The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. Playing online

    I cannot join my friends party and they cannot join mine, and I cannot find a match at all, even after sitting in queue for about an hour. I have a PS4 Pro, Digital download of The Last of Us Remastered, I installed it about 2 days ago, and have over 100GBs of free space left. My connection method is LAN cable, NAT Type is 2, Download speed is 12.6 Mbps, and Upload speed is 269.6 Kbps.

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Multiplayer

    If you are not going to add a multiplier to last of us 2 you got to find a way to stop these turbo controller users this is getting ridiculous. I am a die hard naughty dog fan it’s bad enough I can’t get the special gift with the digital copy I preordered for last of us 2. But no multiplayer this is was kept last of us relevant for so long. Please have some one take a look at the first game if you need help let me know too many glitches available for cheaters and these tuners are…

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. Meu problema é: a naughty dog ta louca, está totalmente idiota ao pensar na possibilidade de lançar o the last part2 sem Multiplayer

    Vocês realmente estão pensando em lançar a segunda parte de um jogo LENDÁRIO igual the last of us sem a campanha multiplayer??? A mídia está dizendo isso porém prefiro perguntar aqui , pois se vocês estão pensando em fazer isso vocês estão loucos, suas vendas serão um fracassado pós lançamento e o jogo vai morrer, as pessoas irão comprar e vender um mesmo jogo que irá dar início a um comércio informal de contas da PSN com o jogo comprado pois ele não servirá pra nada, vocês estão errando gravemente. Isso é um enorme erro

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. Disconnect from the last of us ps4 multiplayer

    Hi,
    I have an issue with one of the games that I own 'The last of us, remastered version on PS4'.
    I can get my ps4 connected the game server. It is connected to PSN, but the game is keep telling me that I am missing internet connection and I have to try again.
    Please help me to figure out what is the issue and how can I fix it
    + My connection works perfectly fine.
    This game is the on my game that prevents me to play multiplayer online.
    I do have a stable connection.
    But it always says: …

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Connection

    Hi,
    I have an issue with one of the games that I own 'The last of us, remastered version on PS4'.
    I can get my ps4 connected the game server. It is connected to PSN, but the game is keep telling me that I am missing internet connection and I have to try again.
    Please help me to figure out what is the issue and how can I fix it

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Green dots and Artifacts after latest Patch

    Hello.
    PS4 Pro White.
    Brand New Disk.
    Just Install on fresh PS4 Pro
    1TB Disk only game.

    This happens after installing Patch 1.09.
    But without the patch game is OK.
    Tested it in both 4k TV and 1080P monitor brand new HDMI cable, and all Ps4Pro enchantments off. HDR OFF.
    https://imgur.com/a/qG5Za9N
    Thank you.

    1 vote
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    4 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  7. Can't dowland maps

    Everytime i want to play factions i pres okay to dowland the maps but it tells me that this content cannot be selected at this time i chek my PSN ID my game region but again doesn't work can anyone help me please

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. keeps crashing every time i restart the story mode

    I just bought the game of the playstation store and after 10 minutes of playing the game crashed and error CE-34878-0 comes up. I have already rebuilt the database and deleted the game and downloaded it again. Still not working. Please fix this!

    6 votes
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  9. Love this game

    I'm 68 years old and started playing game about 10 years ago. My only complaint is on tutorial. I did not understand the ability to upgrade heath, Knife, etc. It would have helped had there been info on this in the game. I am not a seasoned player where something like this would be natural for a experienced player. So, on the next Last Of Us if this issue could be addressed for senior citizens new to gaming that would be wonderful. But, bottom line this game is absolutely fantastic. I've played it four times and plan to keep playing…

    1 vote
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  10. Player

    a player with nick GameDoomker is a pestilence that must be eradicated from the multiplayer of this game, since he enters only to occupy a space but never plays leaving at a disadvantage the team in which he remains (1 less) throughout the game please ban him soon because it is a real nuisance.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. Incorrect translation of "The Last of Us" by "1C SoftClub"

