The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. error authentication failed

    Error authentication failed
    Region: USA
    Country:Iran
    PSN ID: Soroush_98

    I have been playing TLOU online since 2018 and NEVER Faced any like that...

    PLEASE PLEASE fix this Naughty dog.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. error authentication failed

    I get this message when i play (error authentication failed)

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. ERROR AUTHENTICATION FAILED

    recently I keep getting "ERROR AUTHENTICATION FAILED " from the matchmaking servers ,and all my friends in Iran have the exact same problem but not my foreign ones,is this fixable or you just banned Iran’s IPs?

    9 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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  5. (error authentication failed)(error authentication session manager) believe me not lying:)

    Hi, i receive these messages when i log in to the game. I really don't understand where the problem is? i still have this problem please correct this issue. (error initializing session manager)(error authentication failed)(you have been disconnected from the game server.you must reconnect to access online). Why aren't you accountable? I've been your user for many years

    0 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. (error authentication failed)(error authentication session manager) believe me not lying:)

    Hi, i still have this problem please correct this issue. (error initializing session manager)(error authentication failed)

    0 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Short black out of display on certain part of the game

    Model: PS4 Pro
    Type: Digital Download
    Time since Install: 1 day
    Free Space: 700gb

    Currently playing with 1800p target 60fps option, there are short black outs of screen on certain part where Joel first encounters blocked barbed wire door at the very beginning of the Bill’s Town stage, and right after Joel, Ellie and Henry brothers got out of the sewer and reached abandoned town(where Henry points out the tower is close). I’m guessing those parts are major loading point? but it’s hard to find other people on youtube suffering from the same symptoms. Any help would be much appreciated.…

    3 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  8. Staggering and lagging

    In the prologue I can't get pass because of the character is staggering and just completely stops

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  9. My problem (error authentication failed)

    I still have this problem! (Error authentication failed) ,when i enter page (CONNECTING...) it stops after 10% fill and then this message comes to me (error authentication failed)

    0 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. 3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. Factions: Servers Down??

    Factions Multiplayer does not find any matches: Servers Down??

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. David doesn’t show up

    Ps4 Pro David doesn’t show up in the fight scene with Ellie. It’s hard enough to get through the beginning part since Ellie is so weak an unarmed and its extremely frustrating when I make it through and David doesn’t appear and I have to restart the scene. 4 times in a row he failed to show. Getting to the point I don’t even want to play the game anymore.

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. Shoulder swap glitch

    People are exploiting a shoulder swaping shooting glitch, that allows them to shoot through walls. It's annoying and getting worse as more are discovering the method.

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. Code for The Last of Us Part II ellie theme UAE isn't working

    The Last of Us Part II theme was released in feb 2020 and every region got a code to download it. I m living in qatar and i cant dowload the theme with all the codes i tried. Is there any specific code for UAE/qatar. Beacuse i have asked my others friend living in this region and it isn't working for them too
    (umairs@msn.com)

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  15. I can't connect

    After 2020 year i can't seem to connect at any naughty dog game this isn't fair i don't have any trouble playing other
    online games please fix this problem.
    Nat type 2
    Download 18mb
    Upload 2mb

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. Multiplayer Group Problems

    I'm totally able to play the multiuplayer online but I simply cannot create a group with my friends. We really want to play together. All of us have a 80 Mb internet speed with NAT type 2. We had no problem playing in Ps3 with slow internet speed (past). Now with ps4 and speed connection we are facing this. We would really appreciate if you guys solve this issue.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. Will the pre-order content for the ps3 version ever be made available to the general public? Sent an email, but never got a response

    also, will all dlc packs ever be available in other countries? had to make a second account just to look at the different dlc's in the online stores

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  18. arrows break all the time

    I played last of us on ps3 in French and about 80% of the time, when I arched, the arrow broke on the target's body and I couldn't get it back because of this bug. It was really unbearable. PLEASE PLEASE SOLVE THIS BUG on last of us part 2 , take your time to make it perfect but PLEASE solve this . Thank you

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  19. Players are getting out of the map on Bill's Town by the church, allowing them to shoot through walls.

    Players jump out of the map off of the steps at the side of the church and can shoot at you and you cannot shoot back at them (because they are out of the map).

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Any hope for an update? TLOU MP

    The Last Of Us is one of my favorite games. The story is beautiful and the multiplayer is one of the better that I have played though it has it’s problems. Being one of many MP fans who has been around sense the start on PS3 (now on PS4) I still enjoy playing Factions. Lately I have noticed more wall glitches like on the Bill’s Town map, where players will sit in the back and shoot you through walls. Headshots aren’t consistently counted when you hit a target, there is a glitch that player use to move faster, even molotovs…

    1 vote
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