The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. my problem is molotov

    Hello, I've been playing TLOU on ps4 for about 3 months now and had no issues that couldn't be attributed to lag up until these last 2-3 weeks on multiplayer.
    I've noticed that the range/damage for bombs, molotovs, and the melee range for 2x4s seems to be very arbitrary in recent times.
    I have, in separate games using bomb expert3, thrown a molotov on an enemy's head while he was crafting, while wearing NO armor, and not even have the the enemy go down let alone be executed. Dead teammates who were spectating me have also expressed their disbelief.
    I…

    4 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Cabin Resort Bug

    The cut scene when Ellie is crawling toward the machete and David kicks her in the face keeps replaying. I tried restarting my PS4, but that didn't work.
    Model # CUH-1115A
    Digital download about 2/17 to 3-5/2015
    337 GB freespace on my drive.

    1 vote
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    started  ·  5 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  3. The loading screen stuck. And when I started the PS3 using the rebuild database option there was no change. Please fix it

    The loading screen stuck. And when I stared the PS3 with the rebuild database option ,there was no change . Please fix it!!!

    2 votes
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    6 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  4. Please have a level reset option for Factions MP.

    I thought it might be a good idea to have a complete level reset option on Factions MP. Some people have maxed out their levels and want to start over again for the love of the game. This is only for people who play a lot and want to start over again so we don't have to make a new account to start over.

    4 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Hackers multiplayer (aimbot)

    amigos por favor eu peço façam alguma coisa com os hackers (cheaters, aimbot e etc). o modos esta infestado de gente fazendo trapaça e sua empresa não se meche esses jogadores com hacker estão se espalhando como doença pelo multiplayer.

    12 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. tactical shotgun and the quick open of the box interrogation

    This gun is ridiculously overpowered can shoot across the map holds three shells if your not gonna get rid of it make it a purchased weapon the double barrel isn't a quarter as powerful and it's a purchased weapon and this quick open thing makes the games too fast what's the point it makes it too easy for no skill players to get a huge population fix these problems I been playing this since ps3 and now the ps4

    4 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. 2 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. Slow speed in most of the matches lately

    Ps4, latest edition
    Disk version, more than 250mb free
    Hardwired (NAT1) or wired through router(NAT2 DMZ or forwarded through UPnP) (nothing changes) My internet is the best you can get in Moscow.
    100up/100down mb
    Moscow, Russia

    The game is running sluggish in multiplayer in SOME matches, movement slower than normal, shooting and aiming is slower. Even in 5-4 bars lobby. And sometimes in 3-2 bars it's running pretty smooth. My google ping is 3ms. 60ms to europe. So it's NOT about connection. Feeling like running on lower fps (fps lock turned off!), but on killcams i see other players moving…

    7 votes
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    under review  ·  6 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. Matches and Hackers

    Please, fix the matches search. I take 15 minutes (or more) to find a good match. Sometimes I'm randomly kicked. My connection is fine (I've checked several times).

    Another bad thing is the hackers. I've played many times with immortal players with endless ballistic vests and even with invisible players.

    What's going on? What Naughty Dog will do against these problems? I love this game, but this is horrible. This just ruin the experience.

    8 votes
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    under review  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. add ons purchase

    I purchased a weapon tactiacl shut gun and one skil And then I opened the game and did not find them and lock them still
    plz help

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  12. Idea

    Hi Naughty Dog,
    I'm sure you've heard it before but I loved the last of us and I had an idea for further DLC.
    I really like the first single player DLC left behind it filled in the gap of the story of Joel and Ellie and also gave us an insight into Ellie's life before she met Joel.
    My idea is what if we could play Joel's back story where he could be travelling between quarantine zones with his brother Tommy?
    It's referenced in the main story by Tommy and Joel so it could tie in nicely just like…

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. My problem is terribe latency

    I've been playing multiplayer forever, donated like well over a hundred dollars for TLOU. But yet now all of a sudden for no apparent reason, I've been getting God forsaken, unplayable lag for any match for multiplayer in the past week or so.. I've tried everything.. Reinstalling the game, turning off the system as turning it back on.. Changing the DNS, you name it, I've done it.. The problem clearly isn't on my behalf.. Even if you assume it from the start because you think your game is flawless.. Please fix this issue! Ps4-328 system software 2.04 disc installed, reinstalled…

    19 votes
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    under review  ·  8 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. I really enjoy the story, but the matchmaking on multiplayer is very bad. It seems to put all the highest levels together

    Make the matchmaking more fair so the lower level people have a better chance and more fun.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Shiv executions

    Shiv Executions.

    I have been unable to use the stealth shiv by pressing the triangle button, either by sneaking up behind a player or by using smoke and pressing it while they are stunned. I have tried deleting and re-installing the game, different controllers, as well as with a crafted shiv or by covert loadout. I just now purchased the "stealth shiv" special execution, which seems to describe the exact process, but this remains locked under the executions tab during the loading screens under customization. I did not think you needed to purchase anything to do these types of kills,…

    3 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you’ve purchased a shiv execution, you need to enable it in the customization menu.

    1) Enter Factions
    2) Select Customization
    3) Select Executions, and set it to “new”

    It sounds like on this screen you are seeing it as locked. If that’s the case, please attempt to restore licenses.

    Settings – PSN – Restore licenses

    Let us know if that resolves it. If not, please run an internet connection test and provide both your download and upload speeds, what region your are currently in, and what region your PSN account is from.

  16. cant jog after using all of my running time in multiplayer or story mode

    every time I finish running i dont get to jog. I end up walking super slow until I can run again.

    Model- CUH 1001A
    installed- 2 days ago
    Digtial installed
    1 tb

    3 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. I have played 'The Hunt' on Grounded difficulty multiple times, included one full story playthrough, however it still shows in chapter selec

    I have completed 'The Hunt' on Grounded difficulty multiple times, included one full story playthrough, however it still shows in chapter select as 'Completed on Normal' only.

    All the other chapters correct appear as 'Completed as Grounded'. This is extremely frustrating as it is the only chapter that won't 'pop' for Grounded.

    6 votes
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  18. I can't find a game

    Fix your servers!!!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. My controller goes red whenever I get close to any enemy in the multiplayer?

    My controller goes red whenever I get close to any enemy in the multiplayer. How do I fix this?

    1 vote
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    under review  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Connection issues

    So I have the disc version of the last of us and everytime I enter factions mp. It says "cannot connect to ticket server" sometimes it goes through finds a lobby but as soon as the game is about to start it says "lost connection to host" help me out please. Also even if it does work sometimes it takes really long and I tested my connection it's not low.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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