The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. Can't join factions on TLOU Remastered.

    I can't join factions. When I try to, a message appears telling me I have to download the new map pack. PS Store opens but I can't download the DLC because it is already installed on my PS4.
    I tried removing the game, then reinstalling it again and downloading both the update and the DLC. Same problem.
    What else can I try?

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Multi-player is broken for me, 1/3 of the matches I join.

    PS4 model: CUH-1001A
    Disk version
    I've reinstalled the game twice, it's been about 3 weeks since last install.
    110 gigs of free space on my HDD

    Connection Method: LAN cable
    Nat Type: Type 2
    Download Speed: 51.2 Mbps
    Upload Speed: 4.7 Mbps

    My problem is with multiplayer seeming to completely break in about 1 out of 3 matches. As players die, they don't respawn in, and it seems as if I'm the only person left in the server, I can still see other players in the player list, and I can HEAR them fighting around me, but all I can…

    28 votes
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    21 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. Factions: game kicks me out right before a game starts and it counts as a full day?!

    The matchmaking finds me a game as usual. Now, once or twice a gaming session I am getting kicked while the game is loading and unbelievably the game counts it as a FULL DAY and I get zero parts from "the match" which never happened for me! I lost a tremendous amount of survivors because of this issue. PS4, NAT 2, I'm going through Wi-Fi, 3Mb/s upload, 80Mb/s download.

    5 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. unable to play multiplayer, error ce-34878-0 immediately appears after loading is finished

    PS4 model : CUH-1006A
    Disk or digital download : DISK
    Time since install : if for the update file, 2014/9/4 12:09 am
    System Free Space: 273 GB

    Connection Method: Wi-Fi
    Nat Type : TYPE 2
    Connection Speed Download : 3.1 Mbps
    Connection Speed Upload : 700 kbps

    i have been playing multiplayer and i am on week 12, there seems to have a bug, i am on the last day, finished with the tasks, and then after game, it wont load anymore, tried all possible workarounds and contacted sony support with this as well, initialized my ps4 and re installed,…

    12 votes
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    started  ·  8 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Enemies are spawned in front of me when I load the game back up.

    The scene is at the Hospital.Right after Joel kills Marlene's first guard during the cutscene.

    Issue summary:
    Enemies are spawned in front of me.

    Device(s) where problem happens:
    PlayStation 4

    Reproduction steps:

    1) Kill the first four enemies that are sent to kill you.

    2) Kill the two guys on the right inside the "Quarantine Area"(it won't work if you don't kill them.

    3) Enter the"Quarantine Area" and hide behind the first crates on the left(the game usually auto-saves here).

    4) Quit to main menu

    5)Restart the game and continue where you left off( you should begin with you hiding…

    2 votes
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    under review  ·  4 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. Can not connect to factions

    Had to refresh licenses to get rid of the free map message. Now it just hangs up at the connecting screen. Please help

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. No ladder, infected or hunters in the hotel kitchen/dining room

    In the Hotel Lobby level, I exited the flooded basement with the key card and made my way to the next floor. When I entered the kitchen, there was 1 infected that died on its own while I stood watching, and then it disappeared completely. I wandered around alone for quite some time, knowing that I needed to climb up to the next floor through the opening in the railing, but finding no way to get up there. After consulting a walkthrough, I discovered that I should have encountered hunters and infected, and that there should have been a ladder…

    4 votes
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    under review  ·  2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  8. My interrogation mode's leaderboard is mixed survivor’s leaderboard... I think.

    First, Thanks for Naughty Dog.
    because this game is best of the my game history~!

    I played many many time TLOU since 14/06/2013.
    but oneday I saw very wrong problem.
    it was my leaderboard.(factions MP mode)
    Mmm... it is hard to explain.
    look at this picture... oMG.. is space can’t upload pic?

    haaaaa...(because I can’t speak & write English very well...)

    whatever! I can write the all letter in picture!

    in layman's terms, survivor mode and interrogation mode's kill/death rate is combined.

    Occurrence condition is this.
    1. Check the leaderboard.

    LEADERBOARDS
    SURVIVORS – GLOBAL/ Parts 241.7/ Best Game 5275/ Time…

    1 vote
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    under review  ·  0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. Gamma Issues/Black levels issues

    In some part of the game, the low light sections, the image seems to be washed out. You’re at night and the image at the darkest spot is grey. If you take a screenshot and analyse it on your PC, you’ll see that there is a whole section between true black and grey that is not used at all: not a single dot.

    A good example of this is the transition between a CG (with true black) with washed out in-game in this vids (24’10) "Outside the city" :
    http://www.twitch.tv/digitalspyuk/c/4781164

    Don't see a reason for that artificially low contrast.

