The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. playing game in two difficulties

    I have finished the single player in moslty normal mode except 2 chapters where i played easy however it gives me the easy trophy at the end , can i get the normal trophy?

    3 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  2. Ellie Holster Glitch

    During The Hunt, at the start of the cabin fight with Ellie and David, Ellie can only have one long gun out at a time. Furthermore, the rifle glitches in Ellie's hand when she does a melee attack.

    6 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  3. Movement BUG.

    Stuttering walking, tried 3 BRAND NEW controllers and not solved at all. Unplayable :(

    8 votes
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    3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  4. Game Freeze

    After completing "The Hunt", a video plays, in which Ellie breaks a man's fingers through the bars of a cell. After this, my game will not load. The screen is completely black. If you close the game and then load it back from the last save, the same issue recurs every time. i need help!

    10 votes
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  5. Lost Saved Data With No Reason

    I have PS 4 Pro and The Last of us remastered for about a week.
    Everything was fine.
    I was at the chapter with the hunters where Joel falls from an elevator in to the water. I saved the game and closed the app. Then closed the system.
    Today when i turned it on it says progress 0%. I never had a wrong deactivation or a blackout or something. Whats wrong? I dont want to go all over from the start again. Please help.
    Thank you

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. the game won't let me progress in the story the financial district after the first encounter when ellie uses the rifle

    I'm at the point in the last of us remastered in the financial district when Ellie first uses the rifle to help Joel. After finishing the encounter I went through the shutter into the next room. Then Ellie indicates that she needs a boost but when I approach the wall the triangle prompt doesn't pop up so then I can't progress through the game. I've tried restarting the encounter and the game itself but neither of these work. How do I fix this without completely restarting the campaign?

    6 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  7. (REGULAR PS4) High quality shadows disabled in 30 FPS Lock after patch 1.08

    I understand patch 1.08 are fixes for the PS4 Pro, but shadow quality is disabled and aliasing are affected for the Regular PS4. (PS4 CUH-1100 series)

    13 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  8. Wheres super sampling?

    I was in the middle of playing, and now super sampling is gone on my 1080p TV, I hope this isn't some sort of scheme to get people to get 4k tvs. When do developers remove functionality? This seems like spitefullness, I hope you guys can fix this and ignore people who nitpick,

    9 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  10. Please fix camera angel for this game it's near shoulder's character and can't change speed of camera it's always make "us" dizzy

    Please fix camera angel for this game it's near shoulder's character and can't change speed of camera it's always make "us" dizzy I love camera angel of Resident evil 6 it's perfect angel for 3rd person shooting and I can config speed camera and inportant thing that game can swap left hand or right hand for shoot if you can fix the last of us it's will be perfect for us Thank you

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  11. Long load time with ps4 pro

    Playing the last of us remastered on my new ps4 pro and from the main menu starting new game it takes 2 minutes and 27 seconds to load is this normal specially on ps4 pro which suppost more powerful and and faster

    7 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  12. Nothing

    10/10 best game of the generation it was so good couldn't of made it any better Bravo naughty dogs Bravo

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. Go Big Horns (generator/note order)

    PS4
    Digital Download
    D.K. - a long time (over a year)
    94.77 GB

    If the generator is started at the university before seeing and grabbing the note about said generator, the door cannot be opened (i.e. The green triangle will appear for grabbing the note but won't appear again for opening the door, even if one leaves the room and then returns). The only 'fix' is to restart the checkpoint and run through it again in the proper sequence (note first, then generator).

    Thank you. Great game, well deserving of all the copious praise heaped upon it!

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  14. Game crash The Last Of Us Remastered

    Hello! First sorry for my bad english but I'm an italian boy. So, yesterday i have bought a copy of The Last Of Us remastered. When it starts on the loading ps4 says that disk is damaged, but the game keep going in background. So i logout from my ps4, and ri-enter the game and it's all ok. But when i am in the car at the first scene, Joel start flying and game crashes! Furthermore, if i don't install patch 1.08, the game go on a little bit, but if i download and install the patch, the games crashes…

    4 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  15. Пожалуйста прочтите!

    Всем привет ребята!!! и с наступающим новым годом!!! Вы большие молодцы, ибо проделали такой путь! я хотел бы вам посоветовать , хотя кто я такой чтоб советовать но, все же я попробую. Скоро выйдет Одни из нас выпуск 2, и это великолепно!!! За все время что Элли что Джоэль проведенное вместе и хапнувшие горя сполна, я очень надеюсь ч то в конце всего сюжета, Элли назовет его ОТЦОМ, ведь это то что ему на протяжении всего не хватало! я не меркантильный человек, но это должно быть, и многие фаны не просто ее поддержат, а вознесут!!! спасибо меня зовут Женя.

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  16. Yeah

    hello guys I'm playing the last of us but Joel are bug too much and he walk or run and it are becoming more difficult to play stealth! I've being waiting 3 years to play that game but make me sad think in delete it cause that bug make my game even more difficult because I'm playing it on hard mood

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  17. Blank Cut Scene

    How many people say the same thing that it goes blank on the cut-scene on episode The Hunt?

    And you say the same reply for them!

    Start playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the game.
    Download the game again.

    I’m asking a QUESTION: if I rebuild the database will a lose all my other games?

    NOTE: I don’t go online!

    And you replied “If the title isn’t downloading this sounds like PSN problem you should contact them for support” and your reply feels more like a bot to me..

    My first question I…

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  18. How to: Select Resolution on PS4 Pro / Force Speaker Setup

    Having a couple of issues with Last of Us - I'm new to the PS4 so it might just be beginner's stuff.

    1) I don't see options (in display or otherwise) to select the PS4 Pro mode (4K @ 30 fps, 1080P @60 fps) anywhere. I even started a game. HDR is recognized fine. I prefer 1080P @ 60 fps.

    2) Under audio, the game only detects 2.0 despite a 5.1 setup. I looked at the audio FAQ, but there is no option to force 5.1. I can hear surround in Batman: Telltale and Blu Ray films just fine.

    I…

    3 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →

    To change to 1080p, you have to go to the System Settings > Sound and Screen > Video resolution, and make sure 1080p is selected, and not automatic.

    PS4 SYSTEM AUDIO SETUP GUIDE
    To get the best audio from your PS4 System, it needs to be configured correctly to match your audio equipment. In most cases, using HDMI for your primary audio output port ensures that configuration is automatic, and because of that, this is the preferred output port to use on the PS4 System. Unfortunately, there are some setups for which the automatic configuration does not work as expected. Also, if using the optical output, configuration isn’t automatic and must be configured manually. It’s important to note that these audio configuration issues happen with any equipment, including other game systems, media players, and computers. However, for this guide, the focus is specifically on addressing common audio setup issues to…

  19. https://www.youtube.com/watch?v=Xn8H0vOfIL0

    Please Give us option for PS4 Pro 1800p Supersampling 30/60 FPS on 1080P TV set

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  20. Will we ever get a patch to fix the movement issue?

    It occurs with everyone, it can't be a controller issue because I've tried it on other systems and a new controller and that has never stopped it. It has happened since i got it with my PS4, I sucked it up the first time around but I would really like to play without the movement issue, I feel like I've missed a good chunk of the game experience being frustrated at it. Please fix it

    20 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
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