The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. Can't run to hospital elevator

    Once I get to the part where Joel is trying to make it to the hospital elevator with Ellie, for some reason I can no longer run no matter what I do. I've tried restarting the game, my ps4, checking for updates. Nothing. Since it won't let me run I can't make it to the elevator in time and get shot by the guards every single time.

    6 votes
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    under review  ·  2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  2. Joel wont move unless he is squatted

    Its the third "mission" ( the periphery) and Joel wont move unless i press the ⭕️ Button.

    3 votes
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    under review  ·  1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  3. controls no responding in game

    I bought ps4 tlou bundle and can't even run the game. All controls work on the Xmb but once I start the game nothing works. The ps button and share button work but I cannot go past the language selection screen. Please help with any ideas. I tried restarting the controller but that too is not working.

    1 vote
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    under review  ·  1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  4. Can't properly download Left Behind or Factions

    I recently bought my PS4 as part of the GameStop deal that when you buy a new ps4 you get a free download of The Last of Us Remastered with it. I downloaded the game successfully, but not it's not really downloading Left Behind or Factions. I've had the PS4 for 3 days now and on left behind it still say's 11.64% or something like that and a similar number for Factions. I've even left it on the home screen hoping that maybe that would download it faster over night, and when I woke up the next morning it went…

    3 votes
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  5. Error Code CE-34878-0 crashes the game as same cut scene tries to start everytime. PS4/ Digital Version and over 400gb space free

    Crashes at cut-scene entering bridge while being chased by APC in Pittsburgh.

    System software up to date. Latest version of the game. Uk Based.

    Please advise.

    9 votes
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    3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. 3 votes
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    under review  ·  1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  7. Map doesn't completely load

    In the hunt mission while chasing the deer after the deer jump over the fence , the rest of the map doesn't load (Disk/+200GB free space)

    1 vote
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    under review  ·  1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  8. Some bug happens that the characters are floating or something...

    The beginning of the game when the people are inside the car, some bug happens that the characters are floating or something...
    And i can't continue the game anymore..

    1 vote
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    under review  ·  2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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    under review  ·  1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  10. game doesent load after cutscene in "the hunt" in story mode

    It doesent load after that cut scene screen goes black that's it. Tryed getting new game and same thing restarting game and ps4 nothing and can't get past the part. Have 308gb left and can't find anything online about my problem so what's up?

    1 vote
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    under review  ·  4 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  11. I'm stuck at a black screen

    After the Science Building level where Joel and Ellie escape I'm stuck at an endless black screen. I've been trying to skip the cutscene, but that isn't working at all. I downloaded the game digitally from a voucher that came with my PS4 if that's worth mentioning. Please help me out here because I'm really loving this game and I want to finish it.

    4 votes
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    under review  ·  2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  12. Health not reset when using Restart Encounter

    Really annoying game bug that occurs all the time. Start a mission, get injured, select Restart Encounter and the encounter is reset but not your health. You have to quit to main menu and continue for the encounter to truly be reset, and even this sometimes glitches and does not truly reset the encounter to its original state. This is especially annoying when trying out different strategies in order to formulate a "best" strategy for a particular sub chapter. This happens everywhere, but can easily be seen by starting Tommy's Dam, kill the initial attackers in the plant, heal up,…

    1 vote
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    under review  ·  1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. PStv contrcontrol issue

    When playing via the PS4 link on a PS TV, the R2 always turns on flashlight (which is R3). Even when swapping the X1 to X2 control scheme (aiming and shooting) it doesn't resolve the L2/R2 being incorrectly mapped. When in aim with L2 mode, I have to press L3 to aim.

    I'm using a digital copy, streaming from PS4 to a PSTV.

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  14. PS4 (Disc version) keeps resetting my PS4 when trying to enter the epilogue.

    I just purchased the game and I am at the epilogue. When I start the game, it will automatically reset my PS4, each and every time. I can't even play the beginning stages of the game without my PS4 being automatically reset. I completed the PS4 update last week. Please help! I have a video of the problem I'm encountering as well.

    3 votes
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    under review  ·  3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  15. Lost my save progress

    after I downloaded the last update patch 1.04 I didn't install it right away and played for about 4 hours reached the Sewers where I got separated from from Henry and Ellie with Sam. Before I quite the game I saved my progress.
    Now when I load my last save it brings me back to the hotel lobby (Pittsburgh chapter)

    PlayStation 4 Firmware 2.03
    Disc copy
    installed about a week ago
    System free space 345 GB

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  16. Black screen after shooting gallery in SUBURBS level...

    PS4, disk version, installed 1 week ago, loads of free space... If you watch after 3:40 in https://www.youtube.com/watch?v=Z3zIy-Xrqlo you will see that the player-character leaves the gun, the screen goes black, sound effects go... but NOTHING else. I cannot progress.

    3 votes
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    under review  ·  2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  17. No Plus mode after completion

    Recently completed the game on hard (digital download). Went to start a Hard+ game, and the option was not present. Showing the game completed in the stats, and I was also given the trophies for easy, normal, and hard. Not sure if i did something, or if the game glitched out.

    Thanks for any info in adavnce

    7 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  18. crafting/material bug/glitch

    After picking up supplies they not shown in invertory. What is going on ?

    Video:

    http://youtu.be/tMjaNf8aH9s

    16 votes
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    3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  19. Tag bug?

    Hi

    I got the "It was all just lying there" Trophy but the tag does not get "checked"? How to fix this? I have collected all artifacts according to the stats.

    Thanks for a great game!

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  20. Game looks grainy and smudged out during cut scenes

    I purchased the game digitally and every cut sceene looks really ugly. Picture is smudged out in some places and an evenly spaced out white grain of vertical lines is throughout the picture. This only happens during cut scenes. Latest update of game and I tried redownling with no avail. Ps4 version 2.0 as well.

    link to what this looks like on my tv:

    http://imgur.com/vau0Inj

    3 votes
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    under review  ·  0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
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The Last of Us Remastered

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