The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. Last of Us PS4 keeps crashing

    I have just tried to start a new game after completing the game some time ago. I have installed all of the most recent update and still no joy.

    After trying to load the game a number of times I uninstalled the game and deleted all of my saves and profile, re-installed the game and pertinent update and still the game crashes every time (I've tried this 5 times now). Not sure what else to try???

    15 votes
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    10 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  2. constant game crashes ce-34878-0

    The game( disk based) continually crashes with error code ce-34878-0. Game is ver 1.03. PS4 (model CUH-1001A.) has the latest patch from Sony ( ver 1.75). I have 334 free GB on the HD.

    I've submitted several error reports to Sony, and re-initialized my system. The errors persist. I'm able to play for no more than 10 minutes.

    133 votes
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    124 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →

    If you are still encountering this issue, you should attempt the following:

    Start playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the game.
    Download the game again.

    Please let us know your results.

  3. game freezes

    After completing "The Hunt", a video plays, in which Ellie breaks a man's fingers through the bars of a cell. After this, my game will not load. The screen is completely black, however, you can still hear the wind noises that play during the load screen. If you close the game and then load it back from the last save, the same issue recurs every time.
    My PS4 model number is CUH-1116A. I have a digital download and the time since download is around 3 months. My PS4 has 262.1GB of free space.

    14 votes
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    started  ·  6 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  4. Game freezes after Hospital cut scene

    I have recently purchased a PS4 console bundle with "The Last of Us Remastered" and the game has been fun to play. However, I found that I can't continue after the first cut-off scene at the hospital. A black screen comes up and game won't load. I have tried loading it from the last auto-save point, but found that it just froze exactly at the time the dust spores came up during tho load sequence. I have tried to load earlier auto-saved points and those work perfectly fine.

    37 votes
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    16 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →

    If you are still encountering this issue, you should attempt the following:

    Start playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the game.
    Download the game again.

    Please let us know your results.

  5. How to: Select Resolution on PS4 Pro / Force Speaker Setup

    Having a couple of issues with Last of Us - I'm new to the PS4 so it might just be beginner's stuff.

    1) I don't see options (in display or otherwise) to select the PS4 Pro mode (4K @ 30 fps, 1080P @60 fps) anywhere. I even started a game. HDR is recognized fine. I prefer 1080P @ 60 fps.

    2) Under audio, the game only detects 2.0 despite a 5.1 setup. I looked at the audio FAQ, but there is no option to force 5.1. I can hear surround in Batman: Telltale and Blu Ray films just fine.

    I…

    3 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →

    To change to 1080p, you have to go to the System Settings > Sound and Screen > Video resolution, and make sure 1080p is selected, and not automatic.

    PS4 SYSTEM AUDIO SETUP GUIDE
    To get the best audio from your PS4 System, it needs to be configured correctly to match your audio equipment. In most cases, using HDMI for your primary audio output port ensures that configuration is automatic, and because of that, this is the preferred output port to use on the PS4 System. Unfortunately, there are some setups for which the automatic configuration does not work as expected. Also, if using the optical output, configuration isn’t automatic and must be configured manually. It’s important to note that these audio configuration issues happen with any equipment, including other game systems, media players, and computers. However, for this guide, the focus is specifically on addressing common audio setup issues to…

  6. Download won't start.

    So recently got a new PS4 that comes with the code for this game. Redeemed it and everything but when I go to hit download the download screen pops up for a split second and then disappears. It won't let me download it. So, I thought I'd try downloading the PS4 app, connecting it to the PS4, and downloading through the app. When look up the game on the app it says "purchased" but when I click on it the page won't even load on the app! Every other page opens fine on the app and I tried downloading another…

    36 votes
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    5 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  7. Sounds and dialogue only working when you face the source

    PS4
    digital download
    time since install: A year or so?
    system free space: 56.07 GB

    Dialoge and other sounds can only be heard when facing this source. I've played through TLOU 3 times now and on my 4th playthrough (now), I can only hear voices and sounds when I am facing the source. When characters are speaking to me but are behind me, I can hardly hear them. I have to turn and face them directly to listen to have and hear small talk.

    Sounds, like the water rushing by near the hydroelectric plant, also have to be faced. As…

    4 votes
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    started  ·  0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  8. Impossible to Start a New Game in The Last of Us Remastered

    I bought this game in January and just got around to playing it. When I start the game, the title screen plays, and I get to the main menu. When I start a new game, I create my save data and the screen goes black. There are small dust particles flying on the screen as music plays. Nothing happens after that. Just black.
    I have done the following,
    "Start playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the game.
    Download/Install the game again."
    This did not work.

    I have also,
    "Please ensure you are able…

    10 votes
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    13 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →

    Please attempt the following:

    Start playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the game.
    Download the game again.

    If this doesn’t work, we would recommend backing up your save data to online storage, and doing a full kit initialization.

    Please let us know your results.

  9. the last of us retail disk doesn't run

    when i updated my ps4 to firmware 3.00 the last of us doesn't run and it locks on joel and ellie screenshot forever.please solve the problem

    5 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →

    If you are still encountering this issue, you should attempt the following:

    Start playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the game.
    Download the game again.

    Please let us know your results.

  10. Joel not moving when I pick up revolver in chapter 3

    In chapter 3 when youbfirst get the revolver I go to pick it up and it looks fine and acts fine till I start to move... but I can't move. I can look around and pull out my guns but I can't use them and I can't move or turn off my flashlight. Its really bugging me but after I kill the infected and I go to get the ammo for the revolver from the other dead soldier I'm able to pick it up and move on with no hastles. I know I downloaded the game after purchasing the ps4…

    1 vote
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    5 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  11. Can start new game and that is all.

    I can start a new game, it beings to load and I can hear the music, then just a black screen. When I hit options the menu comes up, I can turn subtitles on and off and go back to the playstation home. First time I tried, I got to the bit where the girl gives the guy a present, and then it froze. Had to restart, but can't even get there again. Got a brand new console and a physical copy.

    1 vote
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    started  ·  0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  12. Cabin Resort Bug

    The cut scene when Ellie is crawling toward the machete and David kicks her in the face keeps replaying. I tried restarting my PS4, but that didn't work.
    Model # CUH-1115A
    Digital download about 2/17 to 3-5/2015
    337 GB freespace on my drive.

    1 vote
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    started  ·  5 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. cutscenes glitches

    During every cutscenes I find image glitches that make impossible to see the cutscenes. How can I solve the problem?

    6 votes
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    started  ·  3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
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