The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. error authentication failed

    Error authentication failed
    Region: USA
    Country:Iran
    PSN ID: Soroush_98

    I have been playing TLOU online since 2018 and NEVER Faced any like that...

    PLEASE PLEASE fix this Naughty dog.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. error authentication failed

    I get this message when i play (error authentication failed)

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. ERROR AUTHENTICATION FAILED

    recently I keep getting "ERROR AUTHENTICATION FAILED " from the matchmaking servers ,and all my friends in Iran have the exact same problem but not my foreign ones,is this fixable or you just banned Iran’s IPs?

    9 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. (error authentication failed)(error authentication session manager) believe me not lying:)

    Hi, i receive these messages when i log in to the game. I really don't understand where the problem is? i still have this problem please correct this issue. (error initializing session manager)(error authentication failed)(you have been disconnected from the game server.you must reconnect to access online). Why aren't you accountable? I've been your user for many years

    0 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. (error authentication failed)(error authentication session manager) believe me not lying:)

    Hi, i still have this problem please correct this issue. (error initializing session manager)(error authentication failed)

    0 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. My problem (error authentication failed)

    I still have this problem! (Error authentication failed) ,when i enter page (CONNECTING...) it stops after 10% fill and then this message comes to me (error authentication failed)

    0 votes
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  7. 3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. Factions: Servers Down??

    Factions Multiplayer does not find any matches: Servers Down??

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. Shoulder swap glitch

    People are exploiting a shoulder swaping shooting glitch, that allows them to shoot through walls. It's annoying and getting worse as more are discovering the method.

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. I can't connect

    After 2020 year i can't seem to connect at any naughty dog game this isn't fair i don't have any trouble playing other
    online games please fix this problem.
    Nat type 2
    Download 18mb
    Upload 2mb

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. Multiplayer Group Problems

    I'm totally able to play the multiuplayer online but I simply cannot create a group with my friends. We really want to play together. All of us have a 80 Mb internet speed with NAT type 2. We had no problem playing in Ps3 with slow internet speed (past). Now with ps4 and speed connection we are facing this. We would really appreciate if you guys solve this issue.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Players are getting out of the map on Bill's Town by the church, allowing them to shoot through walls.

    Players jump out of the map off of the steps at the side of the church and can shoot at you and you cannot shoot back at them (because they are out of the map).

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. Any hope for an update? TLOU MP

    The Last Of Us is one of my favorite games. The story is beautiful and the multiplayer is one of the better that I have played though it has it’s problems. Being one of many MP fans who has been around sense the start on PS3 (now on PS4) I still enjoy playing Factions. Lately I have noticed more wall glitches like on the Bill’s Town map, where players will sit in the back and shoot you through walls. Headshots aren’t consistently counted when you hit a target, there is a glitch that player use to move faster, even molotovs…

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. ERROR AUTHENTICATION FAILED

    please fix..7 days still error and i cant play..i from iran..my friends too

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. Hack TLOU PS4

    Estava jogando com o time rival (em vermelho), e simplesmente meu jogo começou a travar e aparecer uma tomada desconectada na minha tela (fiz captura) e não conseguia me mexer ou atirar.
    Não tenho como identificar qual deles foi, mas posso enviar a lista de jogadores e a tela mostrando a tomada desconectada.

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. My multiplayer progress reset when it shouldn't

    I left off yesterday with 45 or so survivors looking healthy. Loaded up the game today and I'm back at week 1 day 1. I was aiming for platinum but now considering uninstalling.

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. error authentication failed ( 3 days i cant play)

    i cant play 3 days...error connecting
    error authentication failed

    please resolve the server

    21 votes
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    6 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Running while switching weapons glitch

    Frequently seeing people abuse this glitch. Please fix. If you sprint and quickly switch your weapons with the D pad, you do not show up on the enemy RADAR as a red dot. Allows you to sprint without giving away your position.

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. Can’t play multiplayer

    It’s been two days that I can’t play the multiplayer mode. It says :
    « Error Authentication Failed » and I have another type of error about the initialisation.
    And when I don’t have those errors, I just can’t find a match or it says that they failed about searching a match.
    Can I have an answer please?

    PS4 slim
    1 TO about 450go free
    NAT type 2
    Internet: Wireless
    Installed TLOU remastered via PS plus (about 3 months ago)
    France
    PSN: Unicorn _ S _ 02 (without space)
    Download speed: 8Mbps
    Upload speed: 1Mbps

    22 votes
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    8 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote
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