The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

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  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. Bring us guns from MP to SinglePlayer

    Bring us guns from MP to SinglePlayer. I think that is good idea. Something like you did in Uncharted 4 where you can buy them for points and use them in game. Or at least weapons which we already bought. I love TLOU and since i bought my ps4 it is installed. Those weapons can give us options to play your game different ways and also it is a good gift for players who are waiting for TLOU2 and they are prepering for it in first game while waiting for part 2. I do not know that anyone asked you…

    24 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  2. Firefly pendant #2 missing.

    Hello, i recently started NG+ and on this play through i'm aiming to get all the collectables but i cant get Firefly pendant #2 , it dosen't appear on the tree and i don't have it in my inventory, i went and got the other two pendants in the chapter ( pendants #1 & #3) and its still saying i have 2/3 pendants, ive uninstalled and re-installed i've even restarted the game fresh and its still not there. is there a fix to this or will this permanently bone my chances of getting 100% off collectables

    ---------
    Physical copy (disk)

    2 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  3. My problem is graphics

    Hey guys, I’m I’m having a few issues with my gameplay in the last of us, the graphics are a bit glitchy and the textures as well, I was wondering if you guys would be able to fix it, the outline of most this is all glitchy and also another thing is that Joel and Ellie teleport where this happens is in the hospital after Joel gets impailed when Ellie kills those two guys and picks Joel up to lean on her Joel and Ellie teleport from the crates at the bottom of the stairs to the doors at the…

    3 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  4. My problem is graphics

    I have a problem or a glitch with the game, the graphics and textures are getting a bit buggy, and I was just wondering if you guys can fix this right away or as soon as you can

    3 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  5. The Last of Us - PS3 - scene - The Hunt (cut scene, or movie clip scene) - freezes at the House

    As I am in this level of the game, The Hunt (I've finished the game when I first got it so I recall finishing the game before), at the Cut-Scene (movie clip) where she is about to be captured and put in a cage (I believe), the part where she is about to find out that the guy is a cannibal (I believe), the part where she is trying to bet back to Joel after fleeing to save his hiding place; she wiped out the camp and is in this house (the save title is called 'The Hunt'). Well, right…

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. Warehouse door doesn't recognize that i have the key

    I am at the warehouse, i take care of the enemies as required but i aquire the warehouse key automatically and the door doesn't register that i have it and will not unlock

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  7. Joel no corre, solo trota o camina

    Estoy atascada en la ciudad, cuando hay que correr por el puente y saltar huyendo del tanque. El problema es que Joel no corre, solo trota o camina. Llevo así toda la partida y aunque es muy molesto, puedes ir jugando, pero esta parte es imposible pasarla sin correr, tardó dos segundos en morir. AYUDA POR FAVOR!

    7 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  8. grounded

    Would a Grounded: Extreme difficulty be possible to make/release for both PS3 and PS4?

    - no auto lock-on for throw-able items

    - no re-spawn for bottles and bricks

    - make nail bombs work just like smoke bombs (i.e. no magical sensor, just a two/three second fuse like they do, partially, in factions), though you can still set a trap, i.e. place one strategically but you have to set it off manually either by shooting it. throwing another nail bomb, etc. close to it

    - no ammo count in the d-pad ui

    - no button prompts at all

    - no forced…

    3 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  9. Movement when walking forward is stuttering/not working at all. Not controller problem because "flipped" sticks via options show no deadzone

    Disc
    Pressing the left analog stick forward doesn't let Joel walk forward. When the controls are flipped via the options menu, the left stick doesn't have the same deadzone. The problem only occurs when trying to walk forward on The Last of Us Remastered story mode. I first noticed this while playing Left Behind as Ellie did it, after I had beaten Grounded Mode. When I tried to continue my Grounded New Game+ the problem continued. This bug is not present in multiplayer or any other game on the PS4. Please tell me there's a solution, because I could not…

    12 votes
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    6 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  10. Crash sewers

    LAST OF US - PS4 - SEWERS - SINGLE PLAYER

    Apologies if this has been posted before but I couldn't see it anywhere and so far have been unable to find a solution.

    As soon as the Sewers chapter begins it seems to load incorrectly and a lot of the environment assets are missing. Specifically the whole area behind the boat is gone (allowing me to see the rest of the map behind it) and if I follow the stream up to the left, the water appears to be coming from another large hole in the wall, through which I…

    4 votes
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  11. Game is CONSTANTLY CRASHING after update! Fix your god damn game, Naughty Dog!

