The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

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  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. Factions progress resetting

    Factions progress resets everytime I quit to the main menu. Reinstalled and all, still the same issue.

    Connected via Ethernet cable
    NAT Type 2
    Steady 8 MBps download speed
    Around 2 to 3 MBps upload.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. multiplayer bug

    Hello! não consigo formar grupo para jogar multiplayer, ou não consigo entrar em um grupo.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. Joel no corre, solo trota o camina

    Estoy atascada en la ciudad, cuando hay que correr por el puente y saltar huyendo del tanque. El problema es que Joel no corre, solo trota o camina. Llevo así toda la partida y aunque es muy molesto, puedes ir jugando, pero esta parte es imposible pasarla sin correr, tardó dos segundos en morir. AYUDA POR FAVOR!

    4 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  4. XMB screen during match

    During matches - I am often bumped to the XMB screen when engaged with an opponent. The amount of lag is very high as well.
    PS4 Pro
    Disk
    Re-installed: 13 November 2018
    System Free Space - 658.4GB

    Multiplayer
    Ethernet wired connection
    NAT Type: Type 2
    Download Speed: 224.7
    Upload Speed: 8.1

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. I can't get plague mask wh?

    I cant get plague mask, but I bought every dlc pack in Tlou:R why?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Map rotation wildly unbalanced

    I saw Bookstore once very early on, but now in 70 games it has yet to reappear, even as a vote, let alone people voting to play on it.

    [1-(2/15)]^70 = 0.004% probability that should happen, should maps have an equal chance to show up.

    I've also only seen Suburbs 3 times (to vote on, not actually play), and forget a couple of the other maps exist until they pop up about as often.

    And yet, Checkpoint, Wharf, Water Tower, The Dam, and Coal Mine are seemingly rotated between every 2-4 games.

    It doesn't matter the game mode, this happens…

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Movement when walking forward is stuttering/not working at all. Not controller problem because "flipped" sticks via options show no deadzone

    Disc
    Pressing the left analog stick forward doesn't let Joel walk forward. When the controls are flipped via the options menu, the left stick doesn't have the same deadzone. The problem only occurs when trying to walk forward on The Last of Us Remastered story mode. I first noticed this while playing Left Behind as Ellie did it, after I had beaten Grounded Mode. When I tried to continue my Grounded New Game+ the problem continued. This bug is not present in multiplayer or any other game on the PS4. Please tell me there's a solution, because I could not…

    12 votes
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    6 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  8. FACTIONS MP: CONNECTING BAR STUCK!

    I brought tlou on june 14 this year and i cant connect to the multiplayer at all. I click on factions and the connection gets stuck at 15% all the time!!!!!!! The first time i clicked on it went to 80% but never fully. After that it just gets stuck with is saying " connecting"
    Iv done all I can, im now relying on you guys. Thank you!

    Details
    -ps4 slim
    -Nat type 2
    -LAN cable
    -speed download:617.1kbps
    -speed upload : 943.0kbps

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. Brand new console and game error ce-34878-0 when launching

    Just got the game yesterday with ps4 bundle and when ever try to launch the game error ce-34878-0 pops up and i cant play i tried re installing my ps4 and i also tried the safe launching ps4 solution to clear my harddrive or what ever and after that i re installed the game and it is still not working I am very frustrated

    10 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. [The Last of Us 2] Fix Ellie's face | She doesn't look like herself

    I like the announcement trailer, but Ellie doesn't look like herself. From 13-14 years the face remains pretty much the same. In TLOU1 she had snub round-tip nose, so why now she has straight sharp-tip nose? Now she more looks like Sam from Until Dawn.

    Please make her appearance more similar to TLOU1. This issue will ruin immersion in 2nd game.

    245 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Modded controls

    Hi I was wondering if there would be anything you guys could do to make the multiplayer not work with modded controls. I play the multiplayer alot and it has become over run with players using modded controls. It really making the game unfun and infair to play.

    19 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Crash sewers

    LAST OF US - PS4 - SEWERS - SINGLE PLAYER

    Apologies if this has been posted before but I couldn't see it anywhere and so far have been unable to find a solution.

