The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

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  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. My problem is that i have a regular PS4. I purchased the digital download for Last of Us Remastered. I loaded up the game and the beginning

    I purchased the digital version of Last of Us Remastered. The cutscenes do not work at all. Almost pitch black with break throughs of white, like watching scrambled tv. The game plays perfect but NONE of the cutscenes render. I have done the rebuild database as well as delete and re install the game 6 times now, nothing corrects this error. I need help ASAP, this is a huge part of the game i can't even enjoy :(

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  2. Game Crashes After First Cutscene

    I have what I believe to be a first gen ps4. No matter what I do, the game will crash after the vary first cutscene. I first tried the game as the digital version of the game. After that didn't work I initialized the system. I believe the error changed to one that ends in a 0. This was about a month ago. I retried last week and still got the ce 36329 3 error. A few days ago I bought a physical copy of the game. This error continues to persist. Today I caved in and got a whole…

    3 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  3. Wrong subtitle in portuguese language

    I have found error on the subtitle in portuguese.

    In the begining of the game when Joel is going to seat at the sofa he says to Ellie "corre" that is "run" in english, but to fit with the audio, the perfect word sentence would be "chega pra lá".

    And later when Joel is talking about the watch that Ellie gave to him, he says "Eu acho que tá preso" the word "preso" is not correct in this sentence, because it gives the mean that it is in jail. The perfect word would be "Eu acho que ele está parado"…

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  4. Game freezing up after hospital cut scene

    Had problem with game freezing up right after the cut scene when Joel wakes up in the resort. I deleted the save file and game. Started over and it hasn't froze at the point in the game. Now it freezes right after the cut scene when Joel wakes up in the hospital. I have too close the application and open it and select the chapter. The game then will load but Joel's backpack can't be opened and he has no weapons skills NOTHING. I can't craft anything. I have the disc. I tried rebuilding the data base and it didn't…

    1 vote
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  5. Need help from Naughty Dog. Please respond.

    Been playing multiplayer for the last 2 months. I use a mobile hotspot which gives me nat type 3. I’m told it’s impossible to change it to type 2. The first 5-6 weeks of playing, the white plug of death only showed up occasionally. I was still able to play. Over the last 2 weeks the white plug shows up constantly and I’m unable to move or I get kicked from the match. Why was I able to play the first month and now I’m not able to play? Nothing has changed with my connection. Exactly the same. Why was…

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Wrong language

    Good day, few days ago I purchased a copy of The Last of Us Remastered for PS4 from PS Store. Unfortunely, I didn't realize that it was the english version, 'cause my store location was setted on UK, but I'm italian! There's the possibility to change my copy with another with italian language? I already know that it's a region matter, but there is any possibility to change my UK copy for a multilanguage copy? I mean, I paid the price of the videogame, so I think there would be no problem for you to change my UK copy with…

    3 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  7. lets play

    Hallo ich würde gerne Letˋs play-Videos vom Spiel The last of us Remastered produzieren und auf youtube veröffentlichen. Habe ich dafür Ihre Genehmigung?

    youtube-Kanal: 7tuerme RP

    Mit freundlichen Grüßen
    Turmwächter

    1 vote
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  8. HUD -Off eliminates weapon select

    I am playing on Grounded difficulty. I do not get a health bar but I do see the HUD for environmental prompts and weapon select. I Previously played thru on Survivor with the HUD disabled to sort of practice for Grounded, which eliminates pretty much everything. I thought Grounded would automatically look the same. If I switch difficulty to Survivor and turn off HUD when the option appears and go back to Grounded, nothing is present (and vice versa, I can turn it back on like this). Is this supposed to happen on The Last Of Us Remastered (disk) ??

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. copyright claim on last of us songs

    My Last of US multiplayer videos got copyright claimed by 2 different people. I looked them and none seem related to Naughty Dog. In fact they seem to be fraudulently claiming ND work and profiting from it. Is there anything ND or Sony can do about this?

    The claims came from these sources:
    DCD183_03 SUPER VIRUS-14115 - Extreme Music
    https://www.extrememusic.com/albums/3136

    And Answers - JD Mayer:
    https://www.youtube.com/channel/UCzLRfpQQW0CFLL2I2vwmebw

    My youtube video:
    https://www.youtube.com/watch?v=zfOBHQfiLYY

    3 votes
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  10. Quick turn doesn't work on MP

    Maybe it's a bug on PS3 but I can't do quick turn on MP Fraction. Quick turn work just fine on Story Mode. Does anyone else have this problem for PS3 or PS4?

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. The game is frozen / stuck / looping at the same cut scene

    I downloaded the digital copy a few years back. I played through without problems until the Cabin Resort level. During the cutscene after the fight in the burning restaurant, the cutscene gets to the point just after Ellie is laying on the ground and gets kicked. Then it skips back ten seconds, and keeps looping the same segment.
    I recently bought the game on PS3 to try and play beyond this point. All was going well until it started getting a bit buggy, incredibly I played through to about half an hour before the cutscene in question and my PS3…

    1 vote
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  12. 3 votes
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  13. Can you help me?

    Can you help me? I'm playing The Last Of Us in punitive for the first time and I'm in the part where Ellie is running from David, there whenever I get into the hut the game of a bug ... Remembering that the version I'm playing is the latest one. Help me please

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  14. No puedo jugar al multijugador por el problema de los mapas que tengo que descargar

    Tienen que arreglar ese error sino para nada me compré ese juego lo mismo me pasaba en PS3

    7 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. "Error connecting to authentication server"

    Hey everyone!

    First of all, I'm sorry for this. I know it's a topic of The Last of Us Remastered, but I didn't find any dedicated place here for Uncharted 2.

    My problem is that since the last PS3 system update (4.84), I couldn't connect to Uncharted 2: Among Thieves' multiplayer on PS3.
    When I try, the game always writes the following:
    "Error connecting to authentication server."
    I asked my friends, they can't connect too.

    So please, Naughty Dog, could you look after this?
    I know that Uncharted 2 is an almost 10 years old game, but me and my…

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. I’ve bought some new executions and when I try to go and use them they won’t work I’ve got the shoes and the tactical shotgun execution I’ve

    Tried to use them they won’t work I’ve tried reinstalling my game restarting my PS4 logging in and out of my account it won’t work I have been in several games and not one of them I have use my execution and I am very mad with this

    6 votes
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  17. My problem is graphics

    Hey guys, I’m I’m having a few issues with my gameplay in the last of us, the graphics are a bit glitchy and the textures as well, I was wondering if you guys would be able to fix it, the outline of most this is all glitchy and also another thing is that Joel and Ellie teleport where this happens is in the hospital after Joel gets impailed when Ellie kills those two guys and picks Joel up to lean on her Joel and Ellie teleport from the crates at the bottom of the stairs to the doors at the…

    3 votes
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  18. My problem is graphics

    I have a problem or a glitch with the game, the graphics and textures are getting a bit buggy, and I was just wondering if you guys can fix this right away or as soon as you can

    3 votes
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  19. Ps3 multiplayer asking for code

    I just bought the last of us on ps3 and can't go online it ask for a code and I typed in the one that came with the game but its expired how can I get a new code??

    1 vote
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  20. Level restarted from 759 to 0

    hey Naughty_Dog, i've been playing The Last of Us multiplayer for almost 4 years and my lvl is 759 but today when i selected Factions MP and noticed my lvl become 0. just like it seems for new players. restart PS4 & Internet but still same. please help me!

    1 vote
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