The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. I have completed grounded mode plus (finally) but i haven't got the trophies!!! I need some help please.

    have completely grounded mode plus (finally) but i haven't got the trophies!! Please help me!!

    1 vote
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  2. Vertical black border line on game trophies profile picture.

    Fix the picture, or let me do it for free. Just make this line disappear. My eyes of aesthete cant's take it anymore. You have best graphics in video games industry and allow yourself such amateur trick? Shame on you.

    Photos of the line:

    http://i98.fastpic.ru/big/2017/1121/ca/11ae8eeac6506dfa80499a5b045bb0ca.jpg

    http://i98.fastpic.ru/big/2017/1121/18/a856f8fa6aa0d1ff9f818233c0c27a18.jpg

    http://i98.fastpic.ru/big/2017/1121/66/c89be7c85901eaa7481a5a947fa05466.jpg

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  3. Restart an Encounter keeps enemies in alert mode

    When I alert some enemies and get killed, I have to restart the encounter, but the enemies are still in alert mode, which makes it much more difficult to pass it on stealth mode as they run towards you at the very beginning. The only way to overcome this bug is resetting the console. Could you please fix this bug? It's very annoying.

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  4. Uncharted 2 Remastered glitched trophies

    I am playing Uncharted 2 Remastered. There are two trophies that are not popping up:

    1- New paparazzi in town.
    It just does not work. I got this trophy in Uncharted 1, but on this one it does not pop up.

    2- Novice Fortune Hunter.
    I got 75 treasures so far, including the relic. I have unlocked up to the Professional Fortune Hunter trophy. All of them except for the Novice Fortune Hunter, which would not unlock.

    Please, help.

    12 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  5. Horrible jaggies in patch 1.09 in both 4k/1080

    Played for the first time a few days ago, and it is horrible. There are jaggies everywhere, and blurred edges. I have tried everysingle mode. I have a highend Sony 930E HDR tv, I also tried it on my sons PRO with his 4k monitor with the same results. I emailed Digital Foundry but they replied they will not get around to testing it for a few weeks, probably after the holidays. How did this pass quality control?

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. Unable to change language

    Hi there,

    I purchased The Last of Us Remastered full game with English/Chinese/Korean version via PS Store Hong Kong online. However, it seems that this version only has English because I am unable to change Chinese/Korean language in the options under the main menu. Can someone resolve this problem here?

    4 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  7. How do I complete the two upgrade trophies?

    I understand how to complete them but when I started New Game + all upgrades were gone. Once I have finished New Game + where do I do my third playthrough as I assume if I restart New Game + then I will need to start again with the upgrades.

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  8. No trophies or game progress

    Ample space, new PS4. Days in and progress shows zero, not being awarded any progress for game completion either.

    4 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  9. Will my game work on my uk console

    I just bought last of us remastered on ps4 but when it arrived it's covered in foreign writing on the case, will this work in my uk console? It is still sealed so I have not tested it as I wish to send it back if it won't work, thanks.

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  10. walk stuttering bug (in 2k17 come on ND are you serious?)

    walk stuttering bug! come on guys its obvious the game problem. so many posts are taking the same! the point is that issue occurs only in TLOU. I tested my controller on PC in several games (with DS4 for windows app) and on PS4 in many games even in UNCHARTED 4 and it works perfectly! Its funny because I passed this game so many times ( ps3/ps4) and yesterday when I wanted to dive into this incredible world again I faced with this issue in first time. Its really annoying and totally unplayable! I dismantled the controller and it was…

    9 votes
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    3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  11. Invisible torchlight glitch when using unlockable skins for Ellie

    Apart from the backpacks and the goggles whenever I enable the unlockable skins on Ellie her torchlight becomes invisible and it looks like she's just holding air. This doesn't happen during the sections when she's playable, only when you're playing as Joel. I'm playing the PS4 disc version but found the PS3 version to have the same issue.

    2 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  12. Bombs don't explode

    Currently I have a bug where nail bombs don't explode. I have tried using chapter select to fix it without luck. How can I fix it?

    3 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. exploit

    On patch 1.09

    I've noticed that when I play grounded difficulty and go into menu / difficulty than switch for easy but cancel the switch instead of giving it ok game seems to spawn additional supplyes in the next rooms when normaly there would be none or very few. I will try to record the issue and post it here as soon as possible as i am currently unable to do so

    folowing the faq for posting:
    PS4 Pro model: CUH-7016B
    Physical game copy
    Disk is practicaly empty as this is new ps4

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  14. Still No Downscaling for Last of Us Remastered?

    I own a 1080p monitor (no TV) and I've been considering to buy a PS4 Pro for a long time. I just stumbled upon some sweet deals on PSN Store few days ago and since then I'm seriously about to buy it.

    But today I found out the downscaling option is not present in some games and even removed from Last of Us Remastered, which made me detract from buying the console.

    I couldn't find a single statement from ND or Sony related to this issue. Just listened Mark Cerny in E3 saying there's downscaling option for 1080p TV owners.…

    12 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  15. Suggestion

    Add an open world to the gameplay, it would be awesome in a such survival game. ( add it to The Last Of Us ll)

    11 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  16. Please help!

    Please bring out an update or something where the need to repeatedly press X or any button for that matter, is removed and replaced with press and hold X for example. I suffer with carpel tunnel syndrome which makes this an impossible task for me.

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  17. Issues with Single Player in Remastered version of The Last of Us

    First off, I absolutely love the game!! The last of us is easily the greatest video game to date, and I am a huge fan! Thank you Naughty Dog for creating such resounding games and keeping them running smoothly. Just writing to report a few issues, I've put a lot of hours into your games, and have pretty much memorized what's supposed to happen, how it happens and when it happens. On the remastered version of the last of us I've been having some consistent issues with sound. Sometimes certain sounds won't play that I know should be playing, such…

    2 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  18. Ladder glitch on The Woods

    After retriving the items from the shops and safe, you cannot climb the ladder behind the building to the next area. L stick up and press X and he just stands there. Have stopped game, reset, over and over. This is really taking the fun out of the game having to deal with more ladder issues after the PS3 nonsense. What's the solution. This is the downloaded PS4 remaster running on a 1 TB PS4 with over 780 gb available, so it's not a memory issue.

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  19. ingame upgrades gone after starting a new game

    I played tlou about 5 times to unlock the upgrade for joel and the weapons to get it easier when I play it on survival mode.

    Everthing was fine, I unlocked everything except one last weapon upgrade. I started a new game on hard mode, everything was gone, also starting another game nothing there.
    I cannot load any save game from earlier but I got none...

    is there any way to get them back?

    Thanks and Cheers,
    Stephanie

    3 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  20. Escape the City - Joel won't run

    Playing escape the city and when I get to the run to the bridge with the tank. Joel will only Jog and not run.

    I have tried:

    1. Uninstalling and reinstalling
    2. Restarting from the checkpoint
    3. Rebuilding the database in safemode
    4. Changing the controller settings.

    9 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
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