    I downloaded the latest updates after being away from my PS4 for a while and now the game crashes, constantly, every 5 minutes or so of gameplay.

    I have tried every troubleshooting step:

    I have rebuilt the database.
    I have re-initialized the console.
    I have re-initialized the console AND reinstalled system software.
    I have 'restored licences'.
    I have replaced the hard drive.

    I have done all of these SEVERAL TIMES each and the problem STILL PERSISTS!!!

    There is nothing wrong with my PS4. It plays other games without issue. The problem is with YOUR game and the latest updates you…

    14 votes
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    3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  12. Glitch during the diner where Ellie and David fight

    When I try to exit the diner where David captures Ellie and tries to kill her, I pressed TRIANGLE at the door and the cutscene didn't happen, Ellie just backs away and David becomes invisible and shoots me with my gun which I still had on my hand. When I restart the sequence, David returns being visible but I still had my gun on my hand and I tried to kill him that way and off course doesn't work. The problem is. it happens every time I play that sequence. What should I do to make that not happen again?

    17 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. Hi,I have a problem on the last of us on ps3

    I have a problem with your fascinating game,, the game is awesome but i encountered an annoying bug on my ps3: whenever i reach the museum (any save file any difficulty) the game goes like crazy. When i first finished it , it didn't happened to me then i finished it on plus and it didn't happen to me. So i started a new game on survivor difficulty and i reach the museum and the game was glitching suddenly i die and then i wont respawn its infinite loading, so i quit the game and my ps3 restarts.After that i…

    12 votes
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    5 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  14. Provide a language filter

    Too much profanity. Please provide a language filter. It's incredibly annoying having to listen to so many F-bombs.

    154 votes
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    6 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  15. Cabin Resort final door won't open

    Playing on Easy to run through and get all collectibles. I have had to run through the game twice on Easy because of other unrelated glitches, and I have only encountered this problem on this difficulty. Last time, I was able to get it to work eventually somehow, but I have played through this part several dozen times now and I'm really getting exhausted.

    The door that should trigger the fight with David in the restaurant won't open. The Triangle prompt is there, but disappears after I press the button and then nothing happens. This seems to be connected to…

    12 votes
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  16. About the single player skins in the Last of Us remastered

    The single player skins have bugs in them. There two bandages there without any reason when you enable the skins for Joel, specifically the longer sleeve ones. can you could make them invisble for us who like the skins that have these bugs?

    15 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  17. Last of Us PS4 keeps crashing

    I have just tried to start a new game after completing the game some time ago. I have installed all of the most recent update and still no joy.
    After trying to load the game a number of times I uninstalled the game and deleted all of my saves and profile, re-installed the game and pertinent update and still the game crashes every time (I've tried this 5 times now). Not sure what else to try???

    14 votes
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    10 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  18. Heavily broken pixelated cutscene and shadow flickering in gameplay

    During the cutscenes the image is all pixelated and broken, during the gameplay there is constant shadow flickering (or flickers of black square spots). I've tried playing other games on the ps4 and monitor i currently use and all the other games never had an issue like this. Please help

    15 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  19. Jogo não entra

    Toda vez que tento iniciar meu jogo The last of Us , não carrega a tela fica toda preta , isso é só no The last of us , a tela fica simplesmente preta e não aparece nada

    7 votes
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →

    Start playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the game.
    Download/Install the game again.

    Please post below if this doesn’t work for you.

    Comece PlayStation no modo de segurança
    Reconstruir banco de dados (opção 5)
    Uma vez que o PS começa, exclua o jogo.
    Download / instalação o jogo novamente.

    Por favor, poste abaixo se isso não funcionar para você.

  20. constant game crashes ce-34878-0

    The game( disk based) continually crashes with error code ce-34878-0. Game is ver 1.03. PS4 (model CUH-1001A.) has the latest patch from Sony ( ver 1.75). I have 334 free GB on the HD.

    I've submitted several error reports to Sony, and re-initialized my system. The errors persist. I'm able to play for no more than 10 minutes.

    124 votes
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    121 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →

    If you are still encountering this issue, you should attempt the following:

    Start playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the game.
    Download the game again.

    Please let us know your results.

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