The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. My ps4 Can't connect to the faction mp after installing update 1.10

    Hi guys, i play last of us for about 5 years until now, i can't connect to factions mp after installing last update v 1.10 every time i wanna connect to multiplayer servers it say me you have been disconnected from the game servers... I living in iran and many other peoples around the my country have the same problem and they can't to connect to fractions mp please help how can we fix this problem i didn't have any problems like this before. Thanks.

    50 votes
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    fixed  ·  21 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Can not play TLOUR online on the PS4

    Can’t load games or match with players. It’s showing “searching for optimal game” and it looks to be frozen.. my internet connection is perfectly fine as well.

    30 votes
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    25 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you continue to experience trouble matchmaking, please reboot your PS4.

    Relaunching the app will not suffice, but rebooting should resolve the issue.

    Please post here if you experience issues after reboot. Thank you for your patience, we’re working to get everyone back online.

  3. Can't download Maps to play factions

    I've had The Last of Us Remastered (Disk) on PS4 since the game launched, and used to spend a lot of time playing factions with my buddies. A friend recently picked up the game and I wanted to get back into it with him, but every time I try to play Factions i am greeted with a prompt to download free maps.

    I click 'okay' where it takes me to download the Treacherous Territories pack, but when I click download it gives me a voucher error code and says content cannot be purchased at this time.

    After reading around these…

    40 votes
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    60 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you are encountering this issue.

    1) Go to Notifications
    2) Go to go to Downloads
    3) Locate the Treacherous Territories Update file.
    4) Delete it.
    5) Restart your PS4.

    The file should be re-downloaded, and function. Please post below if this doesn’t work.

  4. Can't play faction multiplayer

    I bought Last of us remastered (disc) sometime ago,when I try to play faction mp it says "to connect to factions you must download some FREE content" so I press ok then it says "this content cannot be selected at this time" I tried looking for the content on ps store but can't find it,please help :(

    22 votes
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    150 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you are encountering this issue.

    1) Go to Notifications
    2) Go to go to Downloads
    3) Locate the Treacherous Territories Update file.
    4) Delete it.
    5) Restart your PS4.

    The file should be re-downloaded, and function. Please post below if this doesn’t work.

  5. Stuck on loading screen

    Just after the scene where I sit on the couch and sleep, with the little girl waiting with me, the game goes to a loading screen where it never gets past 0%. I've tried reloading etc but it doesn't work, has been happening for about a week.

    2 votes
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    fixed  ·  43 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. Can't join groups since last Saturday. Always being kicked off my group.

    We are about a dozen french players who religiously play TLOU multiplayer. But we can't do anything from about last Saturday (tested saturday 9 to 11 pm GMT +1, as wel as yesterday 9pm GMT+1).

    - Almost impossible to join groups : we have 95% time a "you've been kicked by the group" message
    - Even if we succeed to join the group, the connection fails while starting the game "connection to host lost"
    - In public multiplayer match, we experience a lot of lagging issues

    I'm not sure the problem is on TLOU server side, or on the psn…

    15 votes
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    35 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    We think we have this fixed. If you were previously able to join parties with your friends, and suddenly weren’t able to, we have likely addressed the problem. If you still encounter the issue, please post to this thread with your Nat type, and that of your friends (check Internet Connection)

  7. Problem with the Scoped Weapons Bundle

    Hello Naughty Dog, I bought the scoped weapons bundle for The Last of Us Remastered on PS4 for $2.99. My issue is that for some reason, the 3 scoped weapons are unlocked for me but variable rifle is still locked! I did want to note that I did not buy the weapons separately, and have the bundle purchased. In the load out menu, the variable rifle has a locked icon over it and the "press X to purchase" which takes me to the page but I can't download it because the game has it down as "installed." Is there any…

    3 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. Authentication error

    The loadin bar just barley fill then it tells me authentication error. Pls help

    15 votes
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    14 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. Game won't load

    I keep getting stuck on the black screen with Elle and Joel, the game won't load past that

    7 votes
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    fixed  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
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    fixed  ·  1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  11. Says I have to download map pack while I already did

    Can't get in factions, it says I have to download the map pack, but I already did that (few months ago though) I reinstalled the game and restored PSN licenses, still doesn't work. Please FIX this!

