The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. My problem is I am absolutely disgusted that I spent 7.99 pound on a helmet pack for multiplayer and never ever is my player ever wearing it

    My problem is I spent 7.99 on a helmet pack that I can choose in customisation but I am never wearing when I actually play the game ! 7.99 down the drain ! Completely sick ! I am disgusted ! Absolutely sick !

    1 vote
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    solved  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. First Aid Healing

    Would it be possible to add in the ability to stop teammates from using a health kit, while you are healing them with First Aid Training?

    1 vote
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    solved  ·  6 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. Can't save

    I got the ps4 remastered edition and downloaded the 1.06 patch I can't save the game, a message appears when I start a new game that says "autosave will be disabled until you manually save, start new game without saving?" When I say no it puts me back to the main menu when I say yes it's starts the game but I am unable to save fix this please

    16 votes
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    22 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →

    If you are encountering this issue, please ensure you are able to create profile save data.

    The easiest way to check is to go to the Home Menu > Settings > Application Save Data Management > Save Data in System Storage > Delete > if TLOU Remastered shows up, select it > Observe if there is Profile save data or not.

    If present, how many instances (and please post below).

    If there is only one instance, deleting it may allow you to resume saving, but will delete any progress you have thus far.

  4. Cannot open multiplayer

    It says that I must download a map pack to play multiplayer but I can't download it. It says the pack is not avalible.

    4 votes
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    solved  ·  7 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Game Cuts off during Escape the City (PS4/ Digital Copy)

    I was at the part right where both Ellie and Joel got abandoned by Henry, and then they were running from the tank/truck. Then, when I get to the part where Joel jumps over the concrete divider where a cut-scene is supposed to start the game just shuts down on me and say's something like an error occured. I deleted the game and am in the process of downloading it, but I'm not gonna be back home for another two weeks to where I can finish re-downloading it. So, if re-downloading the game doesn't work, what else can I do?

    3 votes
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    9 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →

    This is typically the result of 1 of 2 issues. Either the title isn’t fully installed, or you need to rebuild your database.

    Go to your home screen, highlight the Last of Us Icon and press the Options button. Select Information. Your Download Status should say “completed” and your size should be between 42-50GB.

    If your title is fully downloaded and you are still encountering this issue, you should rebuild your database.

    Start playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the game.
    Download the game again.

    Let us know your results.

  6. I bought the perk Lucky Break and it wont unlock. It says thats it is purchased in playstation store.

    I bought the perk Lucky Break and it wont unlock. It says thats it is purchased in playstation store.

    9 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. find the update patch but can't download and updated.

    When I try to connect to mp, it keeps telling me that I need to update my game. Like new version has been found, please go to Downloads and then nothing is downloading. Tried restore license no use. Mine is digital version, wifi with 76mb. What else I can do?

    16 votes
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    solved  ·  12 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. I bought all alternate shivs/executions for TLOU remastered but when i go for a shiv/execution my character does the default Shiv/execution

    I am a big fan of the last of us remastered and I decided to to buy the alternate shiv, ground shiv, and the alternate special executions. I also bought Fortitude, lone wolf, and lethal efficiency and they work all except for the shivs and executions. so when I go for the shiv /execution my character does the default shiv/ execution. can you please give me advice or help me.

    1 vote
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. 2 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

    If you are encountering a problem connecting, please run an internet connection test Settings-Network-Test Internet Connection) and post your download and upload speeds below.

    There have been occasional PSN outtages of late, which may also account for this issue.

  10. locking parties

    This option was in Uncharted 3 so why isn't it in The Last Of Us? I want to be able to lock my party so no one can join while I'm doing something, I used to do that in Uncharted 3 so I didn't keep 3 other people who just decide to join waiting on me, but I can't do that in The Last of Us, so if I need to use the bathroom or something and someone decides to join they're just sitting there wondering where I'm at. Please give the option to lock the party so I can…

    3 votes
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    solved  ·  2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. Tactical shotgun have to be downgrade

    I played this game since the first month on PS3 and now on PS4 on the online mode. I can anderstand the shotgun's power and the molotov but the tactical shotgun is too powerful and so all the players play with it.

    It is too easy to touch, the rate fire and the scope is too important.

    Last of us have a lot of good weapon but we see everybody with this weapon, more and more each day.

    Downgrade this weapon else I quit.

