Game freezes after Hospital cut scene
I have recently purchased a PS4 console bundle with "The Last of Us Remastered" and the game has been fun to play. However, I found that I can't continue after the first cut-off scene at the hospital. A black screen comes up and game won't load. I have tried loading it from the last auto-save point, but found that it just froze exactly at the time the dust spores came up during tho load sequence. I have tried to load earlier auto-saved points and those work perfectly fine.
If you are still encountering this issue, you should attempt the following:
Start playstation in Safe mode
Rebuild database (option 5)
Once the PS starts, delete the game.
Download the game again.
Please let us know your results.
Its Dec. 2017 and still happening. What a shame. This really needs a fix
Update ... it has been fixed, download the latest update for the game and mine worked straight off !!!
I have exactly the same problem, in the Hospital chapter, after the cut scene, the game get stuck and does´t load, even if I try to load the saved point, it does not work. I bought the game with the console bundle. the DLC works and other stuff. It would be very good if the people from Naughty Dog can provide a solution to this. I loved the game and I actually want to finish it and play it again, I actually bought the PS4 only for this game, but now I´m disappointed. @ Naughty Dog QA Team
Naughty Dog QA Team (Admin, Naughty Dog) please help us :(
Just got same problem! Have played it before no drama now all of a sudden it freezes at hospital stage sucks
Ups?!?! After making this POST yesterday or after login in to the PS-Network (after makeing the post), I got an update for Last of Us (I'm playing the game for 1 week now) - but the update cames just now. Suprise. But it works know.
No Solution till now - very sad. The problem is 2 years old!?!?!
Will you refund the game?
I'm having the same issue, so disappointed. Rebuilding the database and reinstalling the game do nothing at all. Any solution yet? I paid $70 to get this game sent to me in China, and I can't even finish it.
Rebuilding the database did nothing. Still hangs. Very disappointing.
It is 10/24/2016 and I have the same exact problem. Hospital cut scene finished and game locked up. Save useless. The only other save I have is HOURS old! So pissed.
-New CD from Gamestop, no help
-Deleted and Re-installed, no help
Going to try Rebuilding the database. Sadly after 2 years, NaughtyDog should have fixed this issue. The fact that it is happening in the same exact spot for 2 years in just plain bad.
I'm sorry to comment on this old thread, but I'm facing the same problem. Has any one found a solution to continue the game from that point please?
Thank you very much.
I'm having this same issue. Attempting to load the autosave at the hospital results in the 'snow flake' loading screen at the beginning and then it stops completely. I have let it sit there multiple times for 40 minutes now, but I cannot get it to load into the game.
@ Gormless - is the issue the same as the OP - the game doesn't load after the cutscene, or is it that you are missing skills and weapons, but gameplay does continue?
Same thing happened to me aswell. Very annoying and they need to get it sorted
Same problem - hope we get a feedback sometime soon!
Just encountered this problem today. Contacted Playstation support and they instructed me to contact Naughty Dog. I tried restarting the system, going to safe mode and deleting the application to make the game reinstall itself and nothing. The disc is in perfect condition too no scratches or anything.
The exact same thing happened to me at the exact same time! I just changed it in for a new disk and the same problem occurs. I can play starting from the hospital chapter but I have no way to craft shivs or anything. ..it's like I have no backpack and all my skill upgrades and guns I had are gone if I play from there...can this be fixed, very annoyed, Kurt