The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. Splitting Teams

    Okay I understand that if only 2 other people show up in matchmaking and you have a party of 4 one person from your party has to get put on the other team for balancing but. Is there a way to make it so that the same person doesn't get put on the enemy team every time? It seems like the one guy that gets put on the other team is doomed to always get put on the other team when there's not enough for a 4 vs 4 or 4 vs 3. Is there a way to make it…

    10 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Bad network situation experience.

    1.Extremely hard to search and start a game.
    2.Rediculous lag.I already hide in cover but still get shot.Someone 10 steps away from me and suddenly he snap close to me and melee me down with a fuc*ing stick.Not once bunch of time!
    3.I hate multiplayer matching balance system.Why my teammates always weak than the enemy?Why I always have to lead a low-level team to against 100 200 300 levels people in no parties game?Why?!

    3 votes
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    under review  ·  5 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. Much needed nerfs and buffs

    VR needs more recoil, it's too accurate right off the bat and has to high a fire rate for no recoil.

    Hunting rifle damage should be 60 to the body.

    Burst Rifle needs to go back to 400-800 upgrade with current stats. Too OP and sharpshooter spam takes all the fun away

    Shorty needs to go back to 300-500 upgrade

    Purachasable shotgun needs a nerf or boost in cost. Make it a 2 shot down as it is or 1 shell per purchase as it is or make it 4 loadout points, more expensive but with current stats.

    Diablo needs…

    6 votes
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. The Smoke Shiv Delay

    On The Last Of Us Multiplayer when someone smokes you but takes awhile to get to you, I stop being stunned and aim my weapon but the shiv prompt still shows up for them and I get shived while aiming my weapon at them from the front as if I am still stunned from smoke but I am In fact not.

    10 votes
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    10 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you are experiencing this issue, it is most likely the result of lag. If you could run an internet connection test (Settings-Network-Test Internet Connection) and post your DL and UL speeds below, it’ll be helpful.

  5. Can't run to hospital elevator

    Once I get to the part where Joel is trying to make it to the hospital elevator with Ellie, for some reason I can no longer run no matter what I do. I've tried restarting the game, my ps4, checking for updates. Nothing. Since it won't let me run I can't make it to the elevator in time and get shot by the guards every single time.

    6 votes
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    under review  ·  2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. Joel wont move unless he is squatted

    Its the third "mission" ( the periphery) and Joel wont move unless i press the ⭕️ Button.

    3 votes
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    under review  ·  1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  7. shiv and melee prioritization

    I've had multiple encounters in which I went in for a shiv only to open a box and get shived myself, or went for a special execution or went in for a teammate pickup and ended up dying. People now seem to exploit this a lot. As with melee it auto locks on a downed player even though there's one punching you right next to it.

    Solve the shiv thing by making shivs just a triangle tap and revives, special executions and supply box grabs a triangle hold (1s).

    Make it that melee locks on to someone who's still up…

    7 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. 2 votes
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    started  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. controls no responding in game

    I bought ps4 tlou bundle and can't even run the game. All controls work on the Xmb but once I start the game nothing works. The ps button and share button work but I cannot go past the language selection screen. Please help with any ideas. I tried restarting the controller but that too is not working.

    1 vote
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    under review  ·  1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  10. Glitch Financial Plaza

    When you aim in a certain way on Financial Plaza (PS4) a cover and a truck disappear. I was wondering if you could fix that I don't wanna post a video here because i don't want more people to know it. I do have a video though. Would be great if you could look into that :)

    2 votes
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    started  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. I bought a voucher for the last of us on ps4. Worked fine the first time, but now it's stuck on the loading screen. HELP please

    I bought a voucher for the last of us on ps4. Worked fine the first time, but now it's stuck on the loading screen. HELP please

    1 vote
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. Cleanup leaderboards

    The current leaderboard is a mess. There a lot of lvl 0, or 1 within the first 10 000 players. Could it be possible, for instance, to show players with at least 5/10 hours of game time in the leaderboards ? we could have a leaderboard interesting to grind in that case ;) thanks !

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Can you add more custom loadouts ?

    With the addition of all the new weapons, it could be very nice to add 2-3 custom loadouts. Thanks a lot !

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. Can't properly download Left Behind or Factions

    I recently bought my PS4 as part of the GameStop deal that when you buy a new ps4 you get a free download of The Last of Us Remastered with it. I downloaded the game successfully, but not it's not really downloading Left Behind or Factions. I've had the PS4 for 3 days now and on left behind it still say's 11.64% or something like that and a similar number for Factions. I've even left it on the home screen hoping that maybe that would download it faster over night, and when I woke up the next morning it went…

    3 votes
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  15. Error Code CE-34878-0 crashes the game as same cut scene tries to start everytime. PS4/ Digital Version and over 400gb space free

    Crashes at cut-scene entering bridge while being chased by APC in Pittsburgh.

    System software up to date. Latest version of the game. Uk Based.

    Please advise.

    9 votes
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    3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  16. Im not able to access the download for factions MP because the required download is not able to be downloaded.

    Basically, Whenever i try to click on the button to download factions mp, It says nothing is avalible to download.

    1 vote
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    under review  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. Missing Voices in Factions.

    The Q&A response said to repost this so I will send a link to my old one and reclarify my message. http://feedback.naughtydog.com/forums/260903-the-last-of-us-remastered/suggestions/6406075-missing-faction-vox

    Among what was posted there, I'd also like to add that your character doesn't always scream when they are killed from bullets, mollies and etc. Not to mention in Factions, I've noticed a lot of different lines the characters said that they no longer say anymore, like,"c'mon coward, get back in there," and my favorite,"Gawd dam, those uniforms got some scrap in em,"

    So if you guys can find out what happended to em' that'd be great, oh…

    1 vote
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    under review  ·  3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. The Last of Us remastered for PS4 crashed to black

    The last of Us remastered crashed at hospital, just went to black screen, and now my game cant be retrieved. It just crashed at the spores screen.
    Its a physical copy.
    Seriously please don't tell me I have to start over.

    2 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. kills wont register/ knowone aroud me spawns again

    Can kill opponents but then cant pick up parts, they stay on the ground with their username above the dead body and they will not spawn again. I can hear everything going on (ie they have spawned and team mates can see them) but i cant - meaning i cant get any more points.

    This issue has been going on for months now, it is terrible!

    TLOU PS4 Model
    Disk
    Installed August 2014
    247.4GB Free
    Lan Cable
    Type 2
    Download: 42.6 Mbps
    Upload: 8.9 Mbps

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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