The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. Factions customisation items

    Russian hat is locked in factions even though I downloaded it from ps store. Also battle mask is unobtainable as when I try to Download it it says content cannot be selected at this time

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Master of Unlocking Trophy Won't Unlock

    I used the same guide that I used to platinum the PS3 version, and I am certain that I unlocked all 13 shiv doors on my initial playthrough. I did this all on a single save file that was never overwritten.

    As with optional conversations, it would be hugely helpful if the chapter select menu listed progress towards this stat along with collectibles, etc..

    I have a launch model PS4. I am playing the disk version. It was installed the day after release. My 1TB HDD is about half-full.

    Thank you.

    6 votes
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    3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  3. i've finished the game on survivor and the trophy won't pop and the game plus page dosen't have a survivor + mode please fix this

    i've finished the game on survivor and i got the " No Matter What - Easy
    + Normal" but not the no hard & when i want to start the new game + the survival does not appear

    4 votes
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    under review  ·  0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  4. Bugs with clickers

    Yesterday I played with The Last of Us Remastered. In a fight Bill stabbed a clicker in the heart with his machete, I threw a bottle (or a brick) to his head, then I smashed his head with a melee weapon. Usually the latter is enough to kill a clicker but this time it was able to bit me (Joel). I'm guessing it was too close and the program thought it is a good time to start that event.
    Sometimes I hit clickers with shiv in the head, shiv breaks, but the clickers don't die.
    This issue happened twice: I…

    1 vote
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  5. Where are my coins earned by finishing the game in Grounded and Grounded+ mode?

    I have finished the game in Grounded and Grounded +, I had earned like 8000$ to redem in render modes and other stuf, and nou after I started a new game in Easy+ to get a trophy that I left none of those coins, collectibles, manuals and artifacts are there.

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. Pendant (Alex Kohler) on table doesn't appear in Dorm room (table doesn't appear either)

    Pendant (Alex Kohler) supposed to be on table but doesn't appear (table doesn't either). Deleted game and re-installed = no change, exchanged game for a new one and re-installed = no change

    CUH-1001A B01
    Disc
    Last install = one week ago
    System Free Space = 55GB

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  7. Cannot connect to session or progress to past Week 1/Day 1

    Just started Faction MP on PS4 (digital) and it takes 30 minutes to connect to a session. After that, nothing progresses. I had no problem with PS3 version.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. Select a locked emblem by keeping cursor over it until a match is found

    In Factions, I can select a locked emblem by keeping my cursor over it until a match is found and begins. When the match starts, it automatically selects whatever emblem the cursor is over even if it is locked.

    1 vote
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    under review  ·  0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. Game deleted

    Playing game on hard and was at the hospital. Went back to play after a few days and the entire game was deleted. Staring over again with a lot of glitches. First glitch was at the beginning everyone had a floating flashlight in front of them. Then even though I know the path to take I can't jump into ledges or boost anyone up.

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  10. gold wireless headset connection issues in the campaign. intermittent but annoying as ****.

    The connection between console and headset fails only for a few seconds but when it happens it tends to keep happening every 10 seconds or so. Not happening all the time and hard to pinpoint anything else that may be causing it. Does not happen when I play any other game.

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  11. Shadows missing in 30FPS mode

    When I switch to 30FPS mode, I noticed some shadows are missing that should be there and were when I was playing at the unlocked frame rate.

    Disk or Digital: Digital
    PS4 CUH-1001A
    Time since Install: 2 weeks
    System Free Space: 195 GB

    4 votes
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    under review  ·  0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  12. H

    Can you please not include shorty in THE LAST OF US PART 2? I've been playing FM for almost 4 years and it's my favourite multiplayer but sometimes I just want to quit playing because I can't tolerate playing against people using it. The weapon requires zero skills, zero effort. Whoever made this weapon available in the game is just like someone who doesn't even play but yet decides to put it in the game as a DLC so it can milk some money. The game needs a lot of working and it also need more content I'm really glad…

    0 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. Shorty is too god damn OP

    Can you please not include shorty in THE LAST OF US PART 2? I've been playing FM for almost 4 years and it's my favourite multiplayer but sometimes I just want to quit playing because I can't tolerate playing against people using it. The weapon requires zero skills, zero effort. Whoever made this weapon available in the game is just like someone who doesn't even play but yet decides to put it in the game as a DLC so it can milk some money. The game needs a lot of working and it also need more content I'm really glad…

    0 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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