The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. Save profile- save files

    My copy pf the game does't recognize my save profile anymore... I started to play on grounded 2 days ago and everything was just fine, i even saved manually just to be sure.... but this morning I started the game and and everything is kinda f***ed up.... there is no knife in the main menu(when I saw that I knew that something is not right) and the game itself does not recognize my save profile from yesterday which states "completed on survival". I got the trophy completed on survival but the game does not recognize it, well kinda beacuse I…

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  2. error authentication failed ( 3 days i cant play)

    i cant play 3 days...error connecting
    error authentication failed

    please resolve the server

    1 vote
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. Game wont move forward during tank sniper scene

    Hi. About 6.30 hours into the game, during the sniping scene where a tank enters the yard, the tank is just sitting there, not moving forward, meaning the game has just kind of stopped. I've seen videos on youtube, and the tank is supposed to drive onwards and open up, but it doesn't in my game, it's just sitting there. Help?

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  4. Running while switching weapons glitch

    Frequently seeing people abuse this glitch. Please fix. If you sprint and quickly switch your weapons with the D pad, you do not show up on the enemy RADAR as a red dot. Allows you to sprint without giving away your position.

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Can’t play multiplayer

    It’s been two days that I can’t play the multiplayer mode. It says :
    « Error Authentication Failed » and I have another type of error about the initialisation.
    And when I don’t have those errors, I just can’t find a match or it says that they failed about searching a match.
    Can I have an answer please?

    PS4 slim
    1 TO about 450go free
    NAT type 2
    Internet: Wireless
    Installed TLOU remastered via PS plus (about 3 months ago)
    France
    PSN: Unicorn _ S _ 02 (without space)
    Download speed: 8Mbps
    Upload speed: 1Mbps

    5 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Collectibles disappeared

    I was trying to get platinum trophy at the game, but several comics and training manuals dont show at the suposed place they belong. Dont know how to make them reapper. I got these specific missing colectibles at an early "new game" but they don't show in the story nor in the chapter tracking list.

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  7. Can you play without PS Plus?

    I just purchased the remastered game for my new PS4 pro having wanted it for years. However having looked online most people are saying you can't play without a plus account. I have no interest in playing multiplayer so is there any content that I can play or should I just return the game before removing the security wrap? Any info please. Thanks

    1 vote
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. cant play online, got machmaking error

    cant play online, got machmaking error no matter what

    1 vote
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. 2 Bugs/Issues

    Hello, I wish to report an issue that I have had with the game recently. One being the photo mode... I try to use the "hide buddies" option and it hides the player as well... The other issue is when I am able to upgrade my weapons for the first time and I upgrade the revolver rate of fire first every time, the next table I visit it has switched my upgrade from rate of fire to reload speed and I did not choose that so I am forced to upgrade my rate of fire on the revolver yet again...…

    3 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  11. Joel cant walking smoothly

    He's stuttering all over the place... This is a new system with controller and a new remastered game... Wth is going on.. my wife just got into the story and wanted to finish it on the PS4 and now CANT because it is simply unplayable.. please Naughty Dog fix... Or help

    3 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  12. Enemys don't die when burned

    When in the canalization the group splits and the joins again. Then there is a scene where you run away from clickers etc. and close the door. If you throw a Molotov cocktail into the crowd of enemies while they enter the door, you can't kill them afterwards. The fight is endless no matter what you do.

    3 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. Cheating

    I have two video clips of a player by the name of TROPHYHUNTERx_x cheating. He instantly wiped out entire team while we were inside buildings behind walls. He was outside and in the middle of the map. It’s impossible to do that. I’m level 332 and have never seen anyone do that. He’s taking advantage of whatever glitch/hack that allows him to hit behind walls. My entire team quit. This is on PS4, and TLOU doesn’t have a report system

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. RACIAL AND DISRESPECTFUL PEOPLE AND MODDED CONTROLLERS, SHOOTING THROUGH WALLS, CRAB WALKING, SHOOTING THROUGH GLITCHES & U CANT SHOOT BACK!

    How do y'all have a website for complaints but haven't addressed them yet?? People call me and my friends all types of niggers and other disrespectful things. You can't report them because the game doesn't give you that option! It makes me so mad considering its my favorite game ever & practically the only game I play! Then there's all of these glitches with shooting through walls, getting in certain parts of the map (a glitch) where people can shoot you but you can't shoot them unless they kill themselves out of the glitch! There's crabwalking and modded players making…

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. My problem is

    Please actualization game The last of us

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. Multiplayer trophies

    I love the last of us so much, and my dream is getting the Platinum, but playing a multiplayer game from 2014 on 2019 it's way to hard, nobody plays it anymore, I beg for you guys to make the multiplayer trophies a separated thing, only needing the single players trophies to Platinum, please naughty dog just creat a new gear of multiplayer trophies that are not needed for the Platinum, this is unfair with people that are playing now, and with people that are going to play later...

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. Flashes of colors on the game screen after patch 1.10

    Ps4 Fat
    Firmware 7.02
    Free space 242 gb
    I have the physical copy of the disc, playstation hits edition for ps4.
    At the time of installing and starting without installing the last patch the game runs perfectly. However, after the installation of patch 1.10, three large flashes appear on the game screen only, the loading screen is normal.

    I contacted the playstation technical service, they gave me a few steps to follow to see if it was not my ps4 but it is not, since I followed all the steps and remained the same, until I reached the point of…

    1 vote
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  18. 3 votes
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  19. Is there a way to submit a support ticket (and provide a relevent gameplay clip that ND can review) that isn't public?

    I'd appreciate it if someone at ND could review a brief gameplay video I made, read the short message that goes along with it, and get back to me with some answers or any other feedback they can provide. The request for discretion is just me trying to be polite and avoid discussing what some may regard as a sensitive subject on the public support forums. Any help is much appreciated.

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Auto aim banned please

    I giocatori con la mira buggata devono essere bannati..sono la rovina del gioco

    1 vote
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