    As soon as the Sewers chapter begins it seems to load incorrectly and a lot of the environment assets are missing. Specifically the whole area behind the boat is gone (allowing me to see the rest of the map behind it) and if I follow the stream up to the left, the water appears to be coming from another large hole in the wall, through which I…

    4 votes
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. Game is CONSTANTLY CRASHING after update! Fix your god damn game, Naughty Dog!

    I downloaded the latest updates after being away from my PS4 for a while and now the game crashes, constantly, every 5 minutes or so of gameplay.

    I have tried every troubleshooting step:

    I have rebuilt the database.
    I have re-initialized the console.
    I have re-initialized the console AND reinstalled system software.
    I have 'restored licences'.
    I have replaced the hard drive.

    I have done all of these SEVERAL TIMES each and the problem STILL PERSISTS!!!

    There is nothing wrong with my PS4. It plays other games without issue. The problem is with YOUR game and the latest updates you…

    14 votes
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    3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  14. Jogadores xlag

    Bom dia a todos, por favor pode verificar os usuários flaashdomal e ceifador-_999 pois acredito que eles estão usando trapaça no modo multiplayer de The last of us, esta ficando insuportável essas pessoas utilizando XLAG, controle turbo etc, muito obrigado, se puderem me dar uma resposta aqui esta meu e-mail brunorafaelmacedo@outlook.com.

    26 votes
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. ANSTENBERG and MISTERSOCIOPATH ARE RUINING EVERYONES GAME . ANSTENBERG COULD BE THE SAME PLAYER WHO CHANGED THE NAME TO MISTER SOCIOPATH AND

    ANSTENBERG and MISTERSOCIOPATH ARE RUINING EVERYONES GAME . ANSTENBERG COULD BE THE SAME PLAYER WHO CHANGED THE NAME TO MISTER SOCIOPATH AND THEY ARE JUST just messing in the Supply Game evrytime. Please do something naughtydog . Block this players IP or take his gaming rights .

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. Unable to join party with my friend

    Whenever i want to join party with my friend the "unable to join party" message always shows up. No matter who send the invitation, it always shows up. Our username is "bluesss1905" and "blanksbeer". Please fix this naughty dog!

    6 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. 7 votes
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Active Exploits/Glitches as of 4/2017

    aim down glitch - randomly but often when you aim, it auto aims you at the floor (not an exploit, but extremely frustrating): https://www.youtube.com/watch?v=owA9MBYbUv0
    suburbs fence glitch (most exploited glitch in the game): https://youtu.be/B0WJLVIDqqQ?t=7m27s
    Strategist to spawn outside of the map on checkpoint: https://youtu.be/B0WJLVIDqqQ?t=3m46s
    and in bus depot: https://youtu.be/Xx2xF7MkQDM?t=39s
    and in university: https://youtu.be/kne78dEFBlo?t=1m
    see through a wall on financial plaza: https://youtu.be/B0WJLVIDqqQ?t=4m57s
    see through truck on financial plaza: https://youtu.be/C-GbgTg1PBM?t=13s
    see through map glitch on lakeside: https://youtu.be/hgprsmaxG-k?t=9s
    tree glitch on bookstore: https://youtu.be/lYbAVSSh4XU?t=3m21s
    boat glitch on beach: https://youtu.be/430_xwmiXmg?t=33s

    Another that I'm not sure if glitch or not, often when using a 2x4 or…

    11 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. No se conecta a ninguna partida multijugador

    No me conecta a ninguna partida multijugador busca y aunque descargue una y otra vez el Pack de mapas no se conecta

    Tipo NAT 3
    Velocidad de conexión 5.1mbps
    Velocidad de carga: 501.8kbps

    2 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Glitch during the diner where Ellie and David fight

    When I try to exit the diner where David captures Ellie and tries to kill her, I pressed TRIANGLE at the door and the cutscene didn't happen, Ellie just backs away and David becomes invisible and shoots me with my gun which I still had on my hand. When I restart the sequence, David returns being visible but I still had my gun on my hand and I tried to kill him that way and off course doesn't work. The problem is. it happens every time I play that sequence. What should I do to make that not happen again?

    17 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
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