The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. Firing Shorty/Tactical Shotgun/Frontier Rifle at the rate of a Revolver - FACTIONS GLITCH

    Hey ND, I appreciate your efforts put into Factions.

    There's a well-known glitch, which to my surprise is still floating around.

    It involves switching weapons quickly to cancel the waiting period between each shots. Let's say you want to fire the Shorty fast: pick Shorty, fire a bullet, change to your large firearm, change back to Shorty, fire a bullet again. It's almost instantaneous.

    I just experienced plenty of games with full teams performing this technique against my team. It's unfair and IMO it should be addressed ASAP.

    Thanks for your time!

    54 votes
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    7 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. My ps4 Can't connect to the faction mp after installing update 1.10

    Hi guys, i play last of us for about 5 years until now, i can't connect to factions mp after installing last update v 1.10 every time i wanna connect to multiplayer servers it say me you have been disconnected from the game servers... I living in iran and many other peoples around the my country have the same problem and they can't to connect to fractions mp please help how can we fix this problem i didn't have any problems like this before. Thanks.

    50 votes
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    fixed  ·  21 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. Downloaded new update and maps but still asks me to download maps

    I have tried shutting down the game, shitting down the playstation 4 and even deleted everything reinstalling it but still says I have to download maps when clicking on factions

    41 votes
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    45 comments  ·  Flag idea as inappropriate…  ·  Admin →

    If you are encountering this issue.

    1) Go to Notifications
    2) Go to go to Downloads
    3) Locate the Treacherous Territories Update file.
    4) Delete it.
    5) Restart your PS4.

    The file should be re-downloaded, and function. Please post below if it doesn’t work.

  4. Can't download Maps to play factions

    I've had The Last of Us Remastered (Disk) on PS4 since the game launched, and used to spend a lot of time playing factions with my buddies. A friend recently picked up the game and I wanted to get back into it with him, but every time I try to play Factions i am greeted with a prompt to download free maps.

    I click 'okay' where it takes me to download the Treacherous Territories pack, but when I click download it gives me a voucher error code and says content cannot be purchased at this time.

    After reading around these…

    40 votes
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    60 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you are encountering this issue.

    1) Go to Notifications
    2) Go to go to Downloads
    3) Locate the Treacherous Territories Update file.
    4) Delete it.
    5) Restart your PS4.

    The file should be re-downloaded, and function. Please post below if this doesn’t work.

  5. Can not play TLOUR online on the PS4

    Can’t load games or match with players. It’s showing “searching for optimal game” and it looks to be frozen.. my internet connection is perfectly fine as well.

    30 votes
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    25 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you continue to experience trouble matchmaking, please reboot your PS4.

    Relaunching the app will not suffice, but rebooting should resolve the issue.

    Please post here if you experience issues after reboot. Thank you for your patience, we’re working to get everyone back online.

  6. Can't play faction multiplayer

    I bought Last of us remastered (disc) sometime ago,when I try to play faction mp it says "to connect to factions you must download some FREE content" so I press ok then it says "this content cannot be selected at this time" I tried looking for the content on ps store but can't find it,please help :(

    22 votes
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    150 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you are encountering this issue.

    1) Go to Notifications
    2) Go to go to Downloads
    3) Locate the Treacherous Territories Update file.
    4) Delete it.
    5) Restart your PS4.

    The file should be re-downloaded, and function. Please post below if this doesn’t work.

  7. Can't join groups since last Saturday. Always being kicked off my group.

    We are about a dozen french players who religiously play TLOU multiplayer. But we can't do anything from about last Saturday (tested saturday 9 to 11 pm GMT +1, as wel as yesterday 9pm GMT+1).

    - Almost impossible to join groups : we have 95% time a "you've been kicked by the group" message
    - Even if we succeed to join the group, the connection fails while starting the game "connection to host lost"
    - In public multiplayer match, we experience a lot of lagging issues

    I'm not sure the problem is on TLOU server side, or on the psn…

    15 votes
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    35 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    We think we have this fixed. If you were previously able to join parties with your friends, and suddenly weren’t able to, we have likely addressed the problem. If you still encounter the issue, please post to this thread with your Nat type, and that of your friends (check Internet Connection)

  8. Authentication error

    The loadin bar just barley fill then it tells me authentication error. Pls help

    15 votes
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    14 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. 14 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. Cannot save when 1.03 patch is installed.

    Hello,

    I recently purchased The Last of Us Remastered (physical disc) for my PS4 (CUH-1115A). There are currently 328 GB of free space on my PS4's hard drive.

    After installing the The Last of Us Remastered and the 1.03 patch, I starting a new game for The Last of Us. Rather than prompting me to create a new save file, a message came up saying that the game would not autosave until I manually saved the game. After playing through the intro, I attempted to manually save my game and it would not let me:

    Basically, the save window would…

    12 votes
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    6 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →

    If you are encountering this issue, please ensure you are able to create profile save data.

    The easiest way to check is to go to the Home Menu > Settings > Application Save Data Management > Save Data in System Storage > Delete > if TLOU Remastered shows up, select it > Observe if there is Profile save data or not.

    If present, how many instances (and please post below).

