The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. Can't buy dlc executions

    When I tried to buy the dlc executions, they appear as unavailable

    1 vote
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Joel cant walking smoothly

    He's stuttering all over the place... This is a new system with controller and a new remastered game... Wth is going on.. my wife just got into the story and wanted to finish it on the PS4 and now CANT because it is simply unplayable.. please Naughty Dog fix... Or help

    3 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  3. Enemys don't die when burned

    When in the canalization the group splits and the joins again. Then there is a scene where you run away from clickers etc. and close the door. If you throw a Molotov cocktail into the crowd of enemies while they enter the door, you can't kill them afterwards. The fight is endless no matter what you do.

    3 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  4. Cannot play multiplayer part on PS4 pro

    Please help me, I am having this issue for a long time. The issue you must have seen before.
    Every time I try to play Factions i am greeted with a prompt to download free maps.

    I click 'okay' where it should take me to download the Treacherous Territories pack, but then I will always get an error text box says this item cannot be selected now. I doubt it is because that, I am using a disc, and the game is US version. My PS4 is also US version, but the account I logged in is HK. Is there…

    1 vote
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Sickness

    I feel so dizzy after few minutes playing this game. Please add a motion blur option to disable on setting

    4 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. 3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. My stats reseted

    I logged in the last of us on Ps4 wantet to play faction and all my stats were reseted

    7 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. Is there a way to submit a support ticket (and provide a relevent gameplay clip that ND can review) that isn't public?

    I'd appreciate it if someone at ND could review a brief gameplay video I made, read the short message that goes along with it, and get back to me with some answers or any other feedback they can provide. The request for discretion is just me trying to be polite and avoid discussing what some may regard as a sensitive subject on the public support forums. Any help is much appreciated.

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. Passed through the wall!!

    My character passed through the wall and stuck in it. The checkpoint was loaded but already saved. I couldn't play the game because I only had one save file.

    1 vote
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  10. 3 votes
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    7 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  11. My multiplayer progress reset when it shouldn't

    I left off yesterday with 45 or so survivors looking healthy. Loaded up the game today and I'm back at week 1 day 1. I was aiming for platinum but now considering uninstalling.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Game is not fully dowloading

    device: PS4 slim
    os: 7
    free disk space: 850 Gb

    Hello i've added game by PS plus

    When i'm trying to download the game, it load 10 GB instead full game, and show message: "Cannot install game"

    Could you help me with that ?

    1 vote
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. Bills town glitch in map

    Please refer to the video a player made to show you the problem that is now being exploited by other players.

    The least thing you could do Naughty dog is fix these glitches since we won't be seeing the sequel anytime soon.

    https://www.youtube.com/watch?v=HQTJ1NWjFck

    11 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. lack of previous needed statement

    so hi
    I had an argument with a friend who said the on ps3 you guys stated that TLoU is going to be 60fps on first then changing it to 30fps during development / however I can't find any proof of this and I know all about uncharted 4 30fps story mode and I agree with this … how can I confirm that he is mistaken while I can't find a statement from you guys from the beginning on ps3 it was meant to be 30fps … please answer about what have you guys targeted frame-rate from the start before…

    1 vote
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  15. Error Authentication Failed

    The connecting bar barely fills and I receive this message: “Error Authentication Failed” after about a minute. I’ve tried restarting, checking for update, closing the application. I played yesterday and I was able to buy Multiplayer DLC skills and guns.

    PS4 500GB
    Digital Download
    Installed October 2nd 2019
    20GB Free Space
    Ethernet
    Nat Type 2
    Connection Speed Download: 55Mbps
    Connection Speed Upload: 7.5Mbps

    3 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. 2 Bugs/Issues

    Hello, I wish to report an issue that I have had with the game recently. One being the photo mode... I try to use the "hide buddies" option and it hides the player as well... The other issue is when I am able to upgrade my weapons for the first time and I upgrade the revolver rate of fire first every time, the next table I visit it has switched my upgrade from rate of fire to reload speed and I did not choose that so I am forced to upgrade my rate of fire on the revolver yet again...…

    3 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  18. NEW GAME PLUS+ PROBLEM

    Hello, I have a problem and I hope that you can help me.
    I have normally finished the full game (100% completed). Unfortunately I have lost my files from my personal main story and when I press the button «new game» there is no button «new game plus+". It’s all deleted.
    I have a file on playstation applications «finished the game on normal profile" but not a file from my personal main story that I finished. I appreciate any support an I hope that you can help me. Thanks.

    3 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  19. Cheating

    I have two video clips of a player by the name of TROPHYHUNTERx_x cheating. He instantly wiped out entire team while we were inside buildings behind walls. He was outside and in the middle of the map. It’s impossible to do that. I’m level 332 and have never seen anyone do that. He’s taking advantage of whatever glitch/hack that allows him to hit behind walls. My entire team quit. This is on PS4, and TLOU doesn’t have a report system

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. RACIAL AND DISRESPECTFUL PEOPLE AND MODDED CONTROLLERS, SHOOTING THROUGH WALLS, CRAB WALKING, SHOOTING THROUGH GLITCHES & U CANT SHOOT BACK!

    How do y'all have a website for complaints but haven't addressed them yet?? People call me and my friends all types of niggers and other disrespectful things. You can't report them because the game doesn't give you that option! It makes me so mad considering its my favorite game ever & practically the only game I play! Then there's all of these glitches with shooting through walls, getting in certain parts of the map (a glitch) where people can shoot you but you can't shoot them unless they kill themselves out of the glitch! There's crabwalking and modded players making…

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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