The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. I have to pay for the Enforcer

    I played the PS3 version and was able to use the Enforcer. I bought a PS4 (the remastered version was bundled) and I am now required to but the Enforcer separately. What's up with that?

    1 vote
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    13 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Please attempt to restore licenses.

    Settings-PSN-Restore Licenses.

    Let us know how that goes. If it doesn’t work, please verify that you are on the same PSN account and in the same region as you were for PS3.

  2. Boost mode and Supersampling mode CE-34878-0 error code

    I upgraded to a PS4 PRO 5 days ago and I’m having CE-34878-0 sometimes! Should i DISABLE Boost Mode or Supersampling ??? I play on 1080p monitor. Any known issues with these options enabled ??? Please help! I’m happened 3 times here! I refuse to think it’s my console. PLEASE HELP!
    PS4 PRO 7115b
    Cable internet connection
    The last Of us digital bought on PSN store

    I rebuilt database and re-download the game again.
    My last resource will be disable BOOST MODE or Supersampling.
    PLEASE HELP ME!

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. I NEED ACTIVE PLAYER INFORMATION ON MULTIPLAYER PS3 AND PS4 PLEASE

    I NEED ACTIVE PLAYER INFORMATION ON MULTIPLAYER PS3 AND PS4 PLEASE

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry you are having difficulty. Could you provide some additional details?

    What is the exact error message you are seeing? Was it “game file corrupted” or “save file corrupted”? Or something else?

    Does this occur when first booting up the title, or is it when attempting to load a save from the main menu?

  5. unable to join party with frnds kicking me out everytime i join without warning. Nat 2, 2 down 2 up frnd's nat 2

    there are some frnds who are never compatible why there is so much NAT problem.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Firefly pendant #2 missing.

    Hello, i recently started NG+ and on this play through i'm aiming to get all the collectables but i cant get Firefly pendant #2 , it dosen't appear on the tree and i don't have it in my inventory, i went and got the other two pendants in the chapter ( pendants #1 & #3) and its still saying i have 2/3 pendants, ive uninstalled and re-installed i've even restarted the game fresh and its still not there. is there a fix to this or will this permanently bone my chances of getting 100% off collectables

    ---------
    Physical copy (disk)

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
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  8. i had an account on PS3 but my account didnt carry over to PS4

    My gameplay stats and MP rank did not carry over to PS4.

    1 vote
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  9. Please, guys, consider to add language packs to UK versions

    Considering that now the price is pretty much the same in every region, can you please consider to add, at least, language packs for subtitles for every region?
    This choice to not put other languages, is just wrong, archaic and greedy.

    1 vote
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  10. 1 vote
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  11. 1 vote
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  12. 1 vote
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  13. Unable to change languages, how can I switch between languages?

    Hello, I would like to know if it is possible to change the localization of the game. I purchase The Last of Us Remastered on the UK Sony store, is there a way to change the language and subtitles? The version I downloaded only contains english, polish and russian localizations. Is there a way to obtain other languages? Thanks inadvance

    1 vote
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  14. glitch tlou ..............................................

    bonsoir ce jour je me suis installer sur ma ps4 pr jouer the last of us avec des pote , on lance recherche partie on'a tomber vs une equipe et j ai remarquer 2 joueur qui profite d un glitch , s nimporte de payer un jeux pr trouver des gens qui glitch il ont fais le glitch 5 fois dans la partie juste j ai capturer juste cette partie :S bon je vous laisse la video voila leur ID psn

    https://www.youtube.com/watch?v=mJhNoWUWrJ4&feature=youtu.be

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. My problem is that i have a regular PS4. I purchased the digital download for Last of Us Remastered. I loaded up the game and the beginning

    I purchased the digital version of Last of Us Remastered. The cutscenes do not work at all. Almost pitch black with break throughs of white, like watching scrambled tv. The game plays perfect but NONE of the cutscenes render. I have done the rebuild database as well as delete and re install the game 6 times now, nothing corrects this error. I need help ASAP, this is a huge part of the game i can't even enjoy :(

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  16. Blank Cut Scene

    How many people say the same thing that it goes blank on the cut-scene on episode The Hunt?

    And you say the same reply for them!

    Start playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the game.
    Download the game again.

    I’m asking a QUESTION: if I rebuild the database will a lose all my other games?

    NOTE: I don’t go online!

    And you replied “If the title isn’t downloading this sounds like PSN problem you should contact them for support” and your reply feels more like a bot to me..

    My first question I…

    1 vote
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  17. Cannot play multiplayer part on PS4 pro

    Please help me, I am having this issue for a long time. The issue you must have seen before.
    Every time I try to play Factions i am greeted with a prompt to download free maps.

    I click 'okay' where it should take me to download the Treacherous Territories pack, but then I will always get an error text box says this item cannot be selected now. I doubt it is because that, I am using a disc, and the game is US version. My PS4 is also US version, but the account I logged in is HK. Is there…

    1 vote
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. trap, bugs in maps multiplayer

    fix the bugs, only chance of cheating

    1 vote
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  19. Multiplayer sucks -_-

    Sorry to say but naughty dog.The last of us multiplayer is just like cod. Ya'll say ya'll game so balanced pffttt bs. Ya'll got campers taking advantage of ya'll cover n op guns -_- . Cheaters campers ppl using glitchs n shooting through walls n etc. Like come on everytime i play i spawn in a match that already started -_- didn't know this cod. I spawn in get shot in the back i mean wtf how i just spawn -_- n already getting shot at?

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  20. Hacker, PSN: JONNIE-PHANTOM

    I just encountered a hacker by the name of JONNIE-PHANTOM in The Last of Us multiplayer. Although they had no line of sight to myself or my team, they were shooting players through walls from the opposite end of the map. I died three times during the match at the hands of this hacker, and my team ultimately lost the match because of them. I don't mind being outplayed, but I don't appreciate players who resort to hacking or exploiting glitches in order to overtake their opponents. It defeats the purpose of the game, and makes me no longer want…

    1 vote
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