The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. Error Authentication Failed

    The connecting bar barely fills and I receive this message: “Error Authentication Failed” after about a minute. I’ve tried restarting, checking for update, closing the application. I played yesterday and I was able to buy Multiplayer DLC skills and guns.

    PS4 500GB
    Digital Download
    Installed October 2nd 2019
    20GB Free Space
    Ethernet
    Nat Type 2
    Connection Speed Download: 55Mbps
    Connection Speed Upload: 7.5Mbps

    3 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Bills town glitch in map

    Please refer to the video a player made to show you the problem that is now being exploited by other players.

    The least thing you could do Naughty dog is fix these glitches since we won't be seeing the sequel anytime soon.

    https://www.youtube.com/watch?v=HQTJ1NWjFck

    8 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. NEW GAME PLUS+ PROBLEM

    Hello, I have a problem and I hope that you can help me.
    I have normally finished the full game (100% completed). Unfortunately I have lost my files from my personal main story and when I press the button «new game» there is no button «new game plus+". It’s all deleted.
    I have a file on playstation applications «finished the game on normal profile" but not a file from my personal main story that I finished. I appreciate any support an I hope that you can help me. Thanks.

    3 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  4. Why not try to solve problems?

    really why ?
    No one is accountable ?
    The game was abandoned company
    No one solves problems
    If you can't solve problems, hire new staff


    glitch wall

    many player use software lag swicth or xlag..Please identify them and banned..Not really much demand

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Is there a troubleshooting for !Abandoned Territories!-DLC?

    Is there any troubleshooting for "TLoU PS3"- DLC? We are a boost-group with 8 people but can't start a game in the DLC with "Home Town etc."

    3 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Its happened again!!

    We cant connect to the faction it said you are disconnected to game server or error downloading config file after last patch its third time we are (iranian played) struggling with this problem every time admin came here told us its fix but its not , whatever pls fix it , psn id : rezamaru-

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Problem with multiplayer maps

    Hello, I am from Peru and I bought The last of us in the game store for the Playstation plus offer, when I downloaded it I could not play multiplayer because I had to download the maps, but when I went to the game store they did not look like. I would like you to help me know how I can download the maps.

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. Disconnect from the last of us ps4 multiplayer

    Hi,
    I have an issue with one of the games that I own 'The last of us, remastered version on PS4'.
    I can get my ps4 connected the game server. It is connected to PSN, but the game is keep telling me that I am missing internet connection and I have to try again.
    Please help me to figure out what is the issue and how can I fix it
    + My connection works perfectly fine.
    This game is the on my game that prevents me to play multiplayer online.
    I do have a stable connection.
    But it always says: …

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Erro no modo mutiplayer

    Estou cm problema a 2 Dias cm modo Facções do The Last of Us Remasterizado no PS4, q toda vez q entro, ele dá "Erro de Download de arquivo de Configuração" Já instalei, reinstalei o jogo, exclui todos os Saves e problema persiste e só acontece cm modo online do The Last of Us. O que posso fazer pro jogo volta o normal ??

    Internet 100 megas
    PS4 Slim 500 GB
    Jogo é Digital da PSN

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. My score has disappeard

    Ich wollte weiter spielen und plötzlich war mein Speicherstand verschwunden

    3 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  11. I purchased the free version of the last of us on remastered PS plus but its asking for a disk

    I purchased the last of us remastered on ps4, I can't download it because it's not showing up in my library and I can't download it while in the store. I purchased the digital version, but it's asking for a disk instead.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. CHEATER AND WALL SHOTS

    This scrub (InfectedPHX602) is a crybaby cause I beat him all the time and now he wants to cheat his way to win. Naughty Dog ban this scrub. Video proof: https://youtu.be/VT3wMkNl-i0

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. Cheating in The last of us multiplayer multiplayer

    ID player infectedPhx602 is a cheater. You can watch it shooting through walls even in youtube. It would be awesome if you could do something about it.

    9 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. Trophies unvailable

    This is the free ps+ download. It shows no progress and I can’t see the trophies list.

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  15. Error CE-36244-9 won't disappear

    Hi all,
    First of all, I'd like to underline that I tried ALL the suggestions from official and non-official sites, but the problem still persists.
    The problem is that even if I try to download the game from the PS Store (I got it thanks to PS Plus monthly free games) or try to use the disc, I ALWAYS get the Error CE-36244-9.
    Yes, I have a lot of free space.
    Yes, I tried to change network settings.
    Yes, I tried to delete files, try again; with and without reboot.

    I tried to download another game (Detroit...) and all was…

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. I cant download the map pack in costa rica

    I cant play in multiplayer because in Costa Rica the map pack doesn't exist in the ps store

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Playing online

    I cannot join my friends party and they cannot join mine, and I cannot find a match at all, even after sitting in queue for about an hour. I have a PS4 Pro, Digital download of The Last of Us Remastered, I installed it about 2 days ago, and have over 100GBs of free space left. My connection method is LAN cable, NAT Type is 2, Download speed is 12.6 Mbps, and Upload speed is 269.6 Kbps.

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. Hay gente como esta persona que usan Mandos Scuff - turbo en el The last of us disparan rapido fuera de lo normal 👎🏽

    Ya no se que hacer eh reportado a una persona llamada Roguexz que usa Mandos Scuff - turbo dispara muy rapido de lo normal con la variable 🤬 y tambien se meten dentro de el Mapa de pueblo de bill se meten en la iglesia y luego te disparan con cualquier arma y asi te escondas lejos o serca igual te eliminan y no es justo jugar en grupo con esa clase de personas.. ahora no temen que alguien los reporte y yo me quedo muy desepcionado que dejen esa clase de personas en el modo online y usando mandos…

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Cheaters

    Recorded cheater using exploint in factions, Bills Town specifically. He glitch behind the boundary of the map and could shoot through walls half way through the map. I recorded and can provide the video.

    6 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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