    If there is only one instance, deleting it may allow you to resume saving, but will delete any progress you have thus far.

  11. error code ce-34878-0 upon opening the game

    You changed the status of my last post to fixed, but im still encountering the same issue. I open the game, the black and white image of elli and joel comes up, and then it crashes. I have all the current updates, digital edition, nat type 2 connection and its been going for almost 2 months now, i just want to play the damn game.

    12 votes
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    19 comments  ·  Flag idea as inappropriate…  ·  Admin →

    if you are encountering this issue.

    Start Playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the game.
    Download the game again.

    Please post here if this does not resolve your issue. Thanks to Grand_Alexis for providing the steps.

  12. can't get into Multiplayer mode, always connecting

    From yesterday, when I tried to connect to Multiplayer, system constantly show connecting, progress bar stuck at 4/5, I need to wait half an hour to get in. Please help.

    PS4 US day one console.
    Digital download
    Installed right after ps store release it.
    system free space: 200G+

    Connection method: pan
    Nat Type: 2
    download speed: 15M
    upload speed: 5M

    11 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. Game crashes every time during a loading screen, both single and multiplayer. Nothing helps.

    Game crashes every single time with a ce-34878-0 error during a loading screen, both single and multiplayer. I've tried reinstalling game a couple of times, playing without a patch, disconnecting from the internet, deleting saves, turning off automatic save upload and isystem initialization. Nothing helps, and it seems there is no one who found a working solution for this.

    11 votes
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    fixed  ·  2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  14. Please fix the in-game chat (Remastered Version)

    As most of you know, the in-game chat for The Last of Us: Remastered is broken. It constantly cuts in and out, making any form of communication impossible.

    It effectively prevents teammates from coordinating in a game where teamwork is critical. Party chat isn't a solution unless you're in a full party, and often times you get the NAT type error which renders even party chat useless.

    The matchmaking times are way better now and can stop working on this, unless more issues come up. For now, please start working on the in-game chat.

    9 votes
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    fixed  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. Faction MP says I need to download maps after I had re-downloaded them twice

    So I finished the single player and left behind both when psn was down and now I have downloaded and installed the "Treacherous Territories map pack" but when I go to Factions MP its says "to connect to factions you must download some FREE map content." With the opiton of No or OK and when I go to ok it says I have already installed it. But it still won't start could this be from the DDoS attack? I have tried closing and reopening the game and restarting my PlayStation still doesnt work

    8 votes
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    5 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. Farming kills in Interrogation Mode (Infinite Lives)

    People need to stop farming for kills/points in Interrogation Mode. I played a match where the enemy team has already obtained all 5 interrogations and hacked 2/3 of their way into the safe. They could have won the game early but instead stayed there waiting for us to attack and kept killing us for extra points for the next 8 minutes. In another match our team was winning and I received a hate message saying "retard don't open box so early" There needs to be a supply bonus, (and if there already is, then an even bigger supply bonus) depending…

    7 votes
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Should now be fixed.

    Interrogation Mode Fast Victory Bonus:
    Added a parts bonus for players who win an Interrogation match quickly, to help counteract ‘farming’:

    Winning with more than 8 minutes left on the clock (i.e. winning in under 7 mins) gives 6000 bonus parts

    Winning with more than 7 minutes left on the clock (i.e. winning in under 8 mins) gives 4000 bonus parts

    Winning with more than 6 minutes left on the clock (i.e. winning in under 9 mins) gives 2500 bonus parts

    Winning with more than 5 minutes left on the clock (i.e. winning in under 10 mins) gives 1250 bonus parts

    Note that since these parts are awarded right as the match ends you may not see the popup appear, especially if there are other parts being earned at that time, but they will still be reflected in the scoreboard.

    http://community.us.playstation.com/t5/The-Last-of-Us-Multiplayer/Live-Update-027-Bugfixes-Balance-Tweaks-and-Fast-Victory-parts/td-p/45071087

  17. error code ce-34878-0 upon opening the game

    Can't even open to the menu. After downloading and installing the game and updates, error code ce-34878-0 appears as soon as i open the game. I have re-downloaded the game twice, and initialized it both quick and full, but it does not work still. Any information on how to solve this would be greatly appreciated.

    7 votes
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    fixed  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Game won't load

    I keep getting stuck on the black screen with Elle and Joel, the game won't load past that

    7 votes
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    fixed  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Multiplayer Problem/Glitch

    I have discovered something affecting my multiplayer. Whenever I join a match online that has already started (Not from the beginning), I am not awarded any parts after the match is over, and the game acts as though the match never existed. As a result of this, my multiplayer has gotten glitched, I am currently stuck on Week 8 day 6, and every time I quit the multiplayer to play at another time, I am still on the above mentioned date. This is a huge problem, as not only does this not let me progress through the multiplayer, but it…

    7 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Can't play factions mp

    Ever since downloading the new maps (free in return for matchmaking issues) I cannot play factions, a message says I need to download free content, did that and problem still exists. I have a digital copy, not sure if that has something to do with it or not. And yes everything (psn account, psn profile, the game, the dlc) is all "Australian". Please help

    6 votes
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    fixed  ·  2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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