The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. controls no responding in game

    I bought ps4 tlou bundle and can't even run the game. All controls work on the Xmb but once I start the game nothing works. The ps button and share button work but I cannot go past the language selection screen. Please help with any ideas. I tried restarting the controller but that too is not working.

    1 vote
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    under review  ·  1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  2. Glitch Financial Plaza

    When you aim in a certain way on Financial Plaza (PS4) a cover and a truck disappear. I was wondering if you could fix that I don't wanna post a video here because i don't want more people to know it. I do have a video though. Would be great if you could look into that :)

    2 votes
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    started  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. I bought a voucher for the last of us on ps4. Worked fine the first time, but now it's stuck on the loading screen. HELP please

    I bought a voucher for the last of us on ps4. Worked fine the first time, but now it's stuck on the loading screen. HELP please

    1 vote
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Cleanup leaderboards

    The current leaderboard is a mess. There a lot of lvl 0, or 1 within the first 10 000 players. Could it be possible, for instance, to show players with at least 5/10 hours of game time in the leaderboards ? we could have a leaderboard interesting to grind in that case ;) thanks !

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Can you add more custom loadouts ?

    With the addition of all the new weapons, it could be very nice to add 2-3 custom loadouts. Thanks a lot !

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Can't properly download Left Behind or Factions

    I recently bought my PS4 as part of the GameStop deal that when you buy a new ps4 you get a free download of The Last of Us Remastered with it. I downloaded the game successfully, but not it's not really downloading Left Behind or Factions. I've had the PS4 for 3 days now and on left behind it still say's 11.64% or something like that and a similar number for Factions. I've even left it on the home screen hoping that maybe that would download it faster over night, and when I woke up the next morning it went…

    3 votes
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    2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  7. Error Code CE-34878-0 crashes the game as same cut scene tries to start everytime. PS4/ Digital Version and over 400gb space free

    Crashes at cut-scene entering bridge while being chased by APC in Pittsburgh.

    System software up to date. Latest version of the game. Uk Based.

    Please advise.

    9 votes
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    3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  8. Im not able to access the download for factions MP because the required download is not able to be downloaded.

    Basically, Whenever i try to click on the button to download factions mp, It says nothing is avalible to download.

    1 vote
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    under review  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Missing Voices in Factions.

    The Q&A response said to repost this so I will send a link to my old one and reclarify my message. http://feedback.naughtydog.com/forums/260903-the-last-of-us-remastered/suggestions/6406075-missing-faction-vox

    Among what was posted there, I'd also like to add that your character doesn't always scream when they are killed from bullets, mollies and etc. Not to mention in Factions, I've noticed a lot of different lines the characters said that they no longer say anymore, like,"c'mon coward, get back in there," and my favorite,"Gawd dam, those uniforms got some scrap in em,"

    So if you guys can find out what happended to em' that'd be great, oh…

    1 vote
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    under review  ·  3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. The Last of Us remastered for PS4 crashed to black

    The last of Us remastered crashed at hospital, just went to black screen, and now my game cant be retrieved. It just crashed at the spores screen.
    Its a physical copy.
    Seriously please don't tell me I have to start over.

    2 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. kills wont register/ knowone aroud me spawns again

    Can kill opponents but then cant pick up parts, they stay on the ground with their username above the dead body and they will not spawn again. I can hear everything going on (ie they have spawned and team mates can see them) but i cant - meaning i cant get any more points.

    This issue has been going on for months now, it is terrible!

    TLOU PS4 Model
    Disk
    Installed August 2014
    247.4GB Free
    Lan Cable
    Type 2
    Download: 42.6 Mbps
    Upload: 8.9 Mbps

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. When i go to play factions mp, the game insists i have not got the latest patch installed, when there are no patches to be downloaded.

    I have tried reinstalling, but it still reckons i do not have the latest update installed, and i cannot find a new update. Please help

    1 vote
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    3 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Please attempt to restore licenses. Settings-PSN-Restore Licenses.

    If that doesn’t resolve the issue:

    Start playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the game.
    Download/Install the game again.

    Once finished, please attempt to restore licenses again, and let us know your results.

  14. game update not installing

    The update is downloaded but when it says ( installing update file...) It keeps loading and never installing. Anyone have this?!

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. I purchased the PS4 Plus one free game and digital copy of the Last of Us but i couldn't find the game.

    It doesn't matter if it were single or multiplayer. I can even find the file. I remember specifically buying the PlayStation 4 plus one free game and a digital copy of the Last Of Us Remastered but when I installed my ps4, I couldn't find the game.

    1 vote
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. 3 votes
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    under review  ·  1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  17. stuck games

    Been getting stuck at game, looks like im alive but i can't see nobody, i see my friends going down but i can't revive them, or just see everyone down and i am impossible to make an execution, or just been kick out from the game or lost connection with the server. i can talk and hear my friends playing but i can just move my player.Whats going on???

    2 votes
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    under review  ·  7 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. White plug and serious lag after recent patch

    After recent patch I'm getting the white plug through out matches and experiencing bad lag in matches. I have checked my speed when the white plug appears and my speed is still 24 Mbps down and 1 Mbps up....
    I'm using wired connection , nat 2 , 24 Mbps down, 1 mbps up

    4 votes
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    9 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. Late Join Parts Are Bugged

    when you late join a match it says you are awarded late join parts but in fact you are not and then randomly (2 or 3 minutes later) it randomly gives you either very low parts or a ton of parts. this happens quite often.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. Freezes on launch

    As soon as I start up TLOU Remastered and I get the black and white screen with ellie and joel, it does not get any further. Has only happened after the new update.

    12 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

    If you are still encountering this issue, we recommend the following:

    Start playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the title.
    Download the game again.

    Please post here and let us know if it doesn’t resolve the issue.

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