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you are still encountering this issue.

    1) Go to Notifications
    2) Go to go to Downloads
    3) Locate the Treacherous Territories Update file.
    4) Delete it.
    5) Restart your PS4.

    The file should be re-downloaded, and function. Please post below if this doesn’t work.

  12. the game doesn't load, gets stuck at Joel and Ellie - maybe fix it?

    Joel and Ellie screen it's not really a game, the last of us used to be better.

    3 votes
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    fixed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. online faction problems

    hey, i got the last of us on ps4 (disk) for a little over a year now (since september 16, 2014) and loved to play factiosn. its been a long time since i last playd it and i wana get back in it now. But i have a problem when i try to enter Factions MP it says i need to dl FREE MP Maps to continue but my problem is theyr aleready installed on my ps4, another problem is i cant find them (my last of us dlc's) on my ps4 at all they just wont show were they…

    3 votes
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    fixed  ·  0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. 14 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. GLITCH. check map Coal Mine in multiplayer PS4.

    Map Coal Mine in multiplayer PS4.
    You can climb the wall and shoot everyone, I attached screenshots.

    http://s2.subirimagenes.com/otros/previo/thump_94425881-ok.jpg

    http://s2.subirimagenes.com/otros/previo/thump_94425912-ok.jpg

    http://s2.subirimagenes.com/otros/previo/thump_94425933-ok.jpg

    To climb, you must be lying on the ground, then you can climb the wall, one of your team reanimate you from the ground , and then you can climb the wall and go behind the door.. the cheater can shoot everything the map without barriers.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. 11 hours later and still cannot figure out what is wrong with this game.

    I have been going through all forums and matters of technicals support through Sony to figure out my issue and it still has not been addressed. I have seen other people's complaints about it and luckily they have fixed it but I STILL am having the issue through 11 hours of trying.

    My problem is I cannot download the Treacherous Map DLC. I have tried EVERYTHING. From relicensing(which doesn't help because it is only through downloadable content), deleting the game data from system both over 20+ times. I even reinitialized it FULLY twice and did 3 QUICK re initializes and…

    2 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. Can't download the free map pack

    My game is a CUSA - 00552
    - I already tried to deactivate all of my ps3/ps4 systems,
    - tryed to download the content on my actual brazillian account and in a north america account, both without sucess.
    - restoring licenses dont work too.

    what is left to me to do?

    3 votes
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    fixed  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Can't play DLC maps (Treacherous Territories)!

    I recently re-installed TLOU to play multiplayer and the DLC maps were never showing up in multiplayer, so I tested them on a private match. Selecting a DLC map loads up the PS Store and shows me the Treacherous Territories pack store page. It says I have it installed though so I can't download, but if I go back into the game every time I choose any of the DLC maps it takes me to the PS Store page...

    So now I deleted TLOU and I'm installing it fresh, however the update it downloads is only 356.9MB whereas Treacherous Territories…

    1 vote
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    fixed  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. Can't Start New Game

    I just rented this game from Gamefly, and after updating it and everything, I went to start my first game... it goes to this black screen with a swirling wave of multi-colored dust, and then the screen just goes black. I can still hear music in the backround. Thus far, after 20 minutes it still has not loaded.

    Disk Version
    I don't recall it trying to install itself, i just ran it from the disk.
    224 gigs free

    The Game file in storage says it is 44.45 gigs. I cannot for the life of me get the game to work!

    1 vote
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    fixed  ·  5 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  20. I can't load the prologue.

    When I try to start a new game I get a black screen with particles floating around and music playing, but eventually the particles fade away and it is just a black screen with music playing. I bought the game on disk and I installed it on March 30th around 4pm CST, I know I have enough space to play. I have tried the usual, reinstalling the game, making a new save, deleting the previous ones, I have even tried waiting it out for up to half an hour. Does anyone else have this problem?

    4 votes
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    fixed  ·  5 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
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