    Please do not entrust the translation of the game "The Last of Us Part 2" Studio "1s Soft Club", their translation of the game "The Last of Us" is terrible, they change words and sentences, incorrectly translate words and sentences, they even insert replicas where the character is silent, example - before breaking a finger to David, Ellie sighs, and in Russian localization she says: “Oh, clear ...”, they even translated the game wrongly, the game is called “The Last of Us”, and the Russian localization “One of Us " Incorrect translation, changing whole sentences to their own, even not…

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  12. Cant progress in Multiplayer

    Everytime I progress in multiplayer it sets me back to when I started I even tried uninstalling and reinstalling the game and still doesn't work I thought it was just the account I was playing on so I decided to go on my other account but the same problem on my other account it's very frustrating please vote so naughty dog can fix this problem new players are coming to this game and I feel like they should fix PSN:Puwfy
    Disk Ver
    NA

    3 votes
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  13. No puedo completar un trofeo.

    Mi problema es el siguiente, no me aparece el cómic incertidumbre al abrir el gabinete de la mesa, el juego lo descargué desde la play station store. No sé si será un bug de remasterización pero en la play 3 sí me salía el cómic.

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  14. Cabin resort window

    When you jump through the window and into the kitchen in the cabin resort mission, you have to jump out of another window to get out, the glitch is that when i try to jump out ellie gets stuck for a few seconds and then the screen goes white and she dies

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  15. Hometown Glitch on roof

    The hometown glitch is like the suburbs glitch. You climb up the ladder in hometown (the theater ladder) and run and jump towards you right to get on the roof and then you can see the whole map and down anyone even if they are behind cover. There are plenty of YouTube videos about it. Just put in TLOU hometown glitch. It is rather annoying and pathetic that players have to use this in prefer to win. Please fix as soon as possible. Thank you.

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. Grounded mode not saving/ MP factions content not available.

    So, when I try to play the Mp factions it tells me that additional map content meeds to be downloaded. It takes me to the PS store them I get an error message that says the content is not available.
    Also. When I try to play on grounded, no new file is created, therefore I am not able to manually save my progress.

    1 vote
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    3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  17. Multiplayer Map packs are not in the Costa Rica region, I cant download them.

    You forgot to put the downloadable map packs in the Costa Rica region, making Multiplayer inaccesible. Tried everything in this forum, but nothing works, even contacted Playstation Support. I think its time to include the map packs in the game, not as an add on, or add the map packs to Costa Rica region.

    3 votes
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  18. Just downloaded the game - it won't start!

    I downloaded the game yesterday, but when I try to start the game it immediately gives me a errorcode saying that the application won't start (CE-32809-2)

    PS4 model: CUH-1216B
    Digital download
    Time since install: 25 hours
    System Free Space: 599,4 GB

    I've never tried something like this before, and other games still work on my PS4. Very annoying paying for essentially nothing so far.

    3 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Fps drop

    When i start the optional dialogue with tess after her and joel grab their gear , the fps drops

    1 vote
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  20. Joel´s shoulder dislocates

    Joel´s shoulder twists in a very heavy way while aiming handguns with his left arm
    This is very destructive to my experience, specially considering that maybe I want to use that angle to the photo mode contest for TLOU2

    Reference image:
    https://1.bp.blogspot.com/-mhqNCG8ZfFU/XZIm4nn25OI/AAAAAAAAAGs/t6htPORu1o0jj5ejcVYE2Wo-O2Itssm2ACLcBGAsYHQ/s1600/The%2BLast%2Bof%2BUs%25E2%2584%25A2%2BRemastered_20190929185857.jpg

    I know you are bussy with Part II but it would be great if you solve this problem
    Love you guys

    PS4 original fat model
    Digital version
    4 years since install
    Over 750GB of free space

    3 votes
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