The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. When trying to connect to the Last of Us Factions servers i get this message: “Error authentication failed”

    Not connecting, getting authentication error when im trying to connect to
    servers for Last of Us Factions Multiplayer.

    1,247 votes
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    314 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Won't load factions

    I've been playing factions for a long time now, and I've never had this issue. Every time I click on Factions MP, it loads a little and says "You have been disconnected from the game servers. You just reconnect to access online." All my other games work just fine online(ex: Gta5), so it's not my internet issue. PLEASE HELP! I only play this game(I love naughty dog), and I'm only gonna stop playing it when Uncharted 4 comes out!I get bored when this kinda stuff happens to TLOUR

    8 votes
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    started  ·  21 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. I cannot find treacherous territories on the ps store

    I cannot find the treacherous territories map pack anywhere on the playstation store.I have talk with PlayStation support about it and they acknowledg that it isnt there, (only abandoned and reclaimed are). Yet when attempting to download from the in game downloadables i get the message "this content cannot be selected at this time". I VERY much doubt this is due to a psn outage and i am honestly hoping for any help that can be provided.

    9 votes
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    9 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you are still encountering this issue.

    1) Go to Notifications
    2) Go to go to Downloads
    3) Locate the Treacherous Territories Update file.
    4) Delete it.
    5) Restart your PS4.

    The file should be re-downloaded, and function. Please post below if it doesn’t work.

  4. The multiplayer leaderboards in The last of us factions is littered with hackers and people that have only logged 1 or 2 minutes.

    Could the naughty dog staff please clean up the leaderboards by allowing only the people that has 1 day played to qualify for the leaderboards, because currently the top 1000 players only consist of hackers or people who have only 1 or 2 minutes played.

    20 votes
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    started  ·  4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Intermittent Lag

    Wired
    Nat type: type 2
    Connect speed download: 25mb
    Connect speed upload: 1.4mb

    500gb jet black uk ps4 model. Basically the only one on the market.
    Digital copy
    Circa. Beginning of January since install
    Free space: 250gb

    I also ran a broadband speed checker on my laptop which is running on wi fi.
    Broadband speed checker:
    Download speed: 20mb
    Upload speed: 2.10mb
    Ping: 281ms

    Have been trying to play games of last of us over the last ten days and EVERY match has had intermittent lag.

    Usually if I'm running alongside my team mates with them in my view they…

    20 votes
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    started  ·  16 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Level Restarts Every Time

    My Levels Restarts Every Time I Quit The Game. I have played week 7 day 7 till reaching week 9 and after Quit The Game (properly) my level restarts and all things i had unlocked ... My Friends have same problem. But I Dont have any laggs or any errors just it dosent save the game
    We have The Problem on Ps4 Region 1,2 300GB Free Space And We have Disk Version , We have This Problem around 1 week (We Have Tried Deleting game Data , Faction MP Maps , Testing With Other ISP , Etc .) Still Have…

    1 vote
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    started  ·  2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Multiplayer can't be started due to "missing" Treacherous Territories after update to FW 3.0

    Since updating PS firmware to 3.0 I get prompted about missing Treacherous Territories map pack which I should download for free from the store whenever I want to play multiplayer. Once in the store it shows that the map pack in question is "Installed". This happens on the disc version as well as on the digital copy version is bought recently and played before.

    I tried re-installing the digital and disc version mutliple times now, tried restoring licenses. Still I get the prompt each time, singleplayer seems to work.

    What am I supposed to do here?


    • The first white PS4…
    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you are encountering this issue.

    1) Go to Notifications
    2) Go to go to Downloads
    3) Locate the Treacherous Territories Update file.
    4) Delete it.
    5) Restart your PS4.

    The file should be re-downloaded, and function. Please post below if this doesn’t work.

  8. Cant join Factions MP after 3.0 update

    After the 3.0 update, i cant join factions. It says ı have to dl map bu when i select OK, the page shows its already downloaded. Reinstalling licences does not work. Reinstall game does not work! Country: Turkey,

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you are encountering this issue.

    1) Go to Notifications
    2) Go to go to Downloads
    3) Locate the Treacherous Territories Update file.
    4) Delete it.
    5) Restart your PS4.

    The file should be re-downloaded, and function. Please post below if this doesn’t work.

  9. Bug-users in multiplayer (TLOU Remastered PS4)

    Please do something with this bug on Coal Mine. People can go away from map and shoot from there.
    Here are videos with this:
    1) How it is:
    https://www.youtube.com/watch?v=zQDIuuW1FjU
    2) How they do this:
    https://www.youtube.com/watch?v=gsAq8BZ_PNA

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. When I try to download the new free maps it says content cannot be selected at this time.

    I just bought the game from a friend his account its from US too and the game says CUSA 00552 so its from North America its on spanish but my friend was able to downlaod the free maps on his console so when i try to download the free maps my friends needs to delete the last of us from his library to delete the add-on and after that im gonna be able to download the maps on my console or its another issue ?! my account its from US too..

    10 votes
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    started  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. tlou content cannot be selected not by disc

    I bought new ps4 from best buy In ohio in US that came with code for tlou plus got playstation plus. I get content cannot be selected. I have been with playstation for over hour chatting. Tried license, reset default and lots of things. My son and his friends bought the same one at same place n theirs is fine. Cant be my region. Any ideas im tired of chatting with PS people. Now they want me to send it in and its only 10 days old. I can download anything except TLOU map to play online.

    4 votes
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    started  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. The Smoke Shiv Delay

    On The Last Of Us Multiplayer when someone smokes you but takes awhile to get to you, I stop being stunned and aim my weapon but the shiv prompt still shows up for them and I get shived while aiming my weapon at them from the front as if I am still stunned from smoke but I am In fact not.

    10 votes
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    10 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you are experiencing this issue, it is most likely the result of lag. If you could run an internet connection test (Settings-Network-Test Internet Connection) and post your DL and UL speeds below, it’ll be helpful.

  14. Glitch Financial Plaza

    When you aim in a certain way on Financial Plaza (PS4) a cover and a truck disappear. I was wondering if you could fix that I don't wanna post a video here because i don't want more people to know it. I do have a video though. Would be great if you could look into that :)

    2 votes
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    started  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. Multi-player is broken for me, 1/3 of the matches I join.

    PS4 model: CUH-1001A
    Disk version
    I've reinstalled the game twice, it's been about 3 weeks since last install.
    110 gigs of free space on my HDD

    Connection Method: LAN cable
    Nat Type: Type 2
    Download Speed: 51.2 Mbps
    Upload Speed: 4.7 Mbps

    My problem is with multiplayer seeming to completely break in about 1 out of 3 matches. As players die, they don't respawn in, and it seems as if I'm the only person left in the server, I can still see other players in the player list, and I can HEAR them fighting around me, but all I can…

    28 votes
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    21 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. unable to play multiplayer, error ce-34878-0 immediately appears after loading is finished

    PS4 model : CUH-1006A
    Disk or digital download : DISK
    Time since install : if for the update file, 2014/9/4 12:09 am
    System Free Space: 273 GB

    Connection Method: Wi-Fi
    Nat Type : TYPE 2
    Connection Speed Download : 3.1 Mbps
    Connection Speed Upload : 700 kbps

    i have been playing multiplayer and i am on week 12, there seems to have a bug, i am on the last day, finished with the tasks, and then after game, it wont load anymore, tried all possible workarounds and contacted sony support with this as well, initialized my ps4 and re installed,…

    12 votes
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    started  ·  8 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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