAE account, I purchased the disc is how I played the game, the application info shows its 48.10 GB. Which means it's the complete title. I hadn't this issue earlier but now the game doesn't start. The disc is clean. My network is ok. Upon test it shows 3.8 mb download speed and 666.6 Kbps upload speed. What's stopping the game to start? Please advice.

    16 votes
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    14 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. prologue glitch

    FRUSTRATING! In the prologue, when Joel follows Tommy into the alleyway, Joel is jumped by an infected opponent at the end of the alley. He is supposed to hold off the attacker (square) until Tommy comes to the rescue. Unfortunately, Tommy is stuck at the entrance to the alley, looking like a lobotomy patient, lurching back and forth. I've redownloaded and reinstalled. I've started in safe mode and rebuilt the database, then reinstalled. NOTHING works. I've just spent a ton of money on a game that lets me do nothing but watch a long prologue cut scene and then stand…

    1 vote
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    10 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  5. Network game crash

    Finished the game in single player, played multiple times in multiplayer. Today the network game stopped loading. When I click network game button the main menu freezes for a minute then it's saying "make sure that system is connected to the Web". It is, because PSN loads and Store loads fine. Already tried to Rebuild database, delete/reinstall the game/connect to the Net through LAN instead of WIFI. Still doesn't work. Single player game works fine.
    Need your help ND, the game is cool and it would be a pity to stop playing it due such a stupid reason.

    1 vote
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    solved  ·  2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. the last of us remastered loading problEms since patch 3.00 came out from sony

    Sir. Fix when I click start it will be loading in the showing Joel and ellina in the screen. I tried several times. I messeged Sony they told it must be with the disk or download problem. Every thing in the disk was fine. When ever I want to play the last of us ps4 it only loads showing Joel and ellie in the screen. I am having this problem since patch 3.00 came out from Sony. Please do fix this. Thank you

    12 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the delay. If you are still encountering this issue, you should attempt the following:

    Start playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the game.
    Download the game again.

    Please let us know your results.

  7. PS3: Console shut off...at any point after playing the game a while. The console is an unlikely issue.

    I get in trouble at forums for posting duplicate questions, but I took a glance at all of these issues and the one I am experiencing is distinct, it's one where the console shuts off after 2 minutes, 2 hours or 2 days (just examples, it varies), of game play. I'm running and gunning in TLoU for 1-2 hours on any given day, maybe I played a separate PS2 or PS3 game recently or watched a Blu Ray, but on the TLoU my PS3 just shuts down, red light blinking, not yellow or yellow other color.

    I thought console and…

    1 vote
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  8. Can't start game cause of freeze

    After starting the game, it will freeze at the black and white screen of Joal and Ellie. The PlayStation music will keep playing so it's as if nothing except the photo has loaded yet. I've left it for hours but it still won't load.

    6 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Multiplayer team number ridgidity

    Hi. The multiplayer game is amazing and possibly the best teamwork based game out there. My only gripe is the strict 4 players lobby limit on being able to enter a public lobby.

    Getting your friends together for a game is never an exact science, and It often puts the team in the awkward position of, if a fifth friend joins, having to either tell them they cannot join us or splitting up (or even playing another game).

    I understand that the limit is probably put in place to prevent artificial leveling up when playing with friends, but surely this…

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. Large firearm weapon falls out of inventory

    Connection speed: 25 Mbps
    Connection type: Wired
    Nat type: Moderate/type 2
    Ping: 20

    On rare occasions, if you are shooting an enemy with a large firearm weapon "while getting shot and damaged by an enemy", and then hit the enemy with a 2 x 4 (not sure about the machete) and then try to switch back to your large firearm weapon after you have already hit the enemy with the 2 x 4, it may cause you to drop your large firearm. It's rare, but annoying nonetheless. I have gotten killed a few times after I realize my weapon has…

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. Grammar error.

    After the Angel Knives minigame, Riley says "You're time here is done."

    Please fix, thanks :)

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  12. Movement bug

    I've just installed my digital copy of the Last of Us remastered. And I started playing the game and the first thing what annoyed me was the stuttering in te movement of joel and the girl in the house in intro.

    I've read on the internet this is a worn controller thing. But in my honest opinion that's bs. (sorry for language). I only got this issue with this game. The controler is only 3 months old. And I play FIFA, Battlefield 4, GTA V and Project cars. And none of those games have got any issues only the Last…

    3 votes
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    solved  ·  6 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. online doesn't work

    i have bought the game today and when i press x to play on multiplayer faction it says that i need to download the FREE map pack so i click yes and then that pack isn't in the store.
    The error is "content not found E-82000004"
    what i must do or i must wait for any updates?

    17 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. Can't get past the first zombie. A square flashes but pushing the square does nothing. mashed every key and nothing. no clue how to play thi

    no clue how to play this game. Tutorial wasn't that helpful. Seems like a waste of money to me. Seems to be no in game help.

    1 vote
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  15. I cannot play factions mp

    When i try to play mp i select supply raid and it won't find not a single player the maximum i've been sitting here is about 14 minutes i'm ot sure if it's the servers Date.9th of July 2015

    4 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. Problem Starting New Game in Last of Us

    Hi,
    I just bought before few hours a playstation 4 with a The last of us remastered game. When i am in the game menu and i press the new game, the game is not starting. The is a slow music and the screen is black and there fly some dusts. But nothing happens

    22 votes
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    48 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Can't play facions mp

    So i played the SP and it was AMAZING (Great work Naughty Dog) and then i really wanted to play MP so i press x to get in to MP and it says that i need to download Map content, i press x and it says "this content cannot be selected at this time", what can i do to resolve this,(and i have already tried to restore licenses and it didn't work)...
    PS4 Model: Pal
    Disk
    Time since install: 2 days
    System free Space: 331.6 GB
    just for mantion maybe i can't play MP because my store is set on…

    1 vote
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Why is the DLC for multiplayer allocated by region?

    I recently purchased the shotgun execution but was disappointed to find that there was no dismemberment featured in the animation because of rating system in my country (New Zealand). I then decided to purchase an uncensored copy of the game to experience the full animation but found that I could not use the purchased execution because of the region allocated DLC. I also couldn't use new weapons and customisation items that I also bought in game. Thanks!

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. The multiplayer match making isn't working! Been in a lobby for 30mins!!! Wtf!

    The multiplayer match making isn't working! Been in a lobby for 30mins!!! Wtf!

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. PS4 controller layout unavailable for this game?

    I downloaded this game from a coupon that came with the PS4 I purchased.

    Nowhere can I find the controller layout for the PS4 as it relates to this game. There is nothing offered in the game itself.

    A search on line produces that info that "it's the same as PS3 except [something] and [something else] are switched." This is of no help to me as (a) I am not an experienced gamer and (b) I have never played this game on the PS3.

    Is it possible to obtain a diagram of the PS4 controller showing the layout as it…

    4 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →

    There is no in game controller layout screen for TLOUR, as the mechanics are presented through gameplay. May diagrams exist online. The only difference between the PS3 and the PS4 layout is the shoulder buttons are swapped.

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