    3 votes
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    solved  ·  4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. freezing

    game freezes randomly at any point during gameplay. Does not happen at a specific moment only randomly. but When i restart it flows through the part where it previously froze. Please fix its very frustrarting all other games work fine. I have bought the physical version of the game.

    6 votes
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    solved  ·  5 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. I cant download the abondent territores when i try to connect to Factions. It say its unavaialble. i cant find them on The PSN Store either

    I also bought the season pass for The last of us on the PS3 along wit the new weapons bundles and survival skills.

    4 votes
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    solved  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. I need internet to beat the game?

    I'm almost done the game, but then suddenly this came up...

    http://tinypic.com/view.php?pic=25h1ok8&s=8#.VL68z0fF8mk

    Why do I require an internet connection to beat the game? my internet is currently down until monday.

    3 votes
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →

    The title isn’t fully downloaded. On digital versions after you have the first 10 GB you can start playing, and it downloads the remaining 40 GB while you play. You have reached the point where your title is still downloading, but if your internet is down, it can’t grab the last chunk.

    Sorry about that. Once your connection is restored, you’ll see the percentage increase as it finishes, with an ETA timer. Once it’s fully downloaded, an active internet connection isn’t required for Single Player.

  15. Treacherous Territories maps not working.

    Hello Everyone,

    Recently I couldn't play the Treacherous Territories maps for some reason. I couldn't find the problem so I deleted the whole game from PS4 library and installed it again, hoping to fix it. When I finished installing the system automaticaly downloaded the latest patch but I still can't play the maps Financial Plaza and Beach.

    If I try to open a private match with these maps, the system takes me to PSN Store for the item "Treacherous Territories Map Pack", but there it says "Installed" so I can't download it again. I have tried multiple accounts, multiple sessions…

    1 vote
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    21 comments  ·  Flag idea as inappropriate…  ·  Admin →

    You need to restore licenses. Settings-PSN-Restore Licenses. If this doesn’t work please attempt the following:

    1) Go to Notifications
    2) Go to go to Downloads
    3) Locate the Treacherous Territories Update file.
    4) Delete it.
    5) Restart your PS4.

    The file should be re-downloaded, and function. Please post below if it doesn’t work.

  16. Cannot download the game digitally

    Digital Download for PS4 bought in Dec 2014, The game will not install and there is 350GB free give or take.

    I bought the PS4 bundle which came with a TLoUR download code, I started the system up on the 25th Dec, obviously there were issues, I found out about the DDoS attack so figured that was why I couldn't download the game.

    But I have been trying to download it for the last week and its useless, I've had no luck getting it at all.

    Every time I go to the library and click download it gets added to…

    4 votes
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    solved  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. invincible zombies

    When you are escaping the sewers with Henry and his brother, there are clickers and other enemies coming through a double door. Well, I've set those enemies on fire, shot point blank with a shotgun, shived them in the back, and punched them dozens of times yet they are unharmed. They dont even set nail mines off, however they can kill you or Ellie. Restarting or reloading the game hasn't fixed anything, so help fixing this evident bug is much appreciated.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  19. My rank/weeks arent being updated. ive just beaten the first 12 weeks and ranks reads 11*

    My rank/weeks arent being updated. im on my second 12 weeks (week 1 day 2) and my rank read 11*

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you quit out of games or lose connection, in certain cases your week can progress, but not necessarily count a day.

    For the most part these are intentional design. If a user earns progress for a mission, we will count the progress, but not necessarily deduct a day towards their mission/weeks. This is to avoid scenarios where a player is accidentally disconnected and loses a day towards a mission. (and potentially their entire clan).

    It’s a protection that favors the player, but doesn’t seem like it since it shows you as being behind.

    Weeks played has no relevance to skill, or matchmaking so the impact should be minimal.

  20. Bought the bow execution on the PS3 and the animation is glitched

    So i bought the executions for the bow on my PS3 and when i special execute the enemy from his left side, the execution where it shoots him in the back then he turns over to be shot in the face, it glitches.

    The animation i see is, I shoot him in the back and he instantly dies...he becomes still and doesnt turn over after the first shot.....then i take the second shot and shoot the ground....

    I tested with my friends and they see the animation correctly even when the animation i see is glitched.....i re-downloaded and installed the…

    1 vote
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    solved  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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