The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. 2 Bugs/Issues

    Hello, I wish to report an issue that I have had with the game recently. One being the photo mode... I try to use the "hide buddies" option and it hides the player as well... The other issue is when I am able to upgrade my weapons for the first time and I upgrade the revolver rate of fire first every time, the next table I visit it has switched my upgrade from rate of fire to reload speed and I did not choose that so I am forced to upgrade my rate of fire on the revolver yet again...…

    3 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  2. NEW GAME PLUS+ PROBLEM

    Hello, I have a problem and I hope that you can help me.
    I have normally finished the full game (100% completed). Unfortunately I have lost my files from my personal main story and when I press the button «new game» there is no button «new game plus+". It’s all deleted.
    I have a file on playstation applications «finished the game on normal profile" but not a file from my personal main story that I finished. I appreciate any support an I hope that you can help me. Thanks.

    3 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  3. RACIAL AND DISRESPECTFUL PEOPLE AND MODDED CONTROLLERS, SHOOTING THROUGH WALLS, CRAB WALKING, SHOOTING THROUGH GLITCHES & U CANT SHOOT BACK!

    How do y'all have a website for complaints but haven't addressed them yet?? People call me and my friends all types of niggers and other disrespectful things. You can't report them because the game doesn't give you that option! It makes me so mad considering its my favorite game ever & practically the only game I play! Then there's all of these glitches with shooting through walls, getting in certain parts of the map (a glitch) where people can shoot you but you can't shoot them unless they kill themselves out of the glitch! There's crabwalking and modded players making…

    3 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. Why not try to solve problems?

    really why ?
    No one is accountable ?
    The game was abandoned company
    No one solves problems
    If you can't solve problems, hire new staff


    glitch wall

    many player use software lag swicth or xlag..Please identify them and banned..Not really much demand

    4 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Is there a troubleshooting for !Abandoned Territories!-DLC?

    Is there any troubleshooting for "TLoU PS3"- DLC? We are a boost-group with 8 people but can't start a game in the DLC with "Home Town etc."

    3 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. My problem is

    Please actualization game The last of us

    3 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Multiplayer trophies

    I love the last of us so much, and my dream is getting the Platinum, but playing a multiplayer game from 2014 on 2019 it's way to hard, nobody plays it anymore, I beg for you guys to make the multiplayer trophies a separated thing, only needing the single players trophies to Platinum, please naughty dog just creat a new gear of multiplayer trophies that are not needed for the Platinum, this is unfair with people that are playing now, and with people that are going to play later...

    1 vote
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. Flashes of colors on the game screen after patch 1.10

    Ps4 Fat
    Firmware 7.02
    Free space 242 gb
    I have the physical copy of the disc, playstation hits edition for ps4.
    At the time of installing and starting without installing the last patch the game runs perfectly. However, after the installation of patch 1.10, three large flashes appear on the game screen only, the loading screen is normal.

    I contacted the playstation technical service, they gave me a few steps to follow to see if it was not my ps4 but it is not, since I followed all the steps and remained the same, until I reached the point of…

    1 vote
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  9. Its happened again!!

    We cant connect to the faction it said you are disconnected to game server or error downloading config file after last patch its third time we are (iranian played) struggling with this problem every time admin came here told us its fix but its not , whatever pls fix it , psn id : rezamaru-

    3 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. Problem with multiplayer maps

    Hello, I am from Peru and I bought The last of us in the game store for the Playstation plus offer, when I downloaded it I could not play multiplayer because I had to download the maps, but when I went to the game store they did not look like. I would like you to help me know how I can download the maps.

    3 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. Disconnect from the last of us ps4 multiplayer

    Hi,
    I have an issue with one of the games that I own 'The last of us, remastered version on PS4'.
    I can get my ps4 connected the game server. It is connected to PSN, but the game is keep telling me that I am missing internet connection and I have to try again.
    Please help me to figure out what is the issue and how can I fix it
    + My connection works perfectly fine.
    This game is the on my game that prevents me to play multiplayer online.
    I do have a stable connection.
    But it always says: …

    7 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Erro no modo mutiplayer

    Estou cm problema a 2 Dias cm modo Facções do The Last of Us Remasterizado no PS4, q toda vez q entro, ele dá "Erro de Download de arquivo de Configuração" Já instalei, reinstalei o jogo, exclui todos os Saves e problema persiste e só acontece cm modo online do The Last of Us. O que posso fazer pro jogo volta o normal ??

    Internet 100 megas
    PS4 Slim 500 GB
    Jogo é Digital da PSN

    3 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. Auto aim banned please

    I giocatori con la mira buggata devono essere bannati..sono la rovina del gioco

    1 vote
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. My score has disappeard

    Ich wollte weiter spielen und plötzlich war mein Speicherstand verschwunden

    3 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  15. I purchased the free version of the last of us on remastered PS plus but its asking for a disk

    I purchased the last of us remastered on ps4, I can't download it because it's not showing up in my library and I can't download it while in the store. I purchased the digital version, but it's asking for a disk instead.

    1 vote
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. CHEATER AND WALL SHOTS

    This scrub (InfectedPHX602) is a crybaby cause I beat him all the time and now he wants to cheat his way to win. Naughty Dog ban this scrub. Video proof: https://youtu.be/VT3wMkNl-i0

    1 vote
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. Cheating in The last of us multiplayer multiplayer

    ID player infectedPhx602 is a cheater. You can watch it shooting through walls even in youtube. It would be awesome if you could do something about it.

    9 votes
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Trophies unvailable

    This is the free ps+ download. It shows no progress and I can’t see the trophies list.

    1 vote
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  19. Error CE-36244-9 won't disappear

    Hi all,
    First of all, I'd like to underline that I tried ALL the suggestions from official and non-official sites, but the problem still persists.
    The problem is that even if I try to download the game from the PS Store (I got it thanks to PS Plus monthly free games) or try to use the disc, I ALWAYS get the Error CE-36244-9.
    Yes, I have a lot of free space.
    Yes, I tried to change network settings.
    Yes, I tried to delete files, try again; with and without reboot.

    I tried to download another game (Detroit...) and all was…

    1 vote
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote
    Vote
    Sign in Sign in with Naughty Dog
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

The Last of Us Remastered

Categories

Feedback and Knowledge Base