    Game…

    26 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. stuck connecting progress after 75% has connected.

    when i press FACTIONS MP option in the main menu,it shows me connecting page and after 5 second the progress will be at 75% and after that it does not go to 100% and i have to wait up to 5 minutes to complete the progress and go to FACTIONS MP mode.why it is taking to high to connecting to server?i have to say that i could connect to the servers in 30 second in the 3 weeks ago.
    connecting over LAN
    NAT Type :2
    Download : 1 Mbps
    Upload : 300 Kbps

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. I can't access the MP

    I can't access the MP. When I try it says I have to download the new MAP pack for FREE. I try. It sends me to psn store where a "Download" box is displayed (instead of "buy"). I press Download, but an error pops out (E-82000121) saying "The funds could not be added to your wallet". I had some missed transactions on my wallet before, but after that i've added 5 pounds via pre-paid card. But still this error occurs every time, and I can't access my MP AT ALL!
    In the Downloads menu, I can see that the patch…

    1 vote
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Missing Faction VOX

    On PS4
    Nat type 2
    Connection Wired

    I've noticed that there are a few vox that are missing for the Hunter's, one of the Hunter's (the one with the lighter squeakier voice) doesn't say thanks when gifted items, and another doesn't scream when burned (I can't describe his voice, but I'm sure if you look through the files you'll find out which one it is) this has been an issue since the PS3 version, so it'd be cool if this can be fixed in both versions.

    The Hunter that doesn't scream has vox for being burned in the story, as…

    0 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. multiplayer progress stuck since 1.02.016

    Ever since patch 1.02.016 the multiplayer progress I had with the fireflies journey is stuck on week 7, day 2. No matter how many games i play, be it survivor or interogation, the scores, parts, etc. etc. won't be shown nor counted and even skips the results screen.

    25 votes
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    under review  ·  16 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. Please fix a multiplay matching problems!!!

    When a match starts with full 4 parties vs 2 parties, then one member of full 4 parties goes to the opposite 2 parties. This problem never solved since TLOU launched date. Either let a match not start until other players come or let it start 4 vs 2. Another problem came up with remastered version. When full 4 parties are ready, other 3 players start a match but other 1 player does not start. He just stays at lobby. This happens too many times. Even worse, the other 1 player goes to a whole different other match. How do…

    4 votes
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    under review  ·  2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. bonjour, dans les 1ers niveaux lors d'une transition entre niveau le jeu s arrete et je retourne sur l ecran d acceuil de la ps4.

    faites des jeux finalisés svp trop de bugs sont encore présents dans le jeu. Mon jeu s'arrete subitement pour finalement menvoyer sur le dashboard de la ps4.
    Que faut il faire merci

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  16. Randomly kicked from match with a good connection

    Everything seems alright, no lag, game running smoothly. Then suddenly the screen turns dark, and I see a quick flash of the lag symbol. This never happened to me on the PS3 version. This has happened a handful of times.
    WiFi
    Nat Type 2
    Download 15 mbps
    Upload 3.2 mbps
    Of course there's the chance the problem could be on my end but I figured it was worth sharing.

    29 votes
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    5 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. Variable Rifle/Grenade Launcher = Buy your wins

    Last of Us is a uniquely thought out game, and the multiplayer is the best I've enjoyed in a long time. Run and gun just doesn't do it for me, but strategy and teamwork keeps me engaged. But with these new options to buy the best weapons, essentially buying wins and padding stats, I think I'm just about done. And that's too bad. The new weapons are so unfairly balanced, that I can't even have a fraction of the fun I used to have. Sure the argument will be "buy them yourself." No. That's not the point of LOA. If…

    1 vote
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Hunting rifle aiming sensitivity not consistent

    When aiming the hunting rifle, the sensitivity will sometimes be far higher than it normally should be. To fix the problem I've let go of L2 and then tried aiming again. This has happened countless times, multiple times a match. I'm not sure if this happens with other scoped weapons. I might have seen this problem before, but the issue seems to be very consistent since the most recent live update. Thank you

    Normal PS4 model
    Physical Disk
    Installed near the release date
    Plenty of free space

    WiFi
    Nat Type 2
    Download 15 mbps
    Upload 3.2 mbps

    4 votes
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    under review  ·  2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. slow loading

    I heard the game (disk version) should load in about 40-50 sec but in ma case it takes over 2 minutes. What can be wrong?

    0 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  20. Comic won't show up at Ranch House when Ellie runs off

    The comic book on the second story by the window on the "chill shelf" isn't there. I don't know if it's the save file, or what i've tried virtually everything including deleting the game, and trying a buddy's game and